Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 423 van 1001 beoordelingen" "
10 - Uitstekend
423
Gastenscore: 8 - Goed. 292 van 1001 beoordelingen" "
8 - Goed
292
Gastenscore: 6 - Redelijk. 133 van 1001 beoordelingen" "
6 - Redelijk
133
Gastenscore: 4 - Matig. 79 van 1001 beoordelingen" "
4 - Matig
79
Gastenscore: 2 - Ontzettend slecht. 74 van 1001 beoordelingen" "
2 - Ontzettend slecht
74
8,0/10
Netheid
8,4/10
Personeel en service
7,4/10
Voorzieningen
7,8/10
Staat van de accommodatie en faciliteiten
7,4/10
Milieuvriendelijkheid
Beoordelingen
8/10 – Goed
Geverifieerde reiziger
Reisde met familie en kleine kinderen
26 apr 2019
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nette kamers en er is een klein restaurantje waar je prima kan eten ...
Geverifieerde reiziger
1 nacht verbleven in april 2019
Reactie van Raminta op 26 apr 2019
Dear Traveler.
Thank you for your review and for choosing our hotel. I'm happy that you enjoyed your stay and I'm looking forward to having you again as a guest in our hotel.
10/10 – Uitstekend
Paula
27 mei 2024
Positief: Personeel en service
Nice property just outdated and the rooms need more cleaning. Don’t know if I would stay again but ok! The staff was really nice though.
Paula
3 nachten verbleven in mei 2024
8/10 – Goed
Sandra
25 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything went well with in our 2 nights stay, the room has clean, the bed & pillows comfortable, quiet.
Sandra
2 nachten verbleven in mei 2024
Reactie van Leticia R- Guest Services op 25 mei 2024
Dear Sandra, thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.
10/10 – Uitstekend
Kendrick
23 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I'm from the Chicago are but moved out of town. This is usually my first choice because of convenience, price, and cleanliness. The staff is always pleasant as well.
Kendrick
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Kendrick,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
4/10 – Matig
Joungkun
23 mei 2024
Wrong bed size
Joungkun
4 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Joungkun,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
10/10 – Uitstekend
Astrid
Reisde met partner
22 mei 2024
Positief: Netheid, personeel en service
Great. Housekeeping doing a FANTASTIC JOB!… room was in excellent condition.
Front desk was very professional and catered to my request for a first floor room close to an exit. Thumbs up
Definitely would consider a repeat stay while on business. Location is close to major needs.
Astrid
3 nachten verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Astrid,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
10/10 – Uitstekend
Mustafa
22 mei 2024
Positief: Netheid
Mustafa
1 nacht verbleven in mei 2024
Reactie van General Manager op 23 mei 2024
Dear Mustafa,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
10/10 – Uitstekend
Dan, Stratford
Reisde met een groep
21 mei 2024
Positief: Netheid, voorzieningen
Clean Quiet In the middle of nowhere,
Loved it
Staff were awesome
Dan
1 nacht verbleven in mei 2024
Reactie van Leticia R- Guest Services op 21 mei 2024
Dear Dan, thank you for choosing to stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. You have motivated us to work harder and get better with your positive comment. Looking forward to seeing you visit with us again soon and have an even greater experience. Thank you
6/10 – Redelijk
Kaycee
20 mei 2024
Kaycee
2 nachten verbleven in mei 2024
Reactie van General Manager op 22 mei 2024
Dear Kaycee,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
8/10 – Goed
Alexsis
Reisde met partner
19 mei 2024
Positief: Netheid, personeel en service
It was good. However, at 1:00am the alarm went off. Also, we heard kids playing at 2:00am. It was hard to sleep.
Alexsis
1 nacht verbleven in mei 2024
Reactie van Leticia R- Guest Services op 20 mei 2024
Dear Alexis, thanks for sharing your feedback. We are extremely happy to hear you had an enjoyable stay with us at Clarion Inn Elmhurst - Oakbrook. We do apologize for the shortcoming that you had during your stay and promise to work on making your next stay an enjoyable one. Looking forward to serving you once again, have a wonderful day.
10/10 – Uitstekend
Bithiah
Zakenreiziger
19 mei 2024
Positief: Voorzieningen
Good Professional Customer Service and Housekeeping!
Bithiah
1 nacht verbleven in mei 2024
Reactie van Leticia R- Guest Services op 20 mei 2024
Good morning, Bithiah thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your feedback. We love it when our guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back, thank you.
10/10 – Uitstekend
Erika
10 mei 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was absolutely a pleasant stay The courtesy of every single staff member I in counter from the lobby, restaurant and housekeeping member has made my stay absolutely pleasant. Thank you!
Erika
3 nachten verbleven in mei 2024
Reactie van Leticia R-Guest Services op 10 mei 2024
Dear Erika, thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your feedback. We love it when our guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back, thank you.
10/10 – Uitstekend
Donna
9 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Donna
1 nacht verbleven in mei 2024
Reactie van General Manager op 11 mei 2024
Dear Donna,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
10/10 – Uitstekend
Eleanor
9 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Quick, easy check-in, spacious, clean room.
Eleanor
1 nacht verbleven in april 2024
Reactie van General Manager op 11 mei 2024
Dear Eleanor,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
2/10 – Ontzettend slecht
Suriel
Reisde met familie en kleine kinderen
9 mei 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
There were cockroaches, the room said no smoking And it smelled of marijuana in the room at the entrance of the hotel the ceiling is collapsing for a family I do not recommend it
Suriel
1 nacht verbleven in mei 2024
Reactie van Leticia R- Guest Services op 10 mei 2024
Dear Suriel, thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming your back.
6/10 – Redelijk
Tamiko
Reisde met partner
8 mei 2024
Positief: Netheid, personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The rooms are outdated and the loud Karaoke will not allow a restful evening. We were awakened by screeching singing a few nights during our stay. The price was more than the actual amenities that we had inagined.
Tamiko
1 nacht verbleven in april 2024
Reactie van General Manager op 8 mei 2024
Dear Tamiko,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
2/10 – Ontzettend slecht
Cierra
Reisde met familie en kleine kinderen
6 mei 2024
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Our room was disgusting. There were stains on the curtains window/shower that resembled blood stains. There were large red stains on the carpet. The room smelled like smoke. There were mice traps on the floor in the room. Front desk told us they will make a note of this all. The room looked as if it was a crime scene before.
Cierra
Reactie van General Manager op 6 mei 2024
Dear Cierra,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
6/10 – Redelijk
Ruth
29 apr 2024
Smelled like cigarettes
Ruth
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Ruth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
8/10 – Goed
Skyler, Kaukauna
Reisde met partner, Reisde met familie, Reisde met familie en kleine kinderen
28 apr 2024
Positief: Netheid
Property could definitely use some updates. There is no elevator so if you aren’t able to do stairs, request the first level! Bistro/Restaurant was less than impressive but it was still nice to have an option onsite
Skyler
2 nachten verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Skyler,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
8/10 – Goed
Janeen
Reisde met familie
22 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I liked that it was close to Walmart and lots of parking available. Everything appeared clean.
My room wasn’t ready and I had to wait 45 minutes in lobby. Also room smelled like sweat.
Janeen
2 nachten verbleven in april 2024
Reactie van General Manager op 22 apr 2024
Dear Janeen,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Thank you,Sincerely,General Manager
6/10 – Redelijk
Britainey
Zakenreiziger
19 apr 2024
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The room had a nasty smell, like must and old cigarettes, it was very stale smelling. They might as well have smoking rooms. No complimentary coffee, besides the one in the room.
Britainey
2 nachten verbleven in april 2024
Reactie van Leticia R, Guest Services op 19 apr 2024
Dear Britaney, thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit. Looking forward to welcoming your back.
10/10 – Uitstekend
Elihu
Reisde met partner
19 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff was super friendly but outside looks old and dated as do the rooms but overall not bad
Elihu
1 nacht verbleven in april 2024
Reactie van General Manager op 19 apr 2024
Dear Elihu,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
10/10 – Uitstekend
Aleksei
17 apr 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
Aleksei
1 nacht verbleven in april 2024
Reactie van General Manager op 18 apr 2024
Dear Aleksei,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
10/10 – Uitstekend
Mark
11 apr 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was close to stores and restaurants.
It didn't have a "proper bar". Sold drinks from the same cafe with everything else.
Mark
3 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Mark,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
8/10 – Goed
Donial
Reisde met partner
10 apr 2024
Positief: Netheid
Convenient for the short stay. Room was clean, and bathroom water was really hot! Probably the best feature for me. Parking was close and good.
Donial
2 nachten verbleven in april 2024
Reactie van General Manager op 11 apr 2024
Dear Donial,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
10/10 – Uitstekend
Youssef
31 mrt 2024
Positief: Netheid
Nice
Youssef
2 nachten verbleven in maart 2024
Reactie van General Manager op 31 mrt 2024
Dear Youssef,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Thank you,Sincerely,General Manager
8/10 – Goed
Leslie
29 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff is always fantastic!!!!
Leslie
1 nacht verbleven in maart 2024
Reactie van General Manager op 29 mrt 2024
Dear Leslie,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
2/10 – Ontzettend slecht
Kenneth
25 mrt 2024
Negatief: Personeel en service
Kenneth
1 nacht verbleven in maart 2024
Reactie van General Manager op 15 apr 2024
Dear Kenneth,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Thank you,Sincerely,General Manager
4/10 – Matig
Antonio
24 mrt 2024
Antonio
2 nachten verbleven in maart 2024
Reactie van General Manager op 13 apr 2024
Dear Antonio,We were very happy to have you as our Guest a few days back. Thank you for staying with us. We see that we did not meet your expectations and have disappointed you. We appreciate you bringing this to our attention. We are committed to working hard to improve our shortcomings and look forward to welcoming you back at the earliest. We are confident that during your next visit you will see a better version of us.Sincerely,General Manager
10/10 – Uitstekend
Nicole
22 mrt 2024
Great
Nicole
1 nacht verbleven in februari 2024
Reactie van General Manager op 23 mrt 2024
Dear Nicole,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
10/10 – Uitstekend
Destini
Reisde met familie, Reisde met familie en kleine kinderen
19 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Friendly, clean, easy access, quiet 30 minutes from downtown Chicago.
Destini
2 nachten verbleven in maart 2024
Reactie van Leticia R - Guest Services op 19 mrt 2024
Dear Destini, thanks for sharing your feedback. We are extremely happy to hear you had an enjoyable stay with us at Clarion Inn Elmhurst - Oakbrook. Looking forward to serving you once again, see you soon!
10/10 – Uitstekend
Sade D
Reisde met familie
18 mrt 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
10/10 will stay again
Sade D
2 nachten verbleven in maart 2024
Reactie van Leticia R, Guest Services op 19 mrt 2024
Dear Sade D, we loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit with us soon and have an even greater experience. Have a wonderful week.
10/10 – Uitstekend
patricia
13 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was very comfortable
patricia
1 nacht verbleven in maart 2024
Reactie van Leticia R, Guest Services op 13 mrt 2024
Dear Patricia, thank you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you enjoyed the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and have an even greater experience.
10/10 – Uitstekend
Junaid
12 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Junaid
1 nacht verbleven in maart 2024
Reactie van Leticia R, Guest Services op 13 mrt 2024
Hi Junaid, we loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit us again soon and having even greater experience.
6/10 – Redelijk
Shannon
Zakenreiziger, Reisde met huisdieren
12 mrt 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
Shady and scary area , hotel smells and is outdated! My keys didn’t work as soon as I got them and continued not to work! Not enough staff always had to wait at the desk and no one was there. Saw police and detectives each day I was there. Walls are extremely thin heard people talking through them! The bed was awful , pillow extremely hard like bricks. Got a king suite and was a normal room at any another hotel. You get what you pay for that’s for sure
Shannon
2 nachten verbleven in maart 2024
Reactie van General Manager op 12 mrt 2024
Dear Shannon,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
8/10 – Goed
Lisa
4 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The restaurant was closed.
Lisa
3 nachten verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Lisa,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
10/10 – Uitstekend
Luke
3 mrt 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Staff is awesome!
Luke
1 nacht verbleven in maart 2024
Reactie van General Manager op 5 mrt 2024
Dear Luke,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
10/10 – Uitstekend
Nicole
29 feb 2024
It’s my favorite
Nicole
7 nachten verbleven in februari 2024
Reactie van General Manager op 1 mrt 2024
Dear Nicole,We are delighted that you decided to stay with us at Clarion Inn Elmhurst - Oak Brook during your last trip. We acknowledge the happy experience that you have had. Thanks for sharing your valuable feedback. This means a lot to usWe are looking forward to seeing you again with us soon. Sincerely,General Manager
8/10 – Goed
Robert
28 feb 2024
Positief: Netheid, personeel en service en comfort kamer
Good
Check-in was easy and I got the check in early hotel was a little bit rundown but overall not bad. Price was great for the room room was spacious water was hot bed was comfortable.
Robert
1 nacht verbleven in februari 2024
Reactie van General Manager op 29 feb 2024
Dear Robert,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
10/10 – Uitstekend
Leslie
28 feb 2024
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Thoroughly enjoyed my stay…
Leslie
Reactie van General Manager op 28 feb 2024
Dear Leslie,It was great to have you staying with us at Clarion Inn Elmhurst - Oak Brook and we are also extremely delighted that you found this to be a happy experience. Positive endorsements like these that make us work harder and strive for perfection. Thank you. We are looking forward to seeing you with us soon. Sincerely,General Manager
6/10 – Redelijk
Geverifieerde reiziger
Reisde met familie
26 feb 2024
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Dirty Pool - Old Hotel - Outdated
When we arrived, we were greeting with friendly staff but we did noticed the hotel was not as nice as it looks old and outdated. We go to our room and it truly feels outdated. The beds were itchy. Cleanliness was average. The main reason for the stay was the pool. Our room was placed closed to the pool so we were happy about that. When we went to the pool, we were surprised that the water was salty. It looked dirty. We called before booking the room and asked if they have a heated pool and they confirmed. The pool was not heated and the water was cold. This is the last time we will book with this hotel.
Geverifieerde reiziger
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Guest,We are very thankful to you for selecting our property during your previous visit. From your review, we noticed that we have not lived up to your expectation and your high standards. We offer an unconditional apology. We have investigated your issue thoroughly and have taken appropriate steps to ensure that this does not repeat. Looking forward to welcoming you back and we are confident that you will see a better version of us then.Sincerely,General Manager
10/10 – Uitstekend
Karina
25 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Karina
1 nacht verbleven in februari 2024
Reactie van General Manager op 27 feb 2024
Dear Karina,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager
8/10 – Goed
Menaka
23 feb 2024
Positief: Comfort kamer
Very nice
Menaka
1 nacht verbleven in februari 2024
Reactie van General Manager op 24 feb 2024
Dear Menaka,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
10/10 – Uitstekend
Angel
22 feb 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great all the way around
Angel
Reactie van General Manager op 24 feb 2024
Dear Angel,Thank you for staying with us at Clarion Inn Elmhurst - Oak Brook and for sharing your glowing feedback. We love it when our Guests notice the hard work and dedication that our staff puts into making these memories. Looking forward to welcoming you back at the soonest and we are confident that you will see an even better version of during your next stay.Sincerely,General Manager
6/10 – Redelijk
Bernardo Argueta
22 feb 2024
Bernardo Argueta
1 nacht verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Bernardo,Thank you for choosing to stay with us. We apologize for the shortcomings that you have highlighted. We have already initiated appropriate actions for improvements as per your feedback. You will certainly notice the changes on your next visit.Looking forward to welcoming you back.Sincerely, General Manager
8/10 – Goed
tracie
20 feb 2024
Positief: Netheid, personeel en service
tracie
2 nachten verbleven in februari 2024
Reactie van LR. GUEST SERVICES op 21 feb 2024
Hello Trecie, thanks for staying with us. We are happy to know that you had an enjoyable stay with us and appreciate your feedback. Looking forward to seeing you again.
10/10 – Uitstekend
Glenda
Reisde met familie
18 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Glenda
2 nachten verbleven in februari 2024
Reactie van LR. GUEST SERVICES op 19 feb 2024
Dear Glenda, we loved having you stay with us at Clarion Inn Elmhurst - Oak Brook. We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive comments. We look forward to seeing you visit with us soon and have an even greater experience.
4/10 – Matig
Kelly
13 feb 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
Trip ruined!!!
Have stayed here in the past & it was ok, but it was during the week.
Over the weekend it was crazy. Kids running in the halls, screaming, TV’s so loud we couldn’t sleep at all. We left at 5:00am. Trip ruined due to other very rude customers
Kelly
1 nacht verbleven in februari 2024
Reactie van General Manager op 14 feb 2024
Dear Kelly,Thank you for choosing to stay with us. From your feedback we learned that we didn’t match your expectation. Kindly accept our apology for this issue. We have taken your feedback positively and appropriate measures have been initiated for preventing this in the future.We will constantly strive to improve our standards and amenities to exceed the expectations of our valued guests like yourself.Looking forward to welcoming you back.Sincerely,General Manager
10/10 – Uitstekend
Kenneth
13 feb 2024
Kenneth
1 nacht verbleven in februari 2024
Reactie van General Manager op 21 mrt 2024
Dear Kenneth,Thank you for choosing us at Clarion Inn Elmhurst - Oak Brook during your last stay here. We saw your comments and are happy that you enjoyed your stay. This means the world to us and it will motivate us to do even better.We will be delighted to host you again during the tour next stay hereSincerely,General Manager
8/10 – Goed
Jim
12 feb 2024
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Looking Forward to Coming Back
All Good, I'm a return customer
Jim
7 nachten verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Dear Jim,We loved having you stay with us at Clarion Inn Elmhurst - Oak Brook . We are happy that you liked the experience. Thank you! You have motivated us to work harder and get better with your positive commentsWe look forward to seeing you visit us again soon and having even greater experience. Sincerely,General Manager