Op basis van 107 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,3 Service & personeel
4,3 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
We stayed one night and it was comfortable. The place has been renovated. The price was good, with breakfast included with the stay, but its a to go bag with choice of muffin or granola bar and apple or orange juice.
Opmerking van Hotelbeheer
29 apr. 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Dear Chui,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NORWICH. I was happy to read you were pleased with our good rates, available breakfast and comfortable stay. Guest feedback is always welcome at Red Roof as we push towards continuous improvement of the quality of our services.Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Kerry-LeeRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
To be honest, I was a little apprehensive about my upcoming stay after reading a few of the reviews.
To start, when we entered the hotel there was a slightly musty smell, but in all fairness, it was pouring outside and there was a wet floor sign posted. We were quickly and pleasantly greeted by the guy behind the desk. I believe his name was Alex. Check- in was quick and easy. We had booked 2 rooms for 2 nights.
The halfway was clean with no smell at all. When we arrived at our rooms they were directly across from each other as I had requested. Upon entering the room, it was updated, immaculate, and no smell whatsoever. No bugs either!! Very
pleased with both rooms. We walked to two different places to eat each night. Park Place Sports Bar for burgers. The food (burgers) was good. The Irish Pub the next night. The food there was excellent! Both places were within walking distance. We did see a couple of shady characters on the way, but they were hanging out in front of a bar. Overall, great experience and would definitely stay here again!!
Opmerking van Hotelbeheer
19 apr. 2024 door Chirell RediResponse SpecialistHotelbeheer
Dear Kathy,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Norwich. It is very rewarding to read that you had a great encounter with us, and we really appreciate your kind comments about our quick and easy check in also you being pleased with our rooms. You indicated that you were unsatisfied with the odor of the room. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Hotel was well kept. Front desk was courteous and friendly. Room was clean and well spaced.
Opmerking van Hotelbeheer
16 apr. 2024 door Xao RediResponse SpecialistHotelbeheer
Hi Francis,I would like to personally thank you for sharing your feedback following your experience at the Red Roof Inn Norwich with us. It was so rewarding to see that we earned your 5/5 score with our well-kept hotel and our courteous front desk staff. Red Roof strives to provide guests with a great experience, so seeing our efforts coming to fruition were especially pleasing to us.Thank you again for your review. It would be our pleasure to host you under our roof again so that we can provide you with more great stays.Best regards,XaoRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Reasonably priced and room was updated and clean
Opmerking van Hotelbeheer
15 apr. 2024 door Chirell RediResponse SpecialistHotelbeheer
Dear Joanne,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Norwich. It is very gratifying to read that you had a great encounter with us and we really appreciate your kind comments about our affordable rates, updated and clean room. Your feedback is essential as we strive to provide a clean, comfortable, values-based stay to all guests.Redroof can’t wait to see you Under Our Roof soon, where we can continue to offer you a clean and comfortable stay at an affordable price!Sincerely,ChirellRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
HUGE transition from a couple of years ago. Rooms are up to date, clean, comfortable and for the price - worth it. Very friendly staff who work hard to ensure your stay is comfortable and enjoyable. Definitely will be staying here again.
Opmerking van Hotelbeheer
12 apr. 2024 door LaTunde RediResponse SpecialistHotelbeheer
Dear William,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the RED ROOF INN NORWICH. It's great to see you enjoyed your stay, resulting in a 5/5 score. At Red Roof, we are very happy to read that you had comfortable beds, very friendly staff and all the positives that you highlighted. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Suite was very big. Couldn’t beat 80 bucks a night. Wasn’t charged a pet fee, and it was right in the little town. Sidewalks in every direction. Updates to the room were nice. Would definitely stop in again.
Opmerking van Hotelbeheer
10 apr. 2024 door Linton RediResponse SpecialistHotelbeheer
Dear Jonathan,Thank you for telling us about your recent visit at RED ROOF INN NORWICH. It's good to read you were fond of our spacious suite and nice room met your needs. Please know feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LintonRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 25 mrt. 2024
The hotel has made a nice conversion from the old Ho Jo's. Still some less fortunate folks around the place but that's life. Would say that if the temperature is in the 20"s in March, it might be nice to have box of Kleenex in rooms. Staff was on the ball.
Opmerking van Hotelbeheer
27 mrt. 2024 door Kerry-Lee RediResponse SpecialistHotelbeheer
Hello William, Thank you for taking the time to leave a review. I appreciate your comments regarding your recent stay at the RED ROOF INN NORWICH. It’s great to see you enjoyed your stay, resulting in a 5/5 score. We at Red Roof, aim to deliver enjoyable experiences for all our guest and we’re proud to have achieve that with your visit. You mentioned the hotel has made a nice conversion and the staff was on the ball. Comments like yours, is always an encouragement to all of our staff as we aim to continuously improve the quality of our services to enhance our guest experiences. Thank you again for sharing your review and we can’t wait to see you under our roof soon.Sincerely, Kerry-Lee Red Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 19 mrt. 2024
Second time staying here since it became Red Roof. I am from the area and have stayed here several times throughout the years. Under Red Roof it has greatly improved. Renovated rooms and quiet. Not luxury but definitely very clean with new floors, furniture etc. My only complaint on this 4 day stay is housekeeping did not visit my room at all to make bed , sweep, refill coffee, etc. I do not expect a sheet or towel change every day, but a daily check in to replenish and tidy up is expected. With that said, it won’t keep me from staying their again.
Opmerking van Hotelbeheer
20 mrt. 2024 door Olivia RediResponse Specialist Hotelbeheer
Hello Stephanie, Thank you for telling us about your stay at the Red Roof Inn Norwich. I am glad that you were pleased with our quiet rooms, our clean new floor and all the other kind remarks highlighted. However, please accept our apologies for the housekeeping service not being to your liking. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future, so on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Very truly yours,OliviaRed Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 15 mrt. 2024
Very clean room
Opmerking van Hotelbeheer
15 mrt. 2024 door Dannielle Rediresponse SpecialistHotelbeheer
Dear Tracey,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN NORWICH. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding the cleanliness of the room. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
door een geverifieerde reiziger uit Staten Island
Geplaatst op 4 mrt. 2024
The hotel workers are very nice, polite and helpful. But the rooms has to be better inspected before renting them out. The bed sheets are cleaned but the bed itself wasn't.
Opmerking van Hotelbeheer
5 mrt. 2024 door Linton Rediresponse SpecialistHotelbeheer
Dear Jose,Thank you for telling us about your recent visit at RED ROOF INN NORWICH. I was happy to read that our clean sheets and helpful staff met your expectations. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.I do hope that you will return to our hotel, or any of our other brand locations in the future. Sincerely,Red Roof Management
