Geplaatst op 14 feb. 2024
The property needs to be closed down and renovated. Totally infested with Roaches, drug use on property no phones in rooms no coffee pots no iron and ironing boards no hangers, traffic and noise all night not allowed in the lobby area at all. It says studio and Suites it’s a lie it’s a Motel the Tub was stained I video the entire room horrible I booked a package deal on line through Expedia never had a problem but this facility needs to be removed of it’s site until totally renovation are done spoke with other guests who have been missed placed and they said they to have Roaches. The only good things was Mike the exterminator who had to spray the room the more he sprayed the more roaches came out, the microwave was horrible it was bubble up on the top and totally rusted on the bottom I complained they replaced it with a brand new one and it was not other vacancy near by so I was stuck for a week on Vacation. The view guess I did meet was very nice but also had complaints but no where to go. And every day someone was getting put out by security also my first night there couple was fighting and four cop cars were there I said some vacation but noisy. Charolette NC is a beautiful place to visit but would never recommend studio and suites 4 less to stay unless it’s totally renovated bug free and courteous staff and the bare necessities oh and thank God I always bring my own towels and wash clothes because you would not have wanted to use the ones that were provided.
Opmerking van Hotelbeheer
16 feb. 2024 door Studios & Suites TeamHotelbeheer
Thank you for sharing your experience. We extend our sincere apologies for any inconvenience you encountered. Your feedback is invaluable, and we're addressing each concern to enhance our guest experience. We're grateful for your understanding during this period of improvement. We're enhancing amenities and services to match the charm of Charlotte. Your insights are invaluable, and we're committed to ensuring every stay is remarkable. We'd love the chance to make it up to you on your next visit.