Op basis van 968 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,8 Service & personeel
3,7 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Todo muy bonito
Opmerking van Hotelbeheer
29 apr. 2024 door Customer ServiceHotelbeheer
Esbin, we're thrilled to hear you had such an enjoyable experience at Hilton Garden Inn Key West / The Keys Collection. Thank you for your kind feedback. We hope to welcome you back on your next visit to the Keys.
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
I didn’t like the surprise unexpected fees at check in. There is a $200 deposit required.
Opmerking van Hotelbeheer
25 apr. 2024 door GladysHotelbeheer
Hello Kelly, We apologize for any frustration or inconvenience caused by the unexpected fees and deposit requirement at check-in. It's important to us that our guests are fully informed about all charges associated with their stay, and we regret if this was not adequately communicated to you prior to your arrival.The 200 deposit requirement is a standard procedure aimed at covering any incidentals or damages that may occur during your stay. While we understand that unexpected fees can be frustrating, please know that the deposit will be refunded to you upon check-out, provided there are no additional charges or damages to the room.Your feedback is essential to us, and we will review our communication processes to ensure that all guests are fully aware of any fees or deposits associated with their stay prior to arrival.If there's anything else we can do to address your concerns or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to improve your experience in the future.
door een geverifieerde reiziger uit La Crosse
Geplaatst op 23 apr. 2024
They were over booked so we did not have a room available, even though I confirmed my reservation. We had to get back into our car with our luggage and go to “a sister hotel”. Again take our luggage out and check in. And then walk around the entire building to get our room. I paid for 2 double beds and had to take 1 king. Frustrating!!
Opmerking van Hotelbeheer
25 apr. 2024 door GladysHotelbeheer
Dear Kathleen,We deeply apologize for the inconvenience and frustration you experienced due to the overbooking situation. It's truly regrettable that despite your confirmed reservation, we were unable to accommodate you at our property. Being asked to relocate to a sister hotel, especially with luggage in tow, is not the seamless experience we aim to provide.We understand how disappointing it must have been to arrive at the sister hotel only to face further inconvenience with the room type not matching your reservation. We sincerely apologize for this oversight and any inconvenience it caused.Your feedback is invaluable to us, and we will take immediate steps to address the issues you encountered to prevent similar situations from occurring in the future. We will also review our reservation and check-in procedures to ensure smoother experiences for our guests.Once again, we apologize for the inconvenience and frustration you experienced. If there's anything else we can do to make amends or assist you further, please don't hesitate to reach out to us directly. We appreciate your understanding and hope to have the opportunity to better serve you in the future.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
The only thing i didn't like was the housekeeping service,i spend 3 days there housekeeping only come once they didn't even clean my room and left my door open, otherwise everything was perfect
Opmerking van Hotelbeheer
22 apr. 2024 door Customer ServiceHotelbeheer
Ronald, thank you for choosing Hilton Garden Inn Key West / The Keys Collection and sharing your feedback. We're delighted to know that the majority of your stay was perfect. We take your concerns about the room servicing situation seriously and will use it as an opportunity to enhance our procedures. It's always our aim to provide a memorable stay for our guests, and your insights help us to continue to improve. We're looking forward to welcoming you back for an even better experience next time.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Hotel is close to shopping areas and restaurants, pool is very nice as well as the pool bar. All staff is friendly and willing help with any question.
Opmerking van Hotelbeheer
22 apr. 2024 door Customer ServiceHotelbeheer
Karlie, it's a delight to know you appreciated the convenient location of Hilton Garden Inn Key West / The Keys Collection. We're thrilled you found our pool, pool bar, and the friendliness of our team members to your liking. It's always our goal to make sure our guests' inquiries are fully addressed, and we're glad to hear we met this mark with you. We look forward to welcoming you back.
door een geverifieerde reiziger
Geplaatst op 17 apr. 2024
Opmerking van Hotelbeheer
18 apr. 2024 door Customer ServiceHotelbeheer
Antonio, it's fantastic to hear that you enjoyed your stay at Hilton Garden Inn Key West / The Keys Collection. We appreciate your perfect score and hope to welcome you back on your next trip to Key West. Thank you!
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Confortable
Opmerking van Hotelbeheer
15 apr. 2024 door Customer ServiceHotelbeheer
Martin, it's delightful to hear that you found your stay with us at Hilton Garden Inn Key West / The Keys Collection to be comfortable. We strive to generate an inviting environment for all our guests and look forward to your next stay.
door een geverifieerde reiziger uit Eldridge
Geplaatst op 13 apr. 2024
The staff here was amazing!! See Mimi she took great care of us
Opmerking van Hotelbeheer
13 apr. 2024 door Customer ServiceHotelbeheer
Thank you for the amazing rating, Ryan!We are very pleased to hear about the excellent stay we were able to share with you! It is always our highest priority to provide a satisfying experience for all of our guests. We hope you plan on staying at Hilton Garden Inn Key West / The Keys Collection soon!Thanks again for leaving your feedback!
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Excelente atención, hotel muy bien ubicado
Opmerking van Hotelbeheer
11 apr. 2024 door Customer ServiceHotelbeheer
Liliana, estamos encantados de ver que haya disfrutado de la ubicación privilegiada de Hilton Garden Inn Key West / The Keys Collection, junto con una excelente experiencia de servicio. Siempre es emocionante saber que un huésped ha tenido una estadía memorable con nosotros. Esperamos tener el placer de darle la bienvenida nuevamente en un futuro próximo.
