Op basis van 206 geverifieerde beoordelingen
4,7 Hygiëne kamer
4,4 Service & personeel
4,8 Comfort kamer
4,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 5 sep. 2023
We hebben een geweldig verblijf gehad! Super suite met uitzicht op de Sagrada Familia (wel goed kijken;)). Rooftop pool en bar ook super, lekker fingerfood en cocktails. Gaan we zeker terug komen!
door een geverifieerde reiziger
Geplaatst op 21 nov. 2022
Perfect stay and location!
door een geverifieerde reiziger
Geplaatst op 8 jun. 2024
We were supposed to check in at 2 pm as stated in the website. We got there early but waited and was told at 1:30 the guests had just checked out. Check out is supposed to be 12 noon. We were unable to get into our room until almost 3:30 and I had to keep asking to see if it was ready. Very poor service as we saw multiple people checking out as late as 2:30! Was told they do NOT do late checkout but yet we couldn’t get into our room because of people checking out late. Seems like they need to enforce their rules. Also the door handle on the bathroom was broken, the door didn’t shut all of the way. The price for the room seemed very expensive for the lack of good service.
door een geverifieerde reiziger
Geplaatst op 5 jun. 2024
Overall, our stay was quite average. While the hotel boasts a beautiful aesthetic, several issues detracted from our experience.
**Pros:**
- The hotel itself is stunning and well-designed, with very comfortable beds.
- The rooftop pool is a nice feature.
**Cons:**
- The hotel is extremely loud. It's not ideal for relaxation, as noise from the outdoor bar continues late into the night and early morning cleaning starts around 6 am.
- Guests are required to pay 40€ for a pool chair, with designated time slots of either 11 am-3 pm or 3 pm-7 pm. This charge was not disclosed during booking and felt inappropriate.
- The pool area is small, with very cold water, and the bathrooms emit a strong sewage odor.
- The rooftop restaurant is understaffed, resulting in rushed and rude service.
- Service is only available on one side of the rooftop. Otherwise, guests must walk across to place orders and carry items to their tables.
In conclusion, I would not return to or recommend this hotel. Despite its beautiful design, it falls short in many key areas. For the price, I would seek accommodations with higher quality and better service.
Opmerking van Hotelbeheer
12 jun. 2024 door SalomeHotelbeheer
Hello Brittany, Thank you for your feedback. We are glad that you enjoyed the design of the hotel and the comfort of the beds.However, we are sorry to hear that we did not meet your expectations.We are apologize if the surrounding bars were very crowded during your stay and affected your experience with us. Generally, there's some ambience on this place but does not interrupt our guests stay. Please accept our most sincere apologies if this was not your case.Furthermore, the pool can be used at any time. The only booking slots that we have with the pool packages are the sunbeds and cabanas, this is due to high demand and limited amount that we have around the pool. However, if you do not wish to limit to a slot on a sunbed or cabana there is plenty of sitting space and tables around the rooftop area, where you can order and stay as long as you want. Moreover, we would like to thank you for bringing the issue of the bad smell in the rooftop bathroom to our attention. We appreciate your patience and understanding as we work to resolve this issue.We deeply regret the inconvenience caused and hope you'll consider giving us another chance to provide you with the exceptional service we strive for. Best,
door een geverifieerde reiziger
Geplaatst op 30 mei 2024
It was a great place to stay, I feel the only thing that disappointed us was as a guest you still had to pay for the subbed by the pool. The 40 euro per lounger entitled you to tacos and two drinks but this did not justify the price. The wine measures were small and if you went two days running the menu was not a great it was very small and not great for my son. The pool was great and the staff were great but it was an expense that did not deliver! X
door een geverifieerde reiziger
Geplaatst op 26 mei 2024
Beautiful hotel and in a great part of town! Super close to the metro. Just a heads up that if you want a more mellow check in, the music is BUMPING after about 7pm in the lobby. Not really our vibe but we couldn’t hear it from our room (which was only one floor up) so not a huge complaint.
door een geverifieerde reiziger
Geplaatst op 16 mei 2024
I think they should seriously reconsider the volume of the music in the lobby. Rooftop bar unavailable 2 nights. Housekeeping serviced room 2 of 5 days.
Opmerking van Hotelbeheer
26 mei 2024 door Javier Tirado, Guest Services ManagerHotelbeheer
Hola Kathryn, Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We're sorry to read your experience was affected by the lobby music and the Housekeeping service. Please accept our most sincere apologies for the inconveniences it may have caused you. We will address this matter in order to see how we can improve it in the future.We look forward to welcoming you back to The Hox for a much better stay. Cheers,Javier
door een geverifieerde reiziger
Geplaatst op 13 mei 2024
The hotel was located in a great area of the city.
The service and staff were very accommodating and friendly.
Opmerking van Hotelbeheer
26 mei 2024 door JavierHotelbeheer
Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We look forward to welcoming you back to The Hox for another fabulous stay. Cheers,Javier
door een geverifieerde reiziger
Geplaatst op 13 mei 2024
Opmerking van Hotelbeheer
26 mei 2024 door Javier Tirado, Guest Services ManagerHotelbeheer
Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We look forward to welcoming you back to The Hox for another fabulous stay. Cheers,Javier
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
The property was well maintained and all the workers were helpful and pleasant.
Opmerking van Hotelbeheer
26 mei 2024 door Javier Tirado, Guest Services ManagerHotelbeheer
Hola Candice, Thanks for choosing the Hox Poblenou for your recent stay and thanks for sharing your experience. As a new addition to this vibrant city, every review helps us improve our services.We look forward to welcoming you back to The Hox for another fabulous stay. Cheers,Javier
