Op basis van 106 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,2 Service & personeel
4,0 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
The fire alarm was broken and went off at around 11pm on 4/18/24 and again at around 4am on 4/19/24 and no one came to the room to check on us and fix it. I reported the morning of 4/19 at the front desk because our room phone wasn’t working. Then it went off again and and no one came until I went to the front desk to show them the video I took and then when I yelled at them finally someone came and we got relocated to another room
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
The property was very clean and beautiful. The rooms are a little on the small side.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
the pool
Opmerking van Hotelbeheer
22 apr. 2024 door Management TeamHotelbeheer
Dear Clinton, Thank you for allowing us to host you and for leaving your feedback.We are happy to hear you enjoyed our pool and we look forward to seeing you again soon.Best Wishes,
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
We had a great time at the HideAway Royalton. Nice and clean resort. Staff was very friendly and entertaining.
Opmerking van Hotelbeheer
19 apr. 2024 door Management TeamHotelbeheer
Dear Marcus, Thank you for sharing your experience! We're delighted to hear that you had a great time at Hideaway at Royalton Blue Waters. We appreciate your kind words about the cleanliness of the resort and the friendliness of our staff. We hope to welcome you back again soon for another enjoyable stay!Best Wishes,
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
This property was supposed to be “Adult only” but shared numerous facilities with children, in example: restaurants, bathrooms and general evening entertainments. Poolside entertainment was “ghetto” every day. Certain staff members cat calling a few of the ladies within the group. Some staff members were not as friendly, but mostly fair. Food was less than average. No on-beach entertainment offered like most resorts.
Opmerking van Hotelbeheer
19 apr. 2024 door Management TeamHotelbeheer
Dear Cindy,Thank you for sharing your experience with us. We apologize if the property did not meet your expectations regarding the adult-only facilities and the quality of entertainment. Your feedback regarding the poolside entertainment, staff behavior, and food quality is duly noted, and we will address these concerns with our team to ensure improvements are made. We appreciate your insights and hope to have the opportunity to better serve you in the future.Best Wishes,
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Opmerking van Hotelbeheer
19 apr. 2024 door Management TeamHotelbeheer
Dear Shannon,Thank you for taking the time to leave a review. We appreciate your feedback and hope to welcome you back in the future for an even better experience.Best Wishes,
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Something to do every night
Opmerking van Hotelbeheer
19 apr. 2024 door Management TeamHotelbeheer
Dear Brooks,It sounds like you had a wonderful time with plenty of entertainment options every night! Having activities and events to enjoy can really enhance the overall experience of your stay. Whether it's live music, performances, themed nights, or other recreational activities, having something to look forward to each evening can make your vacation memorable. We're delighted to hear that you had a great time and hope to welcome you back for more enjoyable experiences in the future!Best Wishes,
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
First time in Jamaica. The resort is nice but it’s not adults only. You have to be covered up most of the time because it’s children there. Hideaway is suppose to be only adults. The staff I loved ashaayo checked me in and she was helpful my whole stay.
Opmerking van Hotelbeheer
19 apr. 2024 door Management TeamHotelbeheer
Dear Christine,Thank you for sharing your experience with us! We're glad to hear that you enjoyed your stay overall and that our staff, especially Ashaayo, provided helpful assistance throughout your time at the resort. Your feedback is valuable to us, and we will take it into consideration to improve our services and ensure a more enjoyable experience for all our guests. We hope to welcome you back for another visit in the future!Best Wishes,
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
Love this resort ! The staff was very friendly and professional!
Opmerking van Hotelbeheer
17 apr. 2024 door Management TeamHotelbeheer
Dear Ashley,We're thrilled to hear that you had a wonderful experience at our resort! Thank you so much for your kind words about our staff. Providing friendly and professional service is a top priority for us, and we're delighted to hear that we met your expectations.We hope to welcome you back again soon for another fantastic stay. If there's anything we can do to make your next visit even more memorable, please don't hesitate to let us know. Until then, safe travels and best wishes!Best Wishes,
