Geplaatst op 23 sep. 2019 op Travelocity
Nice lake setting. Pretty grounds, except for the dilapidated tennis court. Employee Judy is very sweet and helpful. Breakfast is fine. Bed comfortable. Quiet. Everything else about this hotel is a disaster. Filthy room - smoke smell, hair in sheets & on bathroom floor. Soap scum. Cobwebs. Dead spiders and other bugs. Stains on carpet, bed spread, pillow cases, blankets. Broken lamps. Coffee maker, but no cups. Clearly the room was not serviced for arrival. Manager has terrible communication skills. Stayed here only because there was literally no other place with availability, as it was the local college’s Parents Weekend.
Opmerking van Hotelbeheer
24 sep. 2019 door Front Desk Hotelbeheer
We are glad that the proximity to Oneonta was convenient, but we are so sorry that we did not exceed your expectations on the recent stay! Thank you for recognizing Judy and her effort . We will make sure to work with the rest of our staff to make the next guest's stay better. Thank you for bringing this to our attention, and we hope the rest of your time in our area was wonderful.
Best Regards,
Shannon