2/10 – Ontzettend slecht
Mikaela
Reisde met een groep
27 feb 2024
Negatief: Netheid, personeel en service, voorzieningen en staat van de accommodatie en faciliteiten
We arrived to a property that hadn't been cleaned. Though the owner of the property tried to make it right by sending people over to at least change the beds and clean the bathrooms, this ended up being the least of our problems. Heat didn't work in half of the house where 3 of the bedrooms and the majority of the bathrooms were when temperatures dipped below 30 at night. When we plugged in space heaters, it tripped the power to that half of the house. When the owner sent someone to 'fix the heat' all the person did was change the thermostat on the side of the house that heat was working, but did nothing to fix the heat on the side of the house that we had none. When we mentioned to the owner of the property we appreciate what he had tried to do, but we would be trying to get some money back, he responded saying that essentially because the property was 'cheap' for 11 people to stay, that we wouldn't be getting money back. I don't care how 'cheap' it is to stay somewhere, heat and power is something essential to staying even in a motel. On top of that, the property was quite literally falling apart. The pool and hot tub looked like it hadn't been maintained in years. Part of the roof looked like it was bowing. We flushed one of the toilets and water started spraying out from the back of it. We went to close a sliding door to one of the rooms and it just came out of the tracks. There were fire alarms that weren't attached, they were just sitting on the counter.
Mikaela
3 nachten verbleven in januari 2024