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Beoordelingen van Marriott Executive Apartments Brussels, European Quarter

4 out of 5
Marriott Executive Apartments Brussels, European Quarter
Rue Du Parnasse 15, Brussels

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 127 van 353 beoordelingen" "
Gastenscore: 8 - Goed. 150 van 353 beoordelingen" "
Gastenscore: 6 - Redelijk. 44 van 353 beoordelingen" "
Gastenscore: 4 - Matig. 25 van 353 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 7 van 353 beoordelingen" "

8,2/10

Netheid

7,8/10

Personeel en service

8,2/10

Voorzieningen

7,8/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rutger

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Goed verblijf gehad! Ruime kamer met een zeer nette badkamer. Keuken van het appartement heeft verouderde apparatuur (koelkast en vaatwasser). Verder top in orde!
2 nachten verbleven in mei 2024

8/10 – Goed

John

Positief: Netheid, personeel en service
Oud
1 nacht verbleven in maart 2024

10/10 – Uitstekend

Marigje

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2021

8/10 – Goed

Nico, Enschede

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
De foto’s op de website zijn van het hotel, niet van de appartementen. Appartementen zijn verouderd, maar ok. Ruime kamer, prima douche, keuken voorzien van noodzakelijke apparatuur.
2 nachten verbleven in januari 2019
Reactie van Andreia Costa op 12 jan 2019
Thank you for the great feedback. We hope to see you again soon!

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer ruime en nette appartementen.
3 nachten verbleven in december 2017
Reactie van Aurélie op 23 jan 2018
Thank you for taking the time to share your impression thoughts Expedia. It gives me great pleasure to read your kind words on our locations, perfect service, attentive staff. Your feedback is highly valued as it allows us to ensure each guest experiences a memorable stay. We are always working very hard to provide the best experiences for all of our guests. We regret to hear about the issue that you faced in the restaurant. We will share your concerns with our team moving forward. We look forward to welcoming you back to the Renaissance Brussels Hotel on your next visit to Brussels.

8/10 – Goed

Ron, Groningen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Verwachtingspatroon
Prima overnachten even buiten het centrum met een verwachtingspatroon wat hoort bij een onderdeel van Marriott. Concreet, duidelijk en servicegericht .

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Heerlijk appartement.
Wij waren met 3 personen in het appartement, de bedbank was al opgemaakt en we konden zo gaan liggen heerlijk. Vriendelijk personeel, goede service.

8/10 – Goed

fam. van Vliet, Nederland

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
weekeindje Brussel
Het hotel biedt ruime kamers en veel privacy en luxe (zwembad, fitness !). De mindere punten zijn de hoge kosten van het internetgebruik (dat hoort er toch gewoon bij tegenwoordig), wat lawaai aan de voorzijde s'ochtends vroeg en vooral het feit dat de buurt in het weekeinde volstrekt uitgestorven is: alle restaurants waren gesloten!

8/10 – Goed

Mw.Rog

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
heerlijk appartement
Rustige wijk.in het weekend gratis parkeren onder het complex in afgesloten parkeergarage.Vlakbij bushalte waar je voor 2,50 een enkeltje centrum in de bus kan kopen,je ben dan binnen 8 minuten bij de grote markt.Appartement is netjes en voorzien van gezellige huiskamer ,keuken met afwasmachine.Het enige wat we misten was een bakpan,wel 2 kookpannen aanwezig.Ontbijt is bij het aangrenzende hotel Residence.Super uitgebreid ontbijt!

8/10 – Goed

Iris

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer goede prijs en locatie
We hadden met 3 personen een apartement met 1 slaapkamer geboekt maar kregen een apartement met 2 slaapkamers! De derde persoon sliep op de slaapbank in de woonkamer en had dus ook een eigen kamer. Maar je zou dus ook met 3 stellen hier kunnen verblijven, dan isde prijs echt helemaal spotgoedkoop. Locatie is goed: op een minuut of 7 lopen van metro Trone en vlakbij het Koninklijk Paleis. Op het plein bij statio nLuxembourg (om de hoek) is het 's avonds erg gezellig met veel borrelende mensen. Erg goed ontbijtbuffet ook bij het naastgelegen Renaissance hotel.

10/10 – Uitstekend

Remy, Waddinxveen, Nederland

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Prima verblijf voor weinig geld
Een vriendelijk ontvangst, waarbij alleen opviel dat de meeste mensen aan de balie alleen maar Frans spraken. Kamer was prima, wel wat moeilijk te vinden dankzij de onhandige uitleg aan de receptie. Prima kamer, waarbij het derde bed direct werd opgemaakt na dat hierom werd gebeld. Verder goede service, maar opvallend dat er geen gasten in het restaurant waren voor het diner.

6/10 – Redelijk

Sebastian, Escazu

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
The apartments were smelling reallly bad and need to be refurbished soon. Look old. Too expensive for what you receive.
2 nachten verbleven in mei 2024

10/10 – Uitstekend

Dhana

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
La entrada no se ve
2 nachten verbleven in maart 2024

10/10 – Uitstekend

James

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was ready early and well appointed for an extended stay.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Theis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
My usual hotel apartment in Brussels
I have been at this apartment hotel more than 5 times the last year for working trips and it is a great place to live in Brussels.
12 nachten verbleven in januari 2024

10/10 – Uitstekend

Theis

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good worktrip apartment hotel.
A little old apartment but nice and everything in order. Bathroom good and facilities with gym, swim and sauna is nice for a working week.
5 nachten verbleven in januari 2024

4/10 – Matig

Federico Koichi

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in december 2023

8/10 – Goed

François

Reisde met familie
Positief: Netheid, personeel en service en comfort kamer
Trop de défaillances !
La réception est à l'hotel Renaissance un peu plus bas, mais rien n'est indiqué et il faut chercher et se débrouiller ! Un seul des deux ascenseurs n'a foncionné pendant notre séjour ! Le canapé lit déclaré OK à la réception n'était pas fait ! Il a fallu aller à la réception pour demander que quelqu'un vienne le faire, car au téléphone personne ne répondait ! Heureusement quelqu'un est venu rapidement ! Le lendemain matin le parking était bloqué et personne ne répondait à la réception ! Vingt minutes bloqué pour régler le problème ! A part tout cela, l'appartement est correct, mais très mal éclairé ! La piscine est à partager avec le Renaissance qui comporte 262 chambres !!
2 nachten verbleven in januari 2024

6/10 – Redelijk

Marianella

Reisde met familie
Positief: Personeel en service, comfort kamer
Antiguo
Viejo y abandonado en el tiempo, podría ser mucho mejor dado su espacio
2 nachten verbleven in december 2023

8/10 – Goed

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Much better than other reviews would lead you to believer. If you are traveling with a large family, this is a good property. It was clean and in good order. The apartment was mostly quiet although the party in the apartment above us made noise well past 2:00 in the morning. Two blocks from Luxembourg station, 20 min walk to Grand Place.
2 nachten verbleven in december 2023

4/10 – Matig

Philip

Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Not worth it
Carpet throughout and it is Dusty! No washing machine, just a smelly DW that barely worked. Biggest problem is, at the Marriot Apts you are treated like a second-class citizen, it is run by the Renaissance Hotel and they come first 100%. Walk outside to get to the hotel. Fire alarm goes off for 30 minutes, no one says a word, cant shut it off at the panel, they don't care, folks walking outside in their PJs and the hotel said nothing. No sharp knife in kitchen, asked 3 xs and just gave up. Parking: what a joke. I paid in full on arrival, 3 times it wouldn't open, making me late for work. Third time, I had to wait 23 Minutes to get out. World class gym is not world class, it is rusty and smelly with old equipment, pool can handle 4 people max. It is not in the same building, that building is owned by Thon apts, which are MUCH better, same money, clean new and with a washing machine in each room. Go with Thon, 1 block away. Marriot should revisit this, it is not worthy of their name.,
21 nachten verbleven in november 2023

6/10 – Redelijk

georgina florencia

Reisde met familie
Positief: Personeel en service
Los departamentos están viejos
3 nachten verbleven in december 2023

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service
Comfortable base for Brussels visit
Very spacious apartment for family of 4. Very quiet. Had all we needed though decor was a bit dated. Some light switches were in weird places and heating couldn’t be changed. Access to renaissance hotel pool and breakfast buffet were part of reason we booked. Decent pool, but annoying we had to bring towels from the room to use at pool. We had to ask for extra to use back at our room as those we used at the pool got totally soaked. Towels should really be provided in the pool/gym area. Area very near European Parliament, ok area, very quiet at weekends.
2 nachten verbleven in december 2023

10/10 – Uitstekend

Theis

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mit faste udgangspunkt for arbejdsrejser til Bruss
Endnu en arbejdstur til Brussels og lejligheden her er et godt udgangspunkt. Centralt og stille med let adgang til alt i Brussels. Gode tränings muligheder med svöm og sauna.
3 nachten verbleven in december 2023

10/10 – Uitstekend

Theis

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Gode faciliteter og et godt udgangspunkt for job rejse til Brussels.
5 nachten verbleven in november 2023

6/10 – Redelijk

Raphaël

Reisde met familie
Positief: Comfort kamer
Appart grand et confortable mais service a revoir
Accueil très moyen de la part de Francesco visiblement avare de sourires. Vite expédié, il nous a dirigé vers les ascenseurs de l'hôtel alors que nous étions dans un autre bâtiment. Au bout de 2 essais infructueux son collègue nous a indiqué que ce n'était pas les bons ascenseurs. Le même jour nous nous sommes rendus à la piscine vers 18h Francesco nous ayant dit qu'elle serait ouverte jusqu'à 22h sans nous préciser que c'était 18h pour les enfants. L'appartement 451 est grand et confortable, mais un bol ébréché, 2 petites cuillères pour 4, des papiers et cotons tiges sous les lits, une crotte d'oiseau sur la fenêtre du salon, un plateau avec bouteilles et assiettes salles laissé 4j devant les ascenseurs d'ou ma note moyenne.
5 nachten verbleven in oktober 2023

8/10 – Goed

gary

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Property was clean, good safe location, property could do with some updating
5 nachten verbleven in september 2023

4/10 – Matig

Ola

Reisde met partner
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Did not clean everyday. Bin bags and trash left by the lift by guest’s because the rooms were not cleaned everyday.
4 nachten verbleven in augustus 2023
Reactie van Clément Aupin op 29 aug 2023
Dear Ola,Thank you for taking the time to share your comments further to your stay with us.Your observations are important to us as they give us a clear picture of the possible areas of improvements. This is the reason why they have been shared to the entire team.Best regards,Clément AupinDirector of Operations

8/10 – Goed

Jean-Marc

Reisde met familie
Positief: Netheid, comfort kamer
5 nachten verbleven in augustus 2023

6/10 – Redelijk

Nicole

Reisde met familie
Hôtel correct, mériterait un rafraichissement.
Hôtel bien situé. Les appartements sont agencés correctement même s'ils ont un peu vieilli. Le principal problème vient de l'isolation phonique très médiocre : bruits de la rue et des chambres et couloirs qui jouxtent la chambre. L'utilisation du parking sous terrain est peu pratique pour les hôtes des appartements, pas de service directement dans le bâtimennt des appartements : peu pratique.
5 nachten verbleven in augustus 2023

8/10 – Goed

Eric, Levis

Reisde met partner
Positief: Netheid, voorzieningen
Personnel agréable et courtois. Endroit tranquille, à deux pas du parlement européen, 5 min du parc du cinquantenaire. Autobus facile d’accès depuis la place du luxembourg, à côté de l’hôtel. Bref, belle expérience pour nous.
11 nachten verbleven in augustus 2023

10/10 – Uitstekend

Jaime

Zakenreiziger
Positief: Netheid, comfort kamer
11 nachten verbleven in juli 2023

2/10 – Ontzettend slecht

GIANFRANCO

Reisde met familie
Negatief: Netheid, comfort kamer
5 nachten verbleven in augustus 2023

4/10 – Matig

Tonya

1 nacht verbleven in juli 2023

10/10 – Uitstekend

andres

Reisde met familie
Positief: Netheid
Muy bonita propiedad súper recomendable para 3 personas ya que tiene zona independiente para el sofá cama El único pero sería la ubicación como a 20 min del centro donde está la plaza y el area empedrada y restaurantes
1 nacht verbleven in juli 2023

6/10 – Redelijk

Ali

Reisde met familie, Reisde met familie en kleine kinderen
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Room smelled like smoke. Save yourself the money and stay at the Radisson next door, you’ll be walking there for everything anyways.
Reactie van Rubel Miah op 4 jul 2023
Dear AliWarm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting Marriott Executive Apartment on your recent travel to Brussels and for going to the trouble of sharing your experience on Expedia, which we fully appreciate as this helps us to reflect on our current service offering and look at ways to continuously improve our guest's satisfaction.However, I understand that your recent stay experience was not up to your expectation and noticed from your comment that you were unhappy with a smoking smell experienced in the apartment. I sincerely empathize with your feeling and apologize for the discomfort created. Please be informed that all our apartments are smoke free. However, some of the guests are unfortunately disregarding this policy and are still smoking in the facility. In order to further discourage such inappropriate behavior, we have re-enforced the non-smoking policy in all apartments with additional signage as well as an increased fee of EUR 300 per night to discourage them from smoking. Following your feedback, I understand that there is still much effort to do, and I also apologize that the chambermaid that serviced your room prior to your arrival has not escalated this issue to the housekeeping supervisor as the supervisor would have taken the appropriate corrective actions using our ozone machine to eliminate or minimize the smoking smell. I have asked our Executive Housekeeper to further emphasize on this matter to all chambermaids in order to avoid such inconvenience to other guests in the future. Additionally, I understand that you appreciated the Renaissance hotel, located next to the Marriott Executive Apartments, which are offering all the facilities for the guests, such as the reception area, the restaurant, the fitness and wellness. Indeed, all our guests from the Marriott Executive Apartments can benefits from the facilities from both properties in order to ensure a more enjoyable time with us.In spite of your disappointment, I sincerely hope to welcome you again at either our Marriott Executive Apartments or our Renaissance Brussels Hotel and have the opportunity to remedy any negative impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 – Uitstekend

marian

Positief: Netheid, comfort kamer
nice apartment near Brussels-Luxembourg station
very nice apartment in a very quiet area of Brussels Well equipped. Spacious. Very close to railway and metro train stations. Supermarkets, shops and eating choices plentiful within a 15 minute walk, Lot of mold in the bathroom. Reception is in the motel 100 metres along the street.
5 nachten verbleven in juni 2023
Reactie van Rubel Miah op 8 jun 2023
Dear marian,Warm greetings from Marriott Executive Apartments Brussels!Thank you for choosing to stay at our Marriott Executive Apartments on this occasion and for taking the time to share your experience. I am delighted to read that you have thoroughly enjoyed your time with us and appreciated the hotel's convenient location, along with the spaciousness of the apartments. In the meantime, I also acknowledge that you have experienced some inconvenience with the condition of the bathroom and with the reception, which is located at the Renaissance hotel, next to the Marriott Executive Apartment building. I sincerely empathize with your feeling and humbly apologize for any shortcoming. Rest assured that I have asked our Executive Housekeeper to inspect the bathroom and re-enforce the housekeeping preventive maintenance plan to avoid such inconvenience to other guests. I trust this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of this, I sincerely look forward to welcoming you and your family again at our Marriott Executive Apartments Brussels Hotel and ensuring a more enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

6/10 – Redelijk

Jonathan

Reisde met familie
Negatief: Netheid
A eviter - rapport qualité prix loin du compte
Sejour dans une tres belle ville mais je ne recommande pas du tout l'hébergement. Photos sur l'annonce mensongères, tres peu de vaisselle ( ne venez pas a plus de 2 personnes, sinon il faudra faire tourner les ustensiles), cuisine vieillotte, cafetière fonctionne mal, canapé et rideaux tachés et non obstruants, passage dans la rue pour acceder au spa et a la piscine, attention a la caution : ils vous prennent 10€ sans justificatif (aucune reponse de leur part ), attention au parking également qui est compris mais ils essaient de vous leur faire payer si vous ne dites rien. A eviter vu le nombre d'hôtels présents sur Bruxelles
2 nachten verbleven in mei 2023
Reactie van Rubel Miah op 30 mei 2023
Dear Jonathan,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent family travel to the Belgian capital and for going to the trouble of sharing your experience on Hotels.com. As I have joined the hotel few months ago, your opinion is very valuable to me in order to reflect on our current service standard and look at ways we can further improve the guest's experience in the future.However, I understand that your recent stay was not up to your expectation as you have scored us a low 6 out of 10. I noticed from your comment that you have experienced various shortcomings over this stay and were unhappy with the billing, with the lack of cutleries and with the condition and cleanliness of the apartments. At the onset of this email, please accept my unreserved apologies for the service shortfall and for any distress caused by any incorrect charges. This is certainly not the type of experience I would like us to provide to you nor to any guest. While I honestly do not have any excuse for the shortcomings, as shared by separate email communication, rest assured that I will personally follow-up on the billing matter and ensure the appropriate corrective measures are taken as I certainly do not wish to charge our guests more than what is owed. Allow me and my team to review the matter and revert back to you within the next 48 hours with the appropriate clarification and necessary corrections. I hope this will be acceptable.In the meantime, and with regards to the lack of cutleries, the cleanliness and the condition of the apartment, I sincerely empathize with your feeling and humbly apologize for the poor impression created on this occasion. This is certainly not acceptable and in stark contrast with the service standard in place at the hotel. Pertaining to the cutleries and the cleaning, rest assured that I have shared your feedback with our Executive Housekeeper in order to re-emphasize to the chambermaids that serviced your apartment to always pay more attention to such details and verify that the cutleries, plateware and glassware are setup for a minimum of 4 guests for each apartment. Additionally, I have also asked our Executive Housekeeper to re-emphasize to all chambermaids on the cleanliness standard which remains the foundation of every guest's expectation. Meanwhile, the concerned chambermaid that has serviced your apartment prior to your arrival has been reminded to pay more attention on the vacuuming, the dusting, the cleanliness of the kitchen utensils and apparels as well as the toilets to avoid such re-occurrence in the future. Finally, since I have joined the hotel few months ago, I acknowledge that there is a need for an upgrade of the apartment facilities, moving away from the carpet, enhancing the look & feel and the guest's comfort. As such, we have completed the renovation of two duplex apartments as a mock-up with many enhan

8/10 – Goed

dipesh

1 nacht verbleven in mei 2023
Reactie van Rubel Miah op 25 mei 2023
Dear dipesh,Warm greetings from Renaissance Brussels Hotel!Thank you for selecting Renaissance Brussels on your recent travel to the city and for taking the time to share your experience, which I sincerely appreciate and genuinely welcome to further reflect on our servicing offering and look at ways to improve in the future.I am pleased to know that your recent stay experience was overall up to your expectation. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.I sincerely hope to have the opportunity to welcome you again at Renaissance Brussels Hotel and ensure a more blissful stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

Josette

1 nacht verbleven in mei 2023
Reactie van Rubel Miah op 12 mei 2023
Dear Josette,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have appreciated your stay. In the meantime, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is a good score, yet I genuinely believe that there is always room for improvement. As there were no additional comments added, and in order for me and my team to look at ways we could improve, I will highly appreciate if you could share some more details about your stay so that I could review with our team and take the appropriate actions. Thank you in advance for any further notes you may wish to provide.In spite of any service shortfall, I sincerely hope your future travels to the Belgian capital will continue to include our Marriott Executive Apartments Brussels Hotel to ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 – Uitstekend

Lee

Reisde met familie
Positief: Netheid, comfort kamer
Comfortable stay
Stay was great with small comms issues like weak Wi-Fi at times.
3 nachten verbleven in april 2023
Reactie van Rubel Miah op 28 apr 2023
Dear Lee,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments on your recent trip to the Belgian capital and for taking the time to share your experience which I sincerely appreciate.I am delighted to read that you have appreciated your time with us. In the meantime, I also noticed that you have experienced some inconvenience with the Wi-Fi. I fully appreciate your feedback and empathize with any inconvenience caused. Rest assured that I have asked our IT team to review the infrastructure and run some test to ensure the Wi-Fi is operating fully and avoid any reoccurrence. I hope this will bring you comfort and re-assurance that your feedback and experience matters to me and my team.In spite of any negative feeling, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more seamless stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 – Uitstekend

EDDIE

Reisde met familie
Positief: Netheid, comfort kamer
2 nachten verbleven in april 2023
Reactie van Rubel Miah op 25 apr 2023
Dear Eddie,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels. I am delighted to read that you have thoroughly appreciated your time with us on this occasion. Thank you for taking the time to share your experience on Hotels.com, which I sincerely appreciate.I hope your future travels to the Belgian capital will continue to include our Marriott Executive Apartments and we look forward to ensuring another enjoyable stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

Fatima

Reisde met een groep
Positief: Netheid, comfort kamer
3 nachten verbleven in april 2023
Reactie van Rubel Miah op 11 apr 2023
Dear Fatima,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for going to the trouble of sharing your experience on Hotels.com. Your opinion is very valuable to me and my team in order to reflect on our current service standard and look at ways to improve our guest's experience in the future.While I understand that your recent stay was overall up to your expectation, I also noticed that we have the opportunity to further enhance your stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, may we invite you to share with us any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more enjoyable moment on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

Winter

2 nachten verbleven in april 2023
Reactie van Rubel Miah op 10 apr 2023
Dear Winter,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for tasking the time to share your experience through this survey.While I understand that your recent stay experience was overall up to your expectation, I also noticed that we have the opportunity to further enhance your future stays as you have scored us 8 out of 10. I acknowledge that 8 is an acceptable score, yet I genuinely believe there is room for improvement. As there were no additional comment in your survey, naturally, I have called for an investigation, speaking with our Duty Manager and reviewing our logbook recording all guest's feedback, but understand that no comment has been raised to our team or recorded during your stay or upon your departure. Nevertheless, I always value our guest's feedback as it helps us to improve our service offering. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels and ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

Franceska

2 nachten verbleven in maart 2023
Reactie van Rubel Miah op 10 apr 2023
Dear Franceska,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience on Expedia.com.I understand that your stay experience was overall up to your expectation, yet I also noticed that we have the opportunity to further enhance your future visits as you have scored us 4 out of 5. As I genuinely believe there is always room for improvement, and as there were no additional comment in your survey, I have called for an investigation, speaking with our Duty Manager, but understand that no comment has been raised to our team or recorded in the hotel logbook during your stay or upon your departure. Nevertheless, I always value our guest's feedback as it helps us to improve our service offering. Thus, and in order for me and my team to look at ways we could ensure a greater stay on your future visits, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any service shortfall, I sincerely hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels and ensure a more enjoyable stay on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

alexander

1 nacht verbleven in december 2022
Reactie van Rubel Miah op 19 dec 2022
Dear alexander,Warm greetings from Marriott Executive Apartments Brussels Hotel!May I thank you for selecting our Marriott Executive Apartments on your recent travel to Brussels and for sharing your experience on Hotels.com. I am pleased to learn that your recent stay experience was overall up to your expectation. In the meantime, I also noticed that there is room for improvement as you have scored us 8 out of 10. As there were no additional comment in your survey, and in order for my team to look at ways we could ensure a greater stay on your future visits and improve our overall guest's satisfaction, I will highly appreciate if you could kindly share any detail about your stay at your convenience. Thank you in advance for any further comments you may wish to provide.I hope to have the opportunity to welcome you again at our Marriott Executive Apartments Brussels Hotel and ensure a more enjoyable time on your next visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 – Uitstekend

ANGEL JUAN

Estupendo
Excepcional trato
4 nachten verbleven in december 2022
Reactie van Rubel Miah op 7 dec 2022
Dear Angel Juan,Warm greetings from Marriott Executive Apartments Brussels!Thank you for choosing to stay at our Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am delighted to learn that you have thoroughly appreciated your time with us. I hope you had a safe travel back home and, should your future travels take you again to Brussels, we look forward to welcoming you at Marriott Executive Apartments Brussels Hotel for another enjoyable stay with us.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

Cuauhtemoc

Zakenreiziger
Positief: Netheid
2 nachten verbleven in november 2022
Reactie van Rubel Miah op 2 dec 2022
Dear Cuauhtemoc,Warm greetings from Marriott Executive Apartments Brussels, European Quarter!May I thank you for selecting Marriott Executive Apartments Brussels on your recent trip to Brussels and for taking the time to share your experience. I am pleased to learn that your stay was overall up to your expectation. Nevertheless, I acknowledge that there is room for improvement as you have scored us 8 out of 10. As there were no additional comment in your survey and in order for me and my team to look at ways, we could ensure a greater stay on your future visits and our guest's experience, I will highly appreciate if you could kindly share any detail about your stay to enhance. Thank you in advance for any further comments you may wish to provide.In spite of any shortfall, I sincerely hope to welcome you again at our Marriott Executive Apartments Brussels and have the opportunity to remedy the poor impression left from your last visit.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

8/10 – Goed

Sarah

Reisde met familie
Positief: Netheid, comfort kamer
It was a great stay. My only recommendation would be to update the linens and clean the stains on the couch & curtains.
1 nacht verbleven in november 2022
Reactie van Rubel Miah op 14 nov 2022
Dear Sarah,Warm greetings from Marriott Executive Apartments Brussels Hotel!Thank you for selecting our Marriott Executive Apartments hotel on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that your stay was overall up to your expectations. In the meantime, I also noticed that we have the opportunity to further enhance your future stays with us and have taken your feedback about the need to upgrade the linen and on the cleanliness of the couch and curtains in a constructive manner. I am terribly sorry for this downside as this is certainly not reflective of the cleanliness standard in place at the Marriott Executive Apartments. Please note that, while the apartments have been extensively used by long-stays over the past two years due to the pandemic, we are going through a deep cleaning program for all the apartments as well as an enhancement plan to upgrade the facility and provide a greater look, feel and experience to our short-term and long-term residents when in Brussels. I hope this will bring you comfort and re-assurance that your feedback matters to me and my team.In spite of the above matter, I sincerely hope that your future travel to the Belgian capital will continue to include our Marriott Executive Apartments Brussels in the European Quarter. Until then, we wish you a wonderful festive season ahead with all our best wishes for this season of wonder.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments

10/10 – Uitstekend

Kumaran

1 nacht verbleven in oktober 2022
Reactie van Rubel Miah op 18 okt 2022
Dear Kumaran,Warm greetings from Marriott Executive Apartments Brussels!May I thank you for selecting Marriott Executive Apartments on your recent travel to Brussels and for taking the time to share your experience. I am pleased to read that you have greatly enjoyed your time with us on this occasion. I hope you had a safe travel to your next destination, and we look forward to welcoming you again at Marriott Executive Apartments Brussels Hotel and ensure another pleasant stay with us on your future visits.With kind regardsRubelRubel MiahMulti-Property General ManagerRenaissance Brussels Hotel & Marriott Executive Apartments