We checked in to the room with broken door in the restroom. Hair dryer was not working. Breakfast was terrible. Overall we’re disappointed with staying here.
Opmerking van Hotelbeheer
5 mei 2022 door Muh. Ferry FahlevyHotelbeheer
Dear Mrs. Diana,
Thank you for taking the time to tell us about your experience at the Mercure Pontianak City Center. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.
for this kind of case we will conduct training for the staff involved to maximize the experience in your future stay,
At Mercure, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.
We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.
Best Regards,
Muh. Ferry Fahlevy
Room Division Manager