Geplaatst op 29 apr. 2024
This probably my 4th time staying at this hotel & I'm returning in 2 weeks, I just totally love it!! It's family oriented, clean, nice, staff is always super nice and helpful. This last last visit, I arrived sooner that expected and before check in time and they were nice enough to allow us to check in since room was already ready. The only reason I gave a 4 star this time is because there is a resturant off the lobby with some tables and chairs closer to their starbucks, I sat my children down while I tossed some trash, as I turned around, the employee from the resturant was telling my 8 year old that they had to move elsewhere, that it was a resurant and they were not allowed to be sitting there(with a tone). She then saw me and said "are those your children?" I said yes, and she said the same to me, that they were not allowed to be sitting there. I get it if that's the policy, it's tricky as those tables are in the lobby/reception area, but why approach these kids like that and with a tone, my poor kids are just staring at her startled without a response. It's the first time I ever encounter something like that. Maybe she was having a bad day. Other than that, the hotel is just great and that one bad moment won't keep me from going there.
Opmerking van Hotelbeheer
30 apr. 2024 door Marriott La Jolla General ManagerHotelbeheer
Thank you very much for your valuable feedback, we are terribly sorry for the way we made you feel. We also sincerely appreciate your willingness to return, thank you for that! Your feedback has been properly shared as we focus our efforts in improving by providing our team members with the needed re training so we can better serve you during your next visit. Thank you for staying with us and we look forward to your return. Richard