Op basis van 1.125 geverifieerde beoordelingen
3,6 Hygiëne kamer
3,4 Service & personeel
3,6 Comfort kamer
3,3 Staat hotel
Geverifieerde beoordelingen van Expedia
door een geverifieerde reiziger
Geplaatst op 31 dec. 2021
door een geverifieerde reiziger
Geplaatst op 6 mei 2024
Our room was amazing with a panoramic view of the ocean!!!
door een geverifieerde reiziger
Geplaatst op 4 mei 2024
El servicio es pesimo
door een geverifieerde reiziger
Geplaatst op 4 mei 2024
The view was amazing. The food ,WiFi, and rooms not so much. We had bugs in the room crawling on you at night. Not much to choose from on food and what they did have was not good. Will not stay here again. Also very loud lots of crying kids
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
This place isn’t to party. You can’t be by the pool and play music off your speaker. (we got in trouble for doing that) They don’t play music either. They closed the beach at 6pm! Forced everyone to go to the hotel/pool. What is that? The pool is small, and only has about 12-15 chairs tops. Bars close at 11, so you can’t get any kind of drinks after that. No vending machines or anything open. If you’re with a family, I guess it’s ideal… but other than that, I’d stay somewhere else.
door een geverifieerde reiziger
Geplaatst op 1 mei 2024
Two days mechanics working on my air conditioning because we didn’t have air. Had to sleep last night, mechanics coming in and out of my room when I needed to shower Or even just relax, they kept giving us excuses about the air conditioning, not working Waiter at buffet gave us a dirty look because we asked for Our coffee she brought us coffee and when we reminded her, she literally gave us a dirty look right in my face
door een geverifieerde reiziger
Geplaatst op 23 apr. 2024
I have stayed at Flamingo Cancun 8 times over the past 30 years. The bigger resorts are swankier, but i like the smaller size of Flamingo. I'm not worn out walking back & forth from my room to the beach.
Opmerking van Hotelbeheer
23 apr. 2024 door Fredy OchoaHotelbeheer
hello srita karen the flamingo team apreciate that you had chosen us for your vacations and we be glad to have have you back, the flamingo team says hi and see you soon.
door een geverifieerde reiziger
Geplaatst op 22 apr. 2024
Cancún en si ya es garantía para admirar sus bellezas, el hotel si bien es una construcción con cierto tiempo se ve con buen mantenimiento, su ubicación es ideal y se encuentra cerca de todo lo atractivo de Cancún, especialmente de plaza la isla, tiene buena conexión de trasporte y en general estuvo agradable mi estancia.
Opmerking van Hotelbeheer
24 apr. 2024 door FELIPE REYESHotelbeheer
Hola, Enrique es grato leer sus comentarios sin duda contamos con la mejor playa y por su estratégica ubicación es muy fácil de poder trasladarse a cualquier punto de Cancún. Esperamos pronto poderlo saludar y verlos más seguido siempre serán bienvenidos.
door een geverifieerde reiziger
Geplaatst op 20 apr. 2024
I will never forgive the horrible week spent at Flamingo. Instead of being happy and enjoying with family, I spent my wedding week at their front desk trying to sort out all the issues from broken ACs, staff rudeness, cancelled reservations for my family and friends. The day before my wedding I was worried about where my 86 year old grandma was going to sleep because of their lack of planning and customer service. I trusted this hotel by recommending it to my guests and the experience was awful. It was embarrassing that I recommended Flamingo. It’s so sad that this is what most mexicans traveling to cancun can afford in our own country. The price difference is there for a reason, sadly. Rude, close minded staff, horrible food at the 2 tiny restaurants that makes you wait 40 minutes to sit down, room service that charges you 90 pesos PER ITEM they bring you so yes, cans of soda are included in the all inclusive package but if you want 5 cans brought to your room they will charge almost 500 pesos to bring them. ACs that don’t work, hotel staff gossiping or trying to sell things to guests starting at 7AM right outside your door. This hotel claims they can’t do you any favors due to their policy but doesn’t have any issues ignoring their policy of honoring a contract and give you a room you paid for. Flamingo robbed my family monetarily and from being able to be happy together at the beach which was a once in a lifetime trip for all of us. STAY AWAY FROM THIS HOTEL.
Opmerking van Hotelbeheer
21 apr. 2024 door FELIPE REYESHotelbeheer
Estimada, Mariana. Lamentamos mucho tu horrible experiencia sin duda estoy seguro que si en su momento reporto con algún encargado del hotel le debieron de atender de inmediato sin embargo reconocemos nuestras áreas de oportunidad por lo que ofrecemos nuestras más sinceras disculpas por el mal momento.Como todo establecimiento tenemos reglas y en efecto políticas que seguir mismas que nuestros huéspedes firman desde su registro. Gracias a sus comentarios estaremos reforzando nuestras áreas de oportunidad; a pesar de sus comentarios negativos el hotel siempre tendrá las puertas abiertas para usted y su familia y se mantiene al margen de el sentimiento que este pueda generar ya que nuestros huéspedes son lo más importante para nosotros.
door een geverifieerde reiziger
Geplaatst op 18 apr. 2024
They need to get BETTER at servicing guests. Staff were rude specially at the buffet area
Needs to IMPROVE menu
Needs to IMPROVE MANTEINANCE of rooms. Our room was dirty, toilet did not work properly, faucets was broken, mirror blocked with TV, AC only worked at one temperature, and so many more details
Opmerking van Hotelbeheer
19 apr. 2024 door FELIPE REYESHotelbeheer
Dear guest, we are very sorry for the inconvenience you have mentioned, we offer our sincerest apologies. We will immediately follow up on our areas of opportunity, we hope to see you soon.
