Terras

Beoordelingen van Hilton Garden Inn Huntsville/Space Center

3 out of 5
Hilton Garden Inn Huntsville/Space Center
4801 Governors House Dr, Huntsville, AL

Beoordelingen

8,8

Uitstekend

Gastenscore: 10 - Uitstekend. 328 van 575 beoordelingen" "
Gastenscore: 8 - Goed. 177 van 575 beoordelingen" "
Gastenscore: 6 - Redelijk. 47 van 575 beoordelingen" "
Gastenscore: 4 - Matig. 10 van 575 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 13 van 575 beoordelingen" "

9,0/10

Netheid

9,2/10

Personeel en service

8,6/10

Voorzieningen

9,0/10

Staat van de accommodatie en faciliteiten

8,8/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Erin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Friendly staff, quiet, convenient to Rocket Center
2 nachten verbleven in mei 2024

8/10 – Goed

Kathy

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Clean, staff very nice! Dining right there in lobby area. We had a nice breakfast every morning! Also bar available in evening.
3 nachten verbleven in mei 2024

8/10 – Goed

Kwan

Positief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024

8/10 – Goed

Lori

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I regret to say we would probably choose a different hotel than this one if we stayed again. The hotel staff was friendly and our room was clean however we did have a few concerns about their policies. The mattresses are not covered or protected by either a mattress protector or a mattress pad. This resulted in only a thin fitted sheet between you and the mattress. The quality of the fitted sheet was so poor the corners come up when you sleeping exposing the mattress. One of my favorite amenities found at a Hilton Garden Inn is their in-house restaurant. Breakfast is an additional charge which can be À la cart cereal for $2.50 or a waitress served buffet for $18.50. The downside to this location is you can’t see what options are available because they are kept covered and only accessible by the cook. We will try another location to see if these policies are just for this location or at all of the Hilton Garden Inns before passing judgment on this hotel chain. It is a great location with a lot of shopping locations.
1 nacht verbleven in mei 2024

10/10 – Uitstekend

Daniel

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in mei 2024
Reactie van Assistant General Manager Josh Anderson op 20 mei 2024
First and foremost, thank you for staying with us at the Hilton Garden Inn Space Center. We desire to give our guests the best possible experience they can have while they are here with us. Please let us know if there is anything else we can do the next time you are here to make your stay even more EXCEPTIONAL! Have a great week!

10/10 – Uitstekend

Clark

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Everything wonderful.
1 nacht verbleven in april 2024
Reactie van Josh Anderson Asst. General Manager op 20 mei 2024
First and foremost, thank you for staying with us at the Hilton Garden Inn Space Center. We desire to give our guests the best possible experience they can have while they are here with us. Please let us know if there is anything else we can do the next time you are here to make your stay even more EXCEPTIONAL! Have a great week!Assistant General Manager Josh Anderson

10/10 – Uitstekend

Jonathan

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2024
Reactie van Josh Anderson Asst. General Manager op 19 apr 2024
Thank you so much for staying with us, Jonathan. It is our pleasure to serve you and we can't wait to welcome you back to Huntsville. Have a great weekend!

4/10 – Matig

Melissa

Positief: Netheid, staat van de accommodatie en faciliteiten
Negatief: Personeel en service
1 nacht verbleven in maart 2024
Reactie van Assistant General Manager - Josh Anderson op 24 mrt 2024
First and foremost, I want to sincerely apologize for any inconvenience that you experience while you were on property. It is our goal to give our guest the best experience possible. Please the next time you stay with us, let management know of any issues you are having so it can be fixed immediately. You, our guest, are our first priority and making sure you have a pleasant stay is the most important thing to us. Please reach out if I can do anything for you, Melissa!

6/10 – Redelijk

Cassandra

Negatief: Voorzieningen
Hilton honors member I was not treated like a Hilton Honors member. I know that I booked a room that included breakfast however because I booked with Expedia they didn’t give me what I normally get as a Hilton Honors member and they told me that breakfast was not included so I was charged for breakfast if I ate at the hotel, the first room I was put in had blood on the shower curtains and then I was switch to another room. I don’t know if being switched to the room changed my amenities but you know it was a very disappointing stay
2 nachten verbleven in maart 2024
Reactie van Assistant General Manager - Josh Anderson op 9 apr 2024
Hey Cassandra, I'm so very sorry about this! Please reach out directly to the property and I'll be more than happy to look into making this right for you!

10/10 – Uitstekend

Everett

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place located perfect around shopping centers
2 nachten verbleven in februari 2024
Reactie van Assistant General Manager - Josh Anderson op 24 mrt 2024
Thank you so much for staying with us! We appreciate you so much for allowing us to take care of your lodging needs and we look forward to hosting you again soon!

10/10 – Uitstekend

Kayla, Opelika

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Quick and easy check in. Perfect location.
1 nacht verbleven in maart 2024
Reactie van Assistant General Manager - Josh Anderson op 24 mrt 2024
Thank you so much for staying with us! We appreciate you so much for allowing us to take care of your lodging needs and we look forward to hosting you again soon!

10/10 – Uitstekend

William

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very pleased, can’t think of a single thing that could be improved.
3 nachten verbleven in december 2023
Reactie van Angela B op 28 dec 2023
Thank you so much for staying with us and for taking the time out to write a review. We will be sure to share with our team. Thank you!

10/10 – Uitstekend

Kristin

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Excellent!
Loved this location right by the Space and Rocket Center (over where Landry’s used to be, for those who know HSV). LaShana and the front desk representatives were amazing. LaShana went out of her way to ensure our stay for five days was comfortable. We were in town visiting family and this was a perfect place to set up with a bedroom and sitting room in the jr. suite. The rooms were spacious, ceilings so high! We had dinner and drinks at the bar a few times also and the bartender, Rob was awesome! Food was very good also. We’ll stay here again when we return!
1 nacht verbleven in november 2023
Reactie van Angela Bell op 5 dec 2023
Thank you so much for your review and recognizing the team during your stay! We will be certain to recognize all and am glad to hear that Lashana made your stay comfortable, and Rob also made an impact on your stay! We look forward to seeing you in the future here at the Hilton Garden Inn Huntsville Space Center!

10/10 – Uitstekend

Ron

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Family first
Time well spent. The Broussard family makes this hotel our go to hotel for all our family events
1 nacht verbleven in november 2023
Reactie van Angela B. op 5 dec 2023
Loved your photos and thanks for staying with us! From our family to yours, Happy Holidays Broussard Family!!

10/10 – Uitstekend

Bruce

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Angela B. op 28 dec 2023
Thank you for staying at the Hilton Garden Inn Huntsville/Space Center and we look forward to having you back again when your travel brings you to the Huntsville area! Have a great day!

10/10 – Uitstekend

Arwen

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Place was clean and quiet. Dinner was very limited and no substitutions were allowed which can limit dining options for people with dietary needs. Breakfast not included and while cooked well was pricey
1 nacht verbleven in november 2023
Reactie van Angela B. op 5 dec 2023
Thank you so much for taking the time out to submit a review! We also appreciate your comments regarding your dining experience. We will be sure to share with the team to address options for dietary needs! Thank you again and look forward to seeing you again!

10/10 – Uitstekend

Jessica

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in oktober 2023
Reactie van Angela B. op 5 dec 2023
Thank you for taking the time out to submit a review! We appreciate your staying with us and look forward to seeing you again!

10/10 – Uitstekend

Lisa

1 nacht verbleven in oktober 2023

10/10 – Uitstekend

Robert

Reisde met een groep, Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very relaxing clean rooms & bathroom. Staff were great and helpful.
2 nachten verbleven in september 2023

10/10 – Uitstekend

Natashah

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The check in/ guest service team is amazing!!
1 nacht verbleven in september 2023

10/10 – Uitstekend

Therese

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023

8/10 – Goed

sandra

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I just enjoyed the stay
3 nachten verbleven in september 2023

8/10 – Goed

Steve

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Easy parking. Nice breakfast. Too bad it is not included. Clean room. Room was not serviced by maids with my two day stay. Dealt with wet towels and unmade bed.
2 nachten verbleven in augustus 2023
Reactie van Angela B. op 7 sep 2023
Thank you for staying with us and providing us with a review regarding your stay. I am sorry about your room not being serviced and at this time, we currently service guest rooms every forth day or upon request. In October, this will change to daily service for all guests. We will be sure to share your comments with our team. We apologize this was not communicated to you at check-in. Again, thank you for staying at the Hilton Garden Inn Huntsville/Space Center!

10/10 – Uitstekend

Aurora

1 nacht verbleven in augustus 2023

10/10 – Uitstekend

Grace

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Thank you for a great time.
The state and staff were very personable. The chef was great and we enjoyed our meals (slightly better than in Birmingham). We look forward to coming again.
2 nachten verbleven in augustus 2023
Reactie van Angela B. op 7 sep 2023
Thank you for taking the time to complete a review and being a valued guest! We will be sure to share your comments with our team!Thank you for staying at the Hilton Garden Inn Huntsville/Space Center and we look forward to seeing you again!

10/10 – Uitstekend

Leodis

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in augustus 2023
Reactie van Angela B. op 7 sep 2023
Thank you for taking the time to provide a review regarding your stay and for your choosing the Hilton Garden Inn Huntsville/Space Center! We look forward to seeing you again if your travels bring you back to the Huntsville area!

10/10 – Uitstekend

Robert

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in augustus 2023
Reactie van Angela B op 9 aug 2023
We truly appreciate your taking the time out to rate your stay! Thank you so much and we hope to see you again in the near future if your travels bring you back to the Huntsville area!!

10/10 – Uitstekend

Jennifer

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Front desk staff was great. Room and bed comfy. Loved the pool.
2 nachten verbleven in juli 2023
Reactie van Angela B op 9 aug 2023
Thank you so much for staying with us and taking the time to provide your feedback about your stay at the Hilton Garden Inn in Huntsville! We look forward to seeing you again when your travels bring you back to the Huntsville area!

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in juli 2023
Reactie van Angela B. op 9 aug 2023
We truly appreciate your taking the time out to rate your stay! Thank you so much and we hope to see you again in the near future if your travels bring you back to the Huntsville area!!

2/10 – Ontzettend slecht

Matthew

Negatief: Voorzieningen
I tried to cancel my Saturday reservation on Thursday after a family emergency arose. I bought a protection plan that meant NOTHING!!!! and I am charged the full price. My family works in hotels… I guarantee someone is in that room right now and the Hilton double dipped.
1 nacht verbleven in juli 2023
Reactie van Angela B. op 9 aug 2023
Thank you for sharing about your cancellation. I do recall your reservations and am aware that the team did indeed cancel the reservations. Please do not hesitate to call, if you would like to further discuss. Thank you.

10/10 – Uitstekend

Juliet

Reisde met partner
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Really terrific. We would have stayed longer but they didn't have availability.
1 nacht verbleven in juli 2023
Reactie van Angela B. op 9 aug 2023
Thank you so much and I am sorry to hear we could not extend your stay! We appreciate you choosing the Hilton Garden Inn Huntsville and look forward to having you as our guest again in the near future!

10/10 – Uitstekend

Jessica

1 nacht verbleven in juli 2023
Reactie van Angela B op 13 jul 2023
Thank you so much for taking time to send in a review! Thank you for staying at the Hilton Garden Inn Huntsville/Space Center

10/10 – Uitstekend

Lori

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service
The bathroom toilet was dirty and had fecal matter droppings along the side of toilet bowl.
1 nacht verbleven in juli 2023
Reactie van Angela B. op 13 jul 2023
We are very sorry to hear about your experience and this is something that we do not want for any of our guests. We have shared your feedback with the team, as this is certainly not our norm. Thank you for providing your feedback as it only allows for us to make the necessary improvements.

10/10 – Uitstekend

Amanda

1 nacht verbleven in juli 2023
Reactie van Angela B. op 9 aug 2023
We truly appreciate your taking the time out to rate your stay! Thank you so much and we hope to see you again in the near future if your travels bring you back to the Huntsville area!!

10/10 – Uitstekend

Ricky

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Very nice place. Friendly staff. Would definitely recommend
1 nacht verbleven in juni 2023
Reactie van Manager op 27 jun 2023
Thank so much for staying with us and so glad to hear we exceeded your expectations! We look forward to seeing you again next visit!

8/10 – Goed

Judy

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Nice staff. Terrible breakfast. Ok pool. Bit outdated.
2 nachten verbleven in juni 2023
Reactie van Manager op 19 jun 2023
Thank you for taking the time to share your experience about your recent stay at our hotel, you are among our most valued guests. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience and we hope you will consider staying with us again in the future.

6/10 – Redelijk

Keith

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Negatief: Comfort kamer
Mattress
Good other then the mattress, woke up with back hurting ,having had that in years
1 nacht verbleven in juni 2023
Reactie van Manager op 8 jun 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations with a comfortable sleep. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in mei 2023
Reactie van Manager op 30 mei 2023
Thank you so much for the awesome review! See you next trip!

8/10 – Goed

Renae

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Covered everything we needed for our stay.
1 nacht verbleven in mei 2023
Reactie van Manager op 20 mei 2023
We are so happy to hear you had a great stay with us, we hope to see you again soon!

6/10 – Redelijk

Tiffany

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
The only problem I had was that I booked my room online but when I arrived at the property the front desk clerk told me that they didn’t have any more rooms clean. She found one handicap room. I was very disappointed..
1 nacht verbleven in mei 2023
Reactie van GM op 18 mei 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future. Our goal is to make your stay better and brighter. If something isn't just the way you like it, simply let any Team Member know, and we will make it right. Guaranteed.

10/10 – Uitstekend

Jacob

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in mei 2023
Reactie van GM op 18 mei 2023
Thank you so much for the review and happy to hear we exceeded your expectations! See you next time!

10/10 – Uitstekend

Kylia

1 nacht verbleven in mei 2023
Reactie van Manager op 8 jun 2023
Thank you for staying with us and so happy to hear you enjoyed your stay with us! See you next visit!

10/10 – Uitstekend

Jodi

1 nacht verbleven in mei 2023
Reactie van Manager op 8 jun 2023
Thank you so very much for the awesome review, we hope to see you again when you are in Huntsville!

10/10 – Uitstekend

Ken

1 nacht verbleven in mei 2023
Reactie van Manager op 8 jun 2023
Thanks again for choosing to stay with us and your review about your stay!

6/10 – Redelijk

Jennifer

Zakenreiziger
Positief: Netheid, personeel en service
Room was freezing, temp controls did not adjust properly or in timely method - there was a very strong ‘room freshener’ used & scent was overpowering. Staff was very pleasant though and tried very hard to take care of issues…
1 nacht verbleven in april 2023
Reactie van Manager op 24 apr 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. Your comments will help us as we continually work to improve our guest experience. We hope you will consider staying with us again in the future.

2/10 – Ontzettend slecht

Jennifer

Reisde met familie
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Breakfast not included. Property located in sketchy area. Property run down and dated.
1 nacht verbleven in april 2023
Reactie van Manager op 19 apr 2023
Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and we are very sorry we did not exceed your expectations. With the Hilton Garden Inn brand, breakfast is not included and is an additional fee as we have an on-site restaurant with cooked to order breakfast and dinner. Your comments will help us as we continually work to improve our guest experience.

10/10 – Uitstekend

Rachelle

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very clean and staff were so friendly
1 nacht verbleven in april 2023
Reactie van Manager op 19 apr 2023
Thank you for taking the time to share your experience about your recent stay with our hotel. We are so glad to hear we exceeded your expectations and we look forward to your next visit!

10/10 – Uitstekend

Donna

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The room was comfortable and the staff was very friendly.
1 nacht verbleven in april 2023
Reactie van Manager op 19 apr 2023
Thanks for letting us know about your stay and that we exceeded your expectations! We hope to see you on your next visit to Huntsville!

10/10 – Uitstekend

Ka Wing

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Hotel is clean, staff is very nice, is close to museum
5 nachten verbleven in april 2023
Reactie van Manager op 14 apr 2023
Thank you for taking a moment to share your experience. I am happy to hear we provided exceptional service during your stay with us! We will make sure to relay your comments to the team and we look forward to welcoming you back to our hotel in the future!

10/10 – Uitstekend

Donna

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
1 nacht verbleven in april 2023
Reactie van GM op 18 mei 2023
Thank you so much for the review and for staying with us, we look forward to seeing you next visit!