For the money would have expected much better. Front desk rude, hiddden fees, clogged drains, exorbitant parking charge, racist bartender! Won’t stay here again.
Opmerking van Hotelbeheer
1 mei 2024 door General ManagerHotelbeheer
Dear Claudia, Thank you for your review. Grand Bay Hotel San Francisco stands firmly on inclusion, regardless of race, religion, or gender, so we appreciate your recent feedback. It has been shared with our team for evaluation. We apologize for the disappointment you had with the extra cost associated with your visit. Our fees are competitively priced and posted on our website so guests can have this information before booking with us. However, we understand your frustrations if these costs came as a surprise to you. We hope you will change your mind and give us another opportunity to accommodate you in the future.Warmest regards,Benjamin Duverge,General Manager