Op basis van 997 geverifieerde beoordelingen

4,8 / 5
93% van onze gasten beveelt dit aan
4,9 Hygiëne kamer
4,9 Service & personeel
4,9 Comfort kamer
4,8 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
Aanbevolen
voor Families
door een geverifieerde reiziger uit Limburg, Nederland

Paradise

Geplaatst op 20 feb. 2010
Wel een prijskaartje aan deze verwennerij; maar indien het budget het toelaat zeker doen!!!! Beste hotel(luxe) keten ter wereld.........
3 / 5
door een geverifieerde reiziger

Geplaatst op 14 mei 2024
Propiedad preciosa, como todo Mayakoba. Para familias es espaciosa, tranquila, privada. Amenidades y cortesías por las noches geniales. Zona de playa y alberca muy pequeña, no hay suficientes camastros privados. La alberca frontal muy pequeña y no vayas en temporada alta porque para llegar a las zonas, que son bastante distantes unas de otras, tardarás buen tiempo. Restaurantes muy caros para la calidad de la comida. El Saffron es un must, pero no esperes la comida deliciosa. Simplemente pasable para ser su lugar insignia. El desayuno excelente y el servicio del personal, maravilloso. Espero ayude este review.
Opmerking van Hotelbeheer
17 mei 2024 door Rafael López - Operations ManagerHotelbeheer
Distinguido Sr. Oziel, Ha sido un placer haberlo tenido a usted y su familia en nuestro santuario, esperamos su estadía haya sido placentera y esperamos haber podido exceder sus expectativas. Agradezco de antemano sus puntuales observaciones en referencia a nuestros restaurantes y la calidad de nuestros productos. He expresado dichos comentarios a los departamentos involucrados para su pronta resolución. Esperando con mucho entusiasmo nos pueda volver a visitar en un futuro próximo, quedo a sus órdenes para ayudarle a coordinar su próxima experiencia en Banyan Tree Mayakoba.Cordialmente,
5 / 5
door een geverifieerde reiziger

Geplaatst op 30 apr. 2024
The accommodations were amazing. We loved our villa. Our concierge, Paulina, was always checking in to make sure we had everything we needed. The staff weee always trying to please, even if they messed up or were taking too long. They were trying. We were a bit shocked at how much all the food and drinks cost. It was quite high for the quality received. The beach seemed to be somewhat destroyed from some storms but they had some blockades to control the waves.
Opmerking van Hotelbeheer
10 mei 2024 door Rafael LópezHotelbeheer
Dear Joanna, First and foremost, I want to extend my sincere gratitude for taking the time to share your feedback regarding your recent experience at Banyan Tree. Your insights regarding the food and beverage quality are invaluable to us as we continuously strive to enhance our services and provide exceptional experiences to all our guests within a competitive pricing and quality balance. Once again, thank you for bringing these matters to our attention. We genuinely appreciate your honesty and constructive criticism, as it allows us to uphold the high standards of hospitality that Banyan Tree Resort is renowned for.Warmest regards, Rafael LópezOperations manager
1 / 5
door een geverifieerde reiziger

Deze reiziger gaf alleen een score Geplaatst op 30 apr. 2024
5 / 5
door een geverifieerde reiziger

Geplaatst op 28 apr. 2024
Muy buena habitación y excelente servicio
Opmerking van Hotelbeheer
3 mei 2024 door Estimado CarlosHotelbeheer
Estimado Carlos,Muchas gracias por su amable calificación; fue un verdadero placer hospedarlo en sus vacaciones y gracias por recomendarnos en la Comunidad Expedia. Esperamos tener la oportunidad de darle nuevamente la bienvenida en Banyan Tree Mayakoba.Saludos cordiales,Juan Carlos Cardona Gerente General
4 / 5
door een geverifieerde reiziger

Geplaatst op 21 apr. 2024
This was our 2nd stay at the Banyan tree. We love the location and hotel. Service however is not good unless you complain. The service at the restaurants, especially at the beach restaurant, is lacking and food takes forever to receive. Be sure to pick a package that includes breakfast as it is a fortune otherwise.
Opmerking van Hotelbeheer
10 mei 2024 door Rafael López - Operations ManagerHotelbeheer
Dear Kari, I wanted to take a moment to express our sincerest gratitude for choosing to stay with us recently. It was truly a pleasure to have you as our guest but sadly to know we had a shortfall on the experience, your feedback serves as a valuable tool for us to reflect on our current practices and identify areas where we can enhance our services.Rest assured; we are fully committed to making the necessary improvements to ensure that your next visit exceeds your expectations in every aspect.Warm regards,
4 / 5
door een geverifieerde reiziger

Geplaatst op 21 apr. 2024
We have stayed at this property at least 6 times. The first time in around 2016 was incredible. However, the service and food just keep getting worse. The best food is at the beach. The remainder of the food is extremely over priced with little variety and when it does arrive it is not good. We paid close to $100 for a seafood pasta that was terrible to say the least. The bikes are scarce to find and are not in good or safe condition and the side walks need repair as they make bike riding unsafe. I had an accident on a bike at the hotel, broke my nose and wrist. It took forever to get assistance. The guest relations did then move us to a larger room for the rest of the trip so our adult children could visit with us in comfort so that was helpful. We love the location of this hotel but not sure if we would go back again due to complete lack of service and terrible expensive food.
Opmerking van Hotelbeheer
10 mei 2024 door Rafael López - Operations ManagerHotelbeheer
Dear Kari, I must express my sincerest apologies for the inconveniences you had regarding our bikes, It is concerning that one of our loyal guests share this feedback. we are fully committed to making the necessary improvements to ensure that your next visit exceeds your expectations in every aspect. If you have any further concerns or if there is anything else we can assist you with, please do not hesitate to reach out to me directly. We value your patronage and look forward to welcoming you back to Banyan Tree Resort for a much-improved experience in the near future.
4 / 5
door een geverifieerde reiziger

Geplaatst op 18 apr. 2024
Relaxing and just beautiful😍
Opmerking van Hotelbeheer
25 apr. 2024 door Dear MarichelleHotelbeheer
Dear Marichelle,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona
5 / 5
door een geverifieerde reiziger

Geplaatst op 7 apr. 2024
I have traveled the world and have never received better service. They hotel made our family feel like royalty. An absolutely ncredible experience.
Opmerking van Hotelbeheer
25 apr. 2024 door Dear RaneyHotelbeheer
Dear Raney,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona
5 / 5
door een geverifieerde reiziger

Geplaatst op 1 apr. 2024
Very nice
Opmerking van Hotelbeheer
4 apr. 2024 door Dear CalvinHotelbeheer
Dear Calvin,Thank you very much for your kind rating; it was truly a pleasure to host your holiday and thank you for recommending us in Expedia Community. We look forward to welcome you soon again at Banyan Tree Mayakoba.Kind Regards,Juan Carlos Cardona General Manager
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