Kamer, 2 queensize bedden, toegankelijk voor mindervaliden | Terras

Beoordelingen van Hilton Garden Inn Mobile West I-65/Airport Blvd

3 out of 5
Hilton Garden Inn Mobile West I-65/Airport Blvd
828 W. I-65 Service Road South, Mobile, AL

Beoordelingen

8,4

Zeer goed

Gastenscore: 10 - Uitstekend. 297 van 588 beoordelingen" "
Gastenscore: 8 - Goed. 174 van 588 beoordelingen" "
Gastenscore: 6 - Redelijk. 66 van 588 beoordelingen" "
Gastenscore: 4 - Matig. 26 van 588 beoordelingen" "
Gastenscore: 2 - Ontzettend slecht. 25 van 588 beoordelingen" "

8,6/10

Netheid

8,8/10

Personeel en service

7,8/10

Voorzieningen

8,6/10

Staat van de accommodatie en faciliteiten

8,0/10

Milieuvriendelijkheid

Beoordelingen

10/10 – Uitstekend

Stephanie

Reisde met huisdieren, Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Easy quick check in
1 nacht verbleven in mei 2024
Reactie van sseals op 27 mei 2024
Thank you for choosing HGI!

2/10 – Ontzettend slecht

Meva

Bed and pillows were so bad, so uncomfortable
1 nacht verbleven in mei 2024
Reactie van sseals op 27 mei 2024
I am so sorry you experienced this during your stay, I've addressed all issues with departments. Please reach out to the hotel directly to further discuss.

10/10 – Uitstekend

Missy

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
3 nachten verbleven in mei 2024
Reactie van Joanna - AGM op 21 mei 2024
Thank you for staying with us!

10/10 – Uitstekend

Lauren

Positief: Netheid, voorzieningen en staat van de accommodatie en faciliteiten
Good place to stay!
1 nacht verbleven in mei 2024
Reactie van General Manager op 9 mei 2024
Dear Lauren,It was great having you as our guest at Hilton Garden Inn Mobile West I-65/Airport Blvd. We are pleased you enjoyed your time staying with us, and we look forward to seeing you again soon!

2/10 – Ontzettend slecht

Michael

Positief: Netheid
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
No hot water and the hotel Know prior To taking reservation. Then the front desk guy was completely rude. Being on the road and hoping for a hot shower and good night sleep is little to ask and this completely failed
1 nacht verbleven in april 2024
Reactie van General Manager op 1 mei 2024
Dear Michael,Thank you for taking the time to notify us. We deeply regret that your overall experience fell short of your expectations. Please be assured that we will look into these comments and ensure our processes align with the level of service we aim to provide. We hope to have another chance to welcome you back and deliver an experience that truly reflects our commitment to our guests' comfort and satisfaction.

8/10 – Goed

Nancy, Forsyth

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Very nice property. Clean, roomy, comfortable beds.
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear Nancy,Thank you for highlighting our exceptional cleanliness and comfortable beds. We're delighted you found your stay enjoyable, and our team looks forward to welcoming you back to Hilton Garden Inn Mobile West I-65/Airport Blvd.

10/10 – Uitstekend

James

The room is exceptionally clean and comfortable. The hotel seems to be well maintained.
1 nacht verbleven in april 2024
Reactie van General Manager op 29 apr 2024
Dear James,Thank you for your kind words about Hilton Garden Inn Mobile West I-65/Airport Blvd. It’s wonderful to hear that you found your room well-kept and comfortable, and appreciated our pristine facilities. Our team looks forward to welcoming you back soon for another pleasant and enjoyable stay!

10/10 – Uitstekend

David, San Diego

Zakenreiziger
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Staff was friendly and very helpful. Would stay here again.
5 nachten verbleven in maart 2024
Reactie van Joanna - AGM op 24 mrt 2024
We are delighted that you enjoyed your stay with us! Please come again soon!

2/10 – Ontzettend slecht

Further

1 nacht verbleven in februari 2024
Reactie van Joanna - AGM op 20 mrt 2024
Thank you for staying with us at Hilton Garden Inn Mobile West. I am sorry to see that you did not enjoy your stay. If you would like to discuss the details of the issues you had, please reach out to me via email or phone.

4/10 – Matig

Carl

Zakenreiziger
Negatief: Staat van de accommodatie en faciliteiten
1 nacht verbleven in februari 2024
Reactie van Joanna - AGM op 12 feb 2024
Hi Carl! I am sorry to see that you did not enjoy your stay. I would love for you to reach out to me so we can discuss the issues you faced in further detail. We value our guests and want to address any issues to improve our guest's quality of service.

8/10 – Goed

Kendra

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Elevator issye
One elevator was out. Took longer to go downstairs. Eventually parked in back and walked up and down the stairs.
2 nachten verbleven in februari 2024
Reactie van General Manager op 6 feb 2024
Dear Kendra,Thank you for taking the time to review your recent experience. We're delighted you enjoyed your time with us, though we regret any inconvenience caused by the elevator being out of service. Please know that our maintenance team is working to rectify the issue. It was a pleasure having you here, and we hope you return soon!

10/10 – Uitstekend

James

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Its were amazing
2 nachten verbleven in februari 2024
Reactie van General Manager op 5 feb 2024
Dear James,Exceptional is a word we love to hear! Thank you so much for your kind review and perfect rating. We're delighted you thoroughly enjoyed your stay, and we hope you return soon!

10/10 – Uitstekend

Michael

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
The property has a bit of a musty humid smell. People were helpful and friendly. Felt like the property might have been flooded with the smell.
1 nacht verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear Michael,Many thanks for taking the time to share your experience. Though we're happy our team made you feel welcome, we regret that you encountered an unpleasant air quality. We appreciate you bringing this to our attention so we can investigate it further and make corrections. Overall, we hope you had a great time at Hilton Garden Inn Mobile West I-65/Airport Blvd.!

10/10 – Uitstekend

Michelle

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Good location
1 nacht verbleven in januari 2024
Reactie van General Manager op 27 jan 2024
Dear Michelle,Thank you for your feedback, and we sincerely appreciate your input. Convenience is an important aspect of a positive guest experience, and we're glad you found our location favorable. We look forward to welcoming you back to Hilton Garden Inn Mobile West I-65/Airport Blvd.

10/10 – Uitstekend

John ah

1 nacht verbleven in januari 2024
Reactie van sseals op 12 feb 2024
Thank you for your rating! We are excited to see that you enjoyed your stay with us. We hope to see you again soon.

8/10 – Goed

Charles

Reisde met partner
Positief: Personeel en service
Breakfast not included with room. 18.95 for the same included breakfast at a comparably priced and rated area hotel was over the top. I’ll stay at the other one next time
1 nacht verbleven in januari 2024
Reactie van General Manager op 22 jan 2024
Dear Charles,Thank you for sharing your thoughts. We understand your concern regarding the breakfast, and we're sorry to hear this aspect negatively affected your stay. Your input is greatly appreciated and will be considered as we continuously strive to improve our services. We hope to have another opportunity to host you at Hilton Garden Inn Mobile West I-65/Airport Blvd., providing a more completely satisfying experience.

10/10 – Uitstekend

maria

1 nacht verbleven in januari 2024
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! We hope to see you again!

10/10 – Uitstekend

Tiesha

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! We hope to see you again!

2/10 – Ontzettend slecht

zack

1 nacht verbleven in januari 2024
Reactie van sseals op 12 feb 2024
We are saddened to hear that your stay was not a 5 star experience. We hope to service you better in the future and we are working to improve daily. Thank you for staying with us and for choosing Hilton Garden Inn.

10/10 – Uitstekend

Harold

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
4 nachten verbleven in januari 2024
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! We hope to see you again!

10/10 – Uitstekend

Dana

Reisde met familie
Positief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Book it- nice place
Clean bathroom- great customer service- plenty of towels- offered a nice bar- room smelled great- overall a great stay!
2 nachten verbleven in december 2023
Reactie van General Manager op 9 jan 2024
Dear Dana, Thank you for choosing Hilton Garden Inn Mobile West I-65/Airport Blvd. and sharing your review. We're happy to hear that our clean accommodations, friendly staff, and amenities, such as our tasty bar, were the highlights of your stay. The pleasure was all ours, and we look forward to welcoming you back again soon!

10/10 – Uitstekend

Eduardo

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! We hope to see you again!

4/10 – Matig

Geverifieerde reiziger

Reisde met familie
Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in december 2023
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! I am sorry to see you were not completely satisfied. Please feel free to reach out and discuss the details of your stay.

8/10 – Goed

Michael

2 nachten verbleven in december 2023
Reactie van Joanna op 18 jan 2024
Thank you for staying with us!

8/10 – Goed

Donna

Zakenreiziger
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
2 nachten verbleven in december 2023
Reactie van Joanna op 18 jan 2024
Thank you for staying with us. We hope you enjoyed your stay.

8/10 – Goed

La Donna

Reisde met familie
Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
The trip was a success
3 nachten verbleven in november 2023
Reactie van General Manager op 10 dec 2023
Dear La Donna,Thank you for choosing our hotel for your recent visit to Mobile. We're glad you enjoyed your time with us and your trip was exceptional. It would be our pleasure to host you again at Hilton Garden Inn Mobile West I-65/Airport Blvd., so come back soon!

10/10 – Uitstekend

linda

1 nacht verbleven in december 2023
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! We hope to see you again!

10/10 – Uitstekend

jacquelyn

Zakenreiziger, Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
This is a nice clean hotel to stay for business or pleasure , the staff is good with everything you need and want, I enjoyed my stay and will come back again
1 nacht verbleven in december 2023
Reactie van General Manager op 5 dec 2023
Dear Jacquelyn,Thanks for visiting Hilton Garden Inn Mobile West I-65/Airport Blvd. We're pleased to have earned your trust with our clean environment and attentive service. Come back soon!

8/10 – Goed

Roydrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Will stay again
The Room was very comfortable...Safety was one of this properties major Principles...
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Roydrick,Thank you for your positive review and highlighting our rooms' comfort and commitment to safety. We're glad these aspects made a significant impact on your stay. Your intention to visit us again is the best compliment we could receive. We look forward to ensuring another comfortable and secure experience at Hilton Garden Inn Mobile West I-65/Airport Blvd.

8/10 – Goed

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Late Check In with Pet Really Pleasant
We checked in REALLY late (after 1am) with our family dog. We called ahead to let them know that we would be late. They were very friendly on the call and at the time of check in. We were checked in by the same gentleman both times, and it was nice to see a familiar face on our way back. Because of the pleasant check in during this stay, we chose this same hotel for our check in on the way back. We were able to charge our EV while we slept, and that made our departure the next more that much easier. The only reason I rated it a bit lower on this trip is because our room was over the pool, and the music at the pool started before 7am. With our late time going to bed, this was a little unsettling.
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Michelle,Thanks so much for your review! We're glad to hear we were able to accommodate you and your pup on your trip, and we appreciate your kind compliments, as well as your feedback about the pool noise. We'll share all of this with our team. It would be wonderful to welcome you back soon. Until then, we hope you have a safe trip home.

10/10 – Uitstekend

Michelle

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
Stayed Again on the Way Back
We stayed twice during Thanksgiving week. The first time earlier in this same week was quite pleasant, so we opted to make this our stopping point on the way back. We were able to charge our EV (one charger wasn't working). The location felt overall safe. It is far enough away from the interstate that it is quiet. Bottled water in the room was nice. And we stayed with our dog who was able to settle quite easily.
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Michelle,We always enjoy hearing from our guests. It's great to know that our quiet, pet-friendly rooms and EV parking helped make your visit memorable. Thank you for the kind review. Please come see us again the next time you're in the area.

10/10 – Uitstekend

Jim

Positief: Netheid, personeel en service en voorzieningen
Everything was great 😊
1 nacht verbleven in november 2023
Reactie van General Manager op 5 dec 2023
Dear Jim,Thank you for sharing your lovely five-star review. We are delighted to know you had such a great stay with us at Hilton Garden Inn Mobile West I-65/Airport Blvd. and look forward to welcoming you back again soon.

8/10 – Goed

Laura F

Positief: Netheid, personeel en service
1 nacht verbleven in november 2023
Reactie van Joanna op 18 jan 2024
Thank you for staying with us! Please come again soon!

10/10 – Uitstekend

Pam

1 nacht verbleven in november 2023
Reactie van sseals op 24 nov 2023
Thank you for your review!

10/10 – Uitstekend

Roydrick

Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
From The Point of my check in To me checking out..The staff was respectful and greeted us every day
1 nacht verbleven in november 2023
Reactie van sseals op 20 nov 2023
Thank you for choosing HGI !

10/10 – Uitstekend

Gary

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
It was a very good experience, safe and good areas
1 nacht verbleven in november 2023
Reactie van General Manager op 9 nov 2023
Dear Gary,It was a delight to host you during your recent visit! We appreciate you taking the time to provide us with a review and are thrilled to hear you enjoyed your time at our hotel and had a nice stay. Thank you for trusting Hilton Garden Inn Mobile West I-65/Airport Blvd. for your lodging needs. We hope to see you again soon!

8/10 – Goed

VINAY

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
Great staff
4 nachten verbleven in november 2023
Reactie van Joanna op 7 nov 2023
Thank you for staying with us at Hilton Garden Inn-Mobile West. We are delighted that you enjoyed your stay and hope to see you again in the future!

10/10 – Uitstekend

Adam

1 nacht verbleven in oktober 2023
Reactie van sseals op 20 nov 2023
Thank you for choosing HGI!

10/10 – Uitstekend

Anthony

Positief: Netheid, personeel en service en staat van de accommodatie en faciliteiten
7 nachten verbleven in september 2023
Reactie van sseals op 31 okt 2023
Thank you for your great review of our hotel!

8/10 – Goed

Andrew

Reisde met partner
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Nice clean hotel.
1 nacht verbleven in september 2023
Reactie van Hotel Management op 27 sep 2023
Thank you for staying with us and leaving a review. Your feedback is very important to us. It was a pleasure having you here. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you.

10/10 – Uitstekend

Patricia

Reisde met familie
Positief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
Loved the rooms, very clean and comfortable, the hotel was awesome
3 nachten verbleven in juli 2023
Reactie van General Manager op 26 sep 2023
Dear Patricia,Thank you! The cleanliness of our accommodations is our top priority, so we are thrilled you were impressed. We appreciate you choosing Hilton Garden Inn Mobile West I-65/Airport Blvd. and sharing your lovely feedback. Please come see us again the next time you're heading in our direction.

8/10 – Goed

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
1 nacht verbleven in september 2023
Reactie van Hotel Management op 27 sep 2023
Thank you so much for choosing to stay with us at Hilton Garden Inn Mobile West I-65/Airport Blvd. We are thrilled to learn you had an enjoyable stay with us. We pride ourselves on providing our guests with excellent service.

10/10 – Uitstekend

Geverifieerde reiziger

Reisde met familie
Positief: Netheid, personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
great place for family stay
safe, clean and conveniently located to almost everything
1 nacht verbleven in september 2023
Reactie van General Manager op 26 sep 2023
We are honored you chose Hilton Garden Inn Mobile West I-65/Airport Blvd. for your stay and thrilled you had such a lovely visit. Thank you for sharing your lovely, five-star review and kind comments about our clean, convenient accommodations. We hope to have the pleasure of welcoming you back again someday.

8/10 – Goed

MICHAEL

Zakenreiziger
Positief: Personeel en service, staat van de accommodatie en faciliteiten en comfort kamer
2 nachten verbleven in augustus 2023
Reactie van Hotel Management op 1 sep 2023
Thank you for staying with us and leaving a review. Your feedback is very important to us. It was a pleasure having you here. Our team is committed to providing high-quality guest service, and we’re thrilled to hear that we made a good impression on you.

10/10 – Uitstekend

Joyce

Positief: Personeel en service, staat van de accommodatie en faciliteiten
you need a sign for entrance thought I was going in drury inn no sign entrace for hilton
2 nachten verbleven in juli 2023
Reactie van sseals op 24 jul 2023
Thank you for your review & thank you for choosing to stay with us!

8/10 – Goed

Elizabeth

Reisde met familie
Positief: Personeel en service, comfort kamer
Mixed bag
Room keys didn’t work well. TV was awful, maybe 5 of 25 channels even had a signal. Drapes don’t close enough to block light Food and drinks way over priced Decor in rooms is old and tired. Wi-Fi wouldn’t work on my laptop (phone only, no solution available). Staff very friendly.
5 nachten verbleven in juli 2023
Reactie van sseals op 12 jul 2023
Hello Elizabeth,Please accept our dear apologies for the issues you experienced during your stay here. We reassure you that all the issues will be addressed withe appropriate departments. If there is ever another issue while in house, please feel free to contact the GM right away. We take pride in satisfying our guest! Again thanks for staying!

4/10 – Matig

Barbara

Positief: Personeel en service
Negatief: Netheid, staat van de accommodatie en faciliteiten en comfort kamer
Decepcionante
Razoável a estadia, pois ao chegar no quarto, o mesmo estava com forte odor de mofo, mobiliário muito antigo, poltrona com indícios de sujeiras. Foi solicitado substituir e o outro fornecido já foi bem melhor, mas com mesmos problemas de banheira quase entupida, poltrona/sofá com indícios de falta de lavagem, uma luva de proteção na tubulação de esgoto terrivelmente suja e mal colocada.. Enfim, fiz a reserva numa hora que cheguei na cidade, bastante cansado e confiando no nome HILTON, mas que não foi condizente com outros hotéis do grupo em que ficamos hospedado.
1 nacht verbleven in juni 2023
Reactie van General Manager op 26 jun 2023
Dear Barbara,Feedback from our guests is always appreciated as it helps us improve. Please accept our apologies for any concerns about cleanliness and for any issues with the bathroom. We'll pass your comments along to the appropriate staff members, and we hope you'll consider staying with us again should you be back in the area.

6/10 – Redelijk

Johnetta W

Reisde met familie
Negatief: Personeel en service, staat van de accommodatie en faciliteiten
The hotel needs to be upgraded.
Reactie van General Manager op 30 mei 2023
Dear Johnetta,Thank you for being our guest. We appreciate you taking a moment to let us know about your experience, though please let us know of any issues while you're with us so we can properly address them during your visit. We hope to deliver a better overall experience in the future.

8/10 – Goed

Patricia

2 nachten verbleven in mei 2023
Reactie van sseals op 13 jun 2023
Thank you for recent stay and review, We hope to see you back again soon!

8/10 – Goed

William

1 nacht verbleven in mei 2023
Reactie van sseals op 5 mei 2023
Thanks for your review! We really appreciate the great rating!