Op basis van 990 geverifieerde beoordelingen
4,5 Hygiëne kamer
4,4 Service & personeel
4,0 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Muy buen servicio la comida exelente siemrpe con Mucha variedad
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Maravilloso lugar
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Property staff is extremely kind and helpful. Excellent service. The entertainment / shows was entertaining, fun and put together well. The buffet was average and not very impressive at all. We did not do the restaurants do to timing. Grounds is well kept and clean. Location is good easy to walk to shops. Not on the beach you do have to walk across the street to the beach behind the other hotel. Pools are nice and fun activities by staff. Our room had many issues lights out, outlet didn't work, clogged drain, safe didn't work, fridge stopped working and then the ceiling in the shower started leaking and smelled like sewage. Once brought to management staff they had maintenance come out right away to fix and resolve. We appreciate the sense of urgency. Overall this was a nice quick getaway weekend for us but would not consider this a 5 star resort by far.
Opmerking van Hotelbeheer
30 apr. 2024 door Online Reputation Manager Hotelbeheer
Dear CARRIE N,we appreciate you taking the time to share your great review here!We are happy to know that you were so pleased with our service. However, please rest assured that your impressions will be forwarded to the responsible department to be taken into account for future improvement. We look forward to hosting you again in the near future. We wish you all the best,Hotel Riu TequilaOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
I felt very safe hotel and staff were very nice.
Opmerking van Hotelbeheer
25 apr. 2024 door Hotel Riu Tequila Online Reputation ManagerHotelbeheer
Dear Cathy,We are delighted to read your fantastic feedback! Thank you very much for choosing us.It is so nice to read you enjoyed it.And we wish you a beautiful day, Cathy.Warmest Greetings!Hotel Riu TequilaOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
No beach needs to implement party day to Friday n Saturday
Opmerking van Hotelbeheer
22 apr. 2024 door Hotel Riu Tequila Online Reputation ManagerHotelbeheer
Dear Thalia,We are thrilled to read your ratings.Thank you very much for being our guest.Your remark will be shared with thte management.Wishing to see you again very soon.Caring Regards,Hotel Riu TequilaOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
door een geverifieerde reiziger
Geplaatst op 12 apr. 2024
Totally impressed with the friendliness and professionalism of the staff who made you feel like a welcomed guest. Food was fantastic.
Opmerking van Hotelbeheer
16 apr. 2024 door Online Reputation ManagerHotelbeheer
Dear Thomas,Thank you very much for your feedback and positive evaluation.We are happy to know that you enjoyed our service and we hope you continue to consider us for your future visits. Have a lovely day, Hotel Riu TequilaOnline Reputation Manager
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
This was our first time staying at an all inclusive resort. We just did not know what to expect there were so many people they had to care for. They did a great job but when you have thousands of people getting free food and alcohol. The quality of food is going to be low, and the buffet was more like a zoo feeding. Everyone’s reaching over you at the buffet. I will say even with the amount of people they did a great job keeping things tidy. But when you focus all your attention on cleaning up after people you have no time left to do the little things like clean the walls. It wasn’t dirty by no means. And I am sure this place is great for people looking to get unlimited amounts of food and alcohol. I just usually would prefer quality over quantity. This review is not meant to be a bad review for the resort just a little informative for people like myself.
Opmerking van Hotelbeheer
16 apr. 2024 door Online Reputation Manager Hotelbeheer
Dear Andrew,Thank you for your review! It is disappointing to hear that you experienced the above-mentioned inconveniences during your stay and that they caused your holiday to be less enjoyable.We look forward to welcoming you again soon.Kind regards, Hotel Riu TequilaOnline Reputation Manager
