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Beoordelingen van theWit Chicago, a Hilton Hotel

4.5 out of 5
theWit Chicago, a Hilton Hotel
201 N State Street, Chicago, IL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 674 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 166 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 76 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 45 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 39 van 1000 beoordelingen" "

9,2/10

Netheid

9,2/10

Personeel en service

8,8/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Diane, Berkeley Heights

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Fine place. Good location
4 nachten verbleven in april 2024
Reactie van Eric Venegas op 1 mei 2024
Thank you for your review on our hotel, we are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the near future!

10/10 – Uitstekend

Marcus

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jason op 25 apr 2024
Thank you Marcus for the great review!Jason M.Director of Operations

10/10 – Uitstekend

Siglindy

Positief: Netheid
3 nachten verbleven in april 2024
Reactie van Jason op 25 apr 2024
Good Day Siglindy, Thank you for the great review!Jason M.Director of Operations

10/10 – Uitstekend

Tawana

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My husband and I really enjoyed our stay at theWit. Very convenient to the orange line train, restaurants, shopping, etc. The room was pretty clean and had all of the amenities needed. The staff were very helpful and kind. Than at the front desk was specifically helpful with restaurant and tourist ideas. The rooftop was very fun and lively!!! We will definitely be back.
2 nachten verbleven in april 2024
Reactie van Jason op 25 apr 2024
Good Day Tawana, Thank you for staying with us, and providing us with an amazing review. I am so happy to read that you enjoyed your stay with us! We cannot wait to see you again.Jason M.Director of Operations

10/10 – Uitstekend

Dana

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Beautiful property
3 nachten verbleven in april 2024
Reactie van Jason op 16 apr 2024
Good Day Dana Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

10/10 – Uitstekend

Christian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
LOVED IT
1 nacht verbleven in april 2024
Reactie van Jason op 16 apr 2024
Good Day Christian, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice and modern
3 nachten verbleven in april 2024
Reactie van Jason op 16 apr 2024
Good Day Miguel, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

10/10 – Uitstekend

David

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Jason op 16 apr 2024
Good Day David, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

8/10 – Goed

Christian, orlando

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The AC is not cool enough. We woke up sweating at night and we were there in winter.
4 nachten verbleven in maart 2024
Reactie van Jason op 16 apr 2024
Good Day Christian, Thank you for staying with us, I am sorry to read that your HVAC (AC UNIT) wasn't cooling properly for you; however rest assured, we did check the unit and it is working well. We hope you are able to visit in the near future. Jason M.Director of Operations

10/10 – Uitstekend

Amy

1 nacht verbleven in april 2024
Reactie van Jason op 28 apr 2024
Good Day Amy, Thank you for staying with us! Come visit again!Jason M.Director of Operations

10/10 – Uitstekend

Erica

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was relaxing and elegant. I loved the big shower/bath. We were lucky to get a good view of the river from the room window. Ordered breakfast in bed and room service was attentive to whatever we needed. The rooftop bar is a vibe. I didn’t get a chance to go check out the club but other people staying at the hotel said it was decent. I would stay here again.
2 nachten verbleven in maart 2024
Reactie van Jason op 16 apr 2024
Good Day Erica, Thank you for staying with us, and providing an amazing review. We cannot wait to welcome you back to theWit, a Hilton Hotel in the near future. Jason M.Director of Operations

8/10 – Goed

Donna

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Welcome tequila drink upon arrival. Nice room, Good location close to the theater district and the Chicago river. Plenty of parking garages within a couple blocks. Restaurant and nightclub on premises. Comfortable bed and pillows. Bathrobe and extra blanket in closet if needed along with a safe. Room also has a Mini fridge and Kcup coffee maker (KCups included) Good security with key card needed to use elevators.
1 nacht verbleven in maart 2024
Reactie van Jason op 4 apr 2024
Good Day Donna, Thank you for staying with us, and I am trilled to read how you thoroughly enjoyed your stay. We cannot wait for you to return and experience theWit once again! Jason M. Director of Operations

10/10 – Uitstekend

Matthew E.

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Perfect location, great views, great service. Can’t wait to go back.
5 nachten verbleven in maart 2024
Reactie van Jason op 1 apr 2024
Good Day Matthew E, Thank you for staying with us, we greatly appreciate your fantastic review.Come back and visit us again!Jason M. Director of Operations

10/10 – Uitstekend

Gillian

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This place has a great atmosphere. The lady that checked me in was very friendly and made me feel welcomed. Highly recommended The Wit
1 nacht verbleven in maart 2024
Reactie van Jason op 31 mrt 2024
Good Day Gillian, Thank you for staying with us, and providing a great review! Come back and see us again.Jason M.Director of Operations

10/10 – Uitstekend

Jamie

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It was a great experience
2 nachten verbleven in maart 2024
Reactie van Jason op 31 mrt 2024
Good Day Jamie, Thank you for the great review! Come back and visit soon!Jason M.Director of Operations

6/10 – Redelijk

Noe

Reisde met familie
Positief: Netheid
Cuando llegue me agregaron a mi tarifa ya pagada en Expedia unos fees que no estaban desglosados en el precio publicado, un fee llamado Daily mandatory Urban destination Fee de $25 por noche, no hay wifi en la habitacion a menos que pague otro fee, aparte el aire acondicionado no funciona y no solucionan hasta el otro dia, es muy incomodo todo esto, ultima vez que me hospedaria en este Hotel.
Reactie van Jason op 31 mrt 2024
Good Day, Thank you for staying with us, however I would like to clarify somethings; the destination fee does include the Wi-Fi, you do not need to pay separately for that. All of our booking sites alert you about the destination fee and how it would need to be paid at the hotel and not online. I am sorry for any inconvenience this may have caused you.Jason M.Director of Operations

10/10 – Uitstekend

Sara

Reisde met een groep, Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fun, quirky boutique hotel close to restaurants, shopping. Staff is very well trained!
2 nachten verbleven in maart 2024
Reactie van Jason op 31 mrt 2024
Good Day Sara, Thank you for staying with us, and providing us with an amazing review! Come back and visit us again!Jason M. Director of Operations

10/10 – Uitstekend

Kaylene

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Wonderful hotel and staff.
3 nachten verbleven in maart 2024
Reactie van Jason op 31 mrt 2024
Good Day Kaylene, Thank you for staying with us, and providing a great review. Jason M. Director of Operations

10/10 – Uitstekend

ROSE ANN

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Employees are nice
1 nacht verbleven in maart 2024
Reactie van Jason op 31 mrt 2024
Good Day Rose Ann,Thank you for the kind review about our employees!Jason M.Director of Operations

6/10 – Redelijk

Randall

Positief: Netheid, personeel en service
1 nacht verbleven in maart 2024
Reactie van Jason op 31 mrt 2024
Good Day Randall, Thank you for staying with us. Jason m. Director of Operations

10/10 – Uitstekend

Madison

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I loved my room and the view it was the perfect get away.
3 nachten verbleven in maart 2024
Reactie van Carlos Carrera, Director of Front Office op 13 mrt 2024
Hi Madison, we are thrilled to hear that you had a great get away at the Wit! Thank you for staying with us, we look forward to seeing you again soon.

10/10 – Uitstekend

Marvina

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property was very nice I truly enjoyed my my family experience
2 nachten verbleven in maart 2024
Reactie van Carlos Carrera, Director of Front Office op 13 mrt 2024
Hi Marvina, we are delighted to hear that you enjoyed your family experience. We look forward to welcoming you back to the Wit!

10/10 – Uitstekend

Michael J.

2 nachten verbleven in maart 2024
Reactie van Carlos Carrera, Director of Front Office op 13 mrt 2024
Hi Michael, thank you for staying with us! We look forward to welcoming you back very soon.

6/10 – Redelijk

Stephanie

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The hotel and staff were great, but the bathroom door was a real deal breaker. A sliding barn door with approx a 1-inch gap on each side was the only thing that separated the bathroom from the rest of the room. Absolutely no privacy. It’s a real shame because we loved everything else about the hotel, but because of this, we won’t be back.
2 nachten verbleven in maart 2024
Reactie van Carlos Carrera, Director of Front Office op 4 mrt 2024
Greetings Stephanie! Thank you for staying with us and for providing your valuable feedback. We are delighted to hear that our team took great care of you and we hope to see you again.

10/10 – Uitstekend

Jermaine

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Carlos Carrera, Director of Front Office op 29 feb 2024
Greetings Jermaine, Thank you for staying with us, we are happy to hear that you enjoyed your stay and we look forward to welcoming you back very soon.

10/10 – Uitstekend

Jan

1 nacht verbleven in februari 2024
Reactie van Jason op 31 mrt 2024
Good Day Jan, Thank you for the great review. Come visit us again. Jason M.Director of Operations

2/10 – Ontzettend slecht

noor

1 nacht verbleven in februari 2024
Reactie van Jason op 31 mrt 2024
Good Day Noor, I am sorry to read that you didnt enjoy your stay. I would love to know more. Please reach out to me directly at the hotel. Thank youJason M.Director of Operations

10/10 – Uitstekend

Kaylynn

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Loved it 🎊
1 nacht verbleven in februari 2024
Reactie van Jason op 20 feb 2024
Good Day Kaylynn, Thank you for staying with us, and providing us with an amazing review. We would love to welcome you back again in the near future.Jason MudgettDirector of Operations

6/10 – Redelijk

Le'Keyha

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a nice hotel BUT the room i booked was the room i got so i was upset about that but overall it was nice
1 nacht verbleven in februari 2024
Reactie van Jason op 20 feb 2024
Good Day Le'Keyha, Thank you for staying with us. I am sorry to read that you might of received the wrong room type. We will look into this inconvenience that you encountered. Jason M.Director of Operations

6/10 – Redelijk

MIKE, Ottawa

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Location is so great. In the middle of chicago on state st. Beds are very hard and worst tp for sure. Beware of the daily charge, it isnt always true. We called and confirmed we paid the fee and they said yes so we took advantage of the discounts but it was not true and the front desk lady didnt care.
1 nacht verbleven in februari 2024
Reactie van Jason op 20 feb 2024
Good Day Mike, Thank you for staying with us, however I am sorry to read that there was a miscommunication with the Destination Fee. The fee is not charged until time of arrival, as it is a hotel mandated fee and not from Expedia. We apologize for any inconvenience this has caused.Jason M.Director of Operations

2/10 – Ontzettend slecht

Christin

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
Nothing won’t return
1 nacht verbleven in februari 2024
Reactie van Jason op 13 feb 2024
Good Day Christin, Thank you for staying with us, however I am sorry to hear about your experience. I would love to hear more about your stay. Please reach out to the hotel and ask for me, Jason Mudgett, Director of Operations. Thank YouJason Mudgett

10/10 – Uitstekend

ANJELICA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Scenery was amazing
1 nacht verbleven in december 2023
Reactie van Jason op 13 feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 – Uitstekend

tiauna

Reisde met een groep, Reisde met partner
The Roof at the Wit was amazing! The atmosphere, the food and the music was great! Highly recommend😊
1 nacht verbleven in februari 2024
Reactie van Eric Venegas op 18 feb 2024
Thank you for your review on our hotel and ROOF! We are delighted to hear that you had an enjoyable experience, and we look forward to welcoming you back in the near future!

10/10 – Uitstekend

Ann

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Jason op 13 feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 – Uitstekend

Christian

1 nacht verbleven in februari 2024
Reactie van Jason op 31 mrt 2024
Good Day Christian, Thank you for staying with us and leaving a great review. Come back soon!Jason M.Director of Operations

10/10 – Uitstekend

Gisselle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Jason op 13 feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 – Uitstekend

Sergio

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved it
2 nachten verbleven in februari 2024
Reactie van Jason op 13 feb 2024
Thank You, We appreciate your business!Jason M.Director of Operations

10/10 – Uitstekend

Muhammad

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Very safe and comfy rooms
2 nachten verbleven in februari 2024
Reactie van Amalia White op 5 feb 2024
Good evening Mr. Muhammad,Thank you for providing us your feedback. We are so happy you enjoyed your stay with us. We hope to see you sometime soon!Thank you,Front Office

10/10 – Uitstekend

Brian

Positief: Netheid
1 nacht verbleven in februari 2024
Reactie van Amalia White op 5 feb 2024
Good evening Mr. Brian,Thank you for providing your feedback. We are happy to hear that you enjoyed your stay with us. We hope to see you in the near future.Thank you!Front Office

10/10 – Uitstekend

Traci

Positief: Staat van de accommodatie en faciliteiten
Xo
1 nacht verbleven in januari 2024
Reactie van Amalia White op 1 feb 2024
Dear Traci,Thank you for staying with us and providing a 5 star review. We appreciate you choosing to stay with us and hopefully we can have you stay with us in the near future.Kind regards,Amalia White

8/10 – Goed

Katie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Amalia White op 1 feb 2024
Dear Katie,Thank you for providing feedback to us. We hope to see you again soon.Kind regards,Amalia White

10/10 – Uitstekend

Allison, Indianapolis

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved how nice everyone was and kind! My room was perfect, and if you’re going to Chicago to see a show, it’s the perfect place to be!
1 nacht verbleven in januari 2024
Reactie van Amalia White op 1 feb 2024
Daer Allison,Thank you so much for your positive review. We hope to hope to see you soon!Kind regards,Amalia White

10/10 – Uitstekend

Vijay

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Good
3 nachten verbleven in januari 2024
Reactie van Eric Venegas op 19 jan 2024
Thank you for your review on our hotel Vijay! We appreciate your feedback and look forward to welcoming you back in the near future!

4/10 – Matig

Jesus

1 nacht verbleven in januari 2024
Reactie van Jason op 17 jan 2024
Good Day Jesus, Thank you for staying with us, however I am saddened to read that you didnt enjoy your experience. I would love to hear more in detail; please reach out to the hotel and ask for me, Jason Mudgett, Director of Operations. I look forward to speaking with you soon!Jason Mudgett

10/10 – Uitstekend

Illianny

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excellent attention at the front desk, very nice and clean rooms and hotel facilities, not good service in the restaurant I left because they took a long time to attend to me
3 nachten verbleven in januari 2024
Reactie van Jason op 17 jan 2024
Good Day, Thank you for staying with us. I am sorry to read that there was a delay in service in the restaurant. Please when ever something like this occurs, ask for a manager as we would love to resolve the issue right then and there. Once again I am sorry and hope you have a good day. Jason MudgettDirector of Operations

8/10 – Goed

John

Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Negatief: Personeel en service
Breakfast buffet? What breakfast buffet?
Hotels.com sold me a breakfast buffet that doesn't exist. When I checked in I asked about the breakfast buffet I had paid for, just to confirm, and was met with incomprehension. TheWit doesn't offer a breakfast buffet, I was told, although other Hiltons do and I should take this up with Hotels.com. When I showed the desk clerk my reservation in the Hotels.com app she took offense and told me to not "shove that phone in my face." I wasn't demanding anything, I only suggested that somebody at theWit needed to get in touch with Hotels.com and sort it out. I was trying to be helpful. I bought the breakfast buffet because it was promoted on Hotels.com as a freebie for reserving a refundable room. I wanted a breakfast buffet, so it seemed like a good deal. Turns out Hotels.com was just luring me into paying extra for a service I didn't need by offering me a service I wasn't going to get. Between Hotels.com's bait and switch and the desk clerk's needlessly adversarial reaction our one night at an otherwise very nice hotel was not as pleasant as it should have been. If Hotels.com hadn't sold me a nonexistent breakfast buffet this unfortunate incident never would have happened. I'd like to think the two parties will fix the problem but I just discovered that there is no place on the Hotels.com site to offer a suggestion or lodge a gripe. They must not be interested. Here's hoping they read this review.
1 nacht verbleven in januari 2024
Reactie van Eric Venegas op 15 jan 2024
Thank you for taking the time to inform us of the discrepancy between Hotels.com and what the hotel actually offers. We appreciate your feedback and I will bring this to the attention of our upper management team in hopes of getting the issue resolved.

10/10 – Uitstekend

Christopher

2 nachten verbleven in januari 2024
Reactie van Amalia White op 1 feb 2024
Dear Christopher,Thank you for the 5 star review. We hope to see you in the near future.Kind regards,Amalia White

10/10 – Uitstekend

Leticia

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van FOS Carrie op 10 jan 2024
Thank you for taking a moment to share your experience at theWit. We are so pleased tohear you found Everything to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

Beata

1 nacht verbleven in januari 2024
Reactie van FOS Carrie op 10 jan 2024
Thank you for taking a moment to share your experience at theWit. We are so pleased tohear you found Everything to your liking. We look forward to welcoming you back again soon.

10/10 – Uitstekend

ANASTASIIA

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van FOS Carrie op 10 jan 2024
Thank you for sharing a review of your recent experience. Our team here at theWit iscommitted to providing high-quality customer service, and we’re thrilled to hear that we made a goodimpression on you. We hope you’ll visit us again soon.