Exterieur
Beschikbaarheid controleren

Beoordelingen van Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel

3.5 out of 5
Crowne Plaza Chicago SW - Burr Ridge, an IHG Hotel
300 S Frontage Road, Burr Ridge, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 418 van 778 beoordelingen" "
Gastenscore: 8 - Goed. 210 van 778 beoordelingen" "
Gastenscore: 6 - Redelijk. 74 van 778 beoordelingen" "
Gastenscore: 4 - Matig. 42 van 778 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 34 van 778 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Samuel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Would stay here again.
2 nachten verbleven in mei 2024

8/10 – Goed

Nitin Devisingh, Milton

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Minor issue with drainage of water in the bath tub. Got fixed quickly but It will be a good idea to check this basic thing before allotting the room.
2 nachten verbleven in mei 2024

8/10 – Goed

Michael

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
N/A
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Nicole

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Staff was accommodating and the rooms were clean, modern and comfortable
2 nachten verbleven in mei 2024

6/10 – Redelijk

Thomas

Reisde met partner
Positief: Netheid, personeel en service
coffee pot did not work, the A/C unit, the fan was too load. the shower glass encloser leak water all over the floor, I cleaned it up. room 133. I reported this to the clerk at the desk and they ask me for a $50 dollar room deposit in case of damage done to the room when I checked in. I sure that is credited back to me. I will think twice before I book again at a Crown Plaza Hotel. We were not happy.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Hristijan

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
1 nacht verbleven in mei 2024

8/10 – Goed

Suhair

2 nachten verbleven in april 2024

8/10 – Goed

Jill

2 nachten verbleven in april 2024

10/10 – Uitstekend

Joshua

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lax Mendoza - Front Office Manager op 1 mei 2024
Dear Guest,Thank you for staying with us. Best Regards,Lax MendozaFront Desk Manager

6/10 – Redelijk

Mark, Horton

Our room had a leaking air conditioner. The carpet was wet and the room was musty. Staff said there was nothing they could do.
1 nacht verbleven in april 2024
Reactie van Lax Mendoza - Front Office Manager op 28 apr 2024
Dear Mr. Mark,Thank you for your response. Please accept our sincerest apologies for the inconvenience it has caused you during your stay. It was all about the occupancy situation that hampered us to offer you a room move. We hope we can make it up to you on your next visit in the future.

10/10 – Uitstekend

Suhair

Staff very helpful and supportive. Good stay
6 nachten verbleven in april 2024

4/10 – Matig

Konstantinas

2 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Zaid

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The room smelled moldy and very suffocating. The bathroom fan wasn’t working it was stinking and the engineer came and said it’s gonna take some time. They then moved us to another room and we did, same Issues. The front desk lady was very nice, understanding and helpful. Which made this experience a less painful. And Expedia helped get a full refund since we didn’t spend any time there.
4 nachten verbleven in april 2024
Reactie van Lax Mendoza - Front Desk Manager op 19 apr 2024
Dear Mr. Haha,Thank you for your recent visit to the Crowne Paza Hotel Burr Ridge. We sincerely apologize for the experience you had with us. I just want to clarify that it was the Hotel's Approval, as consideration and understanding, to give you the full refund and expedia is just depending on our discretion. Thank you and we still look forward to welcome you back in the future.

10/10 – Uitstekend

Khalid W

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Lax Mendoza - Front Office Manager op 14 apr 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We made sure that your thoughts are well shared with the team. We look forward to welcome you back to the hotel again.Best Regards,Lax MendozaFront Desk Manager

10/10 – Uitstekend

Eric

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We stayed at this hotel after a Bulls game. The location is great, just of I-55, and the drive AFTER the game is just 25 minutes. The room was clean, quiet, and the pool was nice. Would stay there again.
1 nacht verbleven in maart 2024
Reactie van Ke op 1 apr 2024
Thank you so much for the perfect 5. We will share your review with the rest of our team- Please be sure to keep us in mind for your next trip to see the Bulls play!

2/10 – Ontzettend slecht

Cliff

Positief: Personeel en service
Negatief: Netheid
1 nacht verbleven in maart 2024
Reactie van Lax Mendoza - Front Office Manager op 25 mrt 2024
Dear Mr. Sullivan,Thank you for staying with us and again our apologies for the inconvenience you have had during your stay. Kindly have my business card handy and I will assist you with your next stay with us. Please allow us to make it up to you. Thank you and looking forward to welcome you back again.

10/10 – Uitstekend

Tyshawon

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Lax Mendoza - Front Office Manager op 22 mrt 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 – Uitstekend

samer

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice
4 nachten verbleven in februari 2024
Reactie van Lax Mendoza - Front Office Manager op 22 mrt 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

10/10 – Uitstekend

JILL

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Lax Mendoza - Front Office Manager op 22 mrt 2024
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to see you again in the future.Best Regards,

2/10 – Ontzettend slecht

Celeste

1 nacht verbleven in februari 2024

10/10 – Uitstekend

Nathan

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We've stayed here before, we'll be back.
1 nacht verbleven in februari 2024
Reactie van Lax Mendoza - Front Office Manager op 26 feb 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 – Uitstekend

Julie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The Suite life!
We stayed in the jetted tub - King size bed - suite. Everything was great, from Jaime at the front desk to the employees that we encountered throughout the hotel. Everyone was friendly, the suite was ready on time and it was clean, comfortable and updated. We would definitely come back. Thank you!
1 nacht verbleven in februari 2024
Reactie van Lax Mendoza - Front Office Manager op 26 feb 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are glad you have enjoyed your stay with us. We look forward to welcome you back again.

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Ke = GREAT SERVICE!
The service for my stay at Crowne Plaza was exceptional. Ke was a great help to me and actually qualified me for the IHG Program. Very comforting & made me feel like I was at home!
1 nacht verbleven in februari 2024
Reactie van Lax Mendoza - Front Office Manager op 16 feb 2024
Thank you for staying at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We are looking forward to welcome you back again in the future.

10/10 – Uitstekend

John

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van Lax Mendoza - Front Office Manager op 13 feb 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

8/10 – Goed

Rola

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a very good choice. Clean and cozy.
4 nachten verbleven in januari 2024
Reactie van Lax Mendoza - Front Office Manager op 31 jan 2024
Thank you for your recent stay at the Crowne Plaza Burr Ridge, We are delighted to know that you have enjoyed your stay with us. We look forward to have you back to the hotel again in the future.

6/10 – Redelijk

rafel, bay village

The room has loud noise being on a busy highway with poor window insulation .
1 nacht verbleven in januari 2024
Reactie van Lax Mendoza - Front Office Manager op 29 jan 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We sincerely apologize for the inconvenience. We are trying our utmost best to provide a quieter room subject to availability of the hotel. Kindly contact us in the future so we can address this preference. We are looking forward to welcome you back soon!

10/10 – Uitstekend

Marco

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Lax Mendoza - Front Office Manager op 24 jan 2024
Dear Mr. Marco,Thank you for your recent stay with us and we are delighted to know that you have enjoyed your stay,. We look forward on your next stay.

6/10 – Redelijk

riccardo

12 nachten verbleven in januari 2024
Reactie van Lax Mendoza - Front Office Manager op 21 jan 2024
Dear Mr Riccardo,Thank you for staying with us. We are looking forward to your next stay. Best Regards,

8/10 – Goed

Ronald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Already commented. Shower didn't properly drain.
2 nachten verbleven in januari 2024
Reactie van Lax Mendoza - Front Office Manager op 9 jan 2024
Dear Ronald,Thank you for your recent stay at Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Please accept our apologies with the concern you have mentioned and rest assured it has been dealt with accordingly by the concerned department. We look forward in welcoming you back to the hotel again in the future!

10/10 – Uitstekend

Rupinder

1 nacht verbleven in januari 2024
Reactie van Lax Mendoza - Front Office Manager op 29 jan 2024
Thank you for your stay a the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed with us, We are looking forward to welcome you back soon!

10/10 – Uitstekend

ANTHONY

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 25 dec 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

8/10 – Goed

John

Reisde met partner
Positief: Personeel en service
Shower was not clean and in disrepair also on the website it lists that they have room service, which they don’t have very deceiving
1 nacht verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 10 dec 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Kindly accept our sincerest apologies for the inconvenience and rest assured that this has been discussed with the concerned department. We are looking forward to welcome you back to the hotel in the future.Best Regards,

10/10 – Uitstekend

Teri

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 10 dec 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel in the future.Best Regards,

8/10 – Goed

Daniel

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Lax Mendoza - Front Office Manager op 13 feb 2024
Thank you for staying at Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the hotel soon.

10/10 – Uitstekend

Ginnene

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 9 dec 2023
Dear Guest,Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. Rest assured this has been shared to the team. We are looking forward to welcome you back to the hotel in the near future.

8/10 – Goed

Bogdan

1 nacht verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 25 dec 2023
Thank you for your stay at the Crowne Plaza Burr Ridge. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again in the future!

2/10 – Ontzettend slecht

Nevein

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The doors don’t close right, the WiFi is horrible and tv kept going in and out on no signal. I will never will be checking in here again
2 nachten verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 6 dec 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 – Uitstekend

Tyler

1 nacht verbleven in december 2023
Reactie van Lax Mendoza - Front Office Manager op 6 dec 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back soon.

2/10 – Ontzettend slecht

Jovana

Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rooms dirty,long time for hot water to come
1 nacht verbleven in november 2023
Reactie van Lax Mendoza - Front Office Manager op 3 dec 2023
Thank you for your recent stay with us. We regret about your experience your with us. Rest assured that this has been discussed further with the concerned department. We look forward to welcome you back to the hotel again soon.

10/10 – Uitstekend

Alexis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Lax Mendoza - Front Office Manager op 3 dec 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

10/10 – Uitstekend

JOHN

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in november 2023
Reactie van Lax Mendoza - Front Office Manager op 3 dec 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay with us. Rest assured that this has been shared with the team. We look forward to welcome you back to the hotel again soon.

2/10 – Ontzettend slecht

Jeanene

3 nachten verbleven in november 2023
Reactie van Lax Mendoza - Front Office Manager op 20 nov 2023
Dear Miss Jeanene,Thank you for your recent stay at the Crowne Plaza in Burr Ridge, We sincerely apologize for any inconvenience you have experienced during your stay. Rest assured that we value your feed back so we can improve ourselves better. We would appreciate if you are able to give us another chance to make it up to you. On your next visit, please do not hesitate to contact me directly at lmendoza@cpchicagosw.com so I can personally look after your stay. Thank you very much!

4/10 – Matig

Lisa

Reisde met een groep
Positief: Personeel en service, comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
Not recommend more like a red roof inn
No hot water. Very loud with expressway. No fireproof or soundproof doors. Loud heating system. Very courteous staff though.
1 nacht verbleven in november 2023
Reactie van Lax Mendoza - Front Office Manager op 6 dec 2023
Thank you for your recent stay with us. We regret to know that you were unhappy during this stay. Allow us to make it up to you next time. Rest assured the comments are discussed with the concerned departments. We sincerely apologized for the inconvenience.

10/10 – Uitstekend

Nikia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in oktober 2023
Reactie van Lax Mendoza - Front Office Manager op 30 okt 2023
Thank you for your recent stay with us. We are delighted to know that you have enjoyed your stay. We look forward to welcome you back to the hotel again soon.

10/10 – Uitstekend

Tammy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved the beautiful rooms & setup
2 nachten verbleven in oktober 2023
Reactie van Lax op 14 okt 2023
Dear MIss Goodwin,Greetings! Thank you for your recent stay at the Crowne Plaza in Burr Ridge. We are delighted to know that you have enjoyed your stay with us. We look forward to welcome you back to the hotel the soonest!Warmest Regards,

4/10 – Matig

RICHARD

Disappointed
Inconvenient location Noisy Not enough towels
1 nacht verbleven in oktober 2023
Reactie van Lax op 12 okt 2023
Dear Mr. Smith,Thank you for your recent stay at the Crowne Plaza Burr Ridge. We appreciate your response on the survey and we sincerely apologize for the inconvenience caused during your visit. Rest assured that this has been discussed with the involved department to avoid recurrence in the future. We look forward to welcome you back to the hotel in the not-so-distant future so we can make it up and ensure that you will have a better stay.Warmest Regards,

8/10 – Goed

Joanna

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean hotel. Great location. Big bottles of shampoo, conditioner, body wash, and lotion in the bathroom was very convenient. LAX at the front desk was very friendly, and extremely helpful at the check in. He didn't stop there. He recognize me by my name through out our stay.  I will certainly stay here again! 
4 nachten verbleven in oktober 2023
Reactie van Lax op 12 okt 2023
Dear Joanna,Greetings! Thank you for your recent stay at Crowne Plaza Burr Ridge. We are delighted to know that your have enjoyed your stay with and that we able to exceed your expectations during your stay. We are looking forward to your next in the not-so-distant future.Warmest Regards,

6/10 – Redelijk

Rahaf

4 nachten verbleven in oktober 2023
Reactie van Lax op 12 okt 2023
Dear Guest,Thank you for your recent stay with Crowne Plaza Burr Ridge. We sincerely apologize for any incovenience it may have caused you during your stay. Rest assured that we are trying out utmost best to ensure a great experience with all our guests. We are looking forward to welcome you back to the hotel someday so we may be able to make up it up. Warmest Regards,

8/10 – Goed

Rickey

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in oktober 2023
Reactie van Lax op 10 okt 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.

10/10 – Uitstekend

christal

Positief: Netheid, personeel en service
Great, experience! Would come again.
2 nachten verbleven in september 2023
Reactie van Lax op 10 okt 2023
Thank you for your recent stay at the Crowne Plaza Burr Ridge! We are delighted to know that you have enjoyed your stay with us. We are looking forward to welcome you back to the Hotel in the not-so-distant future.