Op basis van 1.000 geverifieerde beoordelingen
2,9 Hygiëne kamer
3,4 Service & personeel
3,2 Comfort kamer
2,7 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 8 okt. 2022
Everything was a mess room was a mess bed bugs in the bed. Yrash in the hallway and on the floor in the hallway.
Opmerking van Hotelbeheer
9 okt. 2022 door ManagerHotelbeheer
Hello DENNIS,I am very sorry to hear that you experienced such an unusual circumstance and inconvenience during your most recent stay with us. We would like you to know that guest satisfaction is of extreme importance to us and your feedback has been forwarded to management. We truly thank you again for sharing your feedback and for your valuable business.
door een geverifieerde reiziger
Awful Awful Awful
Geplaatst op 3 okt. 2022 op HotelsThis property is awful. There are no smoking signs everywhere, but there was the reek of smoke throughout the property and butts all over our back door. Staff members were yelling and arguing when we tried to check in, fighting in the hall, smoking at the back doors, and were eating the breakfast while we waited to make a waffle. Room furniture was broken, hall carpet was stained and smelled disgusting, dogs everywhere… This was absolutely awful! Never again!!!!
Opmerking van Hotelbeheer
4 okt. 2022 door Guest Relation ManagementHotelbeheer
Hello Adrienne, Thank you for bringing this to our attention. We’re sorry you had a bad experience. We set a high standard for ourselves, and we’re so sorry to hear this was not met during your stay with us. We are already looking into the issues shared and working diligently to resolve them promptly and accurately. We would appreciate another chance to earn your trust and business as this was not the experience we wanted you to have.
door een geverifieerde reiziger
Would not recommend Red Lion
Geplaatst op 2 okt. 2022 op HotelsWhen we showed up it looked from the outside almost abandon. We were given a 2nd floor room and on the way to the room the carpets were dirty and the ice machine was out of order. They don't have an elevator so it took a few trips on the narrow set of dirty stairs.
When getting into the room which looked like nothing had changed since the 70's there was a torn condom wrapper on the floor. We pulled back the sheets and there were hairs. A pillow had blood on it and it was clear housekeeping never changed the sheets. The whole experience was overwhelming for my wife and we checked out right away. The person at the front desk was nice and understood the situation apologized up and down and she had a disappointed look on her face. We mentioned the bad experience we had to our server after we checked into another hotel and they said, "Was that at the Red Lion?" I guess locals know of the conditions of the Red Lion.
Opmerking van Hotelbeheer
4 okt. 2022 door Guest Relation ManagementHotelbeheer
Hello Christopher,Your review is greatly appreciated, though it is very disappointing to learn of the bad impression we made with the state of our accommodations. Our housekeeping and maintenance staff is held to a very high standard and we appreciate that you've informed us of a need to address our housekeeping policies and procedures. We hope that you will give us another chance to completely host you as this was not the experience or the standards that we uphold at our hotel.
door een geverifieerde reiziger
Geplaatst op 30 sep. 2022 op Hotels
Opmerking van Hotelbeheer
30 sep. 2022 door ManagerHotelbeheer
Hello Ben,It was our privilege to earn your business and we hope to host you again on your next trip.
door een geverifieerde reiziger
Geplaatst op 29 sep. 2022
They had the softest most comfortable bed I've ever slept on in a hotel!
Opmerking van Hotelbeheer
29 sep. 2022 door Guest Relation ManagementHotelbeheer
Hi Franklin,We really appreciate you taking the time to leave us a 5-star review! We're so glad you had a wonderful stay with us. It was our pleasure hosting you and we look forward to having you again soon!
door een geverifieerde reiziger
Geplaatst op 28 sep. 2022
Needs exterior and interior work. Hallways are filthy, and the room wasn't much better. Looks closed as you drive up. Looks like a homeless encampment back behind the property. Not pleasant.
Opmerking van Hotelbeheer
29 sep. 2022 door Guest Relation ManagementHotelbeheer
Hi Frederick,Your feedback is greatly appreciated and will be taken as a suggestion for us to further improve our guest experience which includes our services, amenities, and facilities. We hope that you will give us the opportunity to redeem ourselves and earn your trust again on your next stay.
door een geverifieerde reiziger
Geplaatst op 28 sep. 2022
The halls smelled like stale tobacco smoke. The room was good.
Opmerking van Hotelbeheer
29 sep. 2022 door Guest Relation ManagementHotelbeheer
Hi Victor,We are sorry that you smelled smoke - of any kind - at our property. We do our best to ensure that smokers do not smoke in our nonsmoking rooms or common areas, both of which result in a bad musty smell; and when a situation like this occurs, we try to address it immediately, through thorough cleaning and disinfecting to restore the clean smell of our accommodations. We hope that we can have another chance to host you as this was not the experience that we wanted you to remember.
door een geverifieerde reiziger
Geplaatst op 26 sep. 2022
DO NOT GO TO THIS PROPERTY. PERIOD.
Opmerking van Hotelbeheer
8 okt. 2022 door ManagerHotelbeheer
Hello Floyd,Thank you for being a valued guest and for providing us the feedback regarding our property. On behalf of our entire staff, we thank you for choosing to stay with us and we hope you will give us a chance to serve you again.
door een geverifieerde reiziger
used to be a red lion
Geplaatst op 26 sep. 2022 op HotelsSeems to more of a long-stay boarding place than a motel. Pool was nice, room was roomy and clean, dogs in other rooms barked most of night, dog poop around some entrances. most cars in parking lot look old and wornout. carry ear plugs. Breakfast is cereal, cereal bars and a waffle maker. If something runs out, that's it for the morning. In a word: overpriced.
Opmerking van Hotelbeheer
27 sep. 2022 door Guest Relation ManagementHotelbeheer
Hi Allyn,Thank you for sharing your feedback and we are saddened to hear that we fell short of your expectation.We will use your feedback to make important changes and improvements to our services, amenities, and operations for a much better guest experience. We really hope we see you again soon with these improvements in place to provide a perfect and memorable stay.
door een geverifieerde reiziger
Geplaatst op 26 sep. 2022
I think Expedia is remiss in not mentioning that less than 1/2 of this property is even open. I showed up at sunset and thought the whole place was abandoned - concrete barriers out front, maybe 2 cars in the parking lot! That's as close as I've come to checking into the "Hotel California". Staff was nice, but whole place needs to be updated.
Opmerking van Hotelbeheer
27 sep. 2022 door Guest Relation ManagementHotelbeheer
Hello Catherine, We appreciate the time given to share your feedback. Rest assured that we will work hard to improve our services and amenities and provide the best accommodation in the area. We hope to earn your business again once those changes are complete.
