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Beoordelingen van W Chicago - City Center

4 out of 5
W Chicago - City Center
172 W Adams St, Chicago, IL

Beoordelingen

7,8

Goed

Gastenscore: 10 - Uitstekend. 396 van 1001 beoordelingen" "
Gastenscore: 8 - Goed. 306 van 1001 beoordelingen" "
Gastenscore: 6 - Redelijk. 156 van 1001 beoordelingen" "
Gastenscore: 4 - Matig. 84 van 1001 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 59 van 1001 beoordelingen" "

8,6/10

Netheid

8,4/10

Personeel en service

8,0/10

Voorzieningen

8,0/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel
1 nacht verbleven in oktober 2018
Reactie van Jennifer op 24 okt 2018
Thank you for staying with us and your feedback.

4/10 – Matig

Javette

Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Viviana op 21 mei 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay did not meet your expectations. We hope to have the opportunity to welcome you back again and deliver the guest experience we strive to deliver.

2/10 – Ontzettend slecht

Gibran

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Viviana op 20 mei 2024
Thank you for providing your feedback while staying with. We appreciate you being our valued guest and thank you for selecting W Chicago City Center for your stay.

4/10 – Matig

Sarah, Grand Rapids

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We were checking in and the woman at the counter was struggling to find us a room, meanwhile the gentleman in line behind us that was then getting checked in was told he had an amazing corner room with a view. Two of four elevators were working so it took a long time to get up to our room. After walking down the tired and worn out hallway, we walked into a dark, stale and stinky room the size of a walk in closet with a bathroom smaller than that of a cruise ship with a view of an ugly building next door. My daughter and I were in town for the NRA Show and paid inflated pricing for the room and decided to turn around and drive back to Michigan after a long day because the room was so unpleasant. I remember when the W used to care about guest experience, I guess those days are gone.
1 nacht verbleven in mei 2024
Reactie van Viviana op 20 mei 2024
Thank you for selecting W Chicago City Center for your stay. Your comfort and satisfaction are of utmost importance to us. I want to extend my sincerest apologies for any issues you encountered during your stay. Your feedback is invaluable and is being shared with our leadership team to ensure that this is an isolated incident.

10/10 – Uitstekend

Sarah

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great location, good staff and big rooms. Parking close by but no valet. Close to some really good restaurants. We enjoyed our stay!
2 nachten verbleven in mei 2024
Reactie van Viviana op 15 mei 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

10/10 – Uitstekend

sharita

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Will be back here when I come back to Chicago, nice hotel surrounded by EVERYTHING
1 nacht verbleven in mei 2024
Reactie van Viviana op 6 mei 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you and I hope we have the opportunity to welcome you back in the future when your travels bring you back to the area.

8/10 – Goed

Ann

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We had a really nice room, comfortable king bed. Spacious clean bathroom. The TV and phone did not work and did report. Engineer came up quickly but unable to fix either (not a deal breaker, however). Nice bar and dining area on main floor. For the $25 breakfast voucher along with room. This hotel had the best value for us and we will be back
1 nacht verbleven in april 2024
Reactie van Viviana op 1 mei 2024
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to welcome you again when your travels bring you back to the area.

10/10 – Uitstekend

Adil

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Always an amazing experience a the W
2 nachten verbleven in april 2024
Reactie van Viviana op 1 mei 2024
Thank you for taking the time to share your thoughts and feedback regarding your recent stay with us. It was a pleasure to host you. We hope to see you again soon!

10/10 – Uitstekend

Efumi

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s located in the center of the city and walkable.
1 nacht verbleven in april 2024
Reactie van Viviana op 13 apr 2024
Thank you for selecting W Chicago City Center for your stay. It was our pleasure to host you. We are so glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back again in the future!

10/10 – Uitstekend

K

Positief: Netheid, personeel en service
Great front desk. All the employees were helpful and welcoming. Convenient location.
2 nachten verbleven in maart 2024
Reactie van Viviana op 3 apr 2024
Thank you for providing your feedback while staying with us and for being our valued guest. It was a pleasure to host you. It is my sincere hope that we have the privilege of welcoming you back soon.

8/10 – Goed

Rob

Reisde met partner
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
Beautiful hotel but the room we stayed in had a thermostat was not accurate. I would add that the hotel food prices were very high in the restaurant.
2 nachten verbleven in maart 2024
Reactie van Viviana op 22 mrt 2024
Thank you for taking the time to provide your feedback while staying with us. I sincerely apologize for the inconvenience that you encountered with the thermostat in your guestroom and the high food prices in the restaurant. Your concerns are being addressed by our leadership team to ensure these are isolated incidents. It was a pleasure to host you and we appreciate you being our valued guest.

10/10 – Uitstekend

Andraia

2 nachten verbleven in maart 2024
Reactie van Viviana op 13 apr 2024
Thank you for selecting W Chicago City Center for your stay. It was our pleasure to host you. We are so glad you enjoyed your stay with us. We hope to have the opportunity to welcome you back again in the future!

4/10 – Matig

Jack

Reisde met een groep
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
We booked the room for 3 people, when we arrived there was only one bed and no option for the third person. we expected a couch or a pull out there was none available. I was very disappointed.
1 nacht verbleven in maart 2024
Reactie van Viviana op 18 mrt 2024
Thank you for providing your feedback while staying with us. I apologize for your guest experience as it is below our standard. Your feedback has been shared with our leaders to ensure this is an isolated incident. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

8/10 – Goed

Jessica

Reisde met huisdieren, Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Voorzieningen
Really nice lobby with bar and food service. Parking was either expensive or difficult to find. I recommend downloading the iparkit app to help you find the nearest parking garage. Room overall was okay to sleep in. They do charge a $100 non refundable cleaning fee and $25 per night for dogs. I thought the cleaning fee was pricey especially since my dog doesn't/didn't make a mess.
2 nachten verbleven in maart 2024
Reactie van Viviana op 18 mrt 2024
Thank you for taking the time to provide us with your feedback while staying with us. It was a pleasure to host you. Your concerns are being addressed by our leadership team. We hope to see you again when your travels bring you back to the area.

8/10 – Goed

Pamela

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The staff stood out for me. Very helpful and friendly. The lobby bar was accomodating in serving us as they were closing, with a smile! It's a ten to fifteen minute walk to all the Loop attractions and restaurants. Good location. The lighting could be better in the rooms but all-in-all, an enjoyable stay.
2 nachten verbleven in februari 2024
Reactie van Viviana op 19 feb 2024
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we are thrilled that you enjoyed your stay with us. We cannot wait to welcome you back again when your travels bring you back to the area.

8/10 – Goed

Karen

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Comfortable but dated
Rooms are dated but comfortable enough. The walls are pretty thin, so bring earplugs - otherwise you'll be hearing the phone dings, alarms and voices of the rooms beside and across the hall from you
2 nachten verbleven in januari 2024
Reactie van Viviana op 14 feb 2024
Thank you for being our valued guest and for providing your feedback while staying with us. It was a pleasure to host you. We hope to welcome you back when your travels bring you back to the area.

10/10 – Uitstekend

letizia

2 nachten verbleven in februari 2024
Reactie van Viviana op 7 feb 2024
Thank you for taking the time to provide us with your feedback. It was a pleasure to host you and we hope to welcome you back soon when your travels bring you back to the area.

10/10 – Uitstekend

Judie

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in januari 2024
Reactie van Viviana op 15 jan 2024
Thank you for providing your feedback while staying with us. We appreciate your business and thank you for being our valued guest. We hope to see you again soon.

6/10 – Redelijk

Angela

Zakenreiziger
Positief: Netheid
1 nacht verbleven in januari 2024
Reactie van Viviana op 11 jan 2024
Thank you for taking the time to provide your feedback on your recent stay with us. We appreciated you staying with us and being our valued guest. It was a pleasure to host you and I hope you will consider staying with us in the future.

8/10 – Goed

Maren

Reisde met familie
Positief: Netheid, personeel en service en voorzieningen
The bed was super comfy. The rooms are quite small and the bathroom is tiny! The place is in need of some updating for sure, but we weren’t there to hang out in our room. It was perfect for what we needed. It was very warm in the room, and we couldn’t adjust the temp lower than 65, so we just opened the window a bit. The front desk staff was very friendly. No complaints at all. Again, it was perfect for what we needed.
2 nachten verbleven in december 2023
Reactie van Viviana op 11 dec 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. Your feedback has been shared with our leadership team and your concerns are being addressed. We hope to have the opportunity to welcome you back when your travels bring you back to the area.

8/10 – Goed

Mildred

Reisde met familie
Positief: Netheid, personeel en service
The stay was ok. The staff was great but the hotel rooms are outdated. For what they’re charging per night you can go to a nicer hotel. Holiday Inn Express is nicer to this one. The pictures do not reflect the reality. The only nice area is the lobby.
3 nachten verbleven in november 2023
Reactie van Viviana op 28 nov 2023
Thank you so much for providing your feedback while staying with us. It was a pleasure to host you. I sincerely apologize that your guest experience failed to meet your expectations. Your concerns are being addressed by our leadership team to ensure that we have the right kinds of rooms for you in the future. We hope to welcome you back again to deliver the guest experience that we strive to deliver.

6/10 – Redelijk

Geverifieerde reiziger

Positief: Personeel en service
There are much better options
Avoid. There are much better options for the same price. The rooms are small, not aging well and are furnished very cheaply. The door to the bathroom, made of MDF and plastic, was falling apart.
2 nachten verbleven in november 2023
Reactie van Viviana op 21 nov 2023
Thanks so much for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your experience failed to meet your expectations. Please note that your concerns are being addressed by our leadership team. We hope to have the opportunity to welcome you back in the future.

6/10 – Redelijk

LeAndra

Positief: Netheid, personeel en service
The property is conveniently located and the bar area is amazing! The room’s bathroom was small and tight, and the shower spout wouldn’t stay secure so the shower didn’t stay on. I had to hold it in with one hand so I could continue to shower.
1 nacht verbleven in november 2023
Reactie van Viviana op 16 nov 2023
Thank you for your feedback while staying with us. It was a pleasure to host you. I sincerely apologize for the inconvenience regarding the shower spout in your guest bathroom. Your concerns are being addressed with our leadership team to ensure that this is an isolated incident. It is my sincere hope to have the opportunity to welcome you back in the future.

2/10 – Ontzettend slecht

Tana

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I tripped over a rolled up carpet in the entryway and fell hard. I was hurt, looked up to see the bartender (the bar is just inside the entryway) looking at me yet he never made a move to help. Keep in mind that this was at approximately 2pm and there were no customers at the bar. As I lay there, finally an exiting customer did stop and ask if I was ok….then an employee from the salon next to the entrance came out and did the same, nothing from a hotel employee. Once I was able to get up, I sat on the bench for a moment to compose myself…still nothing from a hotel employee. I have two broken ribs as a result of the fall. I made the decision not to stay at a hotel that employs those that show no sense of humanity. I found great accommodations a short distance away at the Hilton Chicago.
2 nachten verbleven in november 2023
Reactie van Viviana op 14 nov 2023
Thank you for providing your feedback while staying with us. I am deeply saddened to hear about this incident and I truly hope you are well. My sincere apology for the experience that you encountered. I have shared your feedback with our leadership team and your concerns are being addressed. A member of our leadership team will be reaching out to you. Thank you again for sharing your feedback with us.

6/10 – Redelijk

Lucia

Positief: Netheid, personeel en service en voorzieningen
I had no wifi reception at any time.
1 nacht verbleven in november 2023
Reactie van Viviana op 14 nov 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize for the inconvenience of not having WIFI reception during your stay. Our leadership team is addressing your concern. We are truly working hard to get this issue resolved. Thanks again for your feedback and I truly hope to have the opportunity in the future to welcome you back again.

6/10 – Redelijk

Raynald

E
2 nachten verbleven in oktober 2023
Reactie van Viviana op 30 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

8/10 – Goed

Michael

1 nacht verbleven in oktober 2023
Reactie van Viviana op 17 nov 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Cydnee

Reisde met partner, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property and employees were amazing. Location was perfect. Only down fall was that the room stayed pretty hot no matter what the thermostat was set at. Overall amazing experience
2 nachten verbleven in oktober 2023
Reactie van Viviana op 30 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Hans

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great hotel in the center of town
Very helpful and friendly staff. Spotless room. Convenient to everything in downtown Chicago
1 nacht verbleven in oktober 2023
Reactie van Viviana op 30 okt 2023
Thank you for providing your feedback while staying with us. We appreciate you choosing us. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Katrina

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Had a great time. I only wish there was in room coffee.
2 nachten verbleven in oktober 2023
Reactie van Viviana op 30 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back in the future.

10/10 – Uitstekend

Lindsey

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very personable and helpful personnel at check-in.
1 nacht verbleven in oktober 2023
Reactie van Viviana op 27 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

10/10 – Uitstekend

Kathleen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
very cool art deco vibe! Large room for a city hotel room! Fun bar
3 nachten verbleven in oktober 2023
Reactie van Viviana op 27 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

10/10 – Uitstekend

William

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in oktober 2023
Reactie van Viviana op 24 okt 2023
Thank you for providing your feedback while staying with us and for being a valued guest. It was a pleasure to host you. We hope to have the opportunity to host you again when your travels bring you back to the area.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in oktober 2023
Reactie van Viviana op 23 okt 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 – Redelijk

Manuela

Reisde met partner
Negatief: Staat van de accommodatie en faciliteiten
Room not cleaned on our second day despite asking. The bathroom was the smallest I have ever seen in a hotel. No free wifi for non Bonvoy members says it all. Not the W I expected!
2 nachten verbleven in oktober 2023
Reactie van Viviana op 23 okt 2023
Thank you for taking the time to provide your feedback while staying with us. I apologize for failing to meet your expectations. Your concerns are being addressed by our leadership team. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 – Redelijk

Matt

2 nachten verbleven in oktober 2023
Reactie van Viviana op 24 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. I apologize that your stay was below your expectations. We hope to have the opportunity to welcome you back again.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Would stay again!
Very nice hotel. Just needs better lighting in the bathroom.
2 nachten verbleven in oktober 2023
Reactie van Viviana op 23 okt 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 – Uitstekend

Michel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Thanks
1 nacht verbleven in oktober 2023
Reactie van Viviana op 23 okt 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 – Uitstekend

Rickey

The front desk crew are the best in the business! They realized my difficulty and helped me out. I wish they worked at any and every hotel I will stay at. I give them 10 start out of five.
1 nacht verbleven in oktober 2023
Reactie van Viviana op 19 okt 2023
Thank you so much for your positive feedback. It was a pleasure to host you and have you as our valued guest. We are so delighted that our Welcome Team delivered the best service to make you feel welcome and taken care of. We hope to have the opportunity to host you again soon.

10/10 – Uitstekend

Lee

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great hotel. Great staff. Comfortable rooms.
1 nacht verbleven in oktober 2023
Reactie van Viviana op 27 okt 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you. We hope to have the opportunity to welcome you back.

6/10 – Redelijk

Joseph

Zakenreiziger
Positief: Netheid, personeel en service en comfort kamer
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in oktober 2023
Reactie van Viviana op 16 okt 2023
Thank you for taking the time to provide your feedback while staying with us. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

10/10 – Uitstekend

Joshua

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Viviana op 29 sep 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we hope to welcome you back soon when your travels bring you back to the area.

10/10 – Uitstekend

Berbeth F, Sunrise

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We had a great time at the W. All the staff, from front desk to the bar were all great. The room was very clean and the bed was really comfortable. No complaints at all and we would stay there again. I think the hotel should have a QR code for the room staff that clean the room before you arrive so you can tip when you arrive and your room is impressively clean. I was really happy about that. The hotel is conveniently located to a lot of attractions and we felt comfortable walking to most places.
2 nachten verbleven in september 2023
Reactie van Viviana op 25 sep 2023
Thank you for providing your feedback while staying with us. We are delighted that you enjoyed your stay. It was a pleasure to host you and we can't wait to have the opportunity to welcome you back again.

8/10 – Goed

Domonic

Positief: Netheid, personeel en service
Love the bar
3 nachten verbleven in september 2023
Reactie van Viviana op 25 sep 2023
Thank you for providing your feedback while staying with us. We are delighted that you enjoyed your stay. It was a pleasure to host you and we can't wait to have the opportunity to welcome you back again.

10/10 – Uitstekend

Jason

1 nacht verbleven in september 2023
Reactie van Viviana op 10 okt 2023
Thank you for your feedback as we sincerely appreciate it. It was a pleasure to host you and we hope to have the opportunity to welcome you again when your travels bring you back to the area.

6/10 – Redelijk

Francesca

Positief: Netheid
Hotel room was a let down compared to advertised photos but it was a nice hotel very clean, noise seeps from the hallway
1 nacht verbleven in september 2023
Reactie van Viviana op 19 sep 2023
Thank you for staying with us and for taking the time to provide your feedback. We hope to have the opportunity to welcome you back again when your travels bring you back to the area.

10/10 – Uitstekend

Miguel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in september 2023
Reactie van Viviana op 8 sep 2023
Thank you for providing your feedback while staying with us. It was a pleasure to host you and we cannot wait to welcome you again when your travels bring you back to the area.

10/10 – Uitstekend

Michael

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Staff was very helpful.. We had a car and didn't realize there was no on-site parking. They let us park in front as the frond desk help get our parking sorted. We secured a lot caddy-corner for a great price. Hotel is very nice and reasonably priced. We had a room that was mostly shielded from the EL, but not sure if they all are, so that may be a concern for some.
2 nachten verbleven in september 2023
Reactie van Jolene op 4 sep 2023
Thank you, Michael, for staying with us! I will share your feedback with the staff. We look forward to your return in the future.

10/10 – Uitstekend

HETAL

Reisde met een groep
Positief: Personeel en service
Did not like the fact that there is no parking part of the hotel. You have to use a outside parking.
1 nacht verbleven in augustus 2023
Reactie van Viviana op 31 aug 2023
Thanks so much for providing your feedback while staying with us. Your concerns are being addressed by our leadership team. We hope to welcome you soon when your travels bring you back to the area.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Great Experience
The staff was the best! They were friendly, helpful, and attentive.
2 nachten verbleven in augustus 2023
Reactie van Viviana op 29 aug 2023
Thank you for your feedback. I am happy to learn you enjoyed your stay with us. Thank you for allowing us to host you. We hope to welcome you back soon when your travels bring you back to the area.