Ik heb eerder in een leonardo hotel overnacht in papendrecht naar volle tevredenheid maar dit kwam absoluut niet in de buurt. Vieze kamer veel dingen kapot en er miste een gordijn wat overigens later opgehauwerd werd. Veel lawaai buiten en het bed was ranzig met 1 dun lakentje als matras overtrek.
Veel te duur voor het niveau
Opmerking van Hotelbeheer
26 feb. 2024 door Team Leonardo Hotel Utrecht City CenterHotelbeheer
Dear Harm, Thank you for taking the time to share your feedback with us. We are sorry to hear that your recent experience at our hotel did not meet your expectations, especially after a previously satisfactory stay at another Leonardo hotel. We apologize for any cleanliness and maintenance issues you encountered in your room. Please rest assured that we take your comments seriously, and we will address these matters with our housekeeping and maintenance teams to ensure that all rooms are up to our high standards.We regret any inconvenience caused by the noise outside your room and the condition of the bed. Your comfort is important to us, and we will look into ways to minimize any external disturbances and enhance the sleeping experience for our guests.We appreciate your feedback regarding the value for money, and we will review our pricing structure to ensure that it aligns with the quality of service we aim to provide.We sincerely apologize for any disappointment caused during your stay. We hope that you will consider giving us another chance to provide you with a more pleasant experience in the future.Warm Regards,Team Leonardo Hotel Utrecht City Center.