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Beoordelingen van Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area

2.5 out of 5
Holiday Inn Express & Suites Chicago West - O'Hare Arpt Area
200 S Mannheim Road, Hillside, IL

Beoordelingen

7,0

Goed

Gastenscore: 10 - Uitstekend. 296 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 257 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 150 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 167 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 132 van 1002 beoordelingen" "

7,0/10

Netheid

7,6/10

Personeel en service

6,6/10

Voorzieningen

6,8/10

Staat van de accommodatie en faciliteiten

6,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Matthew

Zakenreiziger
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
Current condition is fairly old and often had problems with the room key working then not working. The property is under renovation so maybe it will be better in late 2025.
6 nachten verbleven in mei 2024

6/10 – Redelijk

Erika

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Rick op 22 mei 2024
Thank you for your feedback. We hope you will visit us again soon during your next trip to the Chicagoland area.

10/10 – Uitstekend

Patricia, Saugatuck

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Currently under renovation will be beautiful when completed.
1 nacht verbleven in mei 2024
Reactie van Rick op 22 mei 2024
Thank you for your comments. We were glad you enjoyed your stay with us and we are excited to be halfway done with our full renovation!

10/10 – Uitstekend

Sabah

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great stay
1 nacht verbleven in april 2024
Reactie van Rick op 3 mei 2024
Thank you for taking the time to leave us your feedback. We were so happy that you enjoyed your stay and we hope to see you again during your next trip to the Chicagoland area!

6/10 – Redelijk

Marianne

Reisde met een groep, Reisde met familie
Positief: Personeel en service
Some floors were renovated however one of group was put on a floor that was not. Old outdated rooms and musty. Room on 5th floor was nice except the constant humming from a pipe.
1 nacht verbleven in april 2024
Reactie van Rick op 29 apr 2024
Thank you for taking the time to leave us your feedback. I am very sorry for the issues you encountered during your stay. We have shared your concerns with our management team to make sure we deliver the best possible guest experience

6/10 – Redelijk

Ashleigh

Reisde met familie
Rooms were newly updated and clean. Only complaint I have is the construction that was going on early in the morning. Waking up to hammering sounds wasn’t pleasant. Otherwise hotel was decent for a quick trip.
1 nacht verbleven in april 2024
Reactie van Rick op 29 apr 2024
Thank you for your feedback. We were glad you enjoyed our newly renovated and clean rooms. I am sorry for the construction noise you encountered while we complete our renovation. We have sleep kits available at the front desk for guests that include ear plugs for noise.

10/10 – Uitstekend

B

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome facilities and staff
1 nacht verbleven in april 2024
Reactie van Rick op 19 apr 2024
Thank you so much for your comments. We were so happy to see that you had a great stay with our staff and hotel. We hope you will visit us again soon!

10/10 – Uitstekend

B

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Awesome facility and staff
1 nacht verbleven in april 2024
Reactie van Rick op 19 apr 2024
Thank you so much for taking the time to leave us your comments. We were so glad to see you enjoyed our awesome hotel and staff!

8/10 – Goed

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Rick op 1 apr 2024
Thank you for your feedback. We hope to see you again during your next trip to the Chicagoland area

4/10 – Matig

Mary

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
carpeting in hallways not vacuumed. Under construction. Didn't clean our room unless we begged them to. Said don't clean rooms since covid.
4 nachten verbleven in maart 2024
Reactie van Rick op 1 apr 2024
Thank you for your feedback. I am very sorry for the issues you encountered during your stay. We have shared your comments with our housekeeping management team to make sure this does not happen again.

10/10 – Uitstekend

James Yezi

Reisde met familie
Positief: Personeel en service, voorzieningen
Its good for this price. Easy to get on highway.
3 nachten verbleven in maart 2024
Reactie van Rick op 1 apr 2024
Thank you for your feedback. We were so happy to see you enjoyed your stay. We hope to see you again soon!

8/10 – Goed

Gregory

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great
1 nacht verbleven in maart 2024
Reactie van Rick op 27 mrt 2024
Thank you for your comments. We were glad to see that you enjoyed our great hotel. We hope to see you again soon during your next trip to the Chicagoland area

4/10 – Matig

Heidi

Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The service staff were good except for their casual attire. I did not think they were the people who worked there, I thought they were guests staying there. And when you are giving someone your credit card to pay for your room you want to feel secure in who you are giving it to. The front desk associate was wearing jogging pants and a hoodie with the hood on over his head and it shaded his face which made it difficult to see his face. The room was very outdated, cracked lampshades, no vent in bathroom, furnishings, train tracks by the building, hot breakfast wasn’t served (said that something was broken), it was rough. Everything seemed like it was ok until we went to bed and all we could smell through the vents was marijuana-when it’s going through the vents there’s nothing you can do, you are stuck smelling it. Moving to another room wouldn’t have helped. It was not a great experience.
2 nachten verbleven in maart 2024
Reactie van Rick op 27 mrt 2024
Thank you for your feedback. I am very sorry for the issues you encountered during your stay. I am sharing this with our management team to make sure we address these concerns so they will not happen again. We are looking forward to our renovation to be completed soon and hope you will give us a try again in the future

8/10 – Goed

Erik

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Rick op 21 mrt 2024
Thank you for your feedback. We hope to see you again soon!

2/10 – Ontzettend slecht

Latoya

Reisde met familie en kleine kinderen
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Hotel rooms completely nasty an beyond old fashion. Carpet looked like it hadn’t been vacuumed in years! The bed mattress hard like cardboard. And the sheets was dingy
1 nacht verbleven in februari 2024
Reactie van Rick op 15 mrt 2024
Thank you for your feedback. I am very sorry for your experience as that is certainly not the typical experience our loyal guest have come to enjoy at our hotel. We have shared your concerns with the housekeeping management team to ensure that this doesn't occur again.

4/10 – Matig

Jennifer

Reisde met een groep, Zakenreiziger
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No pool, no hot tub, we weren’t able to control heat/air
1 nacht verbleven in maart 2024
Reactie van Rick op 7 mrt 2024
Thank you for taking the time to leave us your comments. I apologize for our pool water being cold during your stay and thankfully we have that fixed already. We hope to see you again soon.

4/10 – Matig

Satoshi

3 nachten verbleven in februari 2024
Reactie van Rick op 7 mrt 2024
Thank you for your feedback. I have sent you a direct message to get further details about your stay

10/10 – Uitstekend

Jennifer

Positief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Rick op 1 mrt 2024
Thank you for your comments. We were glad that you enjoyed our hotel and hope you will visit again soon!

8/10 – Goed

Arthur

Reisde met partner
Positief: Netheid, personeel en service
Convenient access to interstate.
2 nachten verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your comments. We were glad you enjoyed your stay and our close proximity to I-290

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service, comfort kamer
1 nacht verbleven in februari 2024
Reactie van Rick op 1 mrt 2024
Thank you for your feedback. We hope that you enjoyed your stay at our hotel and I have sent you a direct message to thank you

10/10 – Uitstekend

B

Reisde met partner
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Short staffed hard to finds someone at the counter
1 nacht verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your feedback. I am pleased you were able to enjoy your time with us and I am sorry for the wait at the front desk counter. We will be sure to review with the staff involved.

4/10 – Matig

Kimberly

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
My whole purpose to come was for a getaway and to enjoy the pool which was broken so I couldn’t get in,night staff was rude and loud on their personal phones talking about quitting,housekeeping never came to make my bed after telling me she was,it was all bad.
2 nachten verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your comments. I am very sorry for the experience you had with our staff and pool area. We had to wait longer then expected for our new heater to arrive. We have addressed your concerns as well with the staff involved to ensure this does not occur again.

2/10 – Ontzettend slecht

Natalie

Zakenreiziger
Negatief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Terrible stay
Bugs everywhere. Hallways smell like urine. Key cards stop working after one day. Elevator floors have probably never been vacuumed. Elevators slow and don’t function well. I would never stay here again.
3 nachten verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your feedback. I am truly sorry for your experience as this is not a typical situation we have at this hotel. I have sent you a direct message to talk with you further.

6/10 – Redelijk

Natalie

Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Large helpful & kind staff member clearly has a bathing issue, but fortunately the smell was only near her. Property could use transitions on the floor due to ragged carpet (or replace carpet). Pool was out, treadmill was out, main light in our bathroom was out--apparently bulbs are on order(?)--meant that we delayed bath for my small child)--and had to ask for a plug to use the bath instead of shower (not built in), plus toilet handle stuck & ran. Walls were thin & I could hear traffic through the windows. Maintenance & better management would serve Holiday Inn Express better here. If I were higher management, I'd give them a talking to, or simply fire them. If this is not a good part of town, guests have little idea. The good beds and breakfast saved the day here, but wow. Glad it was only 1 night.
1 nacht verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for taking the time to leave us your feedback. I am truly sorry for your experience as this is not the typical stay that our loyal guest have come to enjoy at our hotel. I have reviewed your concerns with our management team to make sure something like this does not occur again

4/10 – Matig

robert

Negatief: Netheid, staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your feedback. I have sent you a direct message to get further details about your stay at our hotel.

8/10 – Goed

James, Edwardsville

Positief: Personeel en service, staat van de accommodatie en faciliteiten
Every thing is good
1 nacht verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your feedback! We were glad you enjoyed your stay with us and hope to see you again soon!

8/10 – Goed

Jon

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Good cost/value ratio
We were visiting friends in a nearby city, celebrating a birthday. The hotel was closeby, moderately expensive, and easy to drive to. The hotel associates were helpful, courteous, and made our stay comfortable.
1 nacht verbleven in februari 2024
Reactie van Rick op 27 feb 2024
Thank you for your comments. We were glad that you enjoyed our helpful staff and our convenient location. We hope you will visit us again soon during you next visit to the Chicagoland area

8/10 – Goed

Richard

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great time
2 nachten verbleven in februari 2024
Reactie van Rick op 1 mrt 2024
Thank you for your feedback. We are glad you had a great time at our hotel and we hope to see you again soon!

2/10 – Ontzettend slecht

Jason

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Worst place to stay!!!
It was very disappointed first we was greeted by someone who look like she is not happy with her job. Our check in time is 3pm she told us they don’t do check in until 4pm, me and my family was traveling all day mind you. I show her all my booking information so she honored the agreement. Up on arriving to our room we noticed that the room was not even clean, we went back down to talk to her and she want to have an attitude because she gave us a duty room. Hats out to the maintenance supervisor she was more help to us the the front desk girl. She even ask her why would she even give us a room that’s not clear in the system when there is one available? When my wife heard this she got upset because she deliberately have us waiting with our 3 kids and still say we got to wait until it was clean. I don’t understand why people like this even work at a place where you got to deal with customers? We was in room 315, I even slip in the bathroom because the shower curtain doesn’t stop the water from flowing out I didn’t realize it until it was too late. I try calling the manager but he never seem to be at his desk. All the furniture where terrible and falling apart.
1 nacht verbleven in februari 2024

2/10 – Ontzettend slecht

Tamika

Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Bugs, and overall cleanliness
1 nacht verbleven in februari 2024

8/10 – Goed

Consuella

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in februari 2024

8/10 – Goed

John

Reisde met familie en kleine kinderen
Positief: Personeel en service, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
Property is in need of improvements- paint, new mattresses, etc… Staff is fantastic and friendly. Breakfast was wonderful. There seemed to be a box elder bug issue.
1 nacht verbleven in februari 2024

8/10 – Goed

Marcellus

Positief: Netheid, personeel en service en comfort kamer
It was nice Quiet everything worked. The only problem was the TV was a bit difficult to operate and outside grounds was trashy nice good curb appeal
1 nacht verbleven in januari 2024

8/10 – Goed

Fumilayo

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024

6/10 – Redelijk

Cynitha

Reisde met partner
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property needs make over, lobby & room smelled and look worn, broken furniture, stained carpet etc. Location is why we stayed convenient off express way and located across from mall and restaurants
1 nacht verbleven in januari 2024

6/10 – Redelijk

Mary

Reisde met familie
Negatief: Netheid, staat van de accommodatie en faciliteiten
Fine if you need to just sleep
Hotel was fine but it’s old and the room was dirty in that there were still smudges on the walls and the carpet and furniture is old. The hotel smelled bad when you walk in and the halls smelled
3 nachten verbleven in januari 2024

2/10 – Ontzettend slecht

Troy

1 nacht verbleven in januari 2024

6/10 – Redelijk

Brian

Negatief: Staat van de accommodatie en faciliteiten
I could tell that the room was not cleaned properly
1 nacht verbleven in december 2023

6/10 – Redelijk

Markus

Reisde met familie
2 nachten verbleven in december 2023

6/10 – Redelijk

U

Reisde met familie
Positief: Personeel en service
Negatief: Netheid
The room was dirty, apparently the person in the next room was smoking marijuana, the smell was unbearable, too much noise. But not all was bad, the breakfast was pretty good
2 nachten verbleven in december 2023

10/10 – Uitstekend

Maria

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Raven

1 nacht verbleven in december 2023

8/10 – Goed

TERRY

1 nacht verbleven in december 2023

2/10 – Ontzettend slecht

Tamika

1 nacht verbleven in december 2023

10/10 – Uitstekend

elmer

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Decent rate, reasonable continental breakfast
2 nachten verbleven in december 2023

10/10 – Uitstekend

Rachelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I like everything about it
1 nacht verbleven in december 2023

10/10 – Uitstekend

Owen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023

10/10 – Uitstekend

Sade

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We loved the free breakfast
1 nacht verbleven in december 2023

10/10 – Uitstekend

Francis, Aldie, VA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
brilliant service and thank you. Francis
1 nacht verbleven in december 2023

10/10 – Uitstekend

Marcel

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
All good 👍
1 nacht verbleven in december 2023