Geplaatst op 29 apr. 2024
Booked double queen size bed room, but we're given a single bed one, with an excuse that that's the only room they had, even though it was simply not true as I found out later. The bed was actually too soft and made squeaky sounds every time when you turn. Had a terrible night in general.
Opmerking van Hotelbeheer
7 mei 2024 door Front Desk DaiseyHotelbeheer
HELLO HUIYONG WE WILL DISCUSS THIS ISSUE WITH OUR FRONT DESK CREW. IN MOST CASES EXPEDIA OVERBOOKS US WITHOUT ENOUGH INVENTORY. ONCE AGAIN WE APOLOGIZE AND ARE SURE THIS WILL NOT OCCURE AGAIN.