Op basis van 1.910 geverifieerde beoordelingen
3,7 Hygiëne kamer
3,6 Service & personeel
3,6 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
Waited 3 hours for clean towels, while our toilet was leaking.
Opmerking van Hotelbeheer
31 jan. 2024 door General ManagerHotelbeheer
Dear Lamnouar, We regret to hear about the delay in receiving clean towels and the maintenance issue during your stay. Your experience does not reflect the level of service we strive to provide to our guests. Please accept our apologies for any inconvenience this may have caused. Your feedback is valuable, and we will address these issues with our team to ensure improvements are made. Thank you for bringing this to our attention, and we hope to have the opportunity to better serve you in the future.Kindest Regards, Felix Maina, General Manager
door een geverifieerde reiziger
Geplaatst op 30 dec. 2023
Opmerking van Hotelbeheer
31 dec. 2023 door General ManagerHotelbeheer
Dear Jeremi, Thank you for this kind rating! We always work hard to provide a high-quality experience for all our guests, so it's nice to hear that you had an enjoyable stay at DoubleTree by Hilton Newark Airport. We'd love to host you again someday for another great visit.Kindest Regards, Felix Maina, General Manager
door een geverifieerde reiziger
Geplaatst op 18 dec. 2021
Matig eten, verouderde badkamer, te duur
Opmerking van Hotelbeheer
19 dec. 2021 door General ManagerHotelbeheer
Menno, thank you for evaluating your stay at our hotel. We are disappointed to know our accommodations did not provide the value for which you were hoping. As with most cities, certain times of the year are busier and command higher rates; however, we make every effort to be priced competitively. We are also sorry for your disappointment with the breakfast we offer. We will share your comments with our breakfast and beverage team to improve moving forward. Thank you again for your feedback, and we hope you will give us another opportunity to make it up to you.
Kindest Regards,
Jeff Fowlkes, General Manager
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Great place!!
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
None
Opmerking van Hotelbeheer
2 mei 2024 door General ManagerHotelbeheer
Dear Shakius, Thank you for sharing your experience. We strive to offer quality service to our guests; therefore, we are disappointed if we do not meet your expectations. Please accept our apologies for any frustrations or inconveniences you may have had during your stay. We hope you will return and allow us to show you the hospitality we are known for providing.Kindest Regards,Maegan Davis, General Manager
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Ac was blowing out hot and no hot water
Opmerking van Hotelbeheer
29 apr. 2024 door Medina C. Hotelbeheer
On behalf of hotel, I want to apologize you had an unpleasant stay.
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
During my 2 day stay, I discovered there was a big stain on the sofa on next day. Which I did not like, hence 4 stars
Apart from that everything was good.
Opmerking van Hotelbeheer
29 apr. 2024 door Medina C. Hotelbeheer
Thank you for your feedback, this your comments helps us to constantly improve.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Opmerking van Hotelbeheer
29 apr. 2024 door Medina C. Hotelbeheer
Thank you for your feedback, your comments help us to constantly improve.
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
The staff was excellent, friendly, and helpful. The food at the restaurant was very good, but I had a ministrone soup and a salad(just normal size) with a grilled chicken breast. After tax and tip it was $44!
Although, at 1st glance the hotel looked nice, when I got to the room, it certainly needed some work, and updating -there were cracks in the tiles and caulking of the bathroom, the carpet and wallpaper were dated. It was all clean, mind you, but, definitely needed work.
I certainly was pleasantly surprised that there was ZERO airplane noise :)
Opmerking van Hotelbeheer
28 apr. 2024 door General ManagerHotelbeheer
Dear Ellen, Thank you for choosing us and sharing your experience. We are glad you loved our food and found our associates helpful. However, we are disappointed knowing we did not meet every expectation. We will address your concerns regarding rooms with the appropriate individuals as we have an ongoing commitment to refining our services. We are grateful for your patience, and we hope you will revisit for the flawless visit you deserve.Kindest Regards,Maegan Davis, General Manager
