Op basis van 565 geverifieerde beoordelingen
3,3 Hygiëne kamer
3,6 Service & personeel
3,3 Comfort kamer
3,0 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 9 mei 2024
This was the most awful hotel I have ever stayed in.
The lady at the check in was not friendly and the check in took 10 minutes or more and there was nobody else checking in.
When we pulled back the covers on the bed, there was an opened condom wrapper laying on the bedsheet!
The hotel overall seemed dirty.
We hardly slept the night due to people walking around the room above us and a toddler screaming off and on all night.
I have stayed at other Rodeway Inns and they were much better than this dump.
Opmerking van Hotelbeheer
10 mei 2024 door Hotel Manager Hotelbeheer
Dear Dan,We are deeply sorry for the unfavorable experience you encountered during your stay with us. Your feedback regarding the unfriendly check-in experience, cleanliness issues in the room, and disturbances from other guests is concerning and does not meet our standards. We sincerely apologize for failing to provide you with a comfortable and enjoyable stay. Rest assured, we take your comments seriously and will address them with our team to prevent similar occurrences in the future. Your satisfaction is important to us, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 4 mei 2024
Room had a smell, tub did not drain properly, cockroaches in the room.
Opmerking van Hotelbeheer
5 mei 2024 door Hotel Manager Hotelbeheer
Dear Lucena,We sincerely apologize for the issues you encountered during your stay. This is not the experience we aim to provide our guests. We take cleanliness and maintenance very seriously, and we will address these concerns immediately to ensure they are resolved. We hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger uit Los Angeles
Geplaatst op 28 apr. 2024
Very noisy! Kids crying. People taking shower all the time. People listening to loud music after 1pm!
Opmerking van Hotelbeheer
28 apr. 2024 door Hotel Manager Hotelbeheer
Dear Georges,We apologize for the noise disturbances you experienced during your stay. Providing a peaceful environment for our guests is important to us, and we regret that we fell short in this regard. Your feedback regarding the noise from other guests will be addressed with our team to ensure that all guests can enjoy a restful stay. We appreciate your understanding and patience, and we hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 24 apr. 2024
Good and safe place to stay.
Opmerking van Hotelbeheer
25 apr. 2024 door Hotel Manager Hotelbeheer
Dear R.,Thank you for your feedback! We're delighted to hear that you had a positive experience during your stay with us and that you found our hotel to be a good and safe place to stay. Providing a secure and comfortable environment for our guests is our top priority, and we're pleased that we could meet your expectations. We appreciate your business and hope to welcome you back again in the future!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Good location and a quiet place to stay.
Opmerking van Hotelbeheer
19 apr. 2024 door Hotel ManagerHotelbeheer
Dear R.,Thank you for your positive feedback! We're pleased to hear that you enjoyed our hotel's location and found it to be a quiet place to stay. Providing a peaceful environment for our guests is important to us. If there's anything else we can do to enhance your experience during future stays, please let us know. We look forward to welcoming you back again!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
Opmerking van Hotelbeheer
8 mei 2024 door Hotel ManagerHotelbeheer
Dear Jillian,Thanks for the stay and the great feedback by giving us a 5-star rating. It is really encouraging. We feel proud when we get such ratings, which motivates us to serve better. I look forward to welcoming you again. Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 16 apr. 2024
There were sexual wetspot stains on the sheet in plain view. I don't want to lay my face down on sheets with those stains. Totally disgusting!
Opmerking van Hotelbeheer
17 apr. 2024 door Hotel Manager Hotelbeheer
Dear Todd,I'm truly sorry to hear about your experience. Stains on linens are completely unacceptable, and I understand your discomfort. Please accept our sincerest apologies for failing to provide you with a clean and comfortable stay. We'll immediately address this issue with our housekeeping team to ensure it doesn't happen again. Your feedback is invaluable, and we hope to have the opportunity to regain your trust in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Good and safe place to stay.
Opmerking van Hotelbeheer
11 apr. 2024 door Hotel Manager Hotelbeheer
Dear R. ,Thank you for your feedback! We're glad to hear that you found our hotel to be a good and safe place to stay. Ensuring the safety and comfort of our guests is our top priority, and we're pleased that we could provide that for you. If there are any areas where you feel we could improve to make your next stay even better, please feel free to let us know. We appreciate your feedback and hope to welcome you back for another enjoyable stay in the future!Sincerely, Hotel Manager
door een geverifieerde reiziger
Geplaatst op 6 apr. 2024
Toilet accessories is old, electrical equipment is not safe in bathroom. Very noisy!
I wil not stay again here...
Opmerking van Hotelbeheer
7 apr. 2024 door Hotel Manager Hotelbeheer
Dear Efraim,We apologize for the inconvenience and discomfort you experienced during your stay. Your feedback regarding the condition of the toilet accessories, the safety of electrical equipment in the bathroom, and noise disturbance is concerning, and we take it seriously. We will address these issues promptly to ensure improvements are made to provide a more comfortable and secure experience for our guests. Thank you for bringing these concerns to our attention, and we regret any inconvenience caused. We hope to have the opportunity to better serve you in the future.Sincerely, Hotel Manager
door een geverifieerde reiziger uit Calgary
Geplaatst op 6 apr. 2024
I would not recommend this property. It felt very low grade. While things were clean enough, everything felt old, looked old and dirty. We had to ask for soap for the shower, ask for a styrofoam cup for the bathroom, there was no hair dryer but the broken holder was still on the wall, no towel rack, the towels and sheets and pillows all looked like we’re from Goodwill. The only good thing was that it was quiet. Spend a few more bucks and upgrade!
Opmerking van Hotelbeheer
7 apr. 2024 door Hotel Manager Hotelbeheer
Dear Douglas,We apologize for the subpar experience you had during your stay. Your feedback regarding the condition and amenities of the room is concerning, and we regret that we did not meet your expectations. We take your comments seriously and will address them promptly to ensure improvements are made. Your satisfaction is important to us, and we appreciate your honesty. Thank you for bringing these concerns to our attention, and we hope to have the opportunity to provide you with a much-improved experience in the future.Sincerely, Hotel Manager
