Op basis van 997 geverifieerde beoordelingen
3,0 Hygiëne kamer
3,2 Service & personeel
2,9 Comfort kamer
2,8 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 30 mei 2024
The staff were great, I was extremely tired and they got me into a handicap room which was clean and met my need. They do the best with what they have. I am definitely not a snob but some of my neighbors were extremely noisy and decided to knock on doors in the middle of the night.
Opmerking van Hotelbeheer
31 mei 2024 door LaTunde RediResponse SpecialistHotelbeheer
Dear Dawn,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the HOMETOWNE STUDIOS SALEM OR. We value you as our guest and welcome your 3/5 score. At Red Roof, it's good to know that the staff were great, the room was clean and any other positives that you stated. However, regarding your comment of the disturbance you had from the neighbors, on your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,LaTundeRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 20 mei 2024
Opmerking van Hotelbeheer
22 mei 2024 door Oshane RediResponse Specialist Hotelbeheer
Hello Jeannine, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Oshane Red Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 2 mei 2024
Opmerking van Hotelbeheer
4 mei 2024 door Recordo, Rediresponse Specialist Hotelbeheer
Hello Courtney, Thank you for taking a moment out of your day to complete our survey. The staff at the HomeTowne Studios by Red Roof Salem, OR and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we may try to create a satisfying stay. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Rundown
Opmerking van Hotelbeheer
14 apr. 2024 door Kamaria RediResponse SpecialistHotelbeheer
Dear Joe,Thank you for taking the time to tell us about your experience at the HOMETOWNE STUDIOS SALEM OR. I am sorry that your experience did not meet your expectations prompting your 2/5 score. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you’re comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Kamaria Red Roof Management RediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 1 apr. 2024
Pleased with the stay!
Opmerking van Hotelbeheer
2 apr. 2024 door Tianna RediResponse SpecialistHotelbeheer
Hello Michael,Thank you for taking a moment to complete our survey. Myself and the staff at the HomeTowne Studios by Red Roof Salem, OR appreciate your 5/5 score following your stay. It's great to read that you were pleased with your stay. Our goal is to provide a clean and comfortable stay for all our guests and we're proud to have achieved that with your visit.The staff and I were happy to see Red Roof met your expectations. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
door een geverifieerde reiziger
Geplaatst op 9 mrt. 2024
Opmerking van Hotelbeheer
24 mrt. 2024 door Kathryn Hotelbeheer
Thank you for staying with us! We hope to see you again.
door een geverifieerde reiziger
Geplaatst op 25 feb. 2024
Price.
Opmerking van Hotelbeheer
26 feb. 2024 door Dannielle Rediresponse SpecialistHotelbeheer
Dear Ramzi,Thank you for taking the time to share your feedback regarding your experience at the HOMETOWNE STUDIOS SALEM OR. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with the the room rate. Your feedback is important to Red Roof and we’ll take your comments into consideration to make changes to improve our customer experience.Thank you again for posting your review. I do hope that you will return to our hotel, or any of our other brand locations, in the future.Sincerely,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 21 feb. 2024
Sticky floor, you can hear noises.
Opmerking van Hotelbeheer
23 feb. 2024 door OnielRediresponse SpecialistHotelbeheer
Hi Aivie,Thank you for taking the time to write a review of your stay at the HomeTowne Studios by Red Roof Salem, OR. Please accept our most sincere apologies for any inconvenience caused by the room you were assigned. On your next stay at RedRoof should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,RedRoof Management
door een geverifieerde reiziger
Geplaatst op 11 feb. 2024 op Hotels
Opmerking van Hotelbeheer
12 feb. 2024 door Toni-Ann RediResponse SpecialistHotelbeheer
Hello Isaac,I sincerely apologize that your stay at our HomeTowne Studios Salem OR didn’t meet your expectations. I was disheartened to see it resulted in a 1/5 score. We would love for you to consider adding comments to your survey in the future, to let us know where we let you down. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.I do hope that you will return to our hotel, or any of our other Red Roof locations in the future.Sincerely,Red Roof Management
door een geverifieerde reiziger
Geplaatst op 8 feb. 2024
Opmerking van Hotelbeheer
9 feb. 2024 door LaTunde RediResponse SpecialistHotelbeheer
Hello Balraj, Thank you for taking a moment to complete our survey. The staff at the HOMETOWNE STUDIOS SALEM OR and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
