Terras

Beoordelingen van Hyatt Regency Deerfield

4 out of 5
Hyatt Regency Deerfield
1750 Lake Cook Rd, Deerfield, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 544 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 265 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 95 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 47 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 49 van 1000 beoordelingen" "

8,8/10

Netheid

8,8/10

Personeel en service

8,2/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Davy

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2018

10/10 – Uitstekend

li

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Customer Service op 13 mei 2024
Li, thank you for choosing the Hyatt Regency Deerfield North Shore and leaving such a high rating. We're pleased to see that your experience was enjoyable and we hope to have the pleasure of welcoming you back during your next visit to the area.

8/10 – Goed

Mitra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2024
Reactie van Customer Service op 12 mei 2024
Mitra, we're delighted to see your positive rating for Hyatt Regency Deerfield North Shore. Our goal is to provide an exceptional experience for each guest, and it brings joy knowing we've achieved that. We look forward to welcoming you back in the near future. Safe travels!

10/10 – Uitstekend

Robson

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really good hotel , I highly recommend
2 nachten verbleven in april 2024
Reactie van Customer Service op 10 mei 2024
Robson, thank you for your glowing endorsement of Hyatt Regency Deerfield North Shore. We're thrilled to hear you enjoyed your stay and appreciate your recommendation. We look forward to welcoming you back in the future.

4/10 – Matig

sue

Reisde met partner
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
They didn’t clean our room 2 days,even after we told them down stairs. The hall ways always had food on the floor.
5 nachten verbleven in april 2024
Reactie van Customer Service op 29 apr 2024
Sue, we appreciate your feedback after your recent stay. It's unfortunate to hear about the disruptions you encountered, in particular with your room cleanliness and hallway tidiness. We assure you that these instances are not the standard we strive for. Your comments will be passed on to our housekeeping colleagues for awareness and appropriate action. We hope to offer a better experience on your next visit.

6/10 – Redelijk

Michelle J

Reisde met familie
Positief: Staat van de accommodatie en faciliteiten
Foyer is beautiful. When i booked the room with a king bed and sleep sofa we planned on using the sleep sofa for my son and i booked the room for 3 people. The sheets on the sofa were dirty and there were only enough towels for 2 people.
2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Michelle J, thank you for bringing your concerns to our attention. We're glad to hear our foyer met your expectations. On the other hand, we regret any inconvenience related to the bed arrangements and linen supplies. Rest assured, our team members are geared towards providing a seamless experience and your feedback will aid us in ensuring future guests' comfort. We hope you'll consider a return visit so we may have another chance to better serve you.

8/10 – Goed

Thomas

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed the hotel and the people were great.
1 nacht verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Thomas, it's great to hear that you enjoyed your stay at the Hyatt Regency Deerfield North Shore. Our team members truly appreciate your generous words. We look forward to hosting you again on your next visit.

10/10 – Uitstekend

Asia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
👍
Reactie van Customer Service op 28 apr 2024
Asia, it's excellent to know you had a wonderful stay at the Hyatt Regency Deerfield North Shore. We're thrilled your experience was satisfying and would be delighted to welcome you back in the near future.

8/10 – Goed

Laura, Chicago

Reisde met partner
Positief: Voorzieningen
Y
1 nacht verbleven in april 2024
Reactie van Customer Service op 27 apr 2024
Thank you for taking the time to leave us a 4/5 rating, Laura!We're thrilled to know we've left you with a wonderful impression. We're looking forward to hosting you again so we can share an even better experience with you at Hyatt Regency Deerfield North Shore.

10/10 – Uitstekend

Lisa

Zakenreiziger
Positief: Voorzieningen
The waitress was quite rude. Other than that, everything was pretty good.
1 nacht verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Lisa, we truly appreciate your comment about your dining experience. It's regrettable that you found the service less than satisfactory. This is an outlier to our usual exemplary dining service. We're delighted though, that you enjoyed the rest of your stay at Hyatt Regency Deerfield North Shore. Your feedback is important and has been communicated to our team. We hope to see you again soon and promise that all aspects of your visit will reflect the high standards we set for ourselves.

8/10 – Goed

Arlan, EDINA

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
Room and service were great. Common ares need to be redone and tv service was horrible
4 nachten verbleven in april 2024
Reactie van Customer Service op 22 apr 2024
Arlan, it's wonderful to hear you appreciated your room and service at Hyatt Regency Deerfield North Shore. Regrettably, it seems like there were areas that didn't meet your expectations. We understand your sentiments about our common areas and the TV service. Your feedback will be instrumental as we continually work to enhance our guest experience. We look forward to your return visit, hoping to surpass your expectations next time.

6/10 – Redelijk

Felicia

2 nachten verbleven in april 2024
Reactie van Customer Service op 12 mei 2024
Thank you for sharing your feedback, Felicia!We are happy that you are satisfied with everything. If there's anything we could have done to make your experience with us more enjoyable, please let us know. We look forward to sharing a more positive experience with you soon.

10/10 – Uitstekend

Juan

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I have always loved staying in the Deerfield, Northbrook area. Excellent services and excellent experience. I definitely will be staying at this hotel in the near future.
6 nachten verbleven in april 2024
Reactie van Customer Service op 20 apr 2024
Juan, your words truly encapsulate what we strive for at Hyatt Regency Deerfield North Shore. It's wonderful that you hold such fond memories with us, and we're glad to hear about your excellent experiences. Knowing that you're considering returning in the near future is the best compliment we could receive. Looking forward to welcoming you back!

10/10 – Uitstekend

Amal

Reisde met familie
Positief: Personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We enjoyed our staying
2 nachten verbleven in april 2024
Reactie van Customer Service op 14 apr 2024
Amal, it's wonderful to hear you enjoyed your stay at Hyatt Regency Deerfield North Shore. We're thrilled we could provide a memorable experience and can't wait for your next visit.

8/10 – Goed

IL

2 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
We appreciate you sharing this positive rating!The comfort of our guests is important to us so we can't wait to see you back again at Hyatt Regency Deerfield North Shore. We want to share an even more enjoyable experience with you next time.

10/10 – Uitstekend

James

3 nachten verbleven in april 2024
Reactie van Customer Service op 28 apr 2024
Thanks, James! It's outstanding your time at Hyatt Regency Deerfield North Shore was fantastic. We can't wait until your next visit!

8/10 – Goed

Mary

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Comfortable and accessible.
1 nacht verbleven in maart 2024
Reactie van Customer Service op 29 mrt 2024
Mary, your positive feedback about Hyatt Regency Deerfield North Shore is warmly appreciated. We're delighted to know that you found our hotel cozy and easily reachable. We look forward to offering you the same comfort in your future stays.

10/10 – Uitstekend

Fausto, Wheeling

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Customer Service op 25 mrt 2024
Fausto, we are thrilled that you had an excellent experience at Hyatt Regency Deerfield North Shore. We sincerely appreciate your five-star rating and hope to welcome you back soon. Thank you for choosing us.

10/10 – Uitstekend

Genna

Reisde met familie en kleine kinderen
Positief: Staat van de accommodatie en faciliteiten
This place was so clean and so nice and so peaceful
2 nachten verbleven in maart 2024
Reactie van Customer Service op 15 mrt 2024
Genna, we're thrilled to hear that you appreciated the cleanliness, ambiance, and tranquility at Hyatt Regency Deerfield North Shore. Thanks for sharing your experience. We look forward to welcoming you back in the future.

10/10 – Uitstekend

Zhanna

Safe quiet
4 nachten verbleven in februari 2024
Reactie van Customer Service op 21 feb 2024
Zhanna, it's wonderful to hear that you appreciated the tranquil ambiance at the Hytt Regency Deerfield North Shore. It is always our priority to provide a secure and peaceful environment for our guests. We would be thrilled to welcome you back soon.

8/10 – Goed

michelle

1 nacht verbleven in februari 2024
Reactie van Customer Service op 21 mrt 2024
Thanks for the 4/5 rating, Michelle!We're happy you had such a lovely stay at Hyatt Regency Deerfield North Shore! We look forward to hosting you again soon for an even more wonderful experience. Thank you again for sharing your rating with us.

8/10 – Goed

janet

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Customer Service op 12 feb 2024
Janet, your positive rating for Hyatt Regency Deerfield North Shore is much appreciated. We hope you had an excellent stay and we're eager to welcome you again in the future. Thank you for sharing your feedback.

4/10 – Matig

Isabel

Reisde met partner
Positief: Personeel en service
The lobby was very beautiful and clean. Front desk staff was great! The room I stayed in was okay but the phone inside did not work, the TV remote was having issues, two of the lights in the room did not work and there was garbage on the floor by the couch when we entered.
1 nacht verbleven in februari 2024
Reactie van Customer Service op 10 feb 2024
Isabel, the team at the front desk appreciate your kind words about their service and the cleanliness and beauty of our lobby. We're truly sorry to hear about the concerns you experienced regarding your room's amenities and cleanliness. Rest assured, we share your concerns with our maintenance and housekeeping teams for their immediate attention and prioritization. We truly value your feedback and hope to get the chance to provide you with a more comfortable and seamless experience next time.

6/10 – Redelijk

Simon

Zakenreiziger
Negatief: Personeel en service
1 nacht verbleven in februari 2024
Reactie van Customer Service op 10 feb 2024
Thank you for taking the time to submit this feedback, Simon.We are very pleased to hear that you found your stay to be agreeable. We regret to hear your time was less than perfect. We will share your feedback with our team moving forward. We look forward to hosting you again so that we can share a better stay with you.

10/10 – Uitstekend

Jorddann, Mundelein

Reisde met huisdieren
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always my favorite place to stay
1 nacht verbleven in februari 2024
Reactie van Customer Service op 9 feb 2024
Jorddann, it's heartwarming to hear that Hyatt Regency Deerfield North Shore remains your top choice for accommodations. We're thrilled to have earned your favoritism. Thank you for your wonderful endorsement and we look forward to many more opportunities to serve you.

10/10 – Uitstekend

Donna

2 nachten verbleven in februari 2024
Reactie van Customer Service op 9 feb 2024
Donna, it's delightful to learn of your high rating for Hyatt Regency Deerfield North Shore. It's our utmost pleasure to consistently provide memorable experiences for our guests. We are eager to welcome you back soon. Thank you for sharing!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten, comfort kamer
Rooms were very hot and uncomfortable
We had two rooms that were connected. When we checked in, the rooms were really hot. We turned the AC on and set it to 60. Seven hours later the rooms were so hot no one could sleep. I had to call and talk with the front desk. Their solution was 2 box fans. This really did not help. The windows were sweating so bad. It was so bad in the middle of the night we actually talked about checking out. Even the lobby was very hot. If we knew it was going to be this hot we would have never stayed here. We had 2 connecting rooms and they were both miserable and no one was able to sleep. If you like a really hot room or perhaps are hatching eggs or sleeping in saunas this place is perfect! Other than that it was ok. But we all woke up miserable and no one slept well.
1 nacht verbleven in januari 2024
Reactie van Customer Service op 29 jan 2024
We regret to learn of the discomfort you experienced in regards to the temperature of your rooms. It's unfortunate that the accommodation we provided in the form of fans wasn't effective to your liking. Ensuring guest comfort is a high priority and we're truly sorry this was not your experience. We'll be sure to address this concern closely with our team members to reduce any possibilities of such incidents occurring in the future. We hope, other than this, you found our facilities satisfactory. Thank you for sharing your feedback; it is critical in helping us refine our services.

8/10 – Goed

Armando

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Customer Service op 8 jan 2024
Armando, thank you for your 4-star rating of Hyatt Regency Deerfield North Shore on Hotels.com. We're glad to see you enjoyed your visit and hope to welcome you back soon for an even better experience.

10/10 – Uitstekend

IRMA CARRILLO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un poco retirado pero vale la pena
5 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Irma, estamos encantados de saber que su estadía en el Hyatt Regency Deerfield North Shore valió la pena. Agradecemos su comprensión de nuestra ubicación y esperamos darle la bienvenida pronto.

10/10 – Uitstekend

Colleen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Tony at checkin was so helpful and very nice . A pleasure
1 nacht verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Colleen, it's heartening to know you had a wonderful experience at the Hyatt Regency Deerfield North Shore, thanks to Tony. His dedication to providing a top-tier service is a testament to our commitment to guest satisfaction. We are thrilled he was able to make your stay a pleasure. We look forward to welcoming you back for another remarkable experience.

10/10 – Uitstekend

IRMA CARRILLO

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Un poco lejos pero el hotel vale la pena
4 nachten verbleven in december 2023
Reactie van Customer Service op 13 jan 2024
Irma Carrillo, gracias por su excelente crítica. Nos complace saber que la experiencia en el Hyatt Regency Deerfield North Shore valió la pena a pesar de la distancia. Nos esforzamos por ofrecer un servicio excepcional y su retroalimentación valida nuestros esfuerzos. Esperamos darle la bienvenida de nuevo en su próxima visita.

10/10 – Uitstekend

Nahin, mulberry

1 nacht verbleven in december 2023
Reactie van Customer Service op 27 dec 2023
Thank you for sharing your perfect rating with us, Nahin!It's wonderful to see how much you appreciated your time at Hyatt Regency Deerfield North Shore! We want everyone to feel right at home at Hyatt Regency Deerfield North Shore. Being able to create a feeling of home is exactly what we aim to do!We look forward to sharing another amazing experience with you soon!

10/10 – Uitstekend

Scott

2 nachten verbleven in november 2023
Reactie van Customer Service op 24 dec 2023
Scott, thank you for awarding a high rating to Hyatt Regency Deerfield North Shore. We are thrilled to know you had a satisfactory stay and we sincerely look forward to welcoming you back in the near future.

6/10 – Redelijk

Sharrie Ann

Reisde met familie en kleine kinderen
Positief: Netheid, voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
So the place wasn’t bad other than it was super hot inside and we were told they shut off the ac. So we were there and it was hot, the room had a smell to it. And all they did was offer a fan. I wouldn’t recommend unless you like it real hot. The windows were sweating
Reactie van Customer Service op 12 dec 2023
Sharrie, it's regrettable that temperature control was not to your satisfaction during your visit. It's also unfortunate there was an unpleasant odor in your room. While we provided a fan as a temporary solution, we understand it may not have fully met your needs. Rest assured, your feedback will be used to review our options for ensuring guest comfort. We hope you will consider us again in the future so we can provide a more comfortable experience.

4/10 – Matig

Michael

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
Average stay
This is an older hotel in need of remodel.
2 nachten verbleven in december 2023
Reactie van Customer Service op 11 dec 2023
Michael, thank you for sharing your feedback. It's unfortunate to hear that your stay didn't live up to expectations. While we maintain our facilities to provide an enjoyable experience, we understand that certain aspects might not seem contemporary to every guest. Your comments will certainly be taken into consideration as we continually strive to improve our guests' experience.

10/10 – Uitstekend

Arrian

1 nacht verbleven in november 2023
Reactie van Customer Service op 15 dec 2023
Arrian, it's fantastic to see your high rating for Hyatt Regency Deerfield North Shore. It seems you had an enjoyable stay with us. We're looking forward to welcoming you back for another perfect experience.

10/10 – Uitstekend

Jae Yeon

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean and nice facility!
3 nachten verbleven in november 2023
Reactie van Customer Service op 22 nov 2023
Jae, thank you for your positive words. At Hyatt Regency Deerfield North Shore, we pride ourselves on providing clean, welcoming spaces for our guests. It is fantastic to hear that you appreciated our well-maintained facility. We hope to welcome you back in the future.

8/10 – Goed

Rishi

5 nachten verbleven in november 2023
Reactie van Customer Service op 10 dec 2023
Thank you for the 4-star rating, Rishi!It's pleasing to know we've left you with a great impression. We can't wait to see you again soon so we can share an even better experience with you at Hyatt Regency Deerfield North Shore. Thank you again for sharing!

10/10 – Uitstekend

jamie

2 nachten verbleven in november 2023
Reactie van Customer Service op 7 dec 2023
Jamie, it's wonderful to hear that you had a stellar experience at Hyatt Regency Deerfield North Shore. We aim to create memorable stays for our guests and we're so pleased you enjoyed yours. We look forward to welcoming you back in the near future for another delightful stay. Safe travels.

10/10 – Uitstekend

HASINA

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice, comfortable stay!
1 nacht verbleven in november 2023
Reactie van Customer Service op 17 nov 2023
Hasina, it's wonderful to hear you enjoyed a comfortable stay at the Hyatt Regency Deerfield North Shore. We're grateful for your feedback and are thrilled that our accommodations met your expectations. Be sure to visit us again for another nice stay.

2/10 – Ontzettend slecht

Mohamed

Negatief: Staat van de accommodatie en faciliteiten
3 nachten verbleven in november 2023
Reactie van Customer Service op 18 nov 2023
We appreciate your feedback, Mohamed.Your experience is not on par with the level of service we're accustomed to sharing with our guests. We do hope for the chance to share a more positive experience with you soon.

10/10 – Uitstekend

Rafiq

1 nacht verbleven in oktober 2023
Reactie van Customer Service op 16 nov 2023
Rafiq, it's thrilling to know you had a wonderful experience at Hyatt Regency Deerfield North Shore. Our team always strives to provide exceptional guest experiences, and your high rating is a testament to their efforts. We're looking forward to welcoming you back for another extraordinary stay in the future.

8/10 – Goed

Greg

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten
Hotel is great, but there should be security cameras in the parking lot. After the first night, the catalytic converter was stolen from my 2010 Prius. A terrible shock, especially as an out-of-towner, with important events to attend.
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 27 okt 2023
Greg, it's great to hear you found Hyatt Regency Deerfield North Shore satisfying. We truly regret hearing about your unfortunate incident with your vehicle. Worry free stays are paramount to us, and we appreciate your insight about parking security, as we consistently work to upgrade our facilities and services. We hope the rest of your visit, including the important events, proceeded favorably. We would be pleased to welcome you back and ensure your next stay with us is seamless.

4/10 – Matig

Nissim

Positief: Personeel en service, staat van de accommodatie en faciliteiten
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 26 okt 2023
Nissim, it is disheartening to acknowledge your rating, indicating a less than adequate experience. Nonetheless, your feedback is valuable as it helps us improve and we certainly hope to welcome you back for a more satisfying experience in the future.

10/10 – Uitstekend

Olena

Positief: Staat van de accommodatie en faciliteiten
5 nachten verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Olena, thank you for taking the time to rate your recent stay with us. It's delightful to know that you enjoyed your time at Hyatt Regency Deerfield North Shore. We appreciate your feedback and hope to welcome you back for another fantastic stay soon.

10/10 – Uitstekend

Daniel

2 nachten verbleven in oktober 2023
Reactie van Customer Service op 23 okt 2023
Daniel, it's fantastic to hear that you had a top-notch experience at Hyatt Regency Deerfield North Shore. We appreciate your rating and would love to welcome you back anytime. Safe travels!

10/10 – Uitstekend

Kevin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in oktober 2023
Reactie van Customer Service op 20 okt 2023
Kevin, thank you for your outstanding score, we're delighted you enjoyed your time at Hyatt Regency Deerfield North Shore. Our goal is always to deliver a fantastic experience for our guests, and it's rewarding to know we achieved that with you. Please consider us for your future travel plans. We're looking forward to welcoming you back!

8/10 – Goed

Yves

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Nice rooms, comfy beds. Nice staff
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 15 okt 2023
Yves, thank you for sharing your experience at Hyatt Regency Deerfield North Shore. We're delighted that you found our accommodations comfortable and our team members friendly. We hope to welcome you back in the near future.

10/10 – Uitstekend

Musheer

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Everything was good, the hotel and room both were very clean
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 15 okt 2023
Musheer, thank you for sharing your positive experience at Hyatt Regency Deerfield North Shore. We are delighted to hear that you appreciated our well-maintained rooms and premises. Your feedback motivates us to continuously strive for excellence. We look forward to welcoming you back.

10/10 – Uitstekend

Carrie

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Customer Service op 11 okt 2023
Carrie, thank you for your top rating! It's wonderful to know that you had such a great experience at the Hyatt Regency Deerfield North Shore. Your satisfaction is paramount to us. We're eager to welcome you back for another outstanding stay soon!