A lot of things right, one very wrong
Geplaatst op 6 mrt. 2019 op Hotels
This is a difficult hotel to rate. On the one hand the staff is very friendly and the room is well equipped and spotless. Like other Oaks hotels I have stayed in. The view from the room is bad (a multistory car park), but I knew that beforehand. The one reason why I wouldn't come back here, in spite of the above and the competitive rates, is the noise in the bedroom from the echoing hallways. You hear every guest that hasn't got the decency to be quiet in the hallway (and there were quite a lot of them during my stay...), even from other floors. It woke me up a couple of times.
Opmerking van Hotelbeheer
8 mrt. 2019 door Goldsbrough TeamHotelbeheer
Thank you for your review.
I am pleased to hear you enjoyed your recent stay with us.
We have a very strict noise/ party policy. We have security on every night to respond to all guest concerns to ensure a quiet and comfortable stay for all our guests. We apologise that this standard was not upheld during your stay.
We hope to have the opportunity to exceed your expectations soon.