Op basis van 971 geverifieerde beoordelingen
3,4 Hygiëne kamer
3,9 Service & personeel
3,6 Comfort kamer
3,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 14 jun. 2024
door een geverifieerde reiziger
Geplaatst op 13 jun. 2024
German roaches. Dirty, stained mattress. Price gouging because of event in area.
door een geverifieerde reiziger uit Englewood
Geplaatst op 11 jun. 2024
We were in town for a concert (Rock the Country), I received an email from the hotel the morning of our arrival with an option to complete online check-in. I checked in online and during that process there was an option to add "super late check out" to the bill. I added that and we planned our weekend around the fact that we can stay Saturday until 4pm (enjoy the pool, shower, and then go to the concert). Upon physical arrival to the hotel I was informed "they don't do that anymore" and that a room wasn't ready yet (5:30pm) but that it's mostly ready and someone will bring our towels up to us.
The hotel room itself was decent, fridge and TV worked but our comforter had a cigarette looking burn on it. The bed and pillows weren't comfortable and the room was damp, so the sheets felt sticky. The shower had good pressure and had hot water, which was nice!
We got a knock on the door around 9:30am (check out is 11am) and when we didn't immediately respond, because we were sleeping, they came right on into our room. They then told us to leave the door open when we leave, we let them know we would. We then continued to get knocks on the door several times after. Overall, I wouldn't stay here again.
door een geverifieerde reiziger
Geplaatst op 10 jun. 2024
I had contacted the Office a month before our stay and let them know my husband was in a wheelchair and we needed a handicap room. We were not given one and they were sold out. The bathroom door hit the toilet so it made it very difficult for him to go to the bathroom. He had to sit on the side of the bathtub and i poored water over his head to wash his hair. All in all very inconvenient room. If they would have told me when i called they would not have a room for us i would have canceled and gone somewhere else.
door een geverifieerde reiziger
Geplaatst op 10 jun. 2024
door een geverifieerde reiziger
Geplaatst op 9 jun. 2024
Illegal activities are everywhere on the property. Police investigating MUST BE DONE IMMEDIATELY
Opmerking van Hotelbeheer
10 jun. 2024 door destinyHotelbeheer
Dear Julie,I'm deeply sorry to hear about your experience during your recent stay with us. Your safety and well-being are our top priorities, and I want to extend my sincerest apologies for any concerns or discomfort you experienced due to illegal activities on our property.We take reports of illegal activities very seriously, and I want to assure you that we will be taking immediate action to address this matter. The safety and security of our guests are of utmost importance to us, and we will work closely with the authorities to investigate and resolve this issue promptly.Your feedback is invaluable to us, and I want to thank you for bringing this to our attention. If there's anything else you would like to share or if you have any further concerns, please don't hesitate to reach out to me directly.Again, I apologize for the inconvenience and distress you experienced, and I hope we have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.
door een geverifieerde reiziger
Geplaatst op 9 jun. 2024
Booked this hotel in October 2023 for a concert event. Arrived at the property at 3 pm. Waited an hour to get checked in. While waiting several people who i saw was checked in returned to the lobby stating someone was in their room. Had to wait yet again so the staff could take care of those already checked jn Finally make it to our room to find a moldy smell. Anxious to get to our event, since it started at 3,we left the property. We returned approximate 11p., to turn the lights on and saw some flying bugs. After looking around we saw a few roaches, Not acceptable Bathroom amd mini fridge were filthy. NEVER AGAIN! Y'all had 8 months to prepare for this event.
Opmerking van Hotelbeheer
10 jun. 2024 door destinyHotelbeheer
Dear Laureen,I'm sincerely sorry to hear about the challenges you encountered during your recent stay with us. Your experience is certainly not reflective of the high standards we strive to uphold, and I want to extend my deepest apologies for any inconvenience or discomfort you experienced.It's incredibly disheartening to hear about the issues you encountered with the check-in process, cleanliness of the room, and the presence of pests. Please know that we take matters like these very seriously, and we will be addressing them with our team to ensure that corrective actions are taken immediately.I completely understand your frustration and disappointment, especially considering the anticipation for your concert event. Your feedback is invaluable to us as we work to improve our services and prevent similar issues from occurring in the future.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to me directly.Again, I apologize for the inconvenience and disappointment you experienced, and I hope we have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.
door een geverifieerde reiziger
Geplaatst op 9 jun. 2024
The pictures online are misleading the pool is very dirty and the area surrounding this hotel is very unsafe
Opmerking van Hotelbeheer
10 jun. 2024 door destinyHotelbeheer
Dear Mara,I'm sorry to hear that your experience didn't meet your expectations. Your feedback is valuable, and I want to extend my apologies for any inconvenience or discomfort you experienced.Regarding the pool cleanliness and the safety concerns in the surrounding area, I want to assure you that we take these matters seriously. Your feedback will be shared with our team, and we will take immediate steps to address any issues to ensure a better experience for our guests.We strive to provide accurate representations of our property online, and I apologize if the pictures were misleading. We'll review our online content to ensure it reflects the current state of our facilities more accurately.Your safety and comfort are our top priorities, and we appreciate you bringing these concerns to our attention. If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to me directly.We hope to have the opportunity to welcome you back for a more positive experience in the future.
door een geverifieerde reiziger
Geplaatst op 6 jun. 2024
Shower did not work right bathroom window would fall out if not in the right spot a lot of scratchy people around.
Opmerking van Hotelbeheer
10 jun. 2024 door destinyHotelbeheer
Dear Joe,ChatGPTI'm deeply sorry to hear about the challenges you encountered during your stay with us. Your feedback is concerning, and I want to extend my sincerest apologies for any inconvenience or discomfort you experienced.It's unacceptable that you encountered issues with the shower and the bathroom window during your stay. Your comfort and safety are our top priorities, and I want to assure you that we take issues like these very seriously. Rest assured, we will address these concerns promptly with our maintenance team to ensure that corrective actions are taken to prevent similar issues from occurring in the future.I also want to apologize for any discomfort caused by other guests during your stay. We strive to provide a safe and welcoming environment for all our guests, and I'm sorry to hear that this was not your experience.If there's anything else we can do to address your concerns or if you would like to discuss your experience further, please don't hesitate to reach out to me directly.Again, I apologize for the inconvenience and disappointment you experienced, and I hope we have the opportunity to regain your trust and welcome you back for a much-improved stay in the future.
door een geverifieerde reiziger
Geplaatst op 4 jun. 2024
Everyone is soo polite and always ask do you need anything.Rooms were clean and smelling good
Opmerking van Hotelbeheer
10 jun. 2024 door destinyHotelbeheer
Dear Carlotta,Thank you so much for your wonderful review of Howard Johnson by Wyndham Ocala I75! We're delighted to hear that you had such a positive experience during your stay with us.Our team takes great pride in providing excellent service, and it's truly heartening to hear that you found everyone to be polite and attentive to your needs. Ensuring that our guests feel welcome and comfortable is our top priority.We're also pleased to hear that you found your room to be clean and smelling fresh. We strive to maintain high standards of cleanliness throughout the hotel, and it's gratifying to know that our efforts have been appreciated.If there's anything else we can do to make your next stay even more enjoyable, please don't hesitate to let us know. We appreciate your support and hope to have the pleasure of welcoming you back for another fantastic stay in the future!
