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Beoordelingen van The Allegro Royal Sonesta Hotel Chicago Loop

4 out of 5
The Allegro Royal Sonesta Hotel Chicago Loop
171 W Randolph St, Chicago, IL

Beoordelingen

8,6

Uitstekend

Gastenscore: 10 - Uitstekend. 651 van 1120 beoordelingen" "
Gastenscore: 8 - Goed. 243 van 1120 beoordelingen" "
Gastenscore: 6 - Redelijk. 123 van 1120 beoordelingen" "
Gastenscore: 4 - Matig. 61 van 1120 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 42 van 1120 beoordelingen" "

9,0/10

Netheid

9,0/10

Personeel en service

7,6/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Rafael, Bogota

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really liked the hotel. Even though the rooms are not as big as a newer hotel, everything was very well kept and the service was outstanding
5 nachten verbleven in april 2024

2/10 – Ontzettend slecht

Wendy

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Poor customer service
2 nachten verbleven in april 2024
Reactie van Jason Smith Front Office Manager op 30 apr 2024
Thank you for taking the time to leave a review. I have forwarded your experience to our leadership team so we may improve our services in the future.

10/10 – Uitstekend

Victoria

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The only thing I would like is for it to have free parking.
1 nacht verbleven in april 2024
Reactie van Jason Smith, Front Office Manager op 28 apr 2024
Thank you for staying with us and thanks for the kind review. We hope you'll come see us again very soon!

10/10 – Uitstekend

Sue, Englewood

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel was gorgeous, super clean, and the staff was very helpful. Bathrooms are small. No valet parking.
2 nachten verbleven in april 2024
Reactie van Jason Smith, Front Office Manager op 23 apr 2024
Thank you for staying with us and taking the time to leave a review. I'm happy to report that valet will be returning to the Allegro this month! Perhaps it's incentive to make a return visit? We hope to see you again soon.

8/10 – Goed

Amanda

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The gym was awesome. The lobby was beautiful.
3 nachten verbleven in maart 2024
Reactie van Nick Bell- Front Office Manager op 20 apr 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Uitstekend

Natalia

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was nice
3 nachten verbleven in maart 2024
Reactie van Nick Bell- Front Office Manager op 20 apr 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

6/10 – Redelijk

Thaneshwor

Negatief: Personeel en service
3 nachten verbleven in april 2024
Reactie van Nick Bell- Front Office Manager op 20 apr 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Uitstekend

Stanley

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Really nice hotel that is centrally accessible to all of the sights that Chicago has to offer. On the first morning, there was a strange noise coming from the pipes that was really loud, but the front desk was attentive and reassigned me a new room and had my luggage transferred while I went out to sight-see during the day. My new room was quiet, clean and beautiful. I really enjoyed my stay and love Chicago!
3 nachten verbleven in april 2024
Reactie van Emma op 15 apr 2024
Dear Stanley,We are so happy to hear you had a great stay with us with compliment to our Front Desk team with swift attention to your concern.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 – Goed

darlene, kent

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel was close to all attractions. Safe at night. Clean. Very friendly staff. Rooms are elegant and spacious.
4 nachten verbleven in april 2024
Reactie van Emma op 15 apr 2024
Dear Darlene,We are so happy to hear you had a great stay with us with compliments of how close we are to all attractions, friendly staff along with our elegant and spacious rooms.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Uitstekend

Jana Ersoz

Positief: Netheid, personeel en service
loved the hotel
2 nachten verbleven in april 2024
Reactie van Jason Smith, Front Office Manager op 14 apr 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

8/10 – Goed

Teresita

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff was very nice & friendly Courteous . The hotel needs more amenities . Bar area needs to be bigger . Play music, more lively. The hotel was clean . Rooms are small & a bit older . Needs painting to not show weathering etc .
2 nachten verbleven in april 2024
Reactie van Jason Smith, Front Office Manager op 14 apr 2024
Thank you for staying with us and thanks for taking the time to leave a review. I have noted your feedback and forwarded to our leadership team for review. I'm glad your stay was pleasant overall, and we hope to welcome you back again in the future.

8/10 – Goed

NINOSHKA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Convenient location, easy check in and check out, room I was in was not huge but perfect for a work trip (I was there for a night, worked well). Staff was friendly, helpful and quick when I asked for something. I have stayed here multiple times when I come in for work trips, it’s been my go to.
1 nacht verbleven in april 2024
Reactie van Nick Bell- Front Office Manager op 9 apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Tanya

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Emma op 9 apr 2024
Dear Tanya,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

4/10 – Matig

Derek

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Many bad issues. Without any real reson hotels have the ability to force a $30 daily charge on top of room rate. Its a bait and switch. They say you get $15 credit for 1 drink at a bar daily only open 1p to 11pm when you dont drink alcohol is useless so im paying $30 for 2 plastic bottles of water left in my room. That costs the hostel pennies. And a drink that costs them $1 so they create backend charges for a hotel with zero amenities, no pool, spa, or gym. A resort fee essentially with no resort. And the restaurant food was the worst I ever had I tragicallyhave to say. 3oz fish for $40 was probably frozen fish, virgin cocktail still $16. Worse than cafeteria food and paid $75 for dinner and $40 for breakfast. $8 for gmo orange juice from a jug. When their menu says fresh squeezed, hell no. $6 for milk not even organic. Literally insane what they get away with there. No way people return to that hotel. They are the essence of corporate greed. In addition, a $100 per night preauthorization charge to the card for "damages and room service" I spoke to the server and they said they have a executive chef, no they have a cook with a high end cost menu and cafeteria quality non-organic food. No way was any food chef quality.
3 nachten verbleven in april 2024
Reactie van Emma op 8 apr 2024
Dear Ms. Derek,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Uitstekend

Kelly

3 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 23 apr 2024
Thank you for staying with us. We appreciate your feedback!

10/10 – Uitstekend

Tatiana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in februari 2024
Reactie van Jason Smith, Front Office Manager op 3 apr 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Omar

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 1 apr 2024
Thank you for staying with us. We appreciate your feedback!

8/10 – Goed

Adarsh

3 nachten verbleven in maart 2024
Reactie van Nick Bell- Front Office Manager op 20 apr 2024
Thank you for staying with us! We are glad you enjoyed your visit and hope to see you again soon.

10/10 – Uitstekend

Bernard

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, great staff, very nice feel overall.
4 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 26 mrt 2024
Thank you for taking the time to leave a review. We re glad you enjoyed your visit. We look forward to hosting you again soon!

10/10 – Uitstekend

Jasmine

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I really enjoyed staying at this hotel it was pretty convenient for me. They do have a destination fee and I believe they charge incidental fees for each night and not just one for your whole stay. You park in a parking garage across the street but the bellhop will take all your belongings to your room. The room itself is pretty small but since I often do solo trips I didnt mind it. I enjoyed the stay overall and plan to stay here again.
2 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 26 mrt 2024
Thank you for staying with us and for leaving a review. We are glad that you found our accommodations to be pleasant. We look forward to your return. Cheers!

4/10 – Matig

John Michael

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Walls were unusually thin. Felt as though I was in the conversations from the rooms next door. Elevators were slow and not functioning correctly. Rooms were small, cramped and the closet was a little space not even big enough to hang up any clothes. Overall the hotel seems to present itself as a high end 5 star hotel and I would not even give it 1 star. Needs a complete overhaul.
3 nachten verbleven in maart 2024
Reactie van Emma op 26 mrt 2024
Dear John Michael,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. To ensure that I fully understand your experience and how we can better serve you moving forward, I would love to set up some time for us to connect.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 – Redelijk

Valine

Positief: Personeel en service
Reactie van Jason Smith, Front Office Manager op 26 mrt 2024
Thank you for your feedback.

8/10 – Goed

Bently

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 22 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Theresa

2 nachten verbleven in maart 2024
Reactie van Nick Bell- Front Office Manager op 8 apr 2024
Dear Theresa, We are so happy to hear you had a great stay with us. If you have any additional comments to help us improve, please do not hesitate to contact us. Looking forward to seeing you soon!

10/10 – Uitstekend

Guadalupe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything was great
1 nacht verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 19 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Elyse

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in maart 2024
Reactie van Emma op 8 apr 2024
Dear Elyse,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 – Redelijk

Sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
3 nachten verbleven in maart 2024
Reactie van Emma op 8 apr 2024
Dear Sandra,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Uitstekend

Jose J

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Second time staying here, it was lovely again and the amenities are much better now too!
3 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thank you for taking the time to leave a review and thanks for coming back. We strive to get better and better each day. You'll have to visit a 3rd time to see what's next! See you soon.

10/10 – Uitstekend

Carlos

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Amazing hotel will return
3 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Larenz

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Amazing staff and a beautiful property
3 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Brittney

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 19 mrt 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Valerie

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check-in experience was amazing! They had champagne and popcorn for us in the lobby.
1 nacht verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thank you for leaving a review! We are glad you enjoyed our St. Paddy's day arrival amenity. We hope to see you again very soon.

10/10 – Uitstekend

Leah

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I love this property! Definitely leans into its vintage energy. The staff is wonderful and rooms are comfortable.
3 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thank you for taking the time to leave a review! Our property certainly has a lot of charm and we are glad you noticed. We hope to be your "home away from home" for your next visit to Chicago.

10/10 – Uitstekend

Elisa

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great area! & customer service.
1 nacht verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
We are glad that you enjoyed our hotel teams. It doesn't hurt that we are centrally located as well. Please stop by again soon.

10/10 – Uitstekend

Mirta

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The clearness, the staff very friendly
4 nachten verbleven in maart 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thanks for leaving a review. We are glad your teams were able to assist you during your visit. They will be waiting for you when you return next!

10/10 – Uitstekend

Khalilah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Beautiful stay!
1 nacht verbleven in februari 2024
Reactie van Jason Smith, Front Office Manager op 18 mrt 2024
Thank you for staying with us! We appreciate your feedback.

8/10 – Goed

Jolee

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Such a beautiful venue! The rooms are so classy and modern. The only downside is the parking situation. We didn't get any details about the parking and then had to find parking a block away.
1 nacht verbleven in maart 2024
Reactie van Emma op 12 mrt 2024
Dear Jolee,We are so happy to hear you had a great stay with us with compliments to our classy and modern feel. If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 – Goed

Maria de los Ángeles

2 nachten verbleven in februari 2024
Reactie van Jason Smith, Front Office Manager op 25 mrt 2024
Thank you for staying with us. We appreciate your feedback.

10/10 – Uitstekend

Colin

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice place, friendly and inviting staff.
2 nachten verbleven in februari 2024
Reactie van Emma op 29 feb 2024
Dear Colin,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Uitstekend

Heidi Anne

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice property
3 nachten verbleven in februari 2024
Reactie van Emma op 27 feb 2024
Dear Heidi Anne,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

6/10 – Redelijk

Kimberly

2 nachten verbleven in februari 2024
Reactie van Emma op 27 feb 2024
Dear Kimberly,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop.We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

6/10 – Redelijk

Ali, Ashburn

Reisde met familie
Negatief: Staat van de accommodatie en faciliteiten
The rooms are small and with room to walk around th bed..
3 nachten verbleven in februari 2024
Reactie van Jason Smith, Front Office Manager op 2 mrt 2024
Thank you for staying with us and thanks for taking the time to leave a review. I apologize that your stay was anything less than pleasant. Please reach out to the hotel directly if there any any other details you would like to share about your visit.

10/10 – Uitstekend

Manrich

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Clean and up to date rooms. Friendly staff
1 nacht verbleven in februari 2024
Reactie van Emma op 20 feb 2024
Dear Manrich,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

8/10 – Goed

Neil

1 nacht verbleven in februari 2024
Reactie van Emma op 21 mrt 2024
Dear Neil,Thank you for taking the time to share your feedback regarding your experience with The Allegro Royal Sonesta Hotel Chicago Loop. Your comments are important to us, as they provide us an opportunity to better serve you.I deeply regret that we were not able to meet your expectations regarding your low satisfaction with The Allegro Royal Sonesta Hotel Chicago Loop. We appreciate you sharing your concerns, and we look forward to ensuring we can exceed your expectations in the future.

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Emma op 20 mrt 2024
Dear Brian,We are so happy to hear you had a great stay with us.If you have any additional comments to help us improve, please do not hesitate to contact us.Looking forward to seeing you soon!

10/10 – Uitstekend

maria

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quiet
1 nacht verbleven in februari 2024
Reactie van Jason Smith Front Office Manager op 8 feb 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Alise

Positief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Jason Smith, Front Office Manager op 6 feb 2024
Thank you for staying with us! We appreciate your feedback.

10/10 – Uitstekend

Aressa

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff and customer service was superb.
2 nachten verbleven in januari 2024
Reactie van Jason Smith, Front Office Manager op 30 jan 2024
Thank you for staying with us and for leaving a glowing review. We hope it won't be too long before you visit Chicago to see us again.

8/10 – Goed

Daisha

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
It was nice an will do another trip again some day
1 nacht verbleven in januari 2024
Reactie van Nick Bell- Front Office Manager op 28 jan 2024
Thank you for staying with us! We appreciate your feedback

10/10 – Uitstekend

Geverifieerde reiziger

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Nick Bell- Front Office Manager op 28 jan 2024
Thank you for staying with us! We appreciate your feedback