Requested first floor handicap room - got 3rd floor handicap 7 doors down from elevator (quite a walk for me). The room was perfectly clean and comfortable. No ice on any floor- you have to go to front desk and ask they give a trash can liner full of ice!! The fire alarm went off and the blinking lights lasted over an hour (there was no fire). No breakfast just terrible machine coffee.
Opmerking van Hotelbeheer
18 nov. 2023 door Brittney Dixon, Front Office Manager Hotelbeheer
Dear Sandra,Thank you for your feedback. It is important to us and helps us make changes to better serve our guests. I'm sorry that your stay wasn't pleasant. We are renovating, and unfortunately that was the only handicap room we had available at that time. I'm also sorry about the alarm going off. The lights were blinking in your room because our handicap rooms are also for the hearing impaired. We don't have ice machines yet, because of the renovation. The plastic bags filled with ice was to accommodate those that wanted ice. I'm sorry the presentation was lacking. We will change that in the future. Again, thank you for taking the time to leave us a review. We hope to see again in the future.