Op basis van 977 geverifieerde beoordelingen
3,8 Hygiëne kamer
4,0 Service & personeel
3,8 Comfort kamer
3,5 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger uit etten-leur
Geplaatst op 28 mrt. 2022
prima stek voor 1 nachtje
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
- center of most everything umah az
- i wondered about the fecal sign on the outside of the
of the pool area. It brought to mind Bill Murry as
custodian in Caddy Shack movie.
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for taking the time to leave a review of your recent stay at our hotel. We are sincerely sorry to hear about the unpleasant experience you encountered with the unhygienic sign near the pool area. This absolutely does not meet our standards for cleanliness and guest comfort. We have taken immediate steps to address this issue. We hope you'll give us another chance to provide you with the clean and enjoyable stay you deserve. Please don't hesitate to contact us directly if you have any further concerns
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
Very good check in,got to check in a little early,front desk was very polite and helpful on area information. Clean area, room was nice and clean.
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for taking the time to leave a review of your recent stay! We're thrilled to hear that you had a very positive experience and that our front desk staff was helpful with information about the area. We pride ourselves on providing clean and comfortable accommodations, so we're happy to hear that your room met your expectations.We appreciate you choosing our hotel and we hope to welcome you back again soon!
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
In good condition, polite staff, I'd return when feasible.
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for taking the time to review your stay at our hotel. We're delighted to hear that you found the hotel to be in good condition and our staff to be polite. We appreciate your kind comments about our staff. We take pride in providing excellent service, and it's wonderful to know that our team made your stay enjoyable. We're glad to hear you'd consider returning! We hope to welcome you back again soon.
door een geverifieerde reiziger
Geplaatst op 27 apr. 2024
The staff here are so friendly and helpful!
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for taking the time to leave a review and for your kind words about our staff!
door een geverifieerde reiziger
Geplaatst op 26 apr. 2024
This property was definitely not the safest. Some of the doors were broken. The outside was a mess. The rooms were ok. The staff was absolutely amazing though which made the stay great. The front side of the hotel was nice but they put everyone on the backside once you check in.
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for taking the time to leave a review about your recent stay. We appreciate your feedback, both positive and negative.We are sorry to hear that you had concerns about the safety and condition of the property, specifically the broken doors and the exterior condition. This definitely does not meet our standards, and we are taking your feedback seriously. We are currently looking into these issues and will take steps to address them as soon as possible.We're happy to hear that you found the rooms to be acceptable and that our staff provided excellent service. We strive to offer exceptional hospitality regardless of the room location, and we apologize if there was a miscommunication about room placement.Thank you again for your feedback. We hope you'll give us another chance to impress you in the future. Please don't hesitate to reach out to me directly if you'd like to discuss your stay further.
door een geverifieerde reiziger
Geplaatst op 25 apr. 2024
Staff is very friendly and helpful. Quiet & clean room.
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
We're delighted to hear that you found our staff friendly and helpful, and that your room was quiet and clean. We strive to provide a comfortable and welcoming environment for all our guests.
door een geverifieerde reiziger
Geplaatst op 25 apr. 2024
The girls at the front desk were very nice and friendly. I was able to check in early. Customer service was top tier. Thank you
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you so much for taking the time to leave a review and for your kind words about our staff! We're thrilled to hear that the girls at the front desk were friendly and helpful, and that you were able to check in early. We strive to provide top-tier customer service, and we're happy to hear we achieved that goal for you.We appreciate you choosing our hotel and hope to welcome you back again soon!
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
Very noisy area, surrounding area not the best & room was unpleasant
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for your recent stay at our hotel and for taking the time to share your feedback. We sincerely apologize that you experienced noise and found the room unpleasant during your stay. We strive to provide a peaceful and comfortable environment for all our guests, and we fell short of your expectations in this case.We understand that the surrounding area may not have been ideal, and we're always looking for ways to improve the guest experience. We'd be happy to offer you a 10% discount on your next stay with us.We take guest feedback seriously, and we're constantly working on improvements. We've recently upgraded our windows with better soundproofing to reduce noise levels in the rooms.We hope you'll consider staying with us again so we can provide you with a more positive experience. Please don't hesitate to contact us directly if you have any further questions or concerns.
door een geverifieerde reiziger
Geplaatst op 21 apr. 2024
Disappointed housekeeping can in not 3 hrs after checking in an threw way my cupcakes from my friends 60th wedding anniversary 😢
Opmerking van Hotelbeheer
4 mei 2024 door Howard Management TeamHotelbeheer
Thank you for taking the time to leave a review about your recent stay. We are incredibly sorry to hear about the housekeeping mishap with your cupcakes and understand your disappointment, especially considering the special occasion.There is absolutely no excuse for discarding your personal belongings, and we will be thoroughly investigating this incident to ensure it never happens again. We will use this as a training opportunity to remind our housekeeping staff about the importance of guest belongings.Is there anything we can do to help rectify this situation? We would be happy to offer a complimentary dessert or service during your next stay with us.We sincerely apologize for the inconvenience and hope you'll give us another chance to provide a positive experience.
