Dear Laura we are sorry but we cannot accept the bad rate you gave us as we tried the best to help you with anything you asked.We gave you a room with panoramic view of the sea and the windmills. We gave you a twin room like you asked for. We helped you organize a transfer to the beach like you wanted. We helped you the day of the check out for a taxi for your departure and we offered you a late check out like your father asked for.I think we tried our best to make your holiday pleasant and we cannot understand what we didn’t do the help you as you said.Our staff is always with a smile and ready to help our customers. And from the moment you came we tried to satisfy all your expectations despite your behavior towards our staff.Thank you Grand Beach hotel

Dear ChristianaWe would like to thank you for choosing our hotel for your stay in Mykonos. We would like to inform you that we take our customer feedback very seriously. Though we feel wronged about your comment.During your stay we made sure from the moment you came (as we do for every customer) that your room was clean and everything was working properly. During your stay and at your check-out you didn’t inform us about anything negative as described above in your comment (mykonos doesnt have big spiders) and due to the fact that your comment was also posted into other platforms online (a simple copy-paste)it’s a red flag to us that probably your comment doesn’t reflect true facts and experiences but unfortunately only preoccupied negative comments with the aim of hurting the image of our property.We always do our best to reach all of our customers’ expectations! We would like to thank you for staying with us.With kind regards,General Manager of Grand Beach Hotel

Dear Gonzalo,Thank you for taking the time to review our hotel and thank you for the lovely comments regarding our breakfast area, about our staff and the cleaning service of the hotel.Though we feel wronged about your review. Our hotel is located 50m from Megali Ammos beach and 400 m from the center of mykonos. On the pictures you can see that the hotel is not on the beach. unfortunately in mykonos there are no side walks and this is not our fault. It feels like you gave us a low rating because you didnt like mykonos and not because you didn't enjoy your stay at our hotel. this time of the season Mykonos is full of people , due to the fact that it is peak season. All the staff of Grand Beach try our best toalways satisfy and reach our customers' expectations!We have taken your comments on board for immediate consideration in an effort to improve our services for our valuable guests.With kind regards,The manager of Grand Beach Hotel

First we would like to thank you for staying in our hotel.From our part we did the best to make your stay unforgettable. The sea view room you had, the staff that was there for you in anything you asked, the sea water swimming pool and the pool bar are part of our services.we hope you give us the opportunity to welcome you again on future. grand beach hotel