Op basis van 993 geverifieerde beoordelingen
4,4 Hygiëne kamer
4,2 Service & personeel
4,3 Comfort kamer
4,2 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 5 mei 2024
Classy, well-maintained, surprisingly good value.
door een geverifieerde reiziger
Geplaatst op 3 mei 2024
I didn’t like the hidden fees of $30 parking and pet fees and that if you have a pet you were on the no view side.
Opmerking van Hotelbeheer
4 mei 2024 door General ManagerHotelbeheer
Dear Karen, Thank you for taking the time to share your observations. We apologize for the disappointment you had with some of the extra costs associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We are grateful for your patience and hope you will stay with us again on your next visit to the area.Warmest regards,Benjamin Duverge,General Manager
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
Opmerking van Hotelbeheer
3 mei 2024 door General ManagerHotelbeheer
Dear Kathleen, Thank you for the generous rating. It is always gratifying to receive praise for exceeding expectations, and we are delighted you enjoyed your stay. It was our pleasure hosting you at Grand Bay Hotel San Francisco; we hope to see you again soon. Safe and Happy Travels,Benjamin Duverge, General Manager
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
It’s nice to have the lake for morning walks. The ambience at the restaurant was be the nice. The staff for both the cafe and the front desk can be improved, a little slow and looked overwhelmed.
Opmerking van Hotelbeheer
1 mei 2024 door General ManagerHotelbeheer
Dear Jessie, Thank you for selecting Grand Bay Hotel San Francisco and for your kind rating. We are delighted to read that you loved many aspects of your stay and our in-house restaurant. We care about the satisfaction of our guests; therefore, we appreciate you letting us know what we can do to make your next stay perfect. We will be sure to communicate your feedback with our associates. We are grateful for your feedback and hope to have another opportunity to host you in the future.Safe and Happy Travels,Benjamin Duverge, General Manager
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
For the money would have expected much better. Front desk rude, hiddden fees, clogged drains, exorbitant parking charge, racist bartender! Won’t stay here again.
Opmerking van Hotelbeheer
1 mei 2024 door General ManagerHotelbeheer
Dear Claudia, Thank you for your review. Grand Bay Hotel San Francisco stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. We apologize for the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We hope you will change your mind and give us another opportunity to accommodate you in the future.Warmest regards,Benjamin Duverge,General Manager
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
We had a nice quick stay, would stay here again!
Opmerking van Hotelbeheer
25 apr. 2024 door GENERAL MANAGERHotelbeheer
Dear Christy, We are pleased you chose Grand Bay Hotel San Francisco for your recent visit. We are thrilled that you loved our hotel, and we will certainly share your compliments with our entire staff. It was our pleasure hosting you, and we love knowing that we will be your hotel of choice every time you are in the area.Safe and Happy Travels,Benjamin Duverge,General Manager
door een geverifieerde reiziger uit Santa Barbara
Geplaatst op 23 apr. 2024
Opmerking van Hotelbeheer
25 apr. 2024 door GENERAL MANAGERHotelbeheer
Dear Claudio, Thank you for taking the time to rate your experience; we love that you could join us. However, we apologize if your stay was anything other than perfect. We would welcome another opportunity to bestow the exceptional hospitality we customarily provide. Thank you again for your feedback, and we hope to see you soon.Warmest regards,Benjamin Duverge,General Manager
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
Opmerking van Hotelbeheer
5 mei 2024 door General ManagerHotelbeheer
Dear Mr. Daniel, We appreciate you taking the time to leave your generous rating regarding your recent visit to the Grand Bay Hotel San Francisco. Your feedback is essential to us. It is a pleasure to know you enjoyed all that we have to offer. We appreciate your patronage and hope that we will have a chance to host you again in the future. Safe and Happy Travels,Benjamin Duverge, General Manager
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Rooms were small but location was convenient.
Opmerking van Hotelbeheer
9 apr. 2024 door General ManagerHotelbeheer
Dear Sara, Thank you for taking the time to comment on your stay at Grand Bay Hotel San Francisco. It is excellent to know you were pleased with the majority of your visit and loved our fantastic location. However, we are sorry for the disappointment with the size of your room. We appreciate your feedback, and we hope you will give us another opportunity the next time you are in the area.Safe and Happy Travels,Benjamin Duverge, General Manager
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Lengthy checkin process. Additional nightly parking fee though no public parking option exists. Room a/c outdated and slow to respond. Upon check room was 75*, took over 90mins to cool down to 68*. Rundown finishes. 3 star amenities and location at 4 star price
Opmerking van Hotelbeheer
9 apr. 2024 door General ManagerHotelbeheer
Dear Meg, Thank you for taking the time to share your thoughts. We are glad you liked some aspects of your stay and our location, but we are sorry for not meeting some of your expectations and for any inconvenience caused due to the concerns you had with the air unit in your room. We appreciate you bringing this to our attention and will address this appropriately. We also regret the disappointment you had with the parking fees. We are grateful for your feedback and hope to have another opportunity to host you in the future.Warmest regards,Benjamin Duverge,General Manager
