Voorkant van accommodatie

Beoordelingen van Chicago Marriott Oak Brook

3.5 out of 5
Chicago Marriott Oak Brook
1401 W 22nd St, Oak Brook, IL

Beoordelingen

8,2

Zeer goed

Gastenscore: 10 - Uitstekend. 470 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 299 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 125 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 60 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 46 van 1000 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

7,4/10

Voorzieningen

8,4/10

Staat van de accommodatie en faciliteiten

7,8/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Bijaya, Macomb Twp

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very friendly staff. Service was good. Checkin and facility briefing was lot to digest.
2 nachten verbleven in april 2024
Reactie van Guest Relation Management op 23 apr 2024
Hi Bijaya,Thank you so much for your review and rating! It's always our goal to provide exceptional service and a comfortable experience. We look forward to welcoming you back soon!

10/10 – Uitstekend

Thomas

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Guest Relation Management op 23 apr 2024
Hi Thomas,We are glad you had a wonderful stay. Thank you for choosing us, and we look forward to hosting you again soon!

10/10 – Uitstekend

Ayotunde

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Overall experience was great, but the hotel facilitator 'Expedia' wasn't as flexible as bookings.com, so this will def be the first and last time I use Expedia to make and future reservations. Thanks.
3 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 26 mrt 2024
Hi Ayotunde,Thank you so much for taking the time to rate your stay and share your positive feedback. We are thrilled that you enjoyed your stay and we hope to have the pleasure of welcoming you back soon!

10/10 – Uitstekend

Paul

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Relation Management op 12 mrt 2024
Hi Paul,Thank you for your perfect rating! We strive to provide exceptional service and amenities to all our guests, and we are glad we were able to do that during your stay. If there's anything specific you enjoyed during your stay, or if you have any feedback for us, please feel free to let us know. We look forward to welcoming you back soon!

8/10 – Goed

Stephen

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Food at the bar was surprisingly good.
1 nacht verbleven in februari 2024
Reactie van Guest Relations Specialist op 17 feb 2024
Hi Stephen,We're thrilled to hear that you enjoyed the food at our bar! Our culinary team takes great pride in crafting delicious dishes using high-quality ingredients, and it's rewarding to know that their efforts were appreciated. We strive to provide exceptional dining experiences for all our guests, and your positive feedback serves as validation of our commitment to quality. Thank you for choosing to dine with us, and we look forward to welcoming you back for more delightful culinary experiences in the future.

8/10 – Goed

Leigh, Glen Ellyn

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I’ve stayed at numerous properties in Oakbrook and this is my far my favorite for the money. It’s a solid hotel.
2 nachten verbleven in februari 2024
Reactie van Guest Relations Specialist op 11 feb 2024
Hi Leigh,We're thrilled to hear that you found our hotel to be your favorite among the properties in Oakbrook, especially considering its value for the money. Providing a solid experience is at the core of what we aim for, and it's rewarding to know that we've met your expectations. Your positive feedback motivates us to continue delivering exceptional service and accommodations to all our guests. We hope to have the pleasure of welcoming you back on your next visit to Oakbrook.

2/10 – Ontzettend slecht

Robert, Bettendorf

1 nacht verbleven in februari 2024
Reactie van Guest Relation Management op 21 mrt 2024
Hi Robert,We appreciate you for choosing us for your accommodation needs. Your satisfaction is our utmost priority, and we are dedicated to continuously improving our services to ensure each guest has a memorable and enjoyable stay. If there's anything specific that you believe we could have done better or any issues that you encountered during your stay, please don't hesitate to share them with us. Your insights are incredibly valuable to us, and we are committed to addressing any concerns you may have had. We sincerely hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience that exceeds your expectations.

10/10 – Uitstekend

Max

1 nacht verbleven in januari 2024
Reactie van Guest Relations Specialist op 5 feb 2024
Hi Max,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 – Uitstekend

James, Arlington Heights

Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Guest Relations Specialist op 3 feb 2024
Hi James,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

8/10 – Goed

Hector

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The bed was extremely comfortable. Although the lobby was very nice and updated the rooms are in desperate need of an update.
1 nacht verbleven in januari 2024
Reactie van Guest Relations Specialist op 27 jan 2024
Hi Hector,We appreciate your positive feedback on the comfort of our beds and the welcoming ambiance of our lobby. It's wonderful to hear that you found those aspects of your stay enjoyable. Regarding the rooms, we understand that individual preferences vary, and we value all guest feedback. Our commitment to providing a comfortable and pleasant experience remains a top priority, and we will certainly take your observations into consideration as we continue to assess and enhance our accommodations. Thank you for sharing your thoughts with us.

8/10 – Goed

Christian

3 nachten verbleven in januari 2024
Reactie van Guest Relation Management op 24 jan 2024
Hi Christian,Thank you for your high rating and for choosing us for your accommodation needs. We hope to welcome you back soon with our continuous improvements to our services and amenities for our guest's satisfaction. Please have a safe travel to your next destination!

6/10 – Redelijk

Michelle, River Forest

Reisde met partner
Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Guest Relations Specialist op 30 dec 2023
Hi Michelle,Thank you for sharing the rating about your experience here with us. We are happy to see your stay was pleasant overall, and we hope to have the pleasure of hosting you again soon.

10/10 – Uitstekend

james

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Great staff
1 nacht verbleven in december 2023
Reactie van Guest Relation Management op 26 dec 2023
Hi James,Thank you for your kind words regarding our staff. We're thrilled to hear that you had a positive experience with our team during your stay. Our staff takes pride in providing exceptional service, and your feedback serves as motivation to continue delivering memorable experiences to our guests. We appreciate your patronage and hope to have the pleasure of welcoming you back for another great stay in the future.

10/10 – Uitstekend

Josie

Positief: Voorzieningen
1 nacht verbleven in december 2023
Reactie van Guest Relations Specialist op 25 dec 2023
Hi Josie,Thank you for being our guest. Our top priority is for you to have an enjoyable stay, and from your high rating, we are pleased to have exceeded your expectations. It was a pleasure hosting you, and we look forward to welcoming you again soon.

10/10 – Uitstekend

Adam

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The only thing that would improve the room would be to add USB plug ins to power devices.
1 nacht verbleven in december 2023
Reactie van Guest Relation Management op 20 dec 2023
Hi Adam,We appreciate the perfect rating and your feedback. It will be shared with our management for additional improvements to our services. Please visit us again whenever you are in the area!

6/10 – Redelijk

Dan

Positief: Personeel en service
Negatief: Voorzieningen
Property could use a lot of updates. Stayed at much nicer hotels for far less money.
Reactie van Guest Relation Management op 6 feb 2024
Hi Dan,Thank you for your feedback! We appreciate it a lot and rest assured will be shared with management for review. It ha always been our goal to provide only the best, and this will help us further improve our services and offerings. We hope to welcome you back soon!

6/10 – Redelijk

Steve

Zakenreiziger
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
This is an old property that completely needs updating.
2 nachten verbleven in november 2023
Reactie van Guest Relation Management op 7 dec 2023
Hi Steve,Thank you for choosing our hotel. We appreciate your feedback and rest assured that this has been shared with our management for further improvement to our services and facilities. We hope to host you again soon!

4/10 – Matig

Carolina

Reisde met familie
Positief: Personeel en service
Beds are very uncomfortable and the rooms and bathrooms at this location are extremely dated.
1 nacht verbleven in november 2023
Reactie van Guest Relation Management op 29 nov 2023
Hi Carolina,Thank you for taking the time to share your feedback with us. We genuinely appreciate your insights, as they provide valuable information that allows us to enhance our guests' experiences. In our ongoing commitment to provide the best possible experience for our guests, we are actively exploring opportunities to upgrade our bedding and refurbish our rooms and bathrooms. We understand the importance of a good night's sleep and a pleasant environment, and we want to assure you that steps are being taken to rectify the issues you highlighted. We value your feedback and look forward to the opportunity to welcome you back for a more enjoyable stay.

10/10 – Uitstekend

Trpimir

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in november 2023
Reactie van Guest Relation Management op 21 nov 2023
Hi Trpimir,Creating a welcoming and comfortable space for our guests is our top priority, and we're thrilled that we exceeded your expectations. We hope to have the pleasure of hosting you again on your next visit. Safe travels!

6/10 – Redelijk

Christopher

Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
On the plus side, all but one of the 8 or more members of the staff with whom I interacted were courteous, helpful, well-informed and accommodating. The room was clean, as one would expect from a Marriott. The location was excellent, across the street from the Oakbrook Mall and near many restaurants, services and stores, including a Costco. On the negative side, on-going construction work made repeated loud, jarring interruptions to phone and in-person conversations. I had packed my swimsuit, but the swimming pool is permanently closed. The hotel does not divulge in advance that it does not provide free internet connectivity; rather, they charge a minimum of $14.95/night for even limited internet access unless the guest is a member of Marriott's Bonvoy Club. The so-called "business center" where one can, in theory, use the internet "for free"--and print off such items as boarding passes--consists of part of one raised counter on which sit two PCs and beneath them, a printer. Use of these either costs money or requires signing up with a third party supplier eager to grab a guest's credit card number and/or identifying information. This "business center" is in the middle of the main lobby, squatting just ten feet in front of the front desk (itself merely 3 or so stations beside which 1 or 2 people (if the guest is lucky) are standing. The main lobby is underwhelming, to put it kindly. The room itself had no working coffeemaker, no microwave, no fridge and so on. Sad.
2 nachten verbleven in november 2023
Reactie van Guest Relation Management op 20 nov 2023
Hi Christopher,We are delighted to hear that the majority of our staff left a positive impression on you with their courtesy, helpfulness, and knowledge. It's our goal to provide excellent service, and we are pleased that you found our location convenient, being across the street from the Oakbrook Mall and in close proximity to various restaurants and services. We also appreciate your feedback on our internet connectivity policy. We understand the importance of staying connected, and we will review our communication to ensure that guests are informed about the internet access options available. Your comments regarding the business center are duly noted, and we will assess ways to enhance this facility for the convenience of our guests. Please be assured that we take your feedback seriously, and we will work diligently to address these issues to enhance the overall guest experience. Your insights are invaluable to us, and we hope to have the opportunity to welcome you back in the future, providing you with a more seamless and enjoyable stay.

2/10 – Ontzettend slecht

Christy L

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Guest Relation Management op 14 nov 2023
Hi Christy,Thank you for your rating and for choosing us for your accommodation needs. We strive to provide the best quality and service to our guests and we hope that your next visit with us will be a more enjoyable one.

10/10 – Uitstekend

Robert

3 nachten verbleven in november 2023
Reactie van Guest Relation Management op 1 dec 2023
Hi Robert, We appreciate your perfect rating! We are very pleased to know that you had a fantastic experience. We look forward to hosting you again soon!

10/10 – Uitstekend

Reginald

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 9 nov 2023
Hi Reginald,Your perfect rating warms our hearts, and we appreciate you for choosing us. We hope to see you back at our hotel soon so we can provide another exceptional experience!

8/10 – Goed

Joy

Zakenreiziger
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Guest Relation Management op 7 nov 2023
Hi Joy,Thank you so much for taking the time to rate your positive experience at our hotel! We are thrilled to hear that you enjoyed your stay. We can't wait to welcome you back for another memorable stay in the future!

10/10 – Uitstekend

Marquita, South Holland

1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 20 nov 2023
Hi Marquita,We are thrilled to know that you had a wonderful experience during your stay with us! Thank you for taking the time to rate your stay. It means a lot to our team. We hope to welcome you back soon for another enjoyable stay. Safe travels!

8/10 – Goed

Steven

2 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 20 nov 2023
Hi Steven,Our team takes pride in creating memorable experiences, and it's wonderful to hear that we succeeded with you. Thank you for your high rating, and we look forward to serving you again in the future.

6/10 – Redelijk

Geverifieerde reiziger

1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 30 okt 2023
Hi guest,We appreciate your rating and we hope that we can have the chance to host you again and impress you with our continuous improvements of our services and amenities. Please visit us again!

8/10 – Goed

James

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 28 okt 2023
Hi James,We greatly value your feedback, as it plays a vital role in our ongoing efforts to enhance our services. We genuinely appreciate you taking the time to share your rating with us. Your input motivates us to continuously improve and provide even better experiences for our guests. We eagerly anticipate the opportunity to welcome you back in the near future, where we aim to exceed your expectations and create a truly memorable stay.

6/10 – Redelijk

Tatsuya

Reisde met familie
Negatief: Comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 23 okt 2023
Hi Tatsuya,We appreciate you for choosing our hotel. We look forward to welcoming back soon with lots of improvements to our services and amenities!

10/10 – Uitstekend

jt

1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 13 nov 2023
Hi jt,Thank you so much for taking the time to share your perfect rating! We are thrilled to know that you had an exceptional experience during your stay. Our team works hard to provide top-notch service and create memorable moments for our guests. We look forward to welcoming you back for another fantastic stay. Safe travels!

6/10 – Redelijk

Janine

Reisde met familie
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
the room was inexpensive but very outdated
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 21 okt 2023
Hi Janine,We appreciate your for choosing our hotel for your accommodation needs. We are pleased to know you enjoyed the value, rest assured that we are continuously improving our services and facilities and we hope to welcome you back soon and experience those changes!

10/10 – Uitstekend

Arnold

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Need to stay for one night. My wife had to compete next day. Marriott had event harvest moon ballroom competition. Nice venue & staff friendly.
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 17 okt 2023
Hi Arnold,We appreciate your positive review and your decision to choose our hotel. We're dedicated to making every visit special, and we can't wait to welcome you back for another great experience!

6/10 – Redelijk

Laura

2 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 20 okt 2023
Hi Laura,We greatly appreciate you sharing your thoughts about your recent stay with us. We're glad to know that most aspects of your stay were enjoyable. We value your input and welcome any suggestions you may have to enhance your future visits. Your feedback plays a crucial role in helping us understand both our strengths and areas for improvement. Thank you once more, and we look forward to your next visit!

10/10 – Uitstekend

Jena

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 17 okt 2023
Hi Jena,We're truly honored by your perfect rating! We take pride in delivering exceptional service, and your rating confirms that we're on the right track. Please visit us again!

10/10 – Uitstekend

Artur

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location. Hitel needs refresh.
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 16 okt 2023
Hi Artur,Thank you for taking the time to share your positive feedback and rating. We're thrilled that you had a memorable stay with us. Your compliments are greatly appreciated, and we can't wait to serve you again soon!

2/10 – Ontzettend slecht

Vinothkumar

Reisde met familie
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 16 okt 2023
Hi Vinothkumar,Thank you for choosing us for your accommodation needs. We continuously work on further improving our services and amenities for our guest's satisfaction and we hope that your next stay will be a much better one.

8/10 – Goed

Eliezer Dos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The room was outdated, other than that everything was fine.
2 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 13 okt 2023
Hi Eliezer,Thank you for your feedback regarding your recent stay at our hotel. We're glad to hear that, overall, you had a fine experience during your stay. We appreciate your comment about the room being outdated, and we'll take this into consideration as we work on improving the guest experience. We look forward to serving you again and providing you with an even better experience in the future.

4/10 – Matig

Amy

Reisde met familie
Negatief: Netheid, comfort kamer
Disappointing
For the price, pretty disappointing. The rooms are dated and the bed is horribly uncomfortable (king room). The bathroom (Toilet/Shower) is so small you need to practically stand on the toilet to shut the door. Shower dripped all night. Housekeeping knocked at 7:45 to start cleaning our room on check out day, even though we had til 11:00 which was annoying. First room we were sent to had a horrible order and a large mechanical device in the room (some sort of heater to dry something maybe??) So had to go back down and get another room. Overall, was expecting more out of a Marriott in Oakbrook. Felt more like a 3 star in a less prominent area.
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 13 okt 2023
Hi Amy,Thank you for bringing this to our attention. We understand the importance of a good night's sleep, and we are continuously working to improve the comfort of our rooms. Your comments are extremely valuable in this regard. This is not the level of quality we aim to provide our guests, and we will take your comments into account for future improvements. This is certainly not the impression we wish to leave with our guests, and we will investigate what led to this situation to ensure it does not recur.Your feedback is invaluable to us, and it is through comments like yours that we can address areas of improvement. We appreciate your patience and hope that you will consider giving us another opportunity to provide you with a more enjoyable and comfortable stay in the future.

4/10 – Matig

Patricia

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Unfortunately tgis property was very "tired". The hallway rugs were not clean and the furniture in the room was scatched and old. The wallpaper was coming off at the seams. The restaurant was only open in the morning with an expensive 20 dollar buffet. It was closed til 5 every day. Did not have soup as listed on the menu. The pool was advertised as being heated...yet the pool was Permanently Closed. Daily maid service was not available, only if you asked for it 24 hours in advance. I did not see this posted anywhere, and not on the website. For $144 per night, i expected much better from Marriott.
4 nachten verbleven in oktober 2023
Reactie van Guest Relation Management op 10 okt 2023
Hi Patricia,Thank you for taking the time to provide us with your feedback following your recent stay at our hotel. Your observations about the hallway rugs, room furniture, and wallpaper are concerning, and we take these matters seriously. Our maintenance team will promptly address these issues to ensure our accommodations are in their best possible condition.We will also work to improve our dining options and availability to better cater to our guests' needs and preferences. Your comfort is our top priority, and we want to provide you with the level of service you expect from Marriott. We hope that you will consider giving us another opportunity to provide you with a more enjoyable experience in the future!

10/10 – Uitstekend

Hamad

1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 27 okt 2023
Hi Hamad,Thank you for giving us a perfect rating! It is our constant endeavor to provide exceptional service and create memorable experiences for our guests, and it's rewarding to know that we have succeeded in doing so for you. Your feedback serves as a great motivator for our team to continue delivering excellent service. We appreciate your business and hope to have the pleasure of serving you again soon.

8/10 – Goed

Randolph

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Guest Relation Management op 12 okt 2023
Hi Randolph,Thank you for taking the time to rate your positive experience. We appreciate your stay and are elated that you had a fantastic stay with us. Please visit us again!

10/10 – Uitstekend

Galdina

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in september 2023
Reactie van Guest Relation Management op 3 okt 2023
Hi Galdina,Thank you for the perfect rating! It's fantastic to know that you found our facilities and services to your satisfaction. We continuously strive to provide a memorable experience for our guests, and it's rewarding to see that our efforts have paid off during your visit. We hope to have the pleasure of welcoming you back in the near future!

4/10 – Matig

James

Positief: Netheid
Negatief: Personeel en service
Charged for breakfast x2 -HOTELS.COM /NO HELP
Booked a stay at the Oak Brook Marriott through Hotels.com which is owned by Expedia. Very easy online to choose and reserve a room. Got to the hotel before the 4pm check in and was told would have to wait for room unless I didn’t want a king bed, chose to wait and had lunch at OAK BROOK MALL right cross the street. Desk receptionist might have been a robot, didn’t smile, monotone voice to match her expression. Came back and was greeted by another lady who when I gave my reservation number said “would you like to add breakfast for $20.00 . I mentioned that I had already paid for a breakfast, she was then able to fund that I had and I let her know her price was double the amount I was charged. She then informed me that I had ordered two breakfast meals even though I was the only traveler. When I mentioned that was a mistake since I am traveling by myself. Her response was “since you used a third party app we are unable to help you and yes you are going to be charged for 2 breakfast meals. I didn’t want to continue down this road of unprofessionalism and bad manners so I said I would contact Hotels.com myself to fix the problem. Hotels.com AI text system is useless for anything above a 1st grade question, so after 15 minutes of waited time, I called the help line by googling the info since it is not located or buried in the app. The person who took my call was very polite, and did contact the Oak Brook Marriott who said they are keeping my money, so sorry. BE CAREFUL
My reference for help. Worth as much as the paper it is on !
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 28 okt 2023
Hi James,Thank you for bringing this to our attention and for sharing detailed feedback on your experience. We take your concerns seriously and have already addressed this matter with our team to prevent such issues from happening in the future. We value your business and want to make sure that every aspect of your stay is as smooth as possible. Your feedback about your experience with Hotels.com's customer service is also noted. We will communicate with them to ensure that their support system is improved to better assist our guests.Your experience does not reflect the high standards of service that we strive to provide, and we will take your feedback as an opportunity to enhance our guest experience. We would like to assure you that this incident is not representative of the level of service we aim to provide and we hope that you will give us another chance to demonstrate our commitment to your satisfaction in the future.

8/10 – Goed

Ravoris Q Quinton

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This property was nice. The rooms definitely needed upgrading. However, it was clean and peaceful. The beds slept amazing.
5 nachten verbleven in september 2023
Reactie van Guest Relation Management op 22 sep 2023
Hi Ravoris,We appreciate your comments and are pleased to hear that you found our property nice, clean, and peaceful. We also appreciate your input regarding the need for room upgrades. Providing a comfortable and well-maintained environment is important to us, and we will take your comments into consideration as we plan for improvements. Once again, we appreciate your feedback and hope to have the chance to welcome you back in the future.

8/10 – Goed

Leigh, Glen Ellyn

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have stayed at many business hotels in the area. To me this is the "bang for the buck".
2 nachten verbleven in september 2023
Reactie van Guest Relation Management op 22 sep 2023
Hi Leigh,We greatly appreciate your kind words, and we're thrilled to know that you value our accommodations and services. Providing a great value and exceptional experience to our guests is one of our top priorities, and we're delighted to hear that you find our hotel to be a cost-effective choice for your stays. We look forward to the opportunity of serving you again in the future.

6/10 – Redelijk

Anna

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in september 2023
Reactie van Guest Relation Management op 16 sep 2023
Hi Anna,Thank you for taking the time to provide feedback on your stay with us. We are pleased to hear that you enjoyed the majority of your stay; however, we would appreciate your feedback and suggestions for improvement for your next visit. Your feedback will assist us in identifying our strengths and weaknesses. Thank you again, and we hope to see you soon!

10/10 – Uitstekend

Teofela

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very clean. The entire staff, working in check-in, breakfast and room service was very kind and helpful.
5 nachten verbleven in augustus 2023
Reactie van Guest Relation Management op 6 sep 2023
Hi Teofela,Thank you for your perfect rating and feedback. Your satisfaction with our accommodations and the service we provide is our top priority. We are glad you had a great stay! Please do visit us again soon!

10/10 – Uitstekend

DARLENE

Reisde met partner
Positief: Voorzieningen
Customer service, room was great
4 nachten verbleven in september 2023
Reactie van Guest Relation Management op 6 sep 2023
Hi DARLENE,Thank you for taking the time to share your positive experience with us. We're thrilled that you had a great time at our hotel. Your satisfaction is our top priority and we look forward to having you again and providing another wonderful time!

4/10 – Matig

huanjian

1 nacht verbleven in augustus 2023
Reactie van Guest Relation Management op 20 sep 2023
Hi huanjian,We appreciate you for choosing us and sharing your feedback. We continuously improve our services and amenities to ensure that satisfaction and expectations are exceeded. We hope to have you here with us again soon!

10/10 – Uitstekend

Cosmo

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
all the best
1 nacht verbleven in augustus 2023
Reactie van Guest Relation Management op 31 aug 2023
Hi Cosmo,Your feedback and perfect rating warms our hearts. We're thrilled that you had a fantastic stay. We can't wait to host you again and make your next visit even better!