Alle weergegeven beoordelingen zijn gebaseerd op echte gastenervaringen. Alleen reizigers die een verblijf bij ons hebben geboekt, kunnen een beoordeling indienen. We verifiëren beoordelingen op basis van onze richtlijnen en plaatsen alle beoordelingen, of ze nu positief of negatief zijn.Meer informatieOpent in een nieuw venster
Gastenscore: 10 - Uitstekend. 248 van 1001 beoordelingen" "
10 - Uitstekend
248
Gastenscore: 8 - Goed. 267 van 1001 beoordelingen" "
8 - Goed
267
Gastenscore: 6 - Redelijk. 168 van 1001 beoordelingen" "
6 - Redelijk
168
Gastenscore: 4 - Matig. 118 van 1001 beoordelingen" "
4 - Matig
118
Gastenscore: 2 - Ontzettend slecht. 200 van 1001 beoordelingen" "
2 - Ontzettend slecht
200
6,6/10
Netheid
7,2/10
Personeel en service
6,0/10
Voorzieningen
6,6/10
Staat van de accommodatie en faciliteiten
5,0/10
Milieuvriendelijkheid
Beoordelingen
2/10 – Ontzettend slecht
Amanda
Reisde met partner
22 mei 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
We ended up leaving because there were cockroachs everywhere in the room
Amanda
1 nacht verbleven in mei 2024
4/10 – Matig
José A
Zakenreiziger
22 mei 2024
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
the room smell like dog puff, I didn’ was disgusting
They should really stop accepting people with dogs or have a different area only reserved you people with them — was a terrible night
José A
1 nacht verbleven in mei 2024
Reactie van Toni-Ann RediResponse Specialist op 23 mei 2024
Dear José,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. It is regrettable to see that your experience did not meet your expectations, as you indicated that there was an odor in the room, and you were displeased with our hotel accepting pets. This is regrettable to see, as this is not the usual experience our guests have with us. Please know that Red Roof is a pet friendly brand, however, we thank you for providing this feedback.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will have a better stay in your future travels.Very truly yours,Toni-AnnRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Gyselle
Reisde met partner
20 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
If I could give this place 0 stars, I would.
Terrible service.
Room smelled like cigarettes and wasn’t cleaned.
The bedsheets weren’t changed, I seen stains.
I walked into the room and immediately left, I was not staying. I checked out right after I had just checked in. I do not recommend booking here.
I had to look for another hotel.
Gyselle
1 nacht verbleven in mei 2024
Reactie van Sharma RediResponse Specialist op 21 mei 2024
Thank you for taking a moment to leave a review, Gyselle. The staff and I at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS were disappointed to see your 1/5 score. You indicated that our customer service, the cleanliness of your room, the foul odor, and the other concerns mentioned dampened your experience. It is our goal to provide a clean and comfortable stay for all our guests, so I am sorry to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We ask that you give us another opportunity to make a better impression on your next visit to one of our Red Roof locations.Very truly yours, Sharma Red Roof Management RediResponse Specialist
4/10 – Matig
Ferial
Reisde met familie
19 mei 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
The first room that we were in was full of cocroaches. This morning i woke with a deaf cocroach on my bed. They were nice enough to give us another room. But this place needs to be disinfected.
Ferial
1 nacht verbleven in mei 2024
Reactie van Sharma RediResponse Specialist op 20 mei 2024
Dear Ferial, We are sorry to hear about your recent experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. We strive to provide guests with all the comforts of home, so it saddens us to learn that your stay was hindered due to multiple encounters with pests in the first room. Red Roof work with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concern. Nevertheless, it's good to hear that you were given a different room.Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,SharmaRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Carlos
17 mei 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Carlos
1 nacht verbleven in mei 2024
Reactie van Sharma RediResponse Specialist op 19 mei 2024
Hello Carlos, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS and I are disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
10/10 – Uitstekend
Wincenty
15 mei 2024
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Old but clean and this is what is the most important to me!
Wincenty
1 nacht verbleven in mei 2024
Reactie van Recordo, Rediresponse Specialist op 16 mei 2024
Hey Wincenty,Thank you for taking the time to complete our guest survey. Red Roof appreciate your comments regarding your recent stay at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. I'm sorry to hear that you found our property to be dated, however, our cleanliness met your expectations, resulting in a perfect score of 5/5. Red Roof always enjoy hearing about the positive experiences our guests have at our hotels.Thank you again for sharing your experience. Red Roof look forward to seeing you in your future travels.Sincerely,RecordoRed Roof ManagementRediresponse Specialist
8/10 – Goed
Hugo
13 mei 2024
Positief: Staat van de accommodatie en faciliteiten
Hugo
1 nacht verbleven in mei 2024
Reactie van Recordo, Rediresponse Specialist op 15 mei 2024
Hello Hugo, Thank you for taking a moment out of your busy day to complete our survey. The staff at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts and I felt good to see your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Red Roof hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
4/10 – Matig
Arthur A
11 mei 2024
Positief: Netheid, staat van de accommodatie en faciliteiten
My room had the following problems
There was no glass on the sink, my A/C didn't cool, the electricy at the sink area stopped working, the light by the TV was not working and my room was not made up for my stay .
Arthur A
3 nachten verbleven in mei 2024
2/10 – Ontzettend slecht
tom
Zakenreiziger
8 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
There were bugs and termites in the room - Stay was horrible. Customer service took twenty days to get back to me regarding the condition of the room.
tom
1 nacht verbleven in april 2024
Reactie van LaTunde RediResponse Specialist op 9 mei 2024
Dear Tom,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. I was saddened to read that your stay fell short of your expectations due to the insects and all the other concerns you reported. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,LaTundeRed Roof Management RediResponse Specialist
6/10 – Redelijk
Louise Millen
8 mei 2024
Positief: Personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
The staff was friendly and efficient. The room was cleaned fairly well, but needed a deeper clean. Beautiful smell of lilacs blooming walking one way to my room. Unfortunately a very putrid smell of pot the other way.
Louise Millen
1 nacht verbleven in mei 2024
Reactie van LaTunde RediResponse Specialist op 9 mei 2024
Dear Louise,We are sorry to hear your recent experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,LaTundeRed Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Paola, Lockport
Reisde met partner
8 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
AC not working
Could sleep estimated night wake up several times sweating 😡
ABSOLUTELY NOT RECOMMEND!!!!
Paola
1 nacht verbleven in mei 2024
2/10 – Ontzettend slecht
Jesus
Reisde met familie
7 mei 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
TERRIBLE I'm still waiting to get my money back. The smell was terrible, smelled like cigarettes and marihuana all over the place. worst place ever!! Stay away
Jesus
1 nacht verbleven in mei 2024
Reactie van Chirell RediResponse Specialist op 8 mei 2024
Dear Jesus,We are sorry to hear your recent experience at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts did not meet your expectations. I will certainly bring this to the property’s attention in an effort to address your concern. We at Red Roof appreciate your business and truly value your feedback. Sincerely,Chirell Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
alexander
7 mei 2024
Negatief: Netheid, personeel en service
alexander
2 nachten verbleven in mei 2024
Reactie van Chirell RediResponse Specialist op 8 mei 2024
Dear Alexander,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts and I are saddened to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. We hope we have the opportunity to see you again in the future. Sincerely,ChirellRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
MICHAEL
2 mei 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
No A/C first room they have smelled like a cat litter box
MICHAEL
1 nacht verbleven in april 2024
Reactie van Sashauna RediResponse Specialist op 3 mei 2024
Dear Michael,Thank you for taking the time to tell us about your stay at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. I am sorry that your experience did not meet your expectations, prompting your 1/5 score. The situation you described regarding the lack of a AC and the smell of the first room is truly regrettable. We are very sorry for your experience. I can assure you that I have brought your feedback to management's attention in an effort to address your concerns.Our team at Red Roof is committed to satisfying our guests, so we are very thankful for your feedback. Please know that we value you as our guest and appreciate your business. We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area.Very truly yours,SashaunaRed Roof Management RediResponse Specialist
4/10 – Matig
Anhtuyet
Reisde met familie en kleine kinderen
29 apr 2024
Positief: Personeel en service
Negatief: Netheid
The floor boards in the bathroom were warping. The cleaning staff mopped but there was hair still on the floor. We had hair on our bedding that wasn’t ours. The bathtub had a I believe it was a rust stain.
Overall a good place to stay if you don’t require much but not a good place to stay if you plan on spending half the day there.
Personally I rate it a 3/5 but my family wasn’t too happy with it.
Anhtuyet
2 nachten verbleven in april 2024
Reactie van Tianna RediResponse Specialist op 30 apr 2024
Dear Valued Guest, Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. You mentioned that the upkeep of the uncleanliness of the floor, the bedding and the bathtub hindered your stay. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. Red Roof strive to provide guests with all the comforts of home, so I am disappointed to see your 2/5 score.We will take your comments into consideration to make changes to improve our customer experience. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,TiannaRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Dionna
Reisde met familie en kleine kinderen
29 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room smelled of nothing but smoke and marijuana the room also looked as if it hadn’t been cleaned. Lots of ppl hanging out on the stairs some seem to be homeless.
Dionna
1 nacht verbleven in april 2024
6/10 – Redelijk
Stanley
Reisde met familie
24 apr 2024
Positief: Personeel en service
I was not told about requesting towels 24 hours in advance. Front desk should keep a minimum of towels on hand in case of emergency.
Stanley
3 nachten verbleven in april 2024
2/10 – Ontzettend slecht
Willy
Zakenreiziger, Reisde met partner
21 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I can explain is not organised bad bed no microwave either refrigerator
Willy
1 nacht verbleven in april 2024
2/10 – Ontzettend slecht
Hope
Reisde met partner
20 apr 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Smelled like cigarettes and had dead roachee in bed and floors
Hope
1 nacht verbleven in april 2024
Reactie van Samantha RediResponse Specialist op 21 apr 2024
Dear Hope,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. You expressed that the unpleasant odor you encountered along with the pests you described in the bed and on the floors hindered your experience. This was truly disappointing to hear, and we do sincerely apologize. Red Roof works with a Pest Control company who regularly treats the property for pests as is standard in the industry. Rest assured that we take this very seriously and have forwarded your feedback to management in an effort to address your concerns and to work with the specialist to ensure everything is as it should be.In the future, should you stay with us again, please contact our front desk immediately so they can take of the issue in real time to ensure you're comfortable. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,SamanthaRed Roof ManagementRediResponse Specialist
6/10 – Redelijk
Yoko
Reisde met familie
14 apr 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
The staff was friendly and it was very convenient for the purposes of our visit. The room looked clean on the first sight but the floor was not clean, the socks got pet’s hair.
Yoko
2 nachten verbleven in april 2024
Reactie van Tianna RediResponse Specialist op 15 apr 2024
Dear Yoko,Thank you for taking the time to complete our guest survey. We appreciate your comments regarding your recent stay at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. It's so rewarding to read that you were pleased with the friendliness of our staff and the convenience of our location. However, you mentioned that the cleanliness of the floor was not to your liking. Feedback from our guests is always welcome at Red Roof as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. We look forward to seeing you in your future travels.Sincerely,Tianna Red Roof ManagementRediResponse Specialist
8/10 – Goed
MINORU, Jingumae Shibuya
10 apr 2024
Positief: Personeel en service
MINORU
4 nachten verbleven in april 2024
Reactie van Kamaria RediResponse Specialist op 12 apr 2024
Hello Minoru, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Kamaria Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
zoya
Reisde met familie
28 mrt 2024
Positief: Personeel en service
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
When we arrived they placed us in smoking room and we should have been in non smoking, they front desk staff changed our room and put us in another smoking room so we had to change a again. Overall the property is a little sketchy.
zoya
1 nacht verbleven in maart 2024
Reactie van OnielRediresponse Specialist op 28 mrt 2024
Hi Zoya,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. Please accept our most sincere apologies for the rooms you were assigned. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future.Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Sincerely,OnielRedRoof ManagementRediresponse Specialist
2/10 – Ontzettend slecht
Molly
Zakenreiziger
27 mrt 2024
Negatief: Netheid, staat van de accommodatie en faciliteiten
The room was about 100 degrees, reeked of smoke. People hanging around outside with their dogs on the loose. Bedding was stained and dirty. OH and they charged me twice for the room that I stayed in for maybe an hour.
Molly
Reactie van OnielRediresponse Specialist op 28 mrt 2024
Hi Molly,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. Please accept our most sincere apologies for the concerns you described regarding the smell the room had, stains and all the other concerning matters. Know that at RedRoof your feedback is appreciated and will be taken into consideration to makes changes to ensure your satisfaction.We hope that you will give us the opportunity to provide you with a better stay the next time you're in the area.Sincerely,OnielRedRoof ManagementRediresponse Specialist
10/10 – Uitstekend
Regulthafus
16 feb 2024
Regulthafus
2 nachten verbleven in februari 2024
Reactie van Kerry-Lee RediResponse Specialist op 21 mrt 2024
Hello Regulthafus, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS and I are thrilled to have earned your perfect score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Kerry-Lee Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Kenechukwu
Zakenreiziger
8 feb 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Air-conditioning not working, holes in the bedsheets,broken remote control and worn out dirty chairs.
Kenechukwu
1 nacht verbleven in februari 2024
Reactie van Samantha Rediresponse Specialist op 9 feb 2024
Dear Kenechukwu,Thank you for taking the time to tell us about your experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. You indicated the air conditioner was not working, the remote was broken and the bedsheets conditions you described hindered your stay. Please accept our sincerest apologies. I am sharing your feedback with management to ensure that your concerns are addressed.At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging.Very truly yours,Red Roof Management
2/10 – Ontzettend slecht
Juan, Mount Prospect
7 feb 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Juan
1 nacht verbleven in februari 2024
Reactie van General Manager op 13 feb 2024
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
8/10 – Goed
Christopher
2 feb 2024
Christopher
2 nachten verbleven in januari 2024
Reactie van Recordo Rediresponse Specialist op 4 feb 2024
Hello Christopher, Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts and I appreciate your 4/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,RecordoRed Roof Management Rediresponse Specialist
2/10 – Ontzettend slecht
Laura Victoria
2 jan 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Unbelievably bad. They first gave me a room that had people in it. The second one they gave me HAVE NOT BEEN CLEANED after the last guest and one of the beds was not made. I tried changing it again but they only offered to upgrade to a more expensive room. Either the radiator or the pipes were doing an awful hanmer-like noice all night, I killed at least ten cockroaches during the night and the towels had black and yellow stains all over them. Overall felt very unsafe, don't recommend it at all.
Laura Victoria
1 nacht verbleven in december 2023
Reactie van Antonio,RediResponse Specialist op 3 jan 2024
Dear Laura Victoria,I appreciate you sharing your feedback following your stay at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. I was saddened to read that your stay fell short of your expectations due to roaches, uncleanliness, excessive noise and feeling unsafe among other concerns. Please know that we work with a Pest Control company who regularly treats the property for pests as is standard in the industry. I have notified the property of your comments so they can work with the specialists to ensure everything is as it should be. On your next stay, should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure you're comfortable. At Red Roof, it is our intention to have your confidence in our abilities to prevent similar problems in the future. Please know that we value you as our guest and appreciate your business. Thank you for sharing your concerns and I hope you will give us the opportunity to better serve you at Red Roof the next time your travel plans require lodging. Sincerely,Antoniom,Red Roof Management RediResponse Specialist
2/10 – Ontzettend slecht
Candice, montgomery
2 jan 2024
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Candice
1 nacht verbleven in december 2023
Reactie van Olivia RediResponse Specialist op 11 jan 2024
Hello Candice,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts and I appreciate your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip.Sincerely,OliviaRed Roof ManagementRediResponse Specialist
6/10 – Redelijk
John
1 jan 2024
Positief: Personeel en service
Negatief: Staat van de accommodatie en faciliteiten
John
1 nacht verbleven in december 2023
Reactie van Chevanese RediResponse Specialist op 31 jan 2024
Thank you, John, for being our guest at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. We value you as a our guest and welcome your 6/10 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.Thanks again and we hope you’ll visit us again on your next trip!Sincerely,ChevaneseRed Roof ManagementRediResponse Specialist
2/10 – Ontzettend slecht
Aghalya
Reisde met een groep
24 nov 2023
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
roaches everywhere
Aghalya
2 nachten verbleven in november 2023
Reactie van General Manager op 28 nov 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
6/10 – Redelijk
Ronald
17 nov 2023
Positief: Staat van de accommodatie en faciliteiten, comfort kamer
Basic Hotel stay
I booked the Red Roof inn because it was priced a little higher than the budget properties, but I received a budget property experience. The room reeked of cleaning solution, but I was able to use the AC unit to freshen up the room. Bed was comfortable, and the shower was hot. Good for just me, but not for the wife's standards.
Ronald
2 nachten verbleven in november 2023
Reactie van General Manager op 18 nov 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
4/10 – Matig
Seongwoo
Reisde met partner
6 nov 2023
Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Very obnoxious at door
Systems unclear and had mix ups whenever I book thru 3rd party
Seongwoo
1 nacht verbleven in november 2023
Reactie van Devorine Red Roof Management op 8 nov 2023
I appreciate you bringing your experience at our Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts to our attention. I sincerely apologize that your stay didn't meet your expectations as you indicated a mix up with 3rd party reservations and an issue with the door system. Please accept our apologies for any inconvenience caused by these concerns. Your comments will be taken into consideration in an effort to have your concerns addressed and to make changes to improve the quality of our guest services.We hope that you will give us the opportunity to provide you with a better experience the next time you're in the area. Sincerely,Devorine Red Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Alfie
5 nov 2023
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Weekend Stay at RRI
I enjoyed my weekend stay at Red Roof Inn in Arlington Heights.
Alfie
1 nacht verbleven in november 2023
Reactie van General Manager op 6 nov 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
4/10 – Matig
Patricia
1 nov 2023
Negatief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
I would not stay at this property again, it was dirty and the bed wa broken. very unclean
Patricia
1 nacht verbleven in oktober 2023
Reactie van Devorine Red Roof Management op 5 nov 2023
Hi Patricia,Thank you for sharing your honest remarks following your recent visit to our Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts location. I am so disappointed to hear that our accommodations was unclean and the bed was broken. Please accept our sincerest apologies for how these impacted your experience and the impression it left with you. While our goal is to deliver comfortable and clean accommodations for all guests, it appears we fell short. In an effort to have your concerns addressed, we will be sharing your comments with the rest of the team and address the matters with the appropriate department. Feedback from our Red Roof guests are always welcome as we strive to continuously improve the quality of our services.Red Roof wishes you all the best in your future travels.Sincerely,Devorine Red Roof ManagementRediResponse Specialist
4/10 – Matig
Derrick
25 okt 2023
Positief: Netheid
No towels
The room was decent for the price. They had a towel shortage so I had to buy my own towels to wash and dry with.
Derrick
2 nachten verbleven in oktober 2023
Reactie van General Manager op 26 okt 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
10/10 – Uitstekend
Moises, Navarre
21 okt 2023
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice for a quick layover.
Moises
1 nacht verbleven in oktober 2023
Reactie van Dannielle Rediresponse Specilaist op 21 okt 2023
Dear Moises,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. We sincerely appreciate your comments and are happy to hear you had a great experience with us, especially regarding Redroof convenient location. We hope to continue to provide great experiences for you. Positive guest feedback, like yours, is always an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for your kind words. The staff and I would love to provide you with another comfortable stay in the future.Sincerely,Dannielle Red Roof Management Rediresponse Specialist
4/10 – Matig
John
14 sep 2023
Positief: Comfort kamer
Negatief: Personeel en service
Hotel was not very courteous about after driving on the road a long time getting there late having to use the bathroom they had no bathroom for me to use and then the key for the room did not work I almost defecated on myself running back and forth trying to find a key that would open the door. I would never ever stay at that Red Roof again.
John
2 nachten verbleven in september 2023
Reactie van Antonio,RediResponse Specialist op 15 sep 2023
Dear John,Thank you for taking the time to share your feedback regarding your experience at the RED ROOF INN CHICAGO-OHARE AIRPORT/ ARLINGTON HTS. We sincerely appreciate your comments and we're very sorry you were unhappy with your experience. You indicated that you were unsatisfied with what you described as the property not being courteous. We will take your comments into consideration to make changes to improve our customer experience. I do hope that you will return to our hotel, or any of our other brand locations in the future.Sincerely,Antonio,Red Roof Management
2/10 – Ontzettend slecht
michele
5 sep 2023
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Hotel was a welfare hotel someones car was stolen
michele
2 nachten verbleven in september 2023
Reactie van General Manager op 5 sep 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
10/10 – Uitstekend
MARIA
2 sep 2023
MARIA
1 nacht verbleven in augustus 2023
Reactie van General Manager op 22 sep 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
6/10 – Redelijk
carolyn
Reisde met huisdieren
25 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
The staff were very helpful and it was a safe community. The rooms are dated, but clean. It is close to the airport and many eateries.
carolyn
1 nacht verbleven in augustus 2023
Reactie van Nishaye Red Roof Management op 26 aug 2023
Dear Carolyn,Thank you for taking the time to share your feedback regarding your experience at the Red Roof Inn Chicago-O'Hare Airport/ Arlington Hts. I'm happy you were pleased with the helpfulness of our staff and the convenience of our location in close proximity to the airport, prompting your 3/5 score. Our team is committed to satisfying our guests, so we are very thankful for your feedback.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Please know that we value you as our guest and appreciate your business. We do hope you will choose to stay with us again so we can have the opportunity to provide you with a better experience.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
10/10 – Uitstekend
Yanin
22 aug 2023
Yanin
1 nacht verbleven in augustus 2023
Reactie van General Manager op 11 sep 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
6/10 – Redelijk
Kishore Reddy
20 aug 2023
Kishore Reddy
3 nachten verbleven in augustus 2023
Reactie van General Manager op 22 aug 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future!Best regards, Tajas Patel
10/10 – Uitstekend
Yoshio
16 aug 2023
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Yoshio
1 nacht verbleven in augustus 2023
Reactie van Oniel Rediresponse Specialist op 18 aug 2023
Hi Yoshio,Thank you for taking the time to write a review of your stay at the Red Roof Inn Chicago-OHare Airport Arlington Hts. Our goal is to provide a clean and comfortable stay for all our guests and we’re proud to have achieved that with your visit prompting your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve.We appreciate your business and hope that you will give us the opportunity to provide you with another great experience the next time you’re in the area.Sincerely,OnielRediresponse Specialist
2/10 – Ontzettend slecht
Trevor
13 aug 2023
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Don’t do it
Room was dirty and in disrepair. Floors not vaccumed walls dirty. Sheets gross. Just don’t bother with this place folks.
Trevor
1 nacht verbleven in augustus 2023
Reactie van Kerry-Lee RediResponse Specialist op 14 aug 2023
Hello Trevor, The team and I at the RED ROOF INN KINGSPORT want to ensure that you know how much we appreciate guest feedback, it is through insights we are able to better serve our guests. We are sorry for the less than ideal experience. You indicated the room was unclean. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Thank you again for sharing your experience. Sincerely, Kerry-Lee RediResponse Specialist
6/10 – Redelijk
Cesar
8 aug 2023
Positief: Netheid, personeel en service
Cesar
1 nacht verbleven in augustus 2023
Reactie van Devorine RediResponse Specialist op 10 aug 2023
Thank you for taking a moment to complete our survey, Cesar. The staff at the Red Roof Inn Chicago-OHare Airport Arlington Hts and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,Devorine RediResponse Specialist
2/10 – Ontzettend slecht
Melika
Reisde met familie
5 aug 2023
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten
I had to clean this room and purchase sheets I took pics of the nasty floor as well NEVER AGAIN WILL I BOOK HERE IM PISSED OFF
Melika
1 nacht verbleven in augustus 2023
Reactie van General Manager op 5 aug 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel
6/10 – Redelijk
Fernando
27 jul 2023
Positief: Personeel en service
Fernando
1 nacht verbleven in juli 2023
Reactie van Linton Rediresponse Specialist op 28 jul 2023
Dear Fernando,Thank you for taking a moment to complete our survey. The staff at the Red Roof Inn Chicago-OHare Airport Arlington Hts and I appreciate your 3/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Regards,LintonRediresponse Specialist
6/10 – Redelijk
Dan
Reisde met huisdieren, Reisde met partner
22 jul 2023
Positief: Netheid, personeel en service
The room was 84 and took over 6 hours to get temp down to normal. The tv was terrible to use, no local channels, and kept getting fuzzy and freezing.
Dan
1 nacht verbleven in juli 2023
Reactie van Linton Rediresponse Specialist op 24 jul 2023
Dear Dan,I appreciate your feedback following your recent visit at the Red Roof Inn Chicago-OHare Airport Arlington Hts. We thank you for your 3/5 score. However, you stated that the issue with the room temperature, the difficulty you had with the using the TV and the other concerns mentioned hindered your stay. Feedback from our guests is always welcome as we strive to continuously improve the quality of our services. Please know that we value you as our guest and appreciate your business. Thank you again for sharing your experience with us. We would love to see you again, should your travels bring you back to our area.Sincerely,LintonRediresponse Specialist
4/10 – Matig
James
16 jul 2023
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Red Roof Inns
James
2 nachten verbleven in juli 2023
Reactie van General Manager op 26 jul 2023
Thank you for your recent review on our hotel. Your feedback is extremely important to us and will aid us in making improvements in the future. I hope you stay true to your word and would like to return to the Red Roof Inn O'Hare location and lodge with us in the near future! Best regards, Tajas Patel