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Beoordelingen van The Rose Chicago, Tapestry Collection by Hilton

4 out of 5
The Rose Chicago, Tapestry Collection by Hilton
5200 Pearl Street, Rosemont, IL

Beoordelingen

9,2

Fantastisch

Gastenscore: 10 - Uitstekend. 743 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 168 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 43 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 27 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 20 van 1001 beoordelingen" "

9,6/10

Netheid

9,4/10

Personeel en service

9,0/10

Voorzieningen

9,6/10

Staat van de accommodatie en faciliteiten

9,4/10

Milieuvriendelijkheid

Beoordelingen

6/10 – Redelijk

Don

Positief: Netheid, personeel en service
Negatief: Voorzieningen
Stay was nice. Friendly staff. Asked specifically to be in a room with a refrigerator. No refrigerator was supplied to our room. Made stay not as pleasant.
2 nachten verbleven in mei 2024
Reactie van The Rose Hotel op 22 mei 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 – Ontzettend slecht

Jorddann, Mundelein

Positief: Staat van de accommodatie en faciliteiten
Negatief: Personeel en service, voorzieningen
Aesthetically the hotel is gorgeous but the gentleman answering phones for shuttle is so out of pocket definitely shouldn’t be in hospitality if you can’t even be nice. My flight was cancelled it’s a Sold out weekend in Chicago I was lucky enough to settle for the accommodations I took the shuttle because it was 6 mins to airport and worked to not have to Uber. I walked to shuttle area and noticed it wasn’t there I called they said you have to call to be picked up. I did I was told 2E by jet blue and that shuttle was already on the way will be a minute or so, then I standing where told shuttle just drives by NO STOPPING AT E2… I cloning flabbergasted called guy says well where am I standing I explained I can see terminal 3 and Hilton side and looking at door for E2 2 different drivers both come a gentleman also waiting 45 mins no shuttle we had to walk to 2c….. to get on shuttle. I called multiple times and I was told just take a cab and get a receipt……. I shouldn’t have to take anything out of my own pocket after paying to stay with the shuttle included especially for a 6 minute ride…. I aware the phone guy. I arrived and he was working the front desk and when I checked out I really wanted to talk on someone but didn’t feel comfortable as all I wanted to do was sleep but sadly very embarrassed to be treated this way as a Hilton member
1 nacht verbleven in mei 2024
Reactie van Alejandro J. op 19 mei 2024
Dear JorddannWe are genuinely sorry to hear that you had a bad experience while staying at our hotel. We understand from your comments that our staff was unprofessional and did not help you address your concerns. We apologize for their rude approach. We intend to take this episode very seriously, communicate with our team and arrive at a conclusion as to why such an unfortunate incident occurred. We understand that these instances have prompted you not to revisit our hotel, but we kindly request you give us another chance to compensate for our shortcomings and deliver an excellent guest experience. Please feel free to reach me out directly to ajuka@hilton.com.Sincerely,

8/10 – Goed

Hugh

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The hotel is fairly nice, and the staff was very accommodating, but the neighborhood was not so great
1 nacht verbleven in mei 2024
Reactie van Alejandro J. op 19 mei 2024
Dear Hugh,Thank you for your recent stay and for rating us at 4/5. Your experience matters, and we're pleased that you found your stay enjoyable. We're committed to continuous improvement, and your feedback helps us immensely. If there's anything you'd like us to focus on for a future visit, please don't hesitate to let us know. Looking forward to serving you even better next time.Best regards,

8/10 – Goed

David

1 nacht verbleven in april 2024
Reactie van The Rose Hotel op 22 mei 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Kristina

2 nachten verbleven in april 2024
Reactie van The Rose Hotel op 2 mei 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

james, Cedar Rapids

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Cool modern art feel. Close to Fashion Center outlets and restaurants. In house facilities are very good. Excellent, attentive staff.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 25 apr 2024
Hello James,Thank you for taking the time to rate our hotel with 5 stars! We're thrilled to hear that you enjoyed your stay with us and that we met your expectations. We strive to provide exceptional service and amenities to all of our guests, and we're delighted that we could do so for you. We appreciate your feedback and hope to have the opportunity to welcome you back in the future for another outstanding stay!

8/10 – Goed

Patrick

Zakenreiziger, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Adjacent doors to room open and close extremely loudly which disturbed our sleep each night.
3 nachten verbleven in april 2024
Reactie van Guest Services op 24 apr 2024
Hello Patrick!We are sorry that you were disappointed with your room, and that your stay with us did not meet your expectations. We apologize for the fact that your room does not appear to have been prepared to the standard that we normally provide for our guests. We appreciate your review, many thanks, and we are sorry that you didn't enjoy your stay with us more.

10/10 – Uitstekend

Alla

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in april 2024
Reactie van Guest Services op 24 apr 2024
Hello Alla, Receiving a perfect rating from valued guests like you is such a compliment. We are excited to serve you again! See you soon!

10/10 – Uitstekend

Jamie, Seabrook

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay. Everything was convenient. Property was so cute. I will stay here again.
4 nachten verbleven in april 2024
Reactie van Guest Services op 16 apr 2024
Hello Jamie, Where words fall short, ratings do the job! Thank you for such gracious rating! We're happy to learn that we have succeeded in providing a great guest experience at our hotel. But the plan is to keep getting better and better, and we hope to cherish clients like you by earning your business again and again!

10/10 – Uitstekend

Tamara

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Hotel was easy drive to airport
2 nachten verbleven in april 2024
Reactie van Guest Services op 16 apr 2024
Hello Tamara,Thank you for the perfect rating. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Uitstekend

Andre

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Rose Hotel op 10 apr 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

2/10 – Ontzettend slecht

Isaiah

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in maart 2024
Reactie van The Rose Hotel op 6 apr 2024
Dear Isaiah,We are truly sorry for the negative experience. We hope we can make it right next time.

4/10 – Matig

Jacquelyn

Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Guest Services op 5 apr 2024
Dear Jackelyn,We are truly sorry for the negative experience. We hope we can make it right next time.

8/10 – Goed

Kimberly

Reisde met partner
We had a long layover (11 hrs) on a last min flight cancellation. I booked the hotel based on the reviews and its location. It was very clean & close. We were able to use their free airport shuttle in the morning at 6:30 to return to the airport & that was helpful.
1 nacht verbleven in maart 2024
Reactie van Guest Services op 30 mrt 2024
Hello Kimberly,Thank you so much for your rating. We are glad we could win your trust and provide you with the best. We hope to enhance this experience even further in the future. We are indeed looking forward to your next visit!

10/10 – Uitstekend

kay

Reisde met een groep
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Didn’t mention that we would have to pay 35 just to exit the property.
1 nacht verbleven in maart 2024
Reactie van The Rose Hotel op 17 mrt 2024
Good evening, I do apologize about the inconvenience. Our hotel does charge for overnight parking, and we apologize if that was not properly communicated during your check-in. We do hope to see you again in the future

10/10 – Uitstekend

Brandt

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
-
1 nacht verbleven in maart 2024
Reactie van The Rose Hotel op 10 mrt 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Kenneth Tse-Kin

Reactie van The Rose Hotel op 28 feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Kelly

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff was all extremely nice. We had breakfast there the next day, food was AWESOME and those staff members truly made our stay better. They went out of their way to make sure we had a great experience. I had the breakfast burrito and it was probably the best I've ever had! They also had Starbucks coffee! The room was nice, and updated. But they could have used more pillows. The only downside was that there was no refrigerator in our room. I would definitely stay there again! And would probably have dinner there since the food was so good!
1 nacht verbleven in februari 2024
Reactie van The Rose Hotel op 12 feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Heather

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in februari 2024
Reactie van The Rose Hotel op 10 feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Stefanee

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van The Rose Hotel op 6 feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

SELDA

Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Amazing staff
Excellent customer service
1 nacht verbleven in februari 2024
Reactie van The Rose Hotel op 5 feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Renee

1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 31 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Elizabeth

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 26 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Kristie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 22 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Brian

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 18 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Shenita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 17 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Goed

Bob

Zakenreiziger
Negatief: Personeel en service
1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 11 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Penny

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Guest Services op 10 jan 2024
Dear Penny,Thank you for the perfect score. We hope to see you back at The Rose soon!

10/10 – Uitstekend

Douglas, Elk

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel with an excellent staff, check in was a breeze. The room was very spacious and the bathroom was awesome with a full walk in shower. Food selection was great and did I mention the staff were excellent
1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 10 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Goed

Mary Rose

1 nacht verbleven in januari 2024
Reactie van The Rose Hotel op 10 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Erica

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great decor and environment and friendly and quick check in. Parking charge of $30 was excessive in my opinion for one night.
1 nacht verbleven in januari 2024
Reactie van Guest Services op 8 jan 2024
Dear Erica. Thank you for the feedback. We are happy to known you enjoy the hospitality from our team. We regret to know parking was overprice for you however we assure you our prices are the most economical from the area. Again, thank you for the perfect score!

10/10 – Uitstekend

Denzel

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Guest Services op 8 jan 2024
Dear Denzel. Thank you for the perfect scoreWe hope to see you back soon!

10/10 – Uitstekend

Tatiana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 7 jan 2024
Dear Tatiana, Thank you for the perfect score. We look forward to seeing you again!

10/10 – Uitstekend

Katherine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a very nice hotel for a convenient stay when coming or going to O’Hare.
1 nacht verbleven in december 2023
Reactie van Guest Services op 31 dec 2023
Dear Katherine. Thank you so much for the fabulous rating. We really appreciate your stay and sharing the word about us. We look forward to hosting you soon!

10/10 – Uitstekend

Martin

1 nacht verbleven in december 2023
Reactie van Guest Services op 29 dec 2023
Dear guest,Thank you for the perfect score. We look forward to see you again!

10/10 – Uitstekend

Keith

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great location, Great Shuttle
Excellent, new, modern hotel. Misses… no in room safe, mini-fridge…Hits… restaurant, bar, shuttle and approximation to ohare. We’ll stay again.
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 25 dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Sharmella

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This was by far one of the cleanest hotels I’ve ever stayed at! The room was beautiful and smelled amazing. I even ordered room service and that was delicious. This is now my go to hotel for the Rosemont area.
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 20 dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Sandra

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 20 dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Gaspare

1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 6 jan 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Nicholas

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The staff at the front desk were exceptional. When I asked about adding park and fly, they were more than helpful in taking care of me. They offered free bottles of water and even champagne for the adults. Excellent friendly service. I checked in after 8pm so this wasn't even the day shift!
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 18 dec 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

2/10 – Ontzettend slecht

Sungyun

Zakenreiziger
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van The Rose Hotel op 5 feb 2024
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Uitstekend

Bettina

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 11 dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Myles

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I enjoyed my stay
Reactie van The Rose Hotel op 7 feb 2024
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Eddie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Location and amenities are perfect for short or long stay since its so close to the airport and the city.
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 9 dec 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Uitstekend

jenefer

Zakenreiziger
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 9 dec 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

2/10 – Ontzettend slecht

Kerri

Negatief: Voorzieningen
Absolutely nothing special or unique.
2 nachten verbleven in december 2023
Reactie van The Rose Hotel op 7 dec 2023
Hello, Thank you for taking the time to give us your feedback. We apologize you were less than impressed with your stay. We hope you will reconsider us in the future.

10/10 – Uitstekend

Lucille

1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 23 dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

8/10 – Goed

David

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Peloton King Suite
We had a peloton king suite. It was very clean very comfortable, and the service was excellent. The drawbacks were the closet only has about 6 inches of bar to hang things on, and the TV remote only worked for up to about 7 feet in front of the TV.
1 nacht verbleven in december 2023
Reactie van The Rose Hotel op 6 dec 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Best hotel near ohare by far! Love the hotel and restaurant and bar. Staff was wonderful!
1 nacht verbleven in november 2023
Reactie van Tracie A. op 29 nov 2023
Thank you for taking the time to share your experience. We appreciate the feedback. Here at The Rose, we work hard to ensure your stay is a positive one. We look forward to seeing you next time you visit Chicago!

10/10 – Uitstekend

Jennifer

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van The Rose Hotel op 21 nov 2023
Thank you for taking the time to review your stay with us, we are happy to see you enjoyed your stay here at The Rose. We look forward to having you back soon!