Exterieur

Beoordelingen van Hyatt Place Chicago/Downtown - The Loop

3 out of 5
Hyatt Place Chicago/Downtown - The Loop
28 North Franklin Street, Chicago, IL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 542 van 1002 beoordelingen" "
Gastenscore: 8 - Goed. 238 van 1002 beoordelingen" "
Gastenscore: 6 - Redelijk. 103 van 1002 beoordelingen" "
Gastenscore: 4 - Matig. 58 van 1002 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 61 van 1002 beoordelingen" "

8,8/10

Netheid

8,6/10

Personeel en service

8,2/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Linda

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff pleasant and professional. There were no issues that had to be addressed.
2 nachten verbleven in mei 2024
Reactie van Halil/Gallery Host op 22 mei 2024
Dear Linda,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

10/10 – Uitstekend

Raquel

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a great place to stay
4 nachten verbleven in maart 2024
Reactie van Halil/Gallery Host op 22 mei 2024
Dear Raquel,Amazing feedback. Thank you so much for giving us 5 stars!

10/10 – Uitstekend

Tiffani

Reisde met een groep, Reisde met partner
Everything was wonderful! Great location! Beautiful rooms!
2 nachten verbleven in mei 2024
Reactie van Halil/Gallery Host op 19 mei 2024
Dear Tiffani,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

10/10 – Uitstekend

Alicia, Detroit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything about this property was great
2 nachten verbleven in mei 2024
Reactie van Halil/Gallery Host op 18 mei 2024
Dear Alicia,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 – Uitstekend

Robin

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
walking distance to nearly everything. Breakfast was good
2 nachten verbleven in mei 2024
Reactie van Halil/Gallery Host op 15 mei 2024
Dear Robin,Thank you! Your positive feedback is much appreciated.

10/10 – Uitstekend

Norbert

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoy my stay there
3 nachten verbleven in mei 2024
Reactie van Halil/Gallery Host op 14 mei 2024
Dear Norbert,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 – Uitstekend

Patricia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was in a great location!
3 nachten verbleven in april 2024
Reactie van Kind Regards op 10 mei 2024
Dear Patricia,We really appreciate you taking the time to leave us a 5-star review. It means a lot to us.

10/10 – Uitstekend

Carlos

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Halil/Gallery Host op 7 mei 2024
Dear Carlos,Thank you for the 5-star review! We value your feedback and can’t wait to serve you again.

6/10 – Redelijk

Grayden

Positief: Netheid, personeel en service
5 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 5 mei 2024
Dear Grayden,Thank you for the review! Your feedback is much appreciated and helps our team improve.

8/10 – Goed

Feng Ming, Brooklyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property is graey for families with kids.
3 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 18 mei 2024
Dear Feng Ming,We really appreciate you sharing your review of our service. Thank you!

10/10 – Uitstekend

christy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was convenient for walking distance to areas.
1 nacht verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Christy,We're pleased you found our hotel's location to your liking. Our goal is to offer convenience and comfort to all our guests, making their travels as smooth as possible

8/10 – Goed

Dylan, Cedar Rapids

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Parking is super expensive no extra sheets for the double pull out not much around the hotels for bars or restaurants staff was super nice and view was great
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Dylan,Your compliments on our staff's service are greatly appreciated. Parking fees vary between 50-75 in the city centre. Restaurants around our hotel usually serve to business headquarters 10-5 pm and closed on Sundays. We suggust to go river north or west loop by car distance 10 minutes.

10/10 – Uitstekend

Monet

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
i had an amazing place. only thing was there was no microwave. but the staff was great and the building. special shout out to the night and overnight staff. i arrived late and they treated me and my girls with the best care!
3 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Monet,Your compliments on our staff's service are greatly appreciated. We aim to create memorable experiences for our guests, and it's rewarding to know we succeeded with your stay

8/10 – Goed

Kelsey

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was clean. Staff were nice and very helpful. I didn’t like that we had to park in a ramp around the corner and pay so much. However I think that’s anywhere in Chicago
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Kelsey,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. You're right about parking fees, vary between 50-75 in the city centre.

8/10 – Goed

Stephanie

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The main issues we had was that there wasn't enough coffee pods for our two night stay, and we were missing linens and pillows for the sofa bed. Also, the curtains were a little difficult to open after they had been closed. Otherwise, everyone was very friendly and helpful and our view was amazing!
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
We appreciate your feedback Stefanie. It's fantastic to hear you enjoyed our view. You may always ask sofa bed set (we send upon request) and additional coffee pods to reception team.

8/10 – Goed

Kevin

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Netheid
The staff was very attentive to immediate request. thanks to the management team
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Kevin,We're thrilled to hear that our staff made a great impression on you with their friendly and attentive service. Your kind words will be shared with the team as a testament to their hard work

10/10 – Uitstekend

Nosa

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really enjoyed my stay here
1 nacht verbleven in april 2024
Reactie van Lydia op 28 apr 2024
Dear Nosa, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. We also enjoyed having you stay with us.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future. Best RegardsLydia SabbahFront Office Manager

10/10 – Uitstekend

Robert

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is very nice
1 nacht verbleven in april 2024
Reactie van Lydia op 28 apr 2024
Dear Robert, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Dave

1 nacht verbleven in april 2024
Reactie van Hallil/Gallery Host op 18 mei 2024
Dear Dave,Amazing feedback. Thank you so much for giving us 5 stars!

10/10 – Uitstekend

Daniel Alberto

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a very good place to stay for the weekend.
3 nachten verbleven in april 2024
Reactie van Lydia op 28 apr 2024
Dear Daniel, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Staci

1 nacht verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Staci, Thank you for the wonderful review! We're thrilled to hear you enjoyed your stay and found comfort in our accommodations. Our staff looks forward to welcoming you back in the future!

10/10 – Uitstekend

Cathy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
A nice, sophisticated, quiet hotel in a calm area of downtown. Close to a train station and several bus stops if you are trying to get around using CTA.
2 nachten verbleven in april 2024
Reactie van Lydia op 28 apr 2024
Dear Cathy, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Shakita

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Property location was convenient to a lot of great restaurants and sightseeing options during our trip.
3 nachten verbleven in april 2024
Reactie van Lydia op 28 apr 2024
Dear Shakita, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 – Goed

MAURICIO, dacula

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Lydia op 24 apr 2024
Dear Maurico, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 – Redelijk

Nikita

Reisde met familie
Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No housekeeping and very small pool area with hours 8am-8pm
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Nikita,Thank you for providing us with your valuable feedback. We’re disappointed to hear that our pool wasn’t exactly to your liking.

10/10 – Uitstekend

Alisa

2 nachten verbleven in april 2024
Reactie van Halil/Kind Regards op 11 mei 2024
Dear Alisa,We really appreciate you sharing your review of our service. Thank you!

10/10 – Uitstekend

Tori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lydia op 20 apr 2024
Dear Tori, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be.If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Richard De

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in april 2024
Reactie van Lydia op 18 apr 2024
Dear Richard, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Eshwar

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and courteous staff
1 nacht verbleven in april 2024
Reactie van Lydia op 18 apr 2024
DearThank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

6/10 – Redelijk

Patricia, Miami

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Lydia op 20 apr 2024
Dear Patricia, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 – Goed

Jacquelyn

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en voorzieningen
Great location. Excellent breakfast included with stay. Air conditioning did not work in room.
3 nachten verbleven in april 2024
Reactie van Lydia op 20 apr 2024
Dear Jacquelyn, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Oksana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good
2 nachten verbleven in april 2024
Reactie van Lydia op 18 apr 2024
Dear Oksana,Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Brianna

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lydia op 18 apr 2024
Dear Brianna, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 – Goed

Adriana

1 nacht verbleven in april 2024
Reactie van Halil/Gallery Host op 5 mei 2024
Dear Adriana,Thank you for the review! Your feedback is much appreciated and helps our team improve.

10/10 – Uitstekend

Zohra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful place
3 nachten verbleven in april 2024
Reactie van Lydia op 18 apr 2024
Dear Zohra, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

10/10 – Uitstekend

Karen

3 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 4 mei 2024
Dear Karen,Thank you for the 5-star review! We’re here to serve you anytime.

8/10 – Goed

Jasmine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Location Location Location
2 nachten verbleven in april 2024
Reactie van Lydia op 14 apr 2024
Dear Jasmine, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

10/10 – Uitstekend

Britany

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed the atmosphere and friendly staff, will definitely stay again.
1 nacht verbleven in april 2024
Reactie van Lydia op 14 apr 2024
Hello Britany, Thank you for taking the time to leave a review, and we appreciate the kind feedback. We hope to hope to be of service to you again in the near future.

8/10 – Goed

Jenny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Lydia op 18 apr 2024
Dear Jenny, Thank you for completing our Guest Survey regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. If I can be of any assistance to you, please contact me directly. We look forward to being of service to you in the near future.

8/10 – Goed

Luis

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
.
1 nacht verbleven in april 2024
Reactie van Lydia op 14 apr 2024
Dear Luis, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

10/10 – Uitstekend

Katherine

Positief: Netheid
2 nachten verbleven in april 2024
Reactie van Lydia op 14 apr 2024
Dear Katherine, Thank you for taking the time to leave a review, and we appreciate the feedback. We hope to hope to be of service to you again in the near future.

6/10 – Redelijk

Josalin

Positief: Netheid, personeel en service
parking was highly priced and no room service
3 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 1 mei 2024
Dear Josalin,Thank you for your feedback. We're select service hotel and unfortunately room service is not available. Parking fees vary between 50-75 in the city centre.

10/10 – Uitstekend

Leroy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great place and good location in downtown Chicago
1 nacht verbleven in april 2024
Reactie van Halil/Gallery Host op 13 apr 2024
Dear Leroy,We’re grateful that you took the time to leave us a review. Thanks a lot!

10/10 – Uitstekend

Natalie

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel breakfast was good
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 10 apr 2024
Dear Natalie,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

10/10 – Uitstekend

Byung Jo

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very kind staffs and front desk. I appreciate that!! The hotel is very close to Skydeck and public parking lots
2 nachten verbleven in maart 2024
Reactie van Halil/Gallery Host op 10 apr 2024
Dear Byung Jo,Amazing feedback. Thank you so much for giving us 5 stars!

8/10 – Goed

Brent

2 nachten verbleven in maart 2024
Reactie van Halil/Gallery Host op 10 apr 2024
Dear Brent,Thank you! Your positive feedback is much appreciated.

4/10 – Matig

Dominique

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
This property was actually very nice, clean, and modern. I just didn’t appreciate the rudeness we experienced with one of the staff members. I was unaware that there was a “quiet time” stipulation after 10pm upon booking, which should have been reiterated during check in. My family was there for a quick weekend staycation for the start of spring break. Our hotel room was called after 10pm about a noise ordinance that we were violating, stating that our music was too loud & we were getting complaints and if it happen again we’d be escorted off the premises. However, we weren’t playing any music at the time & our girls were only giggling watching a movie. I was told verbatim that my girls couldn’t even laugh. We didn’t appreciate this at all especially because this was suppose to be a “kid friendly” hotel. We were also told that security came up and confirmed that our music was loud and they could hear it from the elevator. I thought protocol was to knock and give a verbal warning if there was a true issue. I’m confused because we weren’t playing music at the time but, we did hear very loud music on our floor from someone else’s room. I just feel like the customer service is not up to par and needs a major adjustment. No. I will not be staying at this hotel ever again.
2 nachten verbleven in maart 2024

10/10 – Uitstekend

Anthony

Reisde met familie
Very nice hotel. Great breakfast
2 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 8 apr 2024
Dear Anthony,We’re so grateful that you took the time to leave us a 5-star review. Thank you!

6/10 – Redelijk

Esmenia

Positief: Netheid, personeel en service
3 nachten verbleven in april 2024
Reactie van Halil/Gallery Host op 8 apr 2024
Dear Esmenia,We really appreciate you sharing your honest review of our service. We see that your expectations not filled, and we need to achieve more goals. Thank you!

10/10 – Uitstekend

Mechelle

Reisde met familie
Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Hotel was amazing but staff and bar need some work
2 nachten verbleven in maart 2024
Reactie van SA op 6 apr 2024
Thank you for your review regarding your recent stay at our hotel. Please know that your feedback is extremely valuable to us and we will utilize your response to make every guest experience the best it can be. I greatly appreciate your kind words and they will be celebrated with the entire team.