Op basis van 977 geverifieerde beoordelingen

4,1 / 5
89% van onze gasten beveelt dit aan
4,4 Hygiëne kamer
4,4 Service & personeel
4,2 Comfort kamer
4,1 Staat hotel
Geverifieerde beoordelingen van Expedia
5 / 5
door een geverifieerde reiziger

Geplaatst op 23 apr. 2019
echt alles is geweldig aan dit hotel , de locatie het personeel de kamer de lounge waar werkelijk niks maar dan ook niks teveel was. Het personeel daar was super ! Hapjes en drankjes waren gratis en ontzettend lekker .
Opmerking van Hotelbeheer
28 apr. 2019 door Sofitel Sydney Wentworth Team Hotelbeheer
Bonjour Jeannette, Thank you for sharing your experience. We are delighted that you had a wonderful stay. We look forward to your next visit. Thanks and Kindest Regards, Sofitel Sydney Wentworth Team
4 / 5
door een geverifieerde reiziger

Geplaatst op 13 mei 2024
Opmerking van Hotelbeheer
15 mei 2024 door AlleyHotelbeheer
Bonjour Michael,We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. It is always a pleasure to receive valuable guest feedback. I am glad you enjoyed your recent visit . I will certainly share your scores with our team and we look forward to your next visit!Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager
5 / 5
door een geverifieerde reiziger uit Mesa

Geplaatst op 18 apr. 2024
Sofitel is one of the best
Opmerking van Hotelbeheer
20 apr. 2024 door Sofitel Sydney WentworthHotelbeheer
Bonjour Wieslaw, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager
2 / 5
door een geverifieerde reiziger

Geplaatst op 23 mrt. 2024
Toilet didn’t flush. Lifts didn’t work properly. Construction being undertaken at site and very expensive. Will not stay here again.
Opmerking van Hotelbeheer
26 mrt. 2024 door AlleyHotelbeheer
Bonjour Michael,Thank you for your review on regarding you stay. I offer you my most sincere apologies, as I see from your scores & feedback that you had a disappointing stay. We aim to provide high level service to all of our guests, and I will be sure to present your survey in our next Guest Experience Meeting, as the concerns you have mentioned are areas in which we are definitely able to improve upon.We appreciate you for your time and we respect your wish, however, it is our hope that you will give us the opportunity to better serve you at least.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager
4 / 5
door een geverifieerde reiziger

Geplaatst op 21 mrt. 2024
Very helpful staff Air condition far too cold
Opmerking van Hotelbeheer
26 mrt. 2024 door AlleyHotelbeheer
Bonjour Graham,Thank you for sharing your wonderful experience at the Sofitel Sydney Wentworth. I am glad you enjoyed your recent visit . I will certainly share your feedback with our team and we look forward to your next visit!Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager
5 / 5
door een geverifieerde reiziger

Geplaatst op 10 mrt. 2024
Quiet and comfortable hotel.
Opmerking van Hotelbeheer
12 mrt. 2024 door AlleyHotelbeheer
Bonjour Bianca,Thank you for taking the time to leave your comments regarding your recent stay at Sofitel Sydney Wentworth.I am very pleased to read you enjoyed staying at the hotel.We do hope we can welcome you back again soon.Kind Regards,Alley PreranaGuest Relations & Club Sofitel Luxury Manager
2 / 5
door een geverifieerde reiziger

Geplaatst op 24 feb. 2024 op Orbitz
The Sofitel is under construction and the staff were very nice and helped with our bags sunce the escalators were not working. The room was very tight, the toilet did not flush completely. the restaurant was very difficult to get a cup of coffee. After the 3rd question I decided to go out of the hotel and find coffee elsewhere.
Opmerking van Hotelbeheer
24 feb. 2024 door AlleyHotelbeheer
Bonjour Jeanette,We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. I offer you my most sincere apologies, as I see from your scores that you had a disappointing stay. It is very disappointing to read of your unmet expectations with the breakfast in general. I will be sure to inform our Executive Chef and Food & Beverage manager of your feedback. We appreciate you for your time, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager
1 / 5
door een geverifieerde reiziger

Geplaatst op 20 feb. 2024 op Wotif
Opmerking van Hotelbeheer
24 feb. 2024 door AlleyHotelbeheer
Bonjour Peter,We very much appreciate your scores regarding your stay at the Sofitel Sydney Wentworth. I offer you my most sincere apologies, as I see from your scores that you had a disappointing stay.We appreciate you for your time, and it is our hope that you will give us the opportunity to better serve you in the near future.Kind Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager
3 / 5
door een geverifieerde reiziger

Geplaatst op 18 feb. 2024
The property had newly opened after renovation and I don’t think they are quite ready. The garden area is completely dug up and the restaurant is not available. A make shift breakfast buffet area is using part of the ballroom. The food was well cooked but an order of eggs Benedict came on an English muffin with just a small slice of salmon and a drizzle of hollandaise. Not really 5 star. Once all the renovations are complete and the musty smell in the hallways and the rooms is dealt with might be worth another look. Staff are very nice and extremely helpful.
Opmerking van Hotelbeheer
24 feb. 2024 door AlleyHotelbeheer
Bonjour Diana,Thank you for taking the time to share your experience with us regarding your stay at the Sofitel Sydney Wentworth. Our hotel is still undergoing enhancements and we have limited services available until the project's completion until Spring 2024. We regret if this was not appropriately explained to you and if it has caused you any discomfort during your stay.Thank you again for sharing your experience, we look forward to welcoming you back to the new renovated Sofitel Sydney Wentworth.Kind Regards,Alley PreranaGuest Relation & Club Sofitel Luxury Manager
4 / 5
door een geverifieerde reiziger

Geplaatst op 9 jan. 2024
Opmerking van Hotelbeheer
11 jan. 2024 door Sofitel Sydney WentworthHotelbeheer
Bonjour Andres, We very much appreciate your feedback regarding your stay at the Sofitel Sydney Wentworth.It is always a pleasure to receive positive feedback. I will share your scores and comment with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services.Thank you again for sharing your experience and we hope to welcome you back again. Kind Regards, Emil Baeckstroem Assistant Front Office Manager
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