Op basis van 960 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,4 Service & personeel
4,3 Comfort kamer
4,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 26 jan. 2022
Uitstekend service
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Wi-Fi not working, kept disconnected, and kept prompting us to re-login to the Wi-Fi which was not even working/stable, which was quite inconvenient and annoying. On the first day of our stay, there was no body wash in the dispenser, which is quite disappointing for a five-star hotel. Even though the service was good, but the facilities are very old. The gym equipment is dated. The elevator system seems to be modern and safe, but it can be “smarter”. During peak hours, the elevator system created inconvenience, as you will need to re-tap the card and reselect the floor on the touch screen again and again every time the lift is full and you can only wait for the next one.
Opmerking van Hotelbeheer
2 mei 2024 door Emmy Quality Manager Hotelbeheer
Thank you for bringing your recent experience at the Amari Hotel to our attention. I sincerely apologize for the issues you encountered during your stay and for any inconvenience or frustration they may have caused.We are disappointed to hear that you experienced difficulties with the Wi-Fi connectivity and that it was not stable during your stay. This is certainly not the level of service we aim to provide, and I assure you that we are actively working to address and improve our Wi-Fi infrastructure to ensure a seamless and reliable connection for our guests.Regarding the body wash in the dispenser and the dated gym equipment, I apologize for any inconvenience this may have caused. We take cleanliness and the quality of our facilities very seriously, and I will personally follow up with our team to ensure that such issues are promptly addressed and resolved.Your feedback about the elevator system is also noted, and we will explore ways to make it more efficient and user-friendly, especially during peak hours.We appreciate your kind words about our service and will use your feedback to make necessary improvements to enhance the overall guest experience.If there's anything else you would like to discuss or if there's anything we can do to make it up to you, please don't hesitate to reach out to me directly.Deeply apologize.
door een geverifieerde reiziger uit Milwaukee
Geplaatst op 30 apr. 2024
Lovely.
Opmerking van Hotelbeheer
2 mei 2024 door Emmy Quality ManagerHotelbeheer
We would like to express our heartfelt gratitude for your outstanding feedback regarding your recent stay at Amari Bangkok. Your rating of 4 out of 5 is incredibly encouraging and means the world to us!We are delighted to hear that you had a fantastic experience with us and that our services and facilities met your expectations perfectly. Providing exceptional hospitality and ensuring our guests' satisfaction is our top priority, and your positive feedback reaffirms that we are on the right track.Thank you for choosing us and for taking the time to share your experience. We look forward to welcoming you back for another wonderful stay in the near future.If there is anything else we can do to enhance your experience or if you have any further feedback to share, please feel free to reach out to us at any time.Warm regards,
door een geverifieerde reiziger
Geplaatst op 29 apr. 2024
Central good location
Big clean rooms
Opmerking van Hotelbeheer
29 apr. 2024 door Cate, Amari HostHotelbeheer
Dear Khun Ehab,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. We look forward to welcome you again soon.
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Opmerking van Hotelbeheer
29 apr. 2024 door Cate, Amari HostHotelbeheer
Dear Khun Jenny,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. We look forward to welcome you again soon.
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
I was so impressed with this hotel. Super clean and everyone was so nice and welcoming. I don’t speak the language but not once did I get that annoyed impression from anyone i asked for help. I wanted to take home the housekeeping lady. She was so sweet and kind.
Opmerking van Hotelbeheer
26 apr. 2024 door Patcharaporn P. (Patty) Senior Assistant Manager,Hotelbeheer
Dear Brian,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. It's always nice to hear encouraging words, especially when they come from the ones that matter the most—you! The hotel team has discussed your remarks in order to appreciate the excellent guest experiences we delivered. I'd like to thank you once more for taking the time to leave a comment. We look forward to meeting you soon. Respectfully, Patcharaporn P. (Patty) Senior Assistant Manager, Guest Relations
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
All the staff at amari bangkok are very professional and they always greet us with a smile. We felt being a vip for our 4 nights stay. The buffet service was excellent. I will definitely choose this hotel from now on on my future bangkok visits. Ms. Cream from the Onnyx check in was able to provide seemless transaction while you get a welcome drink. Mr. Ryan from the amaya restaurant at 4/F is so accommodating. I love the welcome treatment from everybody.
Opmerking van Hotelbeheer
26 apr. 2024 door Patcharaporn P. (Patty) Senior Assistant Manager,Hotelbeheer
Dear Value guest,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. It's always nice to hear encouraging words, especially when they come from the ones that matter the most—you! The hotel team has discussed your remarks in order to appreciate the excellent guest experiences we delivered. I'd like to thank you once more for taking the time to leave a comment. We look forward to meeting you soon. Respectfully, Patcharaporn P. (Patty) Senior Assistant Manager, Guest Relations
door een geverifieerde reiziger uit Monterey Park
Geplaatst op 8 apr. 2024
Great value for hotel and location.
Opmerking van Hotelbeheer
11 apr. 2024 door Cate, Amari HostHotelbeheer
Dear Khun Yung, I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. It's always nice to hear encouraging words, especially when they come from the ones that matter the most—you! We look forward to welcome you again soon.
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Nice Place to Stay will Be back When In BKk.
Opmerking van Hotelbeheer
11 apr. 2024 door Cate, Amari HostHotelbeheer
Dear Khun Zoe,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. It's always nice to hear encouraging words, especially when they come from the ones that matter the most—you! We look forward to welcome you again soon.
door een geverifieerde reiziger
Geplaatst op 4 apr. 2024
On the very first night of staying in this hotel, we found that the shower gel was not refilled at all. We called the room service and waited for some time while my roommate was taking a shower, waiting for the shower gel in wet.
We never expected services like this.
Opmerking van Hotelbeheer
11 apr. 2024 door Cate, Amari HostHotelbeheer
Dear Khun Ka Yan,I would like to thank you on behalf of the entire hotel team members for taking the time to share your experiences with us. I will pass this comment to relevant department in order to prevent this kind of situations happen again. At Amari Bangkok we continue strive delivering a refine service to all of our guest. We look forward to meeting you again soon.
