Een buitenzwembad, parasols voor strand/zwembad
Beschikbaarheid controleren

Beoordelingen van Phāea Blue Palace

5 out of 5
Phāea Blue Palace
Plaka, Elounda, Agios Nikolaos

Beoordelingen

9,4

Uitzonderlijk

Gastenscore: 10 - Uitstekend. 229 van 290 beoordelingen" "
Gastenscore: 8 - Goed. 43 van 290 beoordelingen" "
Gastenscore: 6 - Redelijk. 8 van 290 beoordelingen" "
Gastenscore: 4 - Matig. 6 van 290 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 4 van 290 beoordelingen" "

9,8/10

Netheid

9,4/10

Personeel en service

9,4/10

Voorzieningen

9,4/10

Staat van de accommodatie en faciliteiten

8,4/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We loved to stay at the Blue Palace Elounda and would like to thank all the staff!! Everybody was amazing helpfull! A very special word of thanks to Leonidas in the Italian restaurant and Denis at the beach, they are great!
2 nachten verbleven in augustus 2021

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
De afstand van de kamer naar de receptie was erg lang maar het positieve was dat je door de receptie gehaald en gebracht werd en dat ging allemaal erg snel
7 nachten verbleven in juli 2019
Reactie van skremastiotis op 13 aug 2019
Dear guest, Thank you for staying with us and for taking the time to share your experience. We look forward to having the pleasure of welcoming you back in the future. Kind regards, Sotiris Kremastiotis General Manager

8/10 – Goed

Geverifieerde reiziger

Reisde met partner
Positief: Netheid, personeel en service
Schitterende ligging en mooie architectuur. Zicht op Spinalonga. Erg veel volk dat nogal luidruchtig is aan het zwembad. Erg lekker ontbijt. Mooie zwembaden en privé strand.
1 nacht verbleven in mei 2019
Reactie van skremastiotis op 31 mei 2019
Dear guest, Thank you for taking the time to share your feedback following your recent visit. We are delighted to learn that you had an enjoyable stay and we look forward to having the pleasure of welcoming you back in the future. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2019
Reactie van skremastiotis op 30 mei 2019
Thank you for staying with us! We appreciate your rating!

10/10 – Uitstekend

Imogen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024

10/10 – Uitstekend

jim

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very Nice :)
3 nachten verbleven in oktober 2023
Reactie van . op 16 okt 2023
Dear Jim, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

4/10 – Matig

Amanda

Reisde met familie
Positief: Voorzieningen
Negatief: Staat van de accommodatie en faciliteiten
The property is old and lacks basics in the rooms. No connection to the TV, no speakers for music, no iron It’s about time for a refit and restyle
3 nachten verbleven in oktober 2023
Reactie van . op 5 okt 2023
Dear Amanda, Thank you for staying with us and for taking the time to share your experience. I am sorry to learn that your stay with us did not exceed your expectations. My team members and I hope to have the pleasure and opportunity of welcoming you back for a future stay. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in september 2023
Reactie van . op 5 okt 2023
Dear John, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

LEOPOLDO

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
My wife and I were quite impressed with the hotel facilities and super professional staff. We celebrated our wedding anniversary and enjoyed an exceptional time. We ate at the Isola and Andos restaurants. Food cooked over wood fire tasted subliminal. Best option to stay in the Plaka and Agios Nikolai’s areas
2 nachten verbleven in september 2023
Reactie van . op 3 okt 2023
Dear Leopoldo, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Olga

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
I enjoyed my stay. Beautiful resort and stuff is very polite, helpful and friendly! Perfect spot if you are looking for luxurious and relaxing vacation.
2 nachten verbleven in september 2023
Reactie van . op 14 sep 2023
Dear Olga, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 – Goed

Shannon, Rochester Hills

Reisde met partner
Positief: Netheid, personeel en service en voorzieningen
We enjoyed our stay at Blue Palace. The staff is very friendly - especially the parking staff. There are lots of dining options on the property. The location is great. It is close to Elounda/Plaka, but not too close so it still feels private/peaceful. It has tremendous potential. The breakfast buffet is great - tons of options. Our only complaint is that everything feels very dated. Also, the 'private' pools are not very private.
Reactie van . op 12 sep 2023
Dear Shannon, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 – Goed

Nasim

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Upon our late-night arrival, the staff showcased commendable hospitality, accommodating us gracefully. It set a positive tone for our stay, making it all the more disheartening to witness a dent in this welcoming facade: two young girls at the reception who consistently came across as standoffish. Their demeanor starkly contrasted with the other reception staff members, who were consistently amiable and proactive. A standout amongst the staff was the concierge. He was not only resourceful but was the epitome of warmth, making him the most pleasant to deal with. His efforts significantly enriched our experience, and it was evident that he took immense pride in his role. However, the overall charm of the hotel was dampened when we discovered the state of our private pool. A layer of green algae draped the rocky sides, suggesting a clear lack of maintenance. For a facility that's promoted as a highlight, it's paramount that it remains in pristine condition for guests to enjoy. Housekeeping was a roller-coaster, varying from immaculate attention to detail on some days to a cursory tidying up on others. The most unsettling issue came during checkout. To our dismay, we identified charges on our final bill for items and services we never availed. While the hotel was prompt in addressing and rectifying the mistake, such oversight raises questions on attention to detail and accuracy, both crucial in the hospitality sector.
8 nachten verbleven in augustus 2023
Reactie van . op 12 sep 2023
Dear Nasim,Thank you for staying with us and for taking the time to share your experience.I am delighted to read that overall you enjoyed your stay with us and found our location and staff members amazing.May I also thank you for your feedback with regards to the state of pool. Please rest assured that your constructive comments are well received and will be reviewed with the Management for future improvement.We do hope to have the pleasure of welcoming you back to the Blue Palace soon!Kind regards,George FridasResort Manager

10/10 – Uitstekend

Nicholas

6 nachten verbleven in september 2023
Reactie van . op 28 sep 2023
Dear Nicholas, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
7 nachten verbleven in augustus 2023
Reactie van . op 26 aug 2023
Dear guest,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Ross

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Beautiful resort
We returned from 6 night stay. Beautiful large resort hotel. Friendly, welcoming and helpful staff. Our bungalow room with patio was roomy and lovely view. Pools amazing, food delicious. Nearby to two villages, one within walking distance with nice restaurants. Hotel just over an hour taxi from Heraklion airport but worth it! The beach is stones but access from marina. Water crystal clear. Plenty of activities. We went to the full moon party which was fun, dj plus fireworks. My only negative would be the holding of the Sun loungers at beach. Apparently not meant to book, but they were being held with towels, books and beach bags from 9.30 until after 2. This is unfair to other guests and could easily be monitored by the towel staff.
6 nachten verbleven in juli 2023
Reactie van . op 7 aug 2023
Dear Ross,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

THALIA, IRVINE

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
5 nachten verbleven in juli 2023
Reactie van . op 31 jul 2023
Dear Thalia, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

8/10 – Goed

Angelina

12 nachten verbleven in juli 2023
Reactie van . op 16 aug 2023
Dear Angelina,Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

John

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in juli 2023
Reactie van . op 23 jul 2023
Dear John,Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Sherri, Bethesda

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The Blue Palace is one of the most exceptional, stunningly beautiful hotel in Crete. Property cleanness but especially the staff, professional and very kind attitude makes this place even more special. Definitely a five star hotel.
3 nachten verbleven in juli 2023
Reactie van . op 15 jul 2023
Dear Sherri,Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van . op 10 jul 2023
Thank you for staying with us and for taking the time to share your review on Hotels.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Kelly

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff, very clean, perfect view, and couldnt have asked for better service quick response time with all needs! Thank you
3 nachten verbleven in juni 2023
Reactie van . op 28 jun 2023
Dear Kelly, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

PHILIPPE

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Vacance de rêves
Tout simplement sublime
8 nachten verbleven in juni 2023
Reactie van . op 28 jun 2023
Dear Philippe, Thank you for staying with us and for taking the time to share your review on Hotel.com. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Nell

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I never take the time to leave reviews, but for this property I will. It's a spectacular setting, like blow your mind, and the service was outstanding -- luxury all around. Small examples -- the piano playing durning the gorgeous breakfast, live music at night, the speed boat you can hire at the end of the dock. Rooms needs a tiny bit of updating so ask to stay in the newer part of the resort, which I didn't see but assume furniture and fixtures are a bit more to date. Other than that, I couldn't believe how incredible the place was for the price...
2 nachten verbleven in juni 2023
Reactie van . op 26 jun 2023
Dear Nell, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Athanasios

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
9 nachten verbleven in juni 2023
Reactie van . op 22 jun 2023
Dear Athanasios, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Amy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
6 nachten verbleven in juni 2023
Reactie van . op 18 jun 2023
Dear Amy, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

al

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in juni 2023
Reactie van . op 16 jun 2023
Dear Al, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Sofia

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This hotel was amazing. The staff was very friendly and helpful. The breakfast buffet had a lot of great options. I would highly recommend this hotel to anyone.
Reactie van . op 15 jun 2023
Dear Sofia, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Roger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Simply the best !
8 nachten verbleven in juni 2023
Reactie van . op 14 jun 2023
Dear Roger, Thank you for staying with us and for taking the time to share your review. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Valentina

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
We went for our anniversary and the experience was simply fantastic. From the second we arrived we felt welcomed and taken care of. The beach was amazing! The service outstanding. I would highly recommend
5 nachten verbleven in mei 2023
Reactie van . op 9 jun 2023
Dear Valentina, Thank you for staying with us and for taking the time to share your review on Expedia. We appreciate your positive feedback, and we look forward to having the pleasure of welcoming you back to the Blue Palace soon. Kind regards, George Fridas Resort Manager

10/10 – Uitstekend

Timothy

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Highly recommend this resort. Staff friendly and responsive. Food at resort was great. Views are tremendous. Really a top-notch experience.
10 nachten verbleven in mei 2023
Reactie van . op 3 jun 2023
Dear Timothy,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,George FridasResort Manager

10/10 – Uitstekend

Mandy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The setting of this property is stunning. It sits in its own gorgeous bay across from an old leper colony. There are no other hotels in sight, which makes the views from the many balconies within Blue Palace Elounda even more enjoyable.
3 nachten verbleven in mei 2023
Reactie van . op 31 mei 2023
Dear Mandy,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,George FridasResort Manager

6/10 – Redelijk

Ting

Positief: Netheid, personeel en service
Good service, poor noise isolation
The location is amazing, got a beautiful view and nice swimming pool. The staff are very thoughtful and friendly, they have been well trained to provide high standard hospitality. The downside is the facility, the room is old and the noise isolation is none, you can easily hear every little noise from corridors and every little movement from upstairs, we have to wear earplugs all the nights to have a good sleep.
4 nachten verbleven in mei 2023
Reactie van George Fridas op 13 mei 2023
Dear Ting,Thank you for staying with us and for taking the time to share your experience.I am delighted to read that overall you enjoyed your stay with us and found our location and staff members amazing.May I also thank you for your feedback with regards to the noise isolation. Please rest assured that your constructive comments are well received and will be reviewed with the Management for future improvement.We do hope to have the pleasure of welcoming you back to the Blue Palace soon!Kind regards,George FridasResort Manager

10/10 – Uitstekend

Paul

7 nachten verbleven in oktober 2022
Reactie van . op 13 jan 2023
Dear Paul,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 – Uitstekend

Michael

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super
5 nachten verbleven in september 2022
Reactie van . op 3 okt 2022
Dear Michael,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 – Uitstekend

Emily

4 nachten verbleven in september 2022
Reactie van . op 13 jan 2023
Dear Emily,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 – Uitstekend

Kallistheni

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
The best hotel
Our stay at the Blue Palace was absolutely amazing. The staff were attentive, helpful and our room was clean. The food was the best I’ve ever tasted. It’s the best hotel I’ve stayed at.
7 nachten verbleven in september 2022
Reactie van . op 22 sep 2022
Dear Kallistheni,We are grateful for your lovely review and delighted you enjoyed your time at Blue Palace.Kind regards,Sotiris KremastiotisGeneral Manager

10/10 – Uitstekend

Ronit

3 nachten verbleven in september 2022
Reactie van . op 18 sep 2022
Dear Ronit, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Cathy

2 nachten verbleven in september 2022
Reactie van . op 13 dec 2022
Dear Cathy, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Ronald

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
You’ll love the location, the rooms are kept in great condition and clean, the beach area is really well done and ample room, the gym was well appointed and the staff were extraordinary. The only issue with this property is the design included no central walkway up the hill - so you wait for the tram up or walk up way around - although there is a secret way only the staff know, that I figured out ! I’ll definitely be back, in fact going back in 2 weeks!
6 nachten verbleven in september 2022
Reactie van . op 14 sep 2022
Dear Ronald, Thank you for staying with us and for taking the time to share your feedback on Expedia. We look forward to welcoming you back to the Blue Palace soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Ioannis

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed at the Sepses Suite with a private pool overlooking Spinalonga. Room + Pool were excellent, staff is fantastic, friendly and eager to help in any way they can. The only let down was the quality of the Room Service food, which was unacceptable for this hotel (Burger that was worse than that of a fast-food outlet, with bland ready made fries, a set of cheese-pies in the afternoon was clearly brought over from the breakfast buffet and reheated, not cooked from fresh). Minor gripes were the illogically placed bannisters in the balcony, that do not permit you to enjoy the fantastic view if you are seated. What is the point of installing sky-high banners that prevent guests from enjoying the view they are paying for? Same for the pool area, you are looking at a low rock wall and not the view, which however is visible when you are seated on the deck.
3 nachten verbleven in augustus 2022
Reactie van . op 9 sep 2022
Dear Ioannis, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

6/10 – Redelijk

Amir

3 nachten verbleven in augustus 2022
Reactie van . op 8 sep 2022
Dear Amir, Thank you for staying with us and for taking the time to share your experience. I am sorry to learn that your stay with us did not exceed your expectations. My team members and I hope to have the pleasure and opportunity of welcoming you back for a future stay. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Monica

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Absolutely wonderful stay!
6 nachten verbleven in augustus 2022
Reactie van . op 24 aug 2022
Dear Monica, Thank you for staying with us and for taking the time to share your feedback on Expedia. We look forward to welcoming you back to the Blue Palace soon. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Benoit

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent
6 nachten verbleven in augustus 2022
Reactie van . op 22 aug 2022
Dear Benoit, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

2/10 – Ontzettend slecht

erez

2 nachten verbleven in augustus 2022
Reactie van . op 22 aug 2022
Dear Erez, Thank you so much for your review. I'm surprized with the low rate without any comments.We would like to have more information from you.thank you in advance.Kind regards, Sotiris Kremastiotis General Manager

8/10 – Goed

ABDULLA

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
It’s Very Good..
5 nachten verbleven in augustus 2022
Reactie van . op 18 aug 2022
Dear Abdulla, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

8/10 – Goed

Gary

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
We will be back
This is our seventh time staying here I think that says it all it has beautiful views the facilities are excellent the restaurants are top quality for Greece
3 nachten verbleven in augustus 2022
Reactie van . op 17 aug 2022
Dear Gary, Thank you for staying with us and for taking the time to share your lovely experience. We are delighted to see that you had a wonderful stay with us, and we really hope to have the chance to welcome you back soon. Kind regards, Sotiris Kremastiotis General Manager

2/10 – Ontzettend slecht

Geverifieerde reiziger

Negatief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Service is a disaster – worst Marriott experience
First,no one came to pick up our car and our luggage.Then we had no viewing of the stiff property which is problematic when no one had told you about the only existing funicular. Their English is poor.Male staff can be rude,e.g. declining to get you a coffee 5mn before the breakfast ends. They’ll clear the table though you’re not done, carrying dirty dishes from others. Multiple times our car came 30mn late after chasing and bringing someone’s else car.Once they just dropped it at the reception, engine and key on and no one around. More shocking, when we arrived at Sixt airport agency before flying, we realised that they had left the car key of another client into ours. Expect them to enter your room, randomly call despite your privacy request. Staff is robotic and unable to address any unexpected remark such as a no when asking if you’re pleased with your stay (with no action). Beach staff can be incredibly lazy (exception for the supervisor).They chill and can decline to bring you towels.No shame in letting elder people struggling to sit despite having the large area for suites almost empty. Conciergerie missed a dinner reservation. Final bill was twice wrong;we had to explain that is technically impossible that we had lunch before we checked in. Even hotels.com supervisor complained about them when trying to modify our reservation,which never happened. Don’t except a special treatment if you’re a Marriott Bonvoy member,late checkout or upgrade,despite availability
1 nacht verbleven in augustus 2022
Reactie van . op 10 okt 2022
Dear guest,Thank you for staying with us and for taking the time to share your review on Hotel.com.I am sorry to learn that your stay with us did not meet your expectations. Please allow me to reassure you that we truly appreciate our guests’ loyalty towards our resort, and we always strive to provide an upgrade when availability allows. It is therefore regretful that on this occasion we were not able to honor your request due to high occupancies the Blue Palace is running.Once again, thank you for choosing to stay with us and I sincerely hope that you will allow us another opportunity to show our high level of authentic Cretan hospitality once again in the future.

10/10 – Uitstekend

Tazeen

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
3 nachten verbleven in augustus 2022
Reactie van . op 13 dec 2022
Dear Tazeen, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

kimberly Lynn Wherry, Olathe

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This hotel is just amazing. The pictures and website do not do it justice. Ignore the comments on the slow funicular (it’s not!) and poor quality of food (not a bad meal in a week!), and do yourself a favor and book this place! We ate at every restaurant except the sushi place and all were fantastic. Service was second to none. Employees like Niki made our experience even more enjoyable. My only complaint would be the typical Greek plumbing woes which I think can’t be escaped. As well as the rush for beach loungers. If you don’t stake your place by 10am you may not get a spot on the beach. Kudos to all the staff and management for making our first foray over the pond in 4 years one to remember.
7 nachten verbleven in juli 2022
Reactie van . op 4 aug 2022
Dear Kimberly, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager

10/10 – Uitstekend

Cynthia

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Luxus-Oase
ein wunderschönes Hotel in einmaliger Landschaft.
5 nachten verbleven in juli 2022
Reactie van . op 31 jul 2022
Dear Cynthia, Thank you so much for your lovely review. Delighted you enjoyed you had a memorable stay with us. Hope to welcome you for many more times. Kind regards, Sotiris Kremastiotis General Manager