Op basis van 1.859 geverifieerde beoordelingen
3,8 Hygiëne kamer
3,7 Service & personeel
3,6 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 16 nov. 2021 op Hotels
niets bijzonders, gewoon en nacht in een airport hotel" ogen dicht en slapen
Opmerking van Hotelbeheer
17 nov. 2021 door ManagerHotelbeheer
Thank you for sharing this honest review and feedback about our hotel. Every guest experience is extremely important to us. We value your feedback and thank you for your business.
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
My son and daughter-in-law were issued a "smoking room". Since she has asthma, they were issued an outside access room. The room was adaquate but drug dealing and other illicit business was taking place in the parking lot adjacent to their room. They left without any use of the room and managed to get a room at a another hotel. It took over an hour waiting in the parking lot to get a cab. Overall, a horrifying, experience.
Opmerking van Hotelbeheer
25 apr. 2024 door Guest Relations ManagementHotelbeheer
Dear Bruce,I'm truly sorry to hear about the distressing experience your son and daughter-in-law had during their stay at our hotel. It's deeply concerning that they were initially given a smoking room despite their specific need for a non-smoking environment due to her asthma. Additionally, the situation with illicit activities in the parking lot is completely unacceptable and not reflective of the safe environment we strive to maintain for all our guests. Waiting for over an hour for a cab only added to the frustration they experienced. We sincerely apologize for failing to meet their expectations and assure you that we will address these issues promptly to prevent such incidents from occurring in the future. Your feedback is invaluable to us, and we hope to have the opportunity to regain your trust in the future.
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
The accommodation itself was satisfactory; the room was clean and well-maintained. However, the surrounding vicinity was rather noisy and appeared to be situated in a rough part of town.
Opmerking van Hotelbeheer
25 apr. 2024 door Guest Relations ManagementHotelbeheer
Dear Brandon,We truly appreciate your feedback and are delighted to hear that you found your room clean and well-maintained during your stay. However, we understand how disruptive noise can affect the overall experience, and we apologize for any inconvenience it may have caused. Please know that we're currently in the process of renovating certain areas to enhance our guests' comfort, including measures to address noise issues. We hope you'll consider staying with us again in the future to experience these improvements firsthand. Thank you for choosing to stay with us and for sharing your thoughts.
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Called to cofirm late check-in. Was warmly and cheerfully accommodated. No issues. Good place for overnight before flight.
Opmerking van Hotelbeheer
24 apr. 2024 door Guest Relations ManagementHotelbeheer
Hi David!We are so happy to hear that your late check-in was met with such friendliness and welcome. It is always very important to us that our guests feel welcome and at ease, especially when they come in late at night. It's great to hear that your stay went smoothly and that it was a good place to spend the night before your trip. Thank you for your nice words. We hope to see you again soon for another smooth stay.
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
This is a last minute reservation and I would not stay here again.
Opmerking van Hotelbeheer
25 apr. 2024 door Guest Relations ManagementHotelbeheer
Dear Gina,We're truly sorry to hear that your experience fell short of expectations during your recent stay with us. We understand the importance of a seamless stay, especially when it's a last-minute reservation. Your feedback is valuable, and we'd like to address the issues you encountered to ensure we improve. Please know that we're committed to providing exceptional service and comfort to all our guests, and we sincerely hope for the opportunity to regain your trust in the future. Thank you for sharing your concerns with us.
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
Very nice hotel.
Opmerking van Hotelbeheer
24 apr. 2024 door Guest Relations ManagementHotelbeheer
Hi Marlyse,What a wonderful way to begin your review! We're glad to hear that you had a great time at our hotel. Thank you so much for your nice comments! We work hard to give all of our guests an unforgettable experience, and it's great to hear that we did a great job with you. We can't wait for you to come back for another great stay!
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
The property is clean and friendly staff.
Opmerking van Hotelbeheer
23 apr. 2024 door Guest Relations ManagementHotelbeheer
Dear Joan, We're pleased to hear about your experience at our hotel! Your 4 out of 5 rating speaks volumes, and we're delighted to know that you found our property clean and our staff friendly. Providing a welcoming and tidy environment is always our top priority, and it's fantastic to hear that we hit the mark during your stay. We appreciate your feedback immensely and can't wait to welcome you back for another fantastic experience soon!
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
People yelling when I walked in my room and were also yelling at other rooms. Area very unsafe
Opmerking van Hotelbeheer
23 apr. 2024 door Guest Relations ManagementHotelbeheer
Dear Fareeda, What a whirlwind of feedback! We truly appreciate you sharing your experience with us. It's disheartening to hear that your stay didn't meet your expectations. Ensuring our guests feel safe and comfortable is our top priority, and we're sorry to learn that you encountered disturbances during your time with us. We take matters of safety and security seriously, and we'll be looking into this matter promptly to address any issues. Your feedback is invaluable as it helps us improve, and we hope to have the opportunity to welcome you back for a much more serene experience in the future!
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
I needed an overnight stay to catch a plane the next day. This hotel was perfect! Simple, yes but was clean and had everything I wanted for a one night stay.
Opmerking van Hotelbeheer
22 apr. 2024 door Guest Relations ManagementHotelbeheer
Dear Amy, What a fantastic review, thank you for sharing your experience with us! We're thrilled to hear that our hotel was the perfect fit for your overnight stay before catching your flight. Simple yet clean and equipped with all the essentials—exactly what we aim for to ensure a comfortable and hassle-free stay. We appreciate your kind words and hope to welcome you back for another seamless visit in the future!
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Great place to stay. Clean and cozy. The neighbourhood is a bit rough but this did not affect our stay.
Opmerking van Hotelbeheer
23 apr. 2024 door ManagerHotelbeheer
Hello John,We're pleased to hear you enjoyed your stay with us and found our accommodations clean and cozy. We appreciate your feedback regarding the neighborhood and are glad it did not impact your experience. Should you have any further concerns, feel free to reach out to our management team directly.
