Op basis van 1.210 geverifieerde beoordelingen
4,2 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit Chattanooga
Geplaatst op 10 mei 2024
This property needs renovated. It is in a beautiful location with amazing views however, the windows need to be replaced to be able to enjoy those views. I stayed two nights and my first room had a shower that didn’t work. I was sent to a second room at 10 PM and the shower there also did not work. Finally, a maintenance engineer came and replaced the hardware in the shower THE NEXT DAY. . That shower worked well but would not turn off. The phone in my room did not work and I was not able to contact the front desk. Using my cell phone I called the hotel and was put on hold for 12 minutes. My final attempt to call the hotel Worked, but nobody helped me with my running shower. I checked out of the hotel with the water still drizzling down. I had other problems, but I will save you all of the details. This is not the first time I’ve had a negative experience at a Doubletree hotel. Great city, poor accommodation.
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
Wonderful location on subway and easy walk to restaurants, cafe's. Gym and pool are nice and rooms are lovely. Prices are reasonable. We'll come again.
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
We stayed for the Broad Street Run and this Hotel was perfect. Clean, spacious and a perfect location.
Opmerking van Hotelbeheer
8 mei 2024 door General ManagerHotelbeheer
Dear Alli,Thank you for your review. We are pleased to know you found our location ideal for your trip and that you enjoyed our clean, spacious rooms. We would love to welcome you back to DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger uit spring city
Geplaatst op 5 mei 2024
Easy location. Accommodating staff
Opmerking van Hotelbeheer
6 mei 2024 door General ManagerHotelbeheer
Dear Peter,We were happy to provide you with convenient, welcoming accommodations, and we're glad you enjoyed your visit. The next time you're in the area, please come see us again at DoubleTree by Hilton Philadelphia Center City.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Very convenient location
Opmerking van Hotelbeheer
6 mei 2024 door General ManagerHotelbeheer
Dear Gary,Thank you for your review and for staying with us at DoubleTree by Hilton Philadelphia Center City. We are glad our ideal location worked well for your travel needs. Your feedback is greatly appreciated, and we look forward to your next visit.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
The hotel is clearly mid-tier, clean and comfortable enough with friendly, accommodating staff. There is a safe, which is good, and a small kitchen in our small suite. However, the towels and linens are not premium—or even soft—many provided toiletries are in dispensers, and there are no robes. Overall, the room is adequate, the staff is professional, and it is a fair value for a mid-tier property.
come from institutional appearing dispensers, and there are none of the expected robes. Overall, the hotel is a fair value, staffed by good people and a fair valur.
Opmerking van Hotelbeheer
6 mei 2024 door General ManagerHotelbeheer
Dear Fred,Thank you for your review from all of us at DoubleTree by Hilton Philadelphia Center City. We are pleased to hear you had an enjoyable stay in our clean, comfortable rooms and we will consider your feedback regarding the linens. It is wonderful to know you experienced our excellent service, and we would love to invite you back in the future.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Opmerking van Hotelbeheer
2 mei 2024 door Guest ServicesHotelbeheer
Thanks for the visit, Gary. Please keep us in mind when your travels bring you back to Philadelphia.
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
The shower did not work properly, so I needed to stand in three inches of dirty water while I showered. The diverter switch was stuck half shower, half spout. A microwave and minifridge does not constitute a full kitchen. How are the metal pots and pans used?
Opmerking van Hotelbeheer
29 apr. 2024 door General ManagerHotelbeheer
Dear William,Thank you for your review. We are disappointed to learn that your experience fell short of expectations. Your feedback will be shared with maintenance to ensure any necessary adjustments or repairs are made promptly. It was a pleasure having you here, and we hope you enjoyed your time in Philadelphia. Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
Really great service great advice on where to eat. Will stay again
Opmerking van Hotelbeheer
30 apr. 2024 door General ManagerHotelbeheer
Dear Craig,Thank you for sharing your experience with us! We're thrilled you found our service exceptional and appreciated the helpful dining recommendations. Your satisfaction is our priority, and we can't wait to welcome you back to DoubleTree by Hilton Philadelphia Center City for another enjoyable stay.Sincerely,Jim Salvo,General Manager
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
I was traveling with my wife and my mother-in-law who is mentally ill will schizophrenia. I chose this location because I am a travelling photographer and this hotel is close to several venues. On Sunday night I picked up my cousin to go to a concert with me who is also disabled he has Multiple sclerosis, and it is difficult for him to walk. When we returned to the Hotel around 12am I needed to wave a cab for my cousin. I was carrying my Sony A7iii camera, a phone and portable phone charger, a bottle of champagne my hands were full. At the hotel entrance I did not want to stand outside holding these items. Especially my Sony A7ii camera, so I asked the concierge who sits right by the front door if they could keep an eye on my items while I wave a cab for my cousin, I would be visible from the concierge desk through the glass windows so I did not think that would be a problem. Before the concierge could reply, a man from Hotel Security said No she can’t do that. He then proceeded to ask me for my hotel key to prove that I was staying in the hotel. I showed him my key then I went outside with all my belongings and waved a cab for my cousin. While waiting for a cab my cousin actually fell outside because his balance is not that good. So, I was very disappointed on my stay and how the hotel took no accountability on this problem, when I called the hotel front desk the woman, I spoke to was rude.
Opmerking van Hotelbeheer
26 apr. 2024 door General ManagerHotelbeheer
Dear Terrance,We regret to hear about your experience with us and are disappointed regarding any lapse in service received during your stay. This is not synonymous with the world-class service and hospitality Hilton is known for, and we will be sure to remind our team of the importance of delivering nothing but the best in customer service. Please feel free to reach out to us directly so we may further discuss your experience. Sincerely,Jim Salvo,General Manager
