Dear Joey, thank you for taking the time to leave this review. We are so pleased to hear that you enjoyed your stay so thoroughly at our affordably priced property! We always strive to give the best experience possible and are ecstatic to see we hit the mark. We look forward to hosting you for your next visit to the area. Sincerely, Hotel Management

Dear Happy, We apologize for any inconvenience caused by the condition of our rooms not meeting your expectations. Your feedback is valuable, and we take it seriously. Rest assured, we are continually working to improve our accommodations to provide a comfortable and enjoyable stay for all our guests. We appreciate you bringing this matter to our attention and hope to have the opportunity to welcome you back for a more satisfying experience in the future. Thank you for choosing to stay with us.Sincerely,Hotel Management

Dear Srinivasa Reddy, Thank you for sharing your feedback. We are sorry you had a negative experience. Our goal is always to provide a comfortable and enjoyable stay for our guests. If you have specific concerns, we would appreciate the opportunity to address them and improve. Your satisfaction is important to us, and we hope you'll consider giving us another chance.Sincerely,Hotel Management

Dear Tabitha, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if the smells you experienced detracted from your stay in any way. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience. Sincerely, Hotel Management

Dear Joseph, We appreciate your feedback and regret any inconvenience you experienced. Our team is dedicated to ensuring a comfortable stay for all guests, and we apologize if we fell short of your expectations. Your comments help us continually improve our services, and we hope to welcome you back in the future for a more satisfying experience.Sincerely,Hotel Management

Dear Venkat, We are genuinely sorry about your disappointing experience. Your description is concerning, and we apologize for falling short of your expectations. Maintaining cleanliness and ensuring all appliances are in working order is paramount to us. We take your feedback seriously and will address these issues with our team to ensure improvements are made. Please accept our sincere apologies, and we hope to make it right during your future visits.Sincerely,Hotel Management

Thank you for choosing Extended Stay America and for taking the time to provide feedback about your experience. We value your opinion so we can continue to improve the service we offer. It was a great pleasure for me to read the comments you submitted and we look forward to welcoming you back in the future.

Hello Nickie, Thank you for taking the time to rate your experience. We are sorry to see we did not provide the best stay and hope we get the opportunity to do better in the future. - Extended Stay America Suites Chicago Elgin West Dundee

Hello Vicente, Thank you for taking the time to leave a review. We are sorry to see the hotel's cleanliness did not meet your expectations. We take all guest feedback seriously and will look into and address it. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Autumn, Thank you for taking the time to leave a review. We are so happy to hear you had a comfortable stay and look forward to hosting you again soon. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hello Brian, Thank you for providing feedback on your stay. We appreciate you taking the time to provide areas where we can improve and are happy to hear that overall you had an okay stay. We look forward to hosting you again. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hi Torta,Thank you so much for taking a moment to leave your rating after your recent stay with us. We apologize for failing to exceed your expectations. We hope to have another chance to wow you.

Dear Gregg,We're terribly sorry to see you did not enjoy your stay with us. We're continually striving to improve our guest experiences and hope to have a chance to serve you again in the future.

Dear Keyhala, Thank you for your feedback. We apologize for the unpleasant odor you encountered in your initial room. Ensuring a comfortable and enjoyable stay for our guests is our priority, and we regret that we fell short of meeting your expectations in this regard. Immediate steps are being taken to identify and address the source of the odor to prevent similar occurrences in the future. Your feedback is greatly appreciated, and we hope to have the opportunity to provide you with a better experience on your next visit.Sincerely,Hotel Management

Hi Alexis,Wow! Thanks so much for your perfect rating! We're delighted you enjoyed your stay with us. We cant wait to see you again!

Hello Omar,Thank you so much for your perfect rating and review. We are so happy you enjoyed your stay at Extended Stay American Convention Center. We look forward to welcoming you back again soon

Dear Priyanshu,Thank you for such a kind review and excellent rating. We're thrilled you enjoyed your stay and look forward to welcoming you back again soon.

Hi Grace,We're terribly sorry for not being able to exceed your expectations. We appreciate you letting us know that you did not enjoy your stay, so we are able to do better next time.

Hello Eugenio,We're so thankful you took a moment to leave your rating after your recent stay with us. We look forward to seeing you again soon!

Hello Samia, We appreciate you taking the time to provide a rating for your stay. We are sorry to see you did not have a great experience. We hope we have the opportunity in the future to host you again and do better. - Extended Stay America Suites Chicago Schaumburg Conv Center

Dear Roberto, Thank you for your review and for being our guest. We appreciate your honest feedback and genuinely apologize for the issues you encountered during your stay. The conditions you described do not meet our standards, and we apologize for any inconvenience. We take your comments seriously and will address the maintenance and cleanliness concerns with our team to ensure improvements. Your insights regarding the breakfast offerings are valuable, and we'll review our options to enhance the guest experience. We apologize for falling short of expectations, and we hope to have the opportunity to provide a more comfortable stay in the future.Sincerely,Hotel Management

Dear Manuel, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Amada, Thank you for giving us an excellent rating. We are happy to know that we were able to surpass your expectations and provide you with a pleasant stay. At Extended Stay America, we take pride in offering top-notch service and amenities that cater to the needs of every traveler. We value your business and look forward to serving you again in the near future.Sincerely,Hotel Management

Hello Mike, Thank you for rating your experience with us. We are sorry to see we did not provide the level of stay we strive for. We hope to have the opportunity to improve on that in the future. - Extended Stay America Suites Chicago Schaumburg Conv Center

Hi Laura,We're so sorry to see you did not enjoy your stay with us. We try to exceed our guests' expectations and apologize for any inconvenience you had during your stay.

Dear Sunil,Thank you so much for your fantastic rating. We look forward to welcoming you back again soon.

Dear Akash, Thank you for the feedback regarding your stay in our hotel. We are sorry for the disturbances you reported and assure you we do everything possible to discourage their entrance to our hotel. Our pest control provider has serviced the hotel, and we will ensure procedures are being followed to prevent any future issues. We regret the frustrations you experienced, and we are grateful for your patience. We hope you will accept our apologies and consider staying with us again.Sincerely,Hotel Management

Dear Trista, Thank you for choosing us. We are glad you enjoyed the reasonable price. However, we take all critiques seriously and use them as motivation to improve our guest experience. We know that this stay may not have been the best, but we are hopeful for another opportunity to welcome you back for the exceptional hospitality for which we are known. Sincerely,Hotel Management

Dear Carl, Thank you for your feedback and for being our guest. Please accept our sincere apologies for not meeting your expectations. We strive to provide wonderful hospitality to our guests; therefore, we truly regret that this was not your experience. Your feedback is important to us, and we will use it to improve our services going forward. We are truly sorry and hope you will consider giving us a second chance.Sincerely,Hotel Management

Dear Qazi, We believe every guest who walks through our doors deserves a comfortable and well-maintained property that feels like a home away from home while traveling. Therefore, we would like to extend our sincerest apologies that we were unable to provide you with such an experience. From the moment you check in to the time you check out, we strive to offer exceptional customer service and meticulous attention to detail in all aspects of our property. We appreciate your valuable feedback, which helps us identify areas we can improve to enhance our services. Thank you once again for staying with us, and we hope to have the chance to welcome you back in the future to show you the exceptional hospitality you deserve.Sincerely,Hotel Management

Dear Wa, We are sorry to hear about the maintenance concerns in your room. Your feedback is invaluable in helping us improve. We will work with our maintenance team to ensure that all areas of concern are promptly and effectively resolved to prevent such occurrences. Thank you for choosing us and taking the time to bring this to our attention. We hope to show you the outstanding, seamless stay you deserve and that we are known for providing.Sincerely, Hotel Management

Dear Christopher, Thank you for bringing this to our attention. We take these matters very seriously and will take the necessary actions to ensure this is properly addressed.Sincerely,Hotel Management

Dear Kelly, Thank you for your recent stay at our hotel. We appreciate you taking the time to post your review, as we genuinely value our guest's comments and opinions. We were sorry to read you had several issues during your stay, and we are grateful for your patience. Your feedback has been shared with our team to ensure similar issues are not made in the future. We assure you we are working hard to improve, and we would be honored to have you stay with us again.Sincerely,Hotel Management

Dear Alexis, Thank you for reviewing your stay at our hotel. We never want to disappoint our guests, so we are sorry you were unhappy with your room amenities. Please know we welcome you to reach out to our front desk anytime for items you need to make your stay more comfortable; we are always here to help. We do have ice trays and a big fridge regarding the ice machine for your convenience. Thank you for being our guest. We hope to see you again soon.Sincerely,Hotel Management

Dear Niharika, Thank you for choosing to stay at Extended Stay America and for taking the time to share your review. We are pleased that you had a pleasant stay except for a few issues. Our team always appreciates knowing where we can redirect our focus to strengthen our hospitality efforts, so we are grateful for each of your comments. We enjoyed having you as our guest and hope for the opportunity to host your future visits.Sincerely,Hotel Management

Dear Johvon, Thank you for taking the time to write a review. We take guest feedback seriously, as it allows us to continue to improve our guest experience. We appreciate your review and will be taking the necessary steps to ensure the issues you described do not occur in the future.Sincerely,Hotel Management

Dear Glorimar, Thank you for the review and for sharing your experience. We adhere to a strict no-smoking policy and enforce it with a cleaning fee when we find evidence of smoking in a guest room. We appreciate you bringing this issue to our attention and apologize for the inconvenience this caused. We appreciate your feedback and hope to have the opportunity to welcome you back to our hotel.Sincerely,Hotel Management