Op basis van 870 geverifieerde beoordelingen
3,7 Hygiëne kamer
3,9 Service & personeel
4,0 Comfort kamer
3,6 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 15 apr. 2024
Opmerking van Hotelbeheer
17 apr. 2024 door ManagerHotelbeheer
Hello Brooke, Thank you for taking the time to complete our survey! We want you to know that your feedback and rating of our hotel is of utmost importance to us. We would appreciate it if you could kindly reach out to us directly with any specific feedback you may have, so that we may address your concerns accordingly. On behalf of our entire staff, we thank you for your business and we hope to see you again when your travels bring you back to the area!
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Pool was not open and had to transfer to another hotel.
Opmerking van Hotelbeheer
14 apr. 2024 door gmHotelbeheer
Our sincere apology for the pool not being open, soon, we are working hard to be sure it is ready.
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
Booked this hotel because it had a pool close to where my child was having a competition. Was told upon arrival the pool was still under renovations. The whole reason for booking was the pool.
Opmerking van Hotelbeheer
14 apr. 2024 door gmHotelbeheer
Our sincere apology for not having the pool available for stay. We are working hard to have it open and safe for our guest.
door een geverifieerde reiziger
Geplaatst op 13 apr. 2024
The staff was great. The pool was getting work done so we didn’t get to use that. Parking was a breeze.
Opmerking van Hotelbeheer
14 apr. 2024 door gmHotelbeheer
Thank you for choosing to stay with us!
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Friendly staff, clean rooms, good hot breakfast included with the room. No issues during our stay!
Opmerking van Hotelbeheer
12 apr. 2024 door ManagerHotelbeheer
Hello Bryan,We appreciate your positive feedback and are delighted to hear that you enjoyed your stay with us! Our team works hard to provide a pleasant experience for all our guests. Should you choose to stay with us again in the future, we look forward to welcoming you back for another enjoyable visit.
door een geverifieerde reiziger
Geplaatst op 9 apr. 2024
Opmerking van Hotelbeheer
12 apr. 2024 door ManagerHotelbeheer
Hello cindy,We are delighted to hear that you had a positive experience during your stay with us! We hope to welcome you back soon for another enjoyable stay.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Room could have been a bit cleaner. We moved a chair and crumbs and cobwebs in the corner, look like milk spiled on bed frame, and towel under the bathroom sink. Staff was nice and friendly. It is convenient to shopping and food.
Opmerking van Hotelbeheer
8 apr. 2024 door GMHotelbeheer
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our hotel cleanliness. We will be working to improve the very specific items you list.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
door een geverifieerde reiziger
Geplaatst op 7 apr. 2024
Room needs a significant deep clean. Beds were fine for sleeping but along baseboards have dead bugs, crumbs and dusty webbing. Not clean.
Opmerking van Hotelbeheer
7 apr. 2024 door GMHotelbeheer
Thank you for taking the time to complete our online survey regarding your recent stay at Comfort Inn & Suites Liverpool - Syracuse.On behalf of our entire team, I would like to apologize for failing to exceed your expectations with our cleanliness. We will be working to improve the very specific items you list.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests.We hope for an opportunity to properly host you in the future.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
Opmerking van Hotelbeheer
9 apr. 2024 door ManagerHotelbeheer
Hello Derrick, Thank you for staying with us. We would appreciate it if you could provide us with more details about your experience, so that we can address any issues you may have encountered. We value your feedback and want to ensure that your future stays are more enjoyable.
door een geverifieerde reiziger
Geplaatst op 5 apr. 2024
We were extremely happy with our stay. My husband and I especially loved how comfortable and soft the bed was. One of the best night of sleep we've had in a while. The staff was extremely nice as well. We will be staying here again for future trips!
Opmerking van Hotelbeheer
7 apr. 2024 door JillianHotelbeheer
Thank you for taking time out of your busy day to take a moment to leave us such an amazing review! We are pleased to hear that you found our beds comfortable and enjoyed a great night's sleep. we look forward to seeing you in the future.
