Op basis van 1.308 geverifieerde beoordelingen
4,6 Hygiëne kamer
4,5 Service & personeel
4,4 Comfort kamer
4,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 9 aug. 2022
There is nothing grand about this Hyatt. Walls are paperthin and I could hear every next door conversation. No minibar, no roomservice, no in house store to buy any water/beverage/snack in the evening. Breakfast is substandard at premium pricing. Water pressure on the 25th floor was zero, but good on the 12th floor. Multiple lights in room did not work. Gym needs proper cleaning with the level of dust under and on the machines just unacceptable. Beds are comfortable and location is good/convenient.
Opmerking van Hotelbeheer
15 aug. 2022 door AVHotelbeheer
Good afternoon,
Thank you for taking the time to provide us with feedback. We apologize for any inconvenience that you experienced during your stay. During your stay if you're ever experiencing noise issues please let us know so we can make the necessary adjustments to accommodate you. For our food and beverage options we have our OneUp bar that is open on the Mezzanine everyday from 4p.m - 11p.m and you can order food until 10:30p.m. In the morning during the breakfast hours you can also purchase items from the Market which has beverages and snacks. We apologize for the low water pressure that you experienced in your room. We'll ensure that we clean the gyms in all areas to reflect a clean space. Again, thank you for this feedback as it'll allow us to improve in all those areas. We hope you have a nice rest of your day and look forward to seeing you soon.
door een geverifieerde reiziger uit Pembroke Pines
Geplaatst op 3 mei 2024
Everything was convenient in my experience
Opmerking van Hotelbeheer
4 mei 2024 door BetsyHotelbeheer
Dear Adriana,Thank you for your 5/5 feedback and rating. We are happy that you enjoyed your stay with us and hope to welcome you back as our guest again soon! Warm Regards,
door een geverifieerde reiziger
Geplaatst op 30 apr. 2024
Pillows made it impossible to have a restful night :(
Opmerking van Hotelbeheer
30 apr. 2024 door AnaHotelbeheer
Dear Edgar,We appreciate your insightful feedback. Thank you for choosing to stay with us while in San Francisco. We're sorry to hear you didn't fully enjoy your stay because the pillows weren't comfortable. We'd like to discuss this further with you; please contact us through our social or chat platforms. We hope to improve your experience the next time you visit!
door een geverifieerde reiziger
Geplaatst op 28 apr. 2024
Loved the service and staff were very nice and friendly. Room was on the smaller size, needed more electric sockets in more convenient locations. Standard room design was a bit awkward and clunky, like toilet paper holders were in an awkward position the sink was too large and left little counter space for sundries and no bathroom fan. Food was very poor quality for the price. Tasted like frozen entrees microwaved and served lukewarm. We had soup, pizza and fish and chips. The drinks were great but food was a bit disappointing. The service definitely made up for these minor criticisms.
Opmerking van Hotelbeheer
29 apr. 2024 door LauraHotelbeheer
Dear Linda,Thank you for sharing your experience with us. Your feedback is noted, and we regret any frustration caused. Please know that your concerns will be addressed with our team to improve our services moving forward. We appreciate your acknowledgment of our great staff and regret that we fell short of your expectations. We value your loyalty, and we assure you that your feedback will contribute to enhancing our guest experience. We hope to have the opportunity to welcome you back and provide a more positive stay next time.Best regards,
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
Opmerking van Hotelbeheer
29 apr. 2024 door LauraHotelbeheer
Dear Chen,Thank you so much for your patronage and for the 5-star rating. We are delighted to hear that you were comfortable during your stay with us. We hope to have the opportunity to welcome you back soon. Best regards,
door een geverifieerde reiziger
Geplaatst op 25 apr. 2024
Opmerking van Hotelbeheer
26 apr. 2024 door JanetHotelbeheer
Dear Amber,We are excited to see the rating you gave on our Grand Hyatt San Francisco! It pleases us to know that you enjoyed every aspect of your stay, and all your expectations were met. We hope to have the pleasure of welcoming you back for another stay soon.Warm regards,
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
The staff was amazing and the restaurant on the property is good too. It’s a very clean hotel and steps away from shopping and union square.
Opmerking van Hotelbeheer
23 apr. 2024 door AnaHotelbeheer
Dear Anna,We appreciate your feedback. Thank you for choosing to stay with us while in San Francisco. We're delighted to hear that our staff exceeded your expectations, and you enjoyed your dining experience and the cleanliness of our hotel. We hope to welcome you back soon!
door een geverifieerde reiziger
Geplaatst op 19 apr. 2024
Liked the location! Near cable cars, streetcars, union square and a short distance to Chinatown and the Wharf. A little dated but had a fantastic staff!!
Opmerking van Hotelbeheer
19 apr. 2024 door JanetHotelbeheer
Dear Heidi,Thank you for providing a review on our Hyatt Regency New Orleans. We are delighted to hear you liked the location, nearby cable cars, Union Square, the Wharf and the short distance to Chinatown. We are extremely pleased to hear how fantastic the staff was. They will be happy to hear this too. We will share your feedback with our team regarding how the hotel was a little dated, so this can be taken into consideration for future hotel improvements. We hope to have the pleasure of you staying with us in the future.Warm regards,
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Increíble
Opmerking van Hotelbeheer
11 apr. 2024 door JamisonHotelbeheer
Hello Isis, Thank you for your wonderful review! We're delighted that you had an incredible stay with us, and we hope to welcome you back as our guest again soon at Grand Hyatt San Francisco! Best regards,Jamison
door een geverifieerde reiziger
Geplaatst op 10 apr. 2024
Opmerking van Hotelbeheer
11 apr. 2024 door RebeccaHotelbeheer
Hello Yayoi,Thank you for your feedback and recent stay at Grand Hyatt San Francisco. It was our pleasure to welcome you. We hope to see you again.Warm regards,Rebecca
