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Beoordelingen van Rixos Pera Istanbul

5 out of 5
Rixos Pera Istanbul
Kamerhatun Mah.Mesrutiyet Cad.No 44, Tepebasi Taksim, Istanbul, Istanbul

Beoordelingen

9,0

Fantastisch

Gastenscore: 10 - Uitstekend. 616 van 1000 beoordelingen" "
Gastenscore: 8 - Goed. 250 van 1000 beoordelingen" "
Gastenscore: 6 - Redelijk. 77 van 1000 beoordelingen" "
Gastenscore: 4 - Matig. 36 van 1000 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 21 van 1000 beoordelingen" "

9,2/10

Netheid

9,0/10

Personeel en service

8,4/10

Voorzieningen

8,8/10

Staat van de accommodatie en faciliteiten

8,6/10

Milieuvriendelijkheid

Beoordelingen

8/10 – Goed

Tatjana, Rotterdam

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
4 nachten verbleven in maart 2024
Reactie van Guest Relations op 18 apr 2024
Dear Tatjana ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

8/10 – Goed

chino

1 nacht verbleven in december 2023
Reactie van Huseyin Akartuna op 25 dec 2023
Dear Chino,Thank you so much for taking your time to share your experience. We hope to get the highest rating on your next visits.Looking forward to seeing you back!Best regards,

10/10 – Uitstekend

Bob

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
4 nachten verbleven in november 2023
Reactie van Huseyin Akartuna op 5 dec 2023
Dear Bob,Thank you so much for choosing Rixos Pera Istanbul and your top rating.Looking forward to seeing you back soon!Best regards,

10/10 – Uitstekend

Nursen

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Super ligging je kan perfect veel dingen te voet doen. Hotel zelf was heel proper en het uitzicht van de rooftop restaurant was echt fenomenaal. Waard elke cent!
3 nachten verbleven in november 2020
Reactie van Front Office Manager op 24 nov 2020
Dear Nursen First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Room was not as indicated on the website (much smaller), AC was not working. Elevator was broken several times. Bathroom had no ventilation and had mould. This is not a 5-star hotel. 3 star for the hotel, 4 star for the friendliness of the staff. Expedia VIP discount was not offered and not taken into account at time of check-out.
8 nachten verbleven in april 2019
Reactie van Hotel Management op 11 mei 2019
Dear Valued Guest, Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. We are sorry that your experience did not meet your expectations; please allow us to express our sincerest apologies. At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to better serve you in the near future.

6/10 – Redelijk

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
AC is not working. The connecting family room is not as in the pictures.
1 nacht verbleven in april 2019
Reactie van Hotel Management op 3 mei 2019
Dear Valuable Guest, First of all we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. İn order to take the necessary actions the related department have been informed about your feedback . We are looking forward to welcome you again in the nearest future. With the best regards Rixos

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met een groep, Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Een mooi schoon en netjes hotel. Ligt om de hoek bij de bekende winkelstraat. Alles is op loopafstand. Personeel is heel erg behulpzaam. Groot compliment hiervoor.
3 nachten verbleven in februari 2019
Reactie van Hotel Management op 22 feb 2019
Dear Valued Guest, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

8/10 – Goed

I.

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Leuk vlakbij Taksim, vriendelijk personeel, goede service
4 nachten verbleven in november 2018
Reactie van Hotel Management op 28 dec 2018
Dear Valued Guest, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 – Uitstekend

Mazin, Almere

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel met heel goed personeel en service. Top locatie
6 nachten verbleven in oktober 2018
Reactie van Hotel Management op 27 okt 2018
Dear Mazin, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

8/10 – Goed

Teun

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Mooi Hotel met dito uitzicht
1 nacht verbleven in oktober 2018
Reactie van Hotel Management op 15 okt 2018
Dear Teun, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 – Uitstekend

demir, amsterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Top hotel!!
Prachtig hotel! Lokatie ook perfect. Personeel erg vriendelijk en behulpzaam.
4 nachten verbleven in augustus 2018
Reactie van Hotel Management op 14 sep 2018
Dear demir, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 – Uitstekend

Raj, Antwerpen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
adembenemend mooii
Het is een super de lux inkom waar je ineens in een iedelische wereld beland van luxe! Helaas hebben we geen rondleiding mogen ontvangen van het hotel en zijn faciliteiten. En heb ben we een kamer geboekt voor 3 waar er een extra bed is gemonteerd, wel dat was niet zo enorm comfortabel helaas. Ook hebben we meerder malen gevraagd om de lakens te verversen wat helaas ook op 2 nachten niet is gebeurd :( Personeel was wel super hulpvol , je mag alles vragen en ze staan er 24/7. Ook wanneer onze transport naar de luchthaven bijna niet is komen opdagen.
3 nachten verbleven in juni 2018
Reactie van Hotel Management op 3 jul 2018
Dear Raj, First of all we would like to thank you very much for choosing Rixos Pera and share your valuable thoughts with us.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos

10/10 – Uitstekend

Murat, Barendrecht

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
HET IDEALE HOTEL
Leuk hotel, schoon, vriendelijk en professioneel personeel, perfecte ligging, dichtbij alle openbaar vervoer en vele bezienswaardigheden.
4 nachten verbleven in mei 2018
Reactie van Hotel Management op 23 mei 2018
Dear Mr. Murat, First of all we would like to thank you very much for choosing Rixos Pera.It was and will always be our pleasure to ensure your comfort and we are looking very much forward to welcome you back at the Rixos Pera each time you visit Istanbul. Best regards, Rixos,

10/10 – Uitstekend

Aysenur, Zwolle

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Erg mooi hotel zeer centraal gelegen in een leuk wijk
Het hotel is een heerlijke uitvalbasis voor een stedentrip. Het ontbijt was zeer uitgebreid en heerlijk. Uit zicht vanaf het dakterras is prachtig. Wij hebben genoten van onze hotelkamer en van Istanbul.enige minpunt was dat ze in de lobby een indringende parfumgeur verspreiden. Wat echt niet nodig is. Het hotel g heeft een mooie goed bijgehouden lobby. Wat ik ook wil vermelden is de vlakbij gelegen restaurant Kevok , heerlijk eten, leuke bediening, en geweldige sfeer.
5 nachten verbleven in oktober 2017
Reactie van Yesim Toker op 9 nov 2017
Dear Mrs Aysenur,Thank you for choosing the Rixos Pera Istanbul whilst staying in Istanbul and thank you for sharing all your valued comments . We are looking forward to welcome you again at Rixos Pera Istanbul! Kindest Regards

10/10 – Uitstekend

Geverifieerde reiziger

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Kozijnen
Erg tevreden alleen de kozijnen moeten vervangen worden laat lucht en geluid door kan niet voor z'n uitmuntende hotel !
4 nachten verbleven in oktober 2017
Reactie van Yesim Toker op 21 okt 2017
Dear Guest,Thank you for choosing the Rixos Pera Istanbul whilst staying in Istanbul and thank you for sharing all your valued comments . We are looking forward to welcome you again at Rixos Pera Istanbul! Kindest Regards,

10/10 – Uitstekend

nur, rotterdam

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Zeer nette mooie schone hotel
Leuk hotel, loopafstand naar veel bezienswaardigheden. Kamers zijn erg confortabel en schoon. Netjes onderhouden. Heel vriendelijk personeel, we mochten zelfs later uitchecken omdat dat beter uitkwam met onze vlucht, helemaal gratis. Veel gebruik gemaakt van de roomservice, en prijzen waren betaalbaar. Alleen kapper in het hotel was wel prijzig. Iedere dag uitgebreid ontbijtbuffet. Kortom zeker een aanrader!!! Volgende trip istanbul word het weer rixos pera!!
Reactie van Mouhamad Hadla op 2 feb 2017
Dear Nur, Thank you for choosing the Rixos Pera Istanbul whilst staying in Istanbul and thank you for sharing all your valued comments . We are looking forward to welcome you again at Rixos Pera Istanbul! Kindest Regards

2/10 – Ontzettend slecht

DAN

Reisde met een groep
Negatief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
I had an extremely disappointing stay at this hotel due to multiple issues that were poorly handled. The room was unbearably noisy, making it impossible to sleep because of the loud disturbances late at night. When we complained, the front desk attendant, Emre, promised a room switch to an ocean front for the following day, which unfortunately never happened. Further adding to the frustration, Emre assured us that a taxi reservation was made for an early 4:30 AM departure. This too turned out to be untrue, and no taxi was arranged. If it weren't for a last-minute Uber, we would have missed our flight. Having traveled extensively and stayed at numerous hotels, I've never felt so misled. It's particularly disheartening when staff, particularly at the reception, promise solutions only to discover they are empty assurances. I cannot recommend this hotel as the trust in its service and integrity was completely lacking.
1 nacht verbleven in april 2024
Reactie van Guest Relations op 28 apr 2024
Dear Dan ,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Rafae

Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Rixos Pera is an ideal place if you are interested in Istiklal Street or want multiple dining options on a walking distance.
1 nacht verbleven in april 2024
Reactie van Guest Relations op 24 apr 2024
Dear Rafae ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Ibiye Awoala

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great staff who were attentive as well as helpful in advising us about public transportation and other neighborhood amenities.
4 nachten verbleven in april 2024
Reactie van Guest Relations op 18 apr 2024
Dear Ibiye Awoala ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Ihab

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great service and beautiful location
3 nachten verbleven in april 2024
Reactie van Guest Relations op 18 apr 2024
Dear Ihab ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Hasan Hüseyin

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Das Hotel bietet erstklassigen Service und komfortable Zimmer mit moderner Ausstattung. Die freundlichen Mitarbeiter sorgen für einen rundum angenehmen Aufenthalt.
3 nachten verbleven in april 2024
Reactie van Guest Relations op 18 apr 2024
Dear Hasan Hüseyin ,Thank you for sharing your experience while staying with us at the Rixos Pera İstanbul. We are delighted to know of your satisfaction with our service you have received from our team members.We look forward to welcoming you back to the Rixos Pera İstanbul.Kind Regards ,Guest Relations TeamRixos Pera İstanbul

10/10 – Uitstekend

Stefanie

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Great place
3 nachten verbleven in april 2024
Reactie van Guest Relations op 18 apr 2024
Dear Stefanie ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

6/10 – Redelijk

xihua

Positief: Personeel en service
check out process is not smooth
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 18 apr 2024
Dear Xihua ,First of all, we would like to thank you very much for taking the time to share your Rixos Pera Istanbul experience. We will share your valuable comments (positives and negatives) with our team members and we assure you intensive training programs will be added to yearly training plan. Also, we are thankful for bringing the issues to our attention as letting us improve our service quality, necessary preventive and corrective actions will be taken as soon as possible. Best regards, Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Zhenia

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Definitely will be back
2 nachten verbleven in maart 2024
Reactie van Guest Relations op 18 apr 2024
Dear Zhenia ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Sayeeda

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in maart 2024
Reactie van Guest Relations op 23 mrt 2024
Dear Sayeeda Ahmad ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Jackeline

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Love this hotel ! Nice view and nice rooms, has a starbucks, amazing massage at spa. Walk to Taksim & Galata.
4 nachten verbleven in februari 2024
Reactie van Guest Relations op 28 feb 2024
Dear Jackeline ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Angel

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Todo impecable como siempre
3 nachten verbleven in februari 2024
Reactie van Guest Relations op 19 feb 2024
Dear Angel ,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that you enjoyed your stay, especially because of the personalized service by Sevde, our young shining star. I also hope that you are feeling much better now and wish you healthy and joyful days.Looking forward to seeing you again soon!

10/10 – Uitstekend

naina

Reisde met familie
Positief: Voorzieningen, staat van de accommodatie en faciliteiten
it was an amazing stay. hotel is very clean and at prime location. staff is very friendly and offered their best service. we visited first time for our wedding anniversary, we have been offered upgrade on room with complimentary welcome cake and juice. also breakfast rooftop is cherry on the cake. i would definitely recommend this property to everyone
3 nachten verbleven in februari 2024
Reactie van Guest Relations op 19 feb 2024
Dear Naina ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 – Goed

Geverifieerde reiziger

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 30 jan 2024
Dear Guest ,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

10/10 – Uitstekend

Mehmet Bersel

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
3 nachten verbleven in januari 2024
Reactie van Guest Relations op 30 jan 2024
Sayın Mehmet Bersel ,Rixos Pera'daki konaklamanızla ilgili yorumunuz için teşekkür ederiz. Olumlu geri bildirimler almak her zaman mutluluk vericidir.Yorumlarınızı ekip arkadaşlarımızla paylaşacağız. Hizmetlerimizin kalitesini sürekli iyileştirmeye çalışırken, bu geri bildirimin tüm personelimiz için bir motive görevi göreceğinden eminiz. Deneyiminizi paylaştığınız için tekrar teşekkür eder, bir sonraki ziyaretinizin de bir önceki kadar keyifli geçmesini dileriz.Saygılarımla ,

10/10 – Uitstekend

Fatih

Reisde met een groep
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Fantastisk service 👌
4 nachten verbleven in december 2023
Reactie van Guest Relations op 26 jan 2024
Dear Fatih ,We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

4/10 – Matig

Andrea Mario

Reisde met partner
Positief: Netheid
Negatief: Voorzieningen, staat van de accommodatie en faciliteiten
Conosciamo bene la struttura per esserci già stati parecchie volte. Purtroppo la camera era caldissima (28 gradi) e non era possibile abbassare la temperatura per cui abbiamo dovuto dormire con la finestra aperta con i relativi rumori della strada, ma cosa ancora più grave, non funzionava l’acqua calda per cui ci è stato impossibile fare la doccia! Ci è stata proposta all’indomani mattina una diversa stanza per fare solo la doccia ma i nostri tempi erano troppo stretti! Ci aspettavamo un attenzione per i disagi patiti dalla reception che purtroppo non c’è stata.
1 nacht verbleven in januari 2024
Reactie van Guest Relations op 24 jan 2024
Dear Mario Andrea ,Thank you for taking the time to tell us about your experience at the Rixos Pera Istanbul. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.At Rixos Hotels, we strive to provide a superior service experience for every customer; therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence.We appreciate your sharing your concerns, and it is our hope that you will give us the opportunity to serve better you in the near future.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 – Goed

mohammed

11 nachten verbleven in december 2023
Reactie van Rixos op 19 jan 2024
Dear Guest,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,Rixos Pera İstanbulGuest Relations Team

8/10 – Goed

Geverifieerde reiziger

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
A good stay but..
The hotel is located in excellent location, few meters to middle of istiklal street. For us it was not really good to be in such active area because there is no possibility to have cold temperature of AC during winter. So opening the window was our only bad option. Whether it is towards the main street or pedestrian street, both were so noisy. The hotel is super clean and the staff are good.
6 nachten verbleven in januari 2024
Reactie van Huseyin Akartuna op 12 jan 2024
Dear Valuable Guest,Thank you so much for taking your time share your experience with us. I am sorry that we were not able to provide an impeccable service which prevented you giving us the top rating. I have acknowledged Engineering Maanger about the issues you mentioned.Looking forward to seeing you again at Rixos Pera Istanbul!Best regards,Huseyin AkartunaFront Office Manager

10/10 – Uitstekend

Ebubekir

2 nachten verbleven in december 2023
Reactie van Huseyin Akartuna op 8 jan 2024
Sayın Bekir Bey,Rixos Pera Istanbul'u tercih ettiğiniz için ve tam puanınız için teşekkür ederim. Sizleri tekrardan aramızda görmeyi diliyoruz!Saygılarımla,

10/10 – Uitstekend

Salah

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in december 2023
Reactie van Huseyin Akartuna op 25 dec 2023
Dear Salah,Thank you so much for choosing Rixos Pera Istanbul. We are happy to see that you enjoyed your stay.Looking forward to seeing you again soon!Best regards,

8/10 – Goed

Ibrahim

Positief: Netheid, personeel en service
Ok stay
The staff was amazing , Melisa and Halil were very helpful all the time. The room with a seaview was noisy even when you close all the windows and affected the comfort. Heating was always super strong. Two incidents affected my happiness with the stay. First one was that staff knock once on the door and enter even when the do not disturb sign is on which we addressed. 2nd one was the hotel charging us for the coffee pods in the room, i move around alot and this was a first at a five stars hotel like the Rixos. Come on guys its 2023 no body charges for that in a room unless you ask for extra !
5 nachten verbleven in december 2023
Reactie van Huseyin Akartuna op 25 dec 2023
Dear Mr. Ibrahim,Thank you very much for staying at Rixos Pera Istanbul. Although I am happy to see that you were impressed by the service of my colleagues, I am saddened to see that there were some problems affecting your experience. Housekeeping and Engineering Teams have been notified about the issues you mentioned.Looking forward to seeing you again soon!Best regards,

10/10 – Uitstekend

Burak

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Her şey çok güzeldi. Ugurcan bey ve Emre bey çok yardımcı oldular. Melisa Security ve Utku beye de özel teşekkürler. Saygı ve sevgilerimle En kısa zamanda görüşmek üzere!
4 nachten verbleven in december 2023
Reactie van Huseyin Akartuna op 22 dec 2023
Sayın Burak Bey,Rixos Pera İstanbul'u tercih ettiğiniz ve güzel yorumunuz için teşekkür ederim. Konaklamanızdan ve ekibimizden memnun kaldığınız için oldukça mutluyum.Sizleri en kısa sürede aramızda görmeyi dört gözle bekliyoruz!Saygılarımla,

10/10 – Uitstekend

MOHAMED SYED NOOR

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
This is a fantastic property. The location of the hotel was also ideal. It was convenient to access all the attractions and activities that we had planned, and the concierge was incredibly helpful in providing recommendations and arranging transportation.we also have to commend the hotel staff for their exceptional service throughout our stay. Every member of the team, from the front desk to the housekeeping staff, was friendly, professional, and eager to assist with any request we had. Their attention to detail and genuine care for the guests truly set this hotel apart.we would like to commend the excellent hospitality extended by Melisa,Caren, Ayjana, uguscan, Davut and Nur.
4 nachten verbleven in december 2023
Reactie van Huseyin Akartuna op 18 dec 2023
Dear Mohamed Syed Noor,Thank you very much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that your stay was fantastic. Your lovely review has been shared with my colleagues to boost their motivation.Looking forward to seeing you again soon!Best regards,

10/10 – Uitstekend

Selen

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
1 nacht verbleven in december 2023
Reactie van Huseyin Akartuna op 16 dec 2023
Dear Ms. Selen,Thank you so much for choosing Rixos Pera Istanbul and your top rating.Looking forward to seeing you again!Best regards,

10/10 – Uitstekend

Richard

Reisde met een groep
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2nd time
This is the second time we stayed at this hotel. All the staff- Satva, the public relations person, the bell hop, Ferat, the entire front desk, the room staff, the restaurant staff...everyone was very friendly and accommodating. The one issue was the room temperature which could not be regulated. There was also an issue with the toilet but that was immediately resolved. All in all, the place is a great deal in a great location.
8 nachten verbleven in november 2023
Reactie van Huseyin Akartuna op 5 dec 2023
Dear Richard,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am delighted to see that your stay was up to your expectation. I have also acknowledged Engineering Team regarding your feedback.Looking forward to seeing you back soon!Best regards,

2/10 – Ontzettend slecht

Sanaz

1 nacht verbleven in oktober 2023
Reactie van Huseyin Akartuna op 14 dec 2023
Dear Sanaz,Thank you very much for choosing Rixos Pera Istanbul. I am deeply saddened that your stay was not up to your expectations. If you have a chance to provide more details, we would gladly like to assist you in any terms.Best regards,

10/10 – Uitstekend

Pawel

Zakenreiziger
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in november 2023
Reactie van Huseyin Akartuna op 20 nov 2023
Dear Pawel,Thank you so much for choosing Rixos Pera Istanbul and your rating.Best regards,

8/10 – Goed

ibrahim

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in november 2023
Reactie van Huseyin Akartuna op 13 nov 2023
Sayın İbrahim Bey,Puanlamanız için teşekkür ederim. Umuyoruz ki gelecekteki konaklamalarınızda tam puan alabilecek bir servis verebiliriz.Saygılarımla,

10/10 – Uitstekend

Ihab

Reisde met familie, Reisde met familie en kleine kinderen
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property and great staff.
3 nachten verbleven in oktober 2023
Reactie van Huseyin Akartuna op 1 nov 2023
Dear Ihab,Thank you so much for staying with us. We are glad to see that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

4/10 – Matig

Carlos

Negatief: Netheid
Excessively Noisy and HOT!
I was very disappointed overall. Our room was hot after the first day and we were told that they turned off the A/C. The hotel is located in an extremely noisy area so when we opened the window for fresh air the constant traffic (honking of horns continuously) made it impossible to sleep well. House keeping was a mess. No dusting, trash cans not emptied, no coffee or water replacement some days. We asked 4 times before we got the coffee sent up. But mainly they promised to change our room to another tower that allowed us to control the temperature in the room for the second portion of our stay (we checked out for 3 days but had arranged to return for 2 more days) and when we came back the upgraded us to a suite next door in that had the exact same issues. I preferred a quiet room with A/C not a larger room! Everyone was very apologetic but never with any good results! I will not recommend this hotel.
Mold in the shower
No coffee pods
Dusty
Spills
6 nachten verbleven in oktober 2023
Reactie van Huseyin Akartuna op 20 okt 2023
Dear Mr. Moreno,Thank you very much for taking your time to share your feedback. I am deeply saddened to see that we were not able to meet with your expectations and fell short of giving you the best service. We have informed all the related department heads and necessary notes have been taken.Again, I extend our sincere apologies and promise that we will be much better if you be so humble to give us another chance.Best regards,

10/10 – Uitstekend

Visnja

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Excellent location, rooms are clean and neat and the breakfast view is great… you will enjoy it…
7 nachten verbleven in oktober 2023
Reactie van Huseyin Akartuna op 18 okt 2023
Dear Visnja,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul. I am glad to hear that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

10/10 – Uitstekend

András

Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice hotel good location in the evening a bit loud but not terrible . Nice design clean super nice staff. Rooms and all area is super nice good design pretty garden restaurant between the buildings only can recommend it .
1 nacht verbleven in oktober 2023
Reactie van Huseyin Akartuna op 16 okt 2023
Dear Andras,Thank you so much for taking your time to share your experience at Rixos Pera Istanbul! I am glad to hear that you enjoyed your stay. Looking forward to seeing you again soon!Best regards,

10/10 – Uitstekend

Annabella

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Excelent
1 nacht verbleven in oktober 2023
Reactie van Guest Relations op 14 okt 2023
Dear Valued Guest, We very much appreciate your comments regarding your stay at the Rixos Pera. It is always a pleasure to receive positive feedback. We will share your comments with our team members. We are sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely, Rixos Pera İstanbulGuest Relations Team

8/10 – Goed

Pedro

1 nacht verbleven in oktober 2023
Reactie van Huseyin Akartuna op 16 okt 2023
Dear Pedro,Thank you so much for staying with us and your review.Best regards,