Op basis van 958 geverifieerde beoordelingen
2,5 Hygiëne kamer
3,1 Service & personeel
2,8 Comfort kamer
2,4 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
Very friendly staff
Opmerking van Hotelbeheer
26 apr. 2024 door Hotel Manager.Hotelbeheer
Dear Guest,Thank you for your kind review. We are thrilled to note that you liked the friendly staff service and had a good experience. I try to provide the best experience in town, and that seems to be a goal that I am easily meeting. We look forward to serving you again soon.Sincerely,Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Por una noche dormir esta bien
Opmerking van Hotelbeheer
23 apr. 2024 door ManagerHotelbeheer
Hello Ricardo, Agradecemos su tiempo para compartir su experiencia con nosotros. Esperamos que su estancia haya sido satisfactoria en general. Para cualquier consulta adicional, no dude en comunicarse directamente con nuestra gerencia. ¡Esperamos darle la bienvenida de nuevo en el futuro!
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
The guy at the front desk over night is what I didn’t appreciate n he double charged me for a room
Opmerking van Hotelbeheer
23 apr. 2024 door ManagerHotelbeheer
Hello hansen, We regret to hear about your experience with our front desk staff and the billing issue. Your feedback is important, and we encourage you to reach out to our management team directly to address any concerns. Your comments will be shared with the appropriate departments for further review. Thank you for bringing this to our attention.
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
Buena ubicación
Opmerking van Hotelbeheer
20 apr. 2024 door ManagerHotelbeheer
Hello Keyla,Nos complace saber que disfrutó de nuestra conveniente ubicación. Esperamos poder darle la bienvenida nuevamente en el futuro para que disfrute de más experiencias positivas con nosotros.
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
The price was ok close to $90 the room they gave me had the toilet bowl running water every 30 minutes, next time I'll stay away from room 232, everything else was ok
Opmerking van Hotelbeheer
17 apr. 2024 door ManagerHotelbeheer
Hello Jose, We appreciate your feedback and apologize for the inconvenience you experienced during your stay. We value your input and will address this matter with our team to ensure a more comfortable experience for our guests in the future.
door een geverifieerde reiziger uit SURREY
Geplaatst op 15 apr. 2024
Very bad experience
Opmerking van Hotelbeheer
15 apr. 2024 door Hotel Manager.Hotelbeheer
Dear Guest,Thank you for your stay. I’m terribly sorry that we failed to meet your needs and did not live up to your expectations. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 14 apr. 2024
The bathroom door didn’t shut all the way so no privacy in the bathroom. There were stains on the towels and washcloths. The paint was peeling off the walls. Dirt was accumulating in corners. The shower barely had any water pressure it was so clogged up. People were yelling and making noises at all hours of the night. We could hear the ladies next to us talking like they were in the room with us. Breakfast was only toast, ego waffles, and 2 types of cereal.
People were fighting and yelling in the lobby when I arrived, and neither the security guard or the staff person at the desk did anything to remove them. I stood there for 5 minutes because the staff person just wanted to watch the fight instead of help me check in.
Also, we put a “do not disturb” sign on our door when we left but housekeeping still came into our room. I will never stay here again and do not recommend it!
Opmerking van Hotelbeheer
15 apr. 2024 door Hotel Manager.Hotelbeheer
Dear Christopher,Thank you for staying with us. I’m sorry that several issues combined to make your stay less than desirable. We’re involved in a continuous improvement process aimed at making the hotel better than ever before. We strive to make every guest’s experience an excellent one. I hope you will visit again and see how we’re getting better every day. Sincerely,Hotel Manager.
door een geverifieerde reiziger
Geplaatst op 8 apr. 2024
Opmerking van Hotelbeheer
10 apr. 2024 door ManagerHotelbeheer
Hello Mina, We appreciate you choosing our hotel for your stay. Should you have any feedback to share about your experience, please do not hesitate to reach out to us. We look forward to the opportunity to welcome you back in the future.
door een geverifieerde reiziger
Geplaatst op 27 mrt. 2024
The hotel had no hot water in the morning. It was super dirty. The sheets and the towels were stained. Never go to this hotel.
Opmerking van Hotelbeheer
28 mrt. 2024 door Hotel Manager.Hotelbeheer
Dear Guest,Thank you for writing the review. We apologize for the negative experience you had during your stay at our hotel. It is unacceptable that there was no hot water in the morning and that the cleanliness of the hotel did not meet your expectations. We will investigate the issues you mentioned and take immediate action to address them. We guarantee that your next visit will be awesome. I hope that you will try us again.Sincerely,Hotel Manager.
door een geverifieerde reiziger uit Orlando
Geplaatst op 24 mrt. 2024
Opmerking van Hotelbeheer
26 mrt. 2024 door Hotel Manager.Hotelbeheer
Dear Kevin,Thank you for the review. It's nice to see that you found a generally good experience. We apologize for any inconvenience you had. We’re always working to get better. We take pride in our hotel and in providing a great place to stay for so many guests. I hope that you will visit us again.Sincerely,Hotel Manager.
