Op basis van 940 geverifieerde beoordelingen
3,6 Hygiëne kamer
3,7 Service & personeel
3,5 Comfort kamer
3,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door Edwin
Geplaatst op 9 aug. 2017 op Hotels
Just No ice machine thats all
Opmerking van Hotelbeheer
11 aug. 2017 door ManagerHotelbeheer
Edwin, thank for choosing to stay at Extended Stay America - Livermore - Airway Blvd. We are delighted to know you had wonderful experience with us. We would like to inform you that, we have full size refrigerator in all our rooms which includes ice trays for your convenience, so we don’t have ice machine on our property. Thanks for the feedback, and we hope to welcome you back soon.
Sincerely,
General Manager
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
I only stayed for one night but the staff was friendly and accommodating. They don’t stock the room with everything (shampoo, dish soap, etc), you have to request it up front. But they were prompt about getting me the things I needed
door een geverifieerde reiziger
Geplaatst op 11 apr. 2024
door een geverifieerde reiziger
Geplaatst op 25 mrt. 2024
Location is good. Rooms is clean and bed is comfy. Staffs are very friendly
Opmerking van Hotelbeheer
25 mrt. 2024 door Hotel ManagementHotelbeheer
Dear Dahlia, We are delighted you enjoyed your stay at Extended Stay America! Our convenient location, clean rooms, and comfortable beds aim to provide a pleasant experience for all our guests. Thank you for recognizing the friendliness of our staff. We appreciate your feedback and hope to welcome you back for another enjoyable stay soon!Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 17 mrt. 2024
Everything 💯 good 👍
door een geverifieerde reiziger
Geplaatst op 10 mrt. 2024
My room was very basic in an older property. It was fine for what I needed, just to sleep and take showers. There was an odd smell in the room.
Opmerking van Hotelbeheer
10 mrt. 2024 door Hotel ManagementHotelbeheer
Dear Patricia, Thank you for sharing your experience. We're pleased that the room met your basic needs. However, we apologize for any inconvenience caused by the odor. Your feedback is essential, and we'll address this with our housekeeping team to ensure thorough cleaning. We appreciate your understanding and hope to welcome you back in the future, offering an even more comfortable stay at our property.Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 26 feb. 2024
Liked the place an location
Opmerking van Hotelbeheer
27 feb. 2024 door Hotel ManagementHotelbeheer
Dear Kenneth, Thank you for sharing your positive thoughts about Extended Stay America! We're delighted that you enjoyed both our location and your stay with us. Your satisfaction is our priority, and we look forward to welcoming you back for another great experience in the future. We appreciate your kind feedback!Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
I did not expect this hotel train to be so rundown. I have stayed at extended stay hotels in the past, so I was surprised at the state of this location.
There seem to be a lot of shady people in the hotel. Some of the staff was very friendly, while others were extremely rude. The “free breakfast” consisted of coffee, low quality muffins, and do it yourself oatmeal.
Worst though, the bathroom was disgusting. The showerhead was coming out of a wall that was completely rotted. Water from the showerhead was dripping down into the drywall and there was black mold on the walls. Just horrible.
Opmerking van Hotelbeheer
27 feb. 2024 door Hotel ManagementHotelbeheer
Dear Catrina, We sincerely apologize for the subpar experience you had during your stay. Your feedback is deeply concerning, and we appreciate you bringing it to our attention. We will be investigating the issues raised, particularly those regarding staff behavior and the condition of the facilities. Please rest assured that corrective measures will be taken to address these issues. Your observations are invaluable, and we apologize for any inconvenience caused. We hope you might reconsider in the future, giving us the opportunity to provide you with the high-quality experience that you rightfully expect and deserve.Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 17 feb. 2024
No water pressure, for shower and you had to go to the front desk to get a plunger whenever you used the toilet.
No USB ports for charging phone or tablet near the bed or anywhere.
Opmerking van Hotelbeheer
18 feb. 2024 door Hotel ManagementHotelbeheer
Dear Tim, Thank you for your review. We apologize for the issues with low water pressure and any inconvenience in your suite. We work hard to make every guest's stay a pleasant, seamless experience; therefore, we regret not meeting these expectations. Thank you for bringing this to our attention. We have shared this feedback with our maintenance team and are very grateful for your patience. We're pleased you chose our hotel, and we hope you will stay with us again so we can show you our commitment to outstanding hospitality.Sincerely,Hotel Management
door een geverifieerde reiziger
Geplaatst op 17 feb. 2024
First time stay in Extended Stay America，surprised for it's clean，quiet，friendly service.
Would come back to choose it
Thank you
